When my mom craves a sweet treat, she turns to me and asks me to grab her some Baskin-Robbins. She enjoys using the online ordering system and I have been able to quickly go in and out whenever I do come by to pick up an order. Last weekend, I came here at 8pm with my brother and told them the name of the order we were to pick up. The place is clean, bright and cutely decorated for the holidays. When the guy comes back from the back and presented the order.. we were so surprised and laughed aloud! All I knew was that my mom ordered a turkey ice cream cake.. The way I imagined it, it was the kind that had a turkey face doodled ontop of a brown cake with feathers peeked on. But not this one!! This one was actually presented and appared to be an actual turkey plate served for Thanksgiving. We got home and it even shocked my dad, who my mom got it as a surprise for, to celebrate their anniversary. He thought it was a plastic turkey. The cake ended up tasting delicious, with the caramel glaze layered ontop crunching with the sweet cookies n' creme ice cream filling underneath. A wonderful BIG thank you to the staff for creating such a wonderful cake and spreading laughter and joy to my family. Excited for what's more to get from here!! read more

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I placed an online order 10 days in advance for a custom birthday cake, received a confirmation email that it would be ready on time and my card was charged but the store did not have my cake. After waisting almost an hour they said the order wasn't made at all. Now I'll have to wait a few days to get refunded, hopefully. I received no sort of confirmation email that I would be refunded. We were celebrating a birthday today and it completely waisted my time, I had to think of a different solution last minute. Wont be purchasing cakes here again. read more

I wanted to thank the associate who helped me , her name was Karen . She went above and beyond. I needed a clown ice cream for my nephew's bday . They only had vanilla . I wanted another flavor . She went out of her way to decorate a cone with ice cream . Thank you so much again . You made my nephews birthday . I appreciated your awesome customer service. read more

The owner here is very very very cheap. Saw online about 88 cent scoops for a special anniversary but this one is the only BR that did not participate read more

The guy said I didn't need 2 scoops of ice cream 1 was enough for my body weight so he was like this rocky road is fatting and your going to get bigger so I left and started crying read more

I just sat in the parking lot in front of this Baskin Robbins after getting a Wendy's Frosty because I didn't want to go to this place since they looked empty. But I just watched them turn away 8 different people who wanted ice cream because the place closed 30+ minutes early. Which was crazyyyyyy. That doesn't seem like great customer service. Two stars though because the ice cream is pretty gas. Unlike the BR customers, I was able to enjoy my ice cream. **** Update: I'm still sitting here and three more people showed up. At this point though, the lights are off so maybe y'all should go home. Maybe I should go home too. read more

My dad and I pulled up to Baskin robins and when they seen us they turned off the lights and they started sweeping in the dark and it's barely 8:40pm when we pulled up and on the sign it says 10 PM that they close. idk makes no sense.Why close that early when it's not even close to closing time. read more

Baskin-Robbins - the front entrance of a restaurant - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

Awful management! I used to go here all the time but haven't gone for a long time and it felt like the standards for this place are just getting worse. The last time I attempted to go a week ago I had come back because my Cappuccino Mocha Blast tasted sour and icky like it was expired! And the way they handled things was so rude and unprofessional. This place used to be so good and friendly like a year ago and it's sad because I used to enjoy buying cute cakes here all the time for my family and friends events and now even the cakes when I went last look gross and crusted. Obviously management needs to step their stuff up and get it together. Overall awful and won't be coming back after that last attempt unless they do something like bring back the friendly staff and management they had back a year ago like in 2020 when I used to actually ENJOY going to baskin. read more

My husband and I went in. The young man working said hello, then continued stocking. Never bothered asking to take our order. Another woman walked in, he took her order, we left. Who wants to pay that much for a scoop of ice-cream anyways read more

Got there at 940pm door was locked and they said they close at 930pm. Even though everywhere online says 10pm and even the sign on their window said 10pm. Like 3 other customers were turned away while we were there. read more

I used to come all the time till they got the worst staff members bad attitude always talking amongst themselfs and ignoring the customers and on top of it im paying $20 for my family of three to have frost bitten ice cream i wont be returning read more

New location in the Vallarta shopping center Extremely convenient for us We no longer have to drive all the way to Palmdale Blvd Negatives it's dirty, the tables, chairs, and the floor are just dirty Can't sit in the place the sun hits it direct No shades or tint on windows read more

Baskin-Robbins - Most of the tables are this dirty - Ice Cream & Frozen Yogurt Near Me - Palmdale, California

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Worst place ever!!!!! I don't recommend working here!!!! The reason the staff isn't great is because the boss isn't great. She treats her employees like trash. And if she makes you work on a certain day and you say you can't she threatens you by saying she is gonna fire you. No wonder this place is always looking for new staff all the time. The boss is completely rude and doesn't care about how you feel when she says things. read more

Went to get ice cream walked in two employees working wasn't greeted, I was the only customer, I checked to see what flavors I wanted then waited, and waited, and waited, finally employee in the back acknowledged me me and said be there in a minute, then waited some more. Finally decided they were to busy to wait on me and went across street to the Mexican ice cream place and gotta ice cream there. Employee working the counter never acknowledged I was there, walked to the back, then came back, still did didn't take my order, I think she must have been blind she looked at me a couple of times but didn't say a word. Definitely earned pay! read more

Of all the Baskin Robbins in AV I think this is the best. It is newer and has been clean almost every time I have been in there (although one time the tables were really messy)...the to go freezer is always nicely stocked with to go quarts and ice cream cakes. The girls who work there are friendly but a little on the slower side. The turtle coffee shake is delicious! read more

Bad customer service. Never once mentioned to the customers that they weren't taking card at the moment and just stored it in freezer .

If you have a half hour per two customers to wait for your ice cream. Only to be told when you get to the register they only take 20's. ARE YOU KIDDING ME YOU CAN'T MAKE CHANGE ARGHHHHHH. Never again will I go to this place. Word of warning just go over to Burger King and get a sundae or a cone. At least after you wait in the drivethru you leave with what you came for. What a horrible experience and alot of disappointment for my sister who I wanted to treat to the banana split and my Banana Royal. The girl had no clue how to make either one when we finally got waited on. read more

No blinds for shade... All the sun shines in right in your face while ordering and eating your ice cream..... Not a pleasant first time visit AT ALL!!! Won't be coming back til I can sit in a place without getting attacked by the sun rays. I feel bad for the employees that have to put up with it all day. I can't even put up with it for 10 minut read more

This place has so many flavors but none of them make me want to come back besides their bubblegum. And I think twice about that being that two scoops will run your $5 bucks. I can get a gallon of ice cream for that price. If I do return it will be on a Tuesday when their prices are cheaper. read more

Dirty looks from the entire staff when we walked in at 9:30pm. Already had all the chairs stacked up, not usable. My three year old needed to use the bathroom, it was unavailable, however because it had just "been cleaned". It's a holiday, I get it, but if you don't want to run your business on a holiday, close early. read more

Cammy is the rudest employee. I asked her what the toppings were for a sundae and she rudely told me "the ones that are on the sign" she had a horrible attitude. read more

What kind of business doesn't accept card? The girl was very rude about it too. When I wanted to pay a ice cream cake she said " just cash, don't you know how to read". I understand I didn't see the sign but common now, her way was just very unprofessional. Never going back. read more

Love this BR the workers are all very nice. Today I got a cake for my son and Till was very helpful.

Came here with my family on a Saturday night. A few customers, but overall the employees were very efficient. Everything was good, except the Reese's shake. Too watery. read more

New to the area, was very pleased to find a brand new Baskin Robbins in East Palmdale! I brought my daughters in yesterday and was very impressed with the service (and patience, my daughters try many flavors before deciding on one, LOL). The store was clean, the service was great, and we got to enjoy ice cream on a hot holiday. read more