Got ice cream today at the Orangeburg, NY location to celebrate good report cards and was extremely disappointed in both the poor quality of the ice cream (all 4 orders, different flavors, were freezer burned and many flavors were out) AND the poor service. In addition to being incredibly slow, the woman helping us screwed up 2 of the 4 orders. And my daughter's first choice (a 31 below) was not possible because of a broken machine. This is probably the 10th time we have not been able to get a 31 below here, whether because of the machine, a lack of ingredients, or a lack of skill in knowing how to make one. It's also rare to be served in a timely fashion. We will be looking elsewhere for ice cream in the future. read more