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Baskin Robbins

3.0 (63 reviews)
Open 11:00 am - 10:00 pm

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Reviews With Photos

Happy Birthday, Kevin!
Cat N.

I was surprised to see that this location only has 3 stars. It is usually pretty chill with helpful employees. Today we got yet another ice cream cake of mint chip and chocolate cake. It was as good as always. The woman was kind enough to write Happy Birthday on the side of the cake and made it look super festive. Nice job! It was about $20 which might be considered pricey but