Baskin-Robbins

241

115

32

4 months ago

Customer service was not good. I asked for Reese's Peanut Butter cup flavor and when I got home I opened it and it was PECAN?!! How rude! What if I had an allergy to pecans??? So I drove alllll the way back there and the guy didn't even say sorry- he ran to the back. This is a Sunday shift by the way 3pm Jan 25th.... These kids have no manners... read more

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Brittney S.

4

61

170

1 year ago

Always the best ice cream cakes. The workers are always friendly and polite. The place is always so clean as it should be which is why I keep going. My beautiful ice cream cake with pink frosting turned out amazing! read more

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Richard P.

0

1

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7 months ago

I love this Baskin Robbins. The place is clean and the crew is very friendly. They makes me smile. I come in for the cappuccino blast. They are so gooood! read more

Baskin-Robbins - Store interior - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - Cappuccino blast Cappy™ - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Sergio Z.

4990

1587

20822

2 years ago

I have been enjoying Baskin-Robbins for many years since I was very young I can remember my parents take myself and my two brothers enjoying a scoop of ice cream that's bring good memories in my childhood. My wife loves Baskin-Robbins also especially so many flavors to pick and flavor of the month. Every time we go out we always go to a Baskin-Robbins. read more

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Mujeeb Haq H.

0

8

2

7 months ago

Very thing were so friendly and ice cold cappuccinos was great ice cream cake awesome to eat for dinner party read more

Baskin-Robbins - Good job I love to have that cake for my birthday - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - Ice cream is my you happy - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Janet K.

24

184

82

2 years ago

This is my go to birthday cakes! The owner is super nice and staff members are so kind. The space is clean and couple tables to sit and enjoy a scoop or two. They always have cute cakes in the freezer so if you're in a rush to grab a cake this is definitely a spot to grab one! I definitely recommend this spot because of the friendly staff and the variety of selection of cakes! read more

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Will B.

48

11

0

11 months ago

Employee followed me around the store, even when I asked her not to. When I realized this behavior was to continue I left without making a purchase, even though I was ready to make one. However, the sales person was persistent in following me, even though I insisted it was not necessary. I came to realize that the sales person would not stop, so I left without what I wanted. I just wanted to be left by myself, without any malaise. Acting as If she had done her job correctly, the girl wished me a nice day as if to rub salt into a wound. Boy did she miss read me. read more

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Briann T.

0

1

0

11 months ago

Went there the other day with my dad and it was amazing! The woman who helped us was the sweetest and very helpful. I couldn't help but notice how she was with a dad and young boy before us. The boy was so excited and she matched his excitement which was so cute. She made my day with her kindness and smile. We got some scoops of chocolate fudge, daiquiri ice, and baseball nut. Those were some very delicious flavors. The chocolate is chocolate in a good way. And daiquiri ice was refreshing. Will get them again. While enjoying our scoops there we got to chat a little with her and got to talking about the cakes. She was working on a zombie unicorn cake at the time which was cute and cool! She is very talented. The other premade cakes in the fridge were beautiful and definitely looked tasty! I will definitely get a cake in the future from her! And come back for ice cream! read more

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Lauren T.

0

5

1

1 year ago

Rude servers and tiny amount of ice cream. There Is a woman server in the afternoons that is terribly rude. I will never come to this store again. She acted like she was making the ice cream scoop bigger and bigger, but she was actually making the scoop smaller and smaller by scraping off all the edges. In these difficult times this just seems so petty. read more

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S H.

15

63

5

1 year ago

Bought bday cake here for my brother. Was good, very sweet but definitely not the best cake I have had. Friendly customer service.

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Yasmin C.

66

255

762

5 years ago

I brought the little girl that I nanny for here today and she ordered 2 scoops in a rainbow sprinkle cone and she was happy as a clam with her ice cream!! I ordered a cup with the milk flavored cereal ice cream and a scoop of cotton candy ice cream and it was amazing!! The store is super clean and the young man that helped us was very nice and kind. There was also a lovely lady helping us and she gave the little girl stickers and she was very friendly and sweet!! The staff is very welcoming and made our visit super special!! There are many flavors to choose from and we really enjoyed our visit! Parking is easy to find. We will return soon! Thank you! read more

Baskin-Robbins - Cotton candy ice cream~ so good!! - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - A great variety of cakes - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - So Many treats to choose from! - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - What flavor will you pick today?! - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - Fun stickers for the kiddos - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - They are open everyday from 11am to 10 pm - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Tony C.

