I have never ever had issues with this location before, it is literally the only place we use to order cakes for birthdays and all our special occasions. We have remained loyal for the past decade due to the quick turnaround and the convenience of their mobile ordering. I ordered two cakes at once (graduation and a birthday) plus put specific notes for one cake to not have chocolate or fudge decorations. I was called a couple days prior saying that they did not have the ice cream to make one of the cakes so I switched to another flavor, no issue. The day of pick up (I went in TWO hours later) due to a mix up in my schedule and only ONE cake was done. The graduation one that I requested no chocolate/fudge on indeed had fudge on it and the one girl working wasn't able to scrape it off and pipe blue icing because she said she didn't have the cake decorating skills for it. Although she was a very sweet girl and offered to switch it out for another cake in the freezer, we declined because of the specific cake/ice cream combo we ordered. I'm a little baffled by this because 1) you probably should have a cake decorator on schedule especially during such a busy season and 2) when I worked at BR back in the day, we were ALL trained to build cakes and decorate them. In conclusion, I had to bring my entire family into the store to wait for an additional 20ish minutes while she put together our second cake (which was a cake in the box that required no decorating) and although she was very apologetic, this has been the first time in 10 years I have been disappointed in this establishment and it makes me sad. read more

Baskin-Robbins - Cake I specified in the notes no chocolate/fudge - Desserts Near Me - Murrieta, California

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It's not a birthday without a little ice cream. We stopped in for my free scoop, plus a couple more for the kiddos. We greeted with a smile and good morning. The display was full of fun cakes ready for Halloween. My grandson informed me he would love a Spider-Man cake for his birthday Of course we tried a few flavors before deciding on strawberry cheesecake, cherry and rainbow sherbet. read more

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Love place got a cake for my daughter the girls working there where lovely! They where really nice and their frosting writing skills where amazing!. read more

Baskin-Robbins - Ice cream cake their frosting writing skills are amazing! - Desserts Near Me - Murrieta, California

Just tried their coconut ice and pecan yesterday loved it.service was great no complaints. Shop was very clean and organized loved it read more

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The team that works here is very efficient. They work together very well to tag team taking and making orders, which makes the process of getting ice cream extremely quick. I usually get a chocolate shake and it is absolutely delicious, but sometimes they don't have whipped cream. read more

best ise cream and good worker very very good rate a 5 star i got so many cherries on my ice cream too read more

Baskin-Robbins - The deep - Desserts Near Me - Murrieta, California

Love love ice cream any day. Happy this one is closest to me the girls greeted us when we walked in and super friendly. They have e so many different oce cream cakes to pick from. read more

Baskin-Robbins - Desserts Near Me - Murrieta, California

The service at this location if you are Black Please don't go to this location because the service is sick the play manager sucks the employees are rude as hell.This is for Black People only,there is a better location on Cal Oaks Murrieta on the side of Albertsons. read more

I just had to share how wonderful our experience was at the Baskin Robbins in Murrieta, especially thanks to Julie! From the moment we walked in, she greeted us with such genuine warmth and made us feel right at home. The shop was spotless, inviting, and had such a great vibe. I came in hoping to get a custom Minecraft cake for my son's birthday. I wasn't sure they'd be able to do it, but Julie not only said yes, she absolutely nailed it! She took the idea and added her own creative flair, and the final result was perfect. My son couldn't stop smiling. We were so happy with how it turned out that I also want to share the custom butterfly cake Julie made for my daughter's birthday. My daughter had a very specific vision, and once again, Julie brought it to life beautifully adding her special touch and making it even more magical. She nailed it! It's rare to find someone who takes so much pride in their work and truly cares about making people happy. Julie, you're amazing!!! thank you for making our celebration even more special! read more

Baskin-Robbins - Minecraft BD Cake - Desserts Near Me - Murrieta, California

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Our fav spot for a cold one!!!! I love the staff and owners, every time we come in we are greeted and treated well, they always have my favorite - icing on the cake ... and the monthly favs are on point!! Pro tip download the app - I'm on the Sydney fizz kick and getting a few bucks off the fizz is a bonus!!! read more

Horrible service here today I asked for two single scoops & the worker put two scoops in one cup & when I mentioned it to her she said "you should have said that up front, so we can both be on the same page" ???? I did say that, horrible customer service to say that to someone. She wasn't wearing a name tag but I asked Mia for her name when I was paying & she was reluctant to give it to me. I guess the worker is named jakairah (however it's spelled). Don't work in customer service if you're going to respond to people like this. There didn't look to be a manager available either all teens working this shift and if one of them is the manager/supervisor that's concerning. read more