0

15

0

1 year ago

Very disappointing experience. I spoke to the manager Este on the phone about purchasing a tub of ice cream and she wouldn't sale it to me. I have been coming to this location for years and have also purchased a tub/ half tub . Pricing is typically $100 for a tub and she wouldn't sale it to me. I live far from this location and come here for one flavor that is seasonal. Very ridiculous and will not be returning. I also am seeking all options to further this situation. read more

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Adrian A.

0

10

0

1 year ago

I Stopped By My Favorite Baskin-Robbins Yesterday 5/3/25. As Usual I Had The Best Experience. I Interacted With The Owner Ms. Estee And Two Of Her Employees. Both Young Men Were So Respectful And Such Manor-able Young Men. Ms. Estee Of Course Is Always A Delight To Encounter. Ms. Estee Introduced A New Item Colada Lava To Me And My Family And It Went Over Exceptionally If You Are Looking For Quality Customer Service And Good Ice Cream Please Go See Ms. Estee. read more

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Darlene Y.

97

2079

171

3 years ago

It was so freaking hot the day I stopped by. Baskin Robbins has definitely kicked up it's game with all the new dessert options, but I still love the same classic flavors: Mint and cookies & cream. ENJOY! read more

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Caroline K.

1

10

24

5 years ago

This is too tiny ice cream i've ever seen in baskin rabins ever. Compares to previous ownership, the service and the ice cream size is really bad... i want ice cream with FULL SCOOP. read more

Baskin-Robbins - the size is really poor..they want me to do on diet - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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prada m.

2

20

15

2 years ago

Good attitudes! They didn't shorten my milkshake, i will be going here from now on! Thank you!

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JC M.

10

111

77

2 years ago

This location is the best bi think it has a new owner or management. Scoop is really hefty and service is excellent. I used to go to the other locations in Pasadena but they have gotten really bad with poor service and lack of service pride. This us my go to location now read more

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Travion N.

33

3

1

4 years ago

I highly recommend this wonderful establishment. The owner is very nice and always welcoming. She's extremely sexy and very nice and friendly. I strongly encourage you all to visit this store and ask for a 2 flavor Big T milkshake and the owner will know what you want. Each time you come back for the Big T milkshake you will receive 10%off. Remember you have to see this sexy lady in person. read more

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Daniel W.

1

54

2

4 years ago

I never thought I would be writing about a Baskin-Robbins location negatively. You can't go wrong with their tasty ice cream right? I ordered a two scoop caramel sundae to go. This is the second time this location has been cheap with their scoops. This sundae looks nothing like the one shown in the store or online. I get that inflation has kicked in but they couldn't scoop a decent size? Ridiculous. I'll take my patronage somewhere else. McDonald's one scoop had more in It's narrow cup than the one I purchased here. Sad. read more

Baskin-Robbins - Advertising picture - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - 2 scoop sundae with caramel and whipped cream. - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Anissia J.

0

59

99

3 years ago

I came in on wed after work to get a last minute cake for a friend. Then I remembered that my sons 8th birthday was about to be ruined because I forgot to order a cake. So I ask Gissele can I order one for tomorrow at 12 and she went straight to work. Contacted her manager Esti and made my sons whole class happy. I wanna thank both of them for being so friendly, welcoming and understanding. Making my last minute planning a success. The cake, service and price were all together awesome. I will be coming here for all my future birthday cakes. read more

Baskin-Robbins - White cake with cotton candy ice cream inside. On top 6 different delicious ice cream flavours. - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Mike C.

0

5

0

3 years ago

Just love this location. Always clean and friendly staff. Super helpful with questions and decisions. Great parking and convenience. Some of the freshest ice cream around. Birthday and special occasion cake are perfection. Can't wait to be back. read more

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Christopher P.

0

2

1

3 years ago

GREAT SERVICE! Such a kind girl at the register made me feel welcomed. Today I tired the cappuccino Blast & let me tell you, 10/10!! We'll definitely be coming back. read more

Baskin-Robbins - CAPPUCCINO Blast - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Stephanie S.

3

8

0

4 years ago

Visited this location Thursday 10.27.22 around 7:15pm. The two individuals working were so sweet and friendly. They were a nice reminder of what customer service looks like. Great Job BR and thank you for your hospitality! read more

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Chris C.

0

5

0

5 years ago

I just want to Thank Baskin-Robbbes friendly staff.Sherri just new I was going through it. I was having a double cone in memories of my son who died of cavit I had a hard time choosing ..I didn't want to get the wrong flavor Sherri talked to me so kindly and kept me from busting into tears I don't think I would have gotten this moment for Sherri not going out of her way to help me when I was down She made me smile and laugh Thanks Sherri and B.R. read more

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ED L.

895

1041

4328

10 years ago

I come here once in a while if I'm on Fair Oaks Avenue. The parking lot is very tight, at least around this area of the businesses. So don't be surprised is somebody door dings your car This Baskin Robbins has been here for quite awhile. The ice cream and their sorbets are not expensive compared to most other gourmet places. Here you pay a couple bucks for a scoop and another buck for the second. Not bad at all! Well, Right Aid is still the least expensive. My last ice cream experience was the Strawberry Cheesecake. I can't believe I chose that over the Snickers and the Cookies n Cream. But I guess my tastebuds was craving for something more fruity... but not the sorbet fruity... LOL. I was pleasantly surprised with my decision. My Strawberry Cheesecake was a hit! It hit the spot on a 99° degrees afternoon. It was creamy as it does taste like cheesecake with the strawberry kick. Even though I don't believe they use fresh strawberries, but the strawberry topping was delicious as it went well with the cheesecake. I've tried other flavors too previously such as my favorite Snickers and their Cookies n Cream too. They're all delicious too, and I highly recommend those flavors too. Save yourself a few bucks and go to a Baskin Robbins. You can't go wrong. read more

Baskin-Robbins - Strawberry Cheesecake @ $1.99 - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Ghalya M.

433

406

8420

11 years ago

This location has been under new ownership for a while and is due for a well deserved positive review. I had nothing but good experience when coming here. The new owners are always pleasant and friendly. They always make sure that you know all of their upcoming promotions. Whether you buy one scoop or a whole bunch of ice cream, they sure show their appreciation. One experience that stands out is when someone accidentally left their wallet at home and was not able to pay for their ice cream, instead of being annoyed, the owner was like just come back and pay me next time and buy some more ice cream! An uncomfortable situation turned out not to be so awkward after all. The service is quality. Ice cream is good. Shared parking. read more

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Mason N.

0

3

1

4 years ago

THIS BASKIN ROBBINS IS THE BEST !!!!!!!! The cakes on display always look stellar, and the customer service is always top tier. Prices are very good compared to other ice cream stores in the area. Clean and very kid friendly store. 10/10 would come again!! read more

Baskin-Robbins - Cake display !! - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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Jon S.

0

1

0

2 years ago

Best Ice cream shop around! The staff is super friendly and the entire place is very nice and clean. Seriously one of my favorite local spots! read more

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Cali W.

19

242

12

4 years ago

Ordered a double scoop today and it was kind of small for six bucks you expect to get a good amount

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Yoselin M.

0

17

1

2 years ago

The girl kept messing up my order and she kept giving me attitude and I had a coupon for a free ice cream and she told me no. And she said no to my coupon and made me pay full price read more

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Fernando J.

0

2

0

2 years ago

The old lady that owns it is amazing nutty coconut is my brand and butter pecan............

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Andrew G.

0

1

0

2 years ago

Terrible service .. worker took ten mins to serve my ice cream.. when he was almost finished the lady from the back came out and told me my scoops were to big and she too the ice cream back and started making me smaller scoops.. at that point I didn't want to wait for the smaller scoops of ice cream smh... read more

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Intelligent O.

0

30

0

2 years ago

not sure where these glowing reviews are coming from? went in today out of nostalgia. had not seen the inside of a baskin robbins in literally decades. the ice cream in the containers looked strange, as though it was melting on top. asked for a taste of the chocolate and it tasted mushy, as if the ice cream had melted and then been re-frozen. not the texture you expect from ice cream! as i was taste-testing, the woman behind the counter was literally glaring at me the entire time. it was very off-putting. we left without making a purchase. very creepy experience!! read more

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Anna C.

0

142

1

5 years ago

Owner here is very rude. Walked in on a Friday night about 15 minutes before closing and was yelled at -- "We are closed!". The poor girl who was working behind the counter was getting ready to take our order, but after she heard him yell, she put the ice cream scoop down. No worries! We will spend our money elsewhere! Plenty of other ice cream parlors around town. read more

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Mayra B.

0

2

0

3 years ago

I was served a banana royal in a double scoop cup :/ $8 not happy. They were not full size ice cream scoops.

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Ayelet N.

23

68

22

5 years ago

I have been coming often to this Baskin Robbins and I must say that the employees are absolutely phenomenal and extremely helpful. Absolutely amazing customer service. I love the banana split and each time I come they know how exactly I like to get my banana split. I highly recommend people coming to this store. read more

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Christina S.

0

4

0

5 years ago

The energy and kindness when you walk through door is amazing! They are extremely mindful when it comes to my grandsons peanut allergies. Which gives us all a peace of mind!!! Thank you! CS read more

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sylvia f.

24

80

2

5 years ago

I just went to get a pistachio-almond cone and a chocolate shake for my grandson this evening. I love ice cream in cold weather......go figure. They didn't have the regular sugar cone, so the owner, Sherri, upgraded me to a chocolate-covered sugar cone and didn't charge me. So sweet! Justin and Emily were also very helpful. New ownership. Please check it out. read more

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Glenn C.

0

29

21

5 years ago

I've been going to this Baskin Robins for over 15 years. The previous owners who were from Pakistan were no less than great. They made you feel at home and even felt part of their family. The new owner that took over is awful! She is impatient and unpleasant, to say the least. She looks angry and is bothered by something. I can even observe that her high school employees are intimidated by her. I will not go back. My children and family who are residents of South Pasadena share the same sentiment. We will have ice at another place that appreciates our business. read more

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Arturo P.

0

2

5 years ago

Great place and super friendly. We love the customer service of this Baskin-Robbins. Highly recommend. read more

Baskin-Robbins - Birthday Month... - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

Baskin-Robbins - Baskin-Robbins Cupcake... - Ice Cream & Frozen Yogurt Near Me - South Pasadena, California

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More info about Baskin-Robbins

432 Fair Oaks Ave
South Pasadena, CA 91030
Directions
(626) 799-8072
Call Now
Visit Website
http://www.baskinrobbins.com

Full menu

Hours

What time does Baskin-Robbins open?

Baskin-Robbins opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Baskin-Robbins opens at 11:00 AM on Sunday.

What time does Baskin-Robbins close?

Baskin-Robbins closes at 9:00 PM on Monday, Tuesday, Wednesday, Thursday and Sunday.Baskin-Robbins closes at 10:00 PM on Friday and Saturday.

Mon-Thu 10:00 AM - 9:00 PMFri-Sat 10:00 AM - 10:00 PMSun 11:00 AM - 9:00 PM

Payment methods

Does Baskin-Robbins take credit cards?

Yes, Baskin-Robbins takes credit cards.

Food & Alcohol

Does Baskin-Robbins have catering options?

Yes, Baskin-Robbins does have catering options.

Indoor Amenities

Does Baskin-Robbins allow dogs?

Yes, Baskin-Robbins allows dogs.

Outdoor Amenities

Does Baskin-Robbins have bike parking?

Yes, Baskin-Robbins has bike parking.

Does Baskin-Robbins have parking?

Yes, Baskin-Robbins has parking options. Validated Parking

Other Amenities

Does Baskin-Robbins have free WiFi?

No, Baskin-Robbins does not have free WiFi.

More Info

Health Score

Review Highlights - Baskin-Robbins

“So I ask Gissele can I order one for tomorrow at 12 and she went straight to work.”

Mentioned in 2 reviews

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1.8 mi

•$$$

I finally got to try SusieCakes this weekend and I'm happy to report it was worth the wait! I was…read morein Pasadena so I went to this location but it's nice to know that have multiple locations around the city. The Pasadena location was nice and spacious and very clean and cute. They have a nice large parking space in the back as well. I went on a Sunday around 6:30 pm so it was pretty empty, which was nice. I think the bigger crowds are earlier in the day. They close at 7 pm so I just made it. Luckily they still had a few cupcakes left and plenty of the cakes left. I decided to get a slice of their old fashioned chocolate cake, and 4 cupcakes to go. I got a red velvet, a chocolate, a vanilla, and a mocha cupcake. Everything was delicious but I have to say that the old fashioned chocolate cake slice was my favorite. They give you a ginormous piece too which is nice when you have that craving. All the cakes were very moist and the buttercream was sweet but not crazy sweet which I really appreciated. Overall, it was a great experience. I can't wait to come back again and run some of their other cakes and cupcakes!

Disappointed a child and a whole family with quite possibly the worst, most expensive "cake" we've…read moreever thrown away. If they're baked daily why are they frozen? Once you thaw it then you're tasting something you would not feed your child. Would've been happier with any super market cake. They had a huge line out the door so we thought this cake is gonna be good! It was embarrassing.