The best customer service! I bought an ice cream cake and some ice cream for my little girls. Arianna was so sweet and went out of her way to provide a wonderful experience. Give that girl a raise. :) read more

Ordered my daughter's birthday cake and Mina Ileen was super helpful. I had to make a few last minute changes over the phone and she accommodated without hesitation and returned my calls when needed. Supper awesome service! The cake was delicious like always! read more

Ordered a custom cake on Friday to pickup on Sunday morning. When I arrived, my cake wasn't ready because they thought it was for the next day. They told me to come back in 2 hours. I was fuming... but after 2 hours they personally called and apologized along a giving me free ice cream. That personal call along with free ice cream definitely calmed my nerves. Overall expensive, but you're paying for quality and unique-flavored ice cream. read more

The girl that served us got mad that I wanted to use my barcade? what Like ma'am, I just wanted my birthday ice cream. She also didn't think a sundae comes with whipped cream! How can you work in an ice cream shop and not add topping to a SUNDAE? She also had attitude. Don't go to baskin Robbins at this location. read more

This establishment reminded me of a Disneyland shop, due to its cleanliness and decorum, along with its bright lights! Not only that, the staff is very kind and they give a large amount of ice cream, whether that be on a cone or in a cup. Plenty of flavors to choose; from their classic to seasonal option ice creams. We always get the rocky road, mint, snickers and cheese cake. This evening we tried their pumpkin sundae. It was amazingly delightful. They always satisfy our ice cream cravings and we will definitely return very soon! read more

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The ice cream is delicious with unique flavors, just tried the winter raspberry white chocolate (forgot the exact name) DELICIOUS!!! will be back again soon. Workers were adorable and sweet. The whole place smelled like cinnamon and freshly baked waffles! read more

1/7/23 - Vegan ice cream not in stock. Customer service over the phone was good enough, answered the question concisely despite my dismay with the answer. Perhaps I'll try again in the future, perhaps not; depends how Cold Stone does with their vegan offerings, and if other options arise among the local competition. read more

The employees were really nice. Quick service. Clean. Im glad I live fairly close. read more

My family enjoys Baskin-Robbins at this location about once a week. I LOVE ICE CREAM! This location is solid. Clean tables, clean floors, clean bathroom. The kids behind the counter are always nice and typically give generous servings which is always appreciated. They no longer serve the gourmet popcorn but that's ok in my book. Never tried it but it was too complicated, too many flavors. It's just popcorn! I also never saw anyone purchase any which probably explains why they abandoned that part of the business. Stick to what you do best BR, ice cream! read more

Nice staff. Great ice cream. I prefer Baskin Robbins over other places. Everywhere else has ice cream that's more like soft serve with different color dyes, while BR is real ice cream. read more

They just opened up and I have to say that I was impressed with this location. They have plenty of ice cream flavors to choose from along with quite a few cones to choose from. I like the fact that they can make you a shake from any of there ice cream flavors and they have smoothies if your not in the mood for ice cream. They also have gourmet popcorn here, I got a sample and it was pretty good. The location was very clean and the customer service was great. One aspect that I like is that they have booth seating, which allows you to sit more people and it's comfortable as well. read more

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I had to give them a call because I couldn't figure out how to order cookie dough through doordash(yea I know). They were super friendly & pretty much Ed walked me through the process. I didn't get her name but she was super helpful & I ended up with my cookie dough delivered! I also ordered a snickers parfait & almost finished it in one sitting. Thanks to them being so cool on the phone I ordered & was happy! read more

I give this location a 1 star but if I could give this establishment a 0 star I would. The service here is terrible you're not acknowledged when you enter. The employees are on their phones and having side conversations. Ice cream was ok. read more

My family and I have purchased MANY birthday cakes from baskin robbins, and this is the first time I have received a product unsatisfactory. This cake is sloppy and it looks nothing like the picture. Just be weary when ordering a cake from this particular baskin robbins. I would like to make of note that I am providing the one star, because they did provide a refund. read more

Baskin-Robbins - Desserts Near Me - Murrieta, California

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Horrible customer service. They close the store early so don't bother with the 10 pm close time. I wish I could give this place 0 stars. I arrived here at 9:48 and they already had the doors locked. All the employees seen me and laughed then ignored that I had even showed up at the door. I waited over 10 minuets for an employee to rustle tell me they had closed. After I mentioned that they still had a few minutes before it was their 10 pm close time. (This I posted out that was posted on their door) she ignored me then turned around and walked away. There was also another customer who was waiting outside too who said they had been there even longer then me and was also ignored. Whoever runs this business needs to get its lazy rude employees proper training. I've been here multiple other times but I don't think I'll ever waste my money here again. read more

Baskin-Robbins - Desserts Near Me - Murrieta, California

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This place is the best ! I love coming here .Everyone that works here listens and is super nice .I appreciate you guys keep up the good work ! read more

Seems this location is great for ice cream but DO NOT GO HERE FOR CAKES. the cake decorator is lazy and unprofessional. I ordered the silly pink monster cake which is usually done in buttercream frosting, because I have gotten this same cake from another location. The fluffy frosting is cheap and tastes gross, and is quicker so that was used for the fur as the decorator doesn't care about detail. Brought the cake back and the decorator straight up refused to re make the cake. Two stars only because the girls at the register were really sweet and I ended up getting a refund. Get your cakes done at the location on ynez. As other reviews indicate the decorator doesnt know what they're doing what it comes to cakes. read more

Just opened 2 days ago! Picked up a couple pre-packed quarts (2 for $10) and sampled some popcorn. The employees were all so friendly and I hope it stays that way! I love their cakes and I will definitely be back to order a custom cake! Their pre-made cakes look good too! read more

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So happy when we found out that Baskin Robbins opened and have been going every few weeks and can't say anything negative the staff is always friendly and accommodating and make sure what we ordered is perfect. It's overall great experience! read more

If you want good customer service when placing a special order, don't go here. I want in asking for a "value cut" of their gold medal ribbon flavor. The employee there said there was no such thing. This was after I explained to her that I've been buying it for years including at international locations. She kept showing me a quart container. I showed her a picture of the value cut container that I bought previously. She went in back and then another employee came out saying that they were "out of stock". Value cuts are prepared on site and not ordered. I was so disgusted that I simply walked out never to return. I will go the to Temecula store from now on since they know what I'm asking for and seem to be much better trained. read more

I was very fascinated with the customer service here. My wife and I came in for the first time just check prices for a birthday cake and I was immediately sold from my first interaction with the employees. We asked for a custom made cake and although it was little bit different from what they had on display they did not hesitate to accommodate us. The cake was amazing by the way. read more

I absolutely love this place always very customer friendly has all the ice cream and toppings that my family and I love it's also very clean and the ice cream is always great. read more

Came in on a Thursday around noon. Place was spotless! Melanie was friendly and efficient. Prices were fair and ice cream was delicious. Don't be afraid of the vegan and dairy free chocolate chip cookie dough. read more

came in the other day and wanted a milk shake. the worker that goes by Trevor said they were out of milk and couldn't serve milkshakes. while leaving In my car , I saw a group of girls walk out WITH MILKSHAKES!!!! do better. worst attitude with customers. read more

They were insane and the girl who helped us couldn't figure out how to make a double cookie sandwich. Obviously the ice tasted fine but the service must improve, I'm sure once it's not brand new and 1,000 degrees outside it will be better. Why isn't this location coming up on the Baskin robbins website. My daughter wants to apply for a job here but can't find the info on the website read more

New Baskin Robbins in Albertsons shopping center. They have specialty popcorn too. Very clean store with friendly staff.

Great experience last week at Baskin Robbins. After trying to go to another ice cream establishment earlier in the day and not getting any service (even though it was dead inside except for 1 person), we decided to try Baskin Robbins. The service at Baskin Robbins was stellar, Madison was fantastic at helping the kids pick flavors. Kids had a fantastic time and we'll definitely be back :) read more

Came here Saturday at 6:45. Only 2 people working. Was not acknowledged when I walked in or when I stood in line. I finally asked to sample a flavor and the guy working said yes but then walked to the front door, looked like he checked his cell phone and then changed the trash bag in the trash can. The girl working didn't acknowledge me either. Someone could have said hey we'll be right with you. I left without trying any flavors or buying an ice cream. Super disappointed. read more

I was just in your store 10 minutes ago, and I must say how disappointed I was with the service, or I should say lack of service. I walked in and went straight to the counter to place my order. There were 3 employees that were working at the time, and for the 3 minutes I waited at the counter not one person approached me or even said a word to me! So I walked out, you can say a little upset. I'm an African American, and I hate to use the word racism when it comes to bad service. But I'm afraid I can't come up with any other reason. I will never step foot in this place again, and I'll be telling everyone I know about my experience. read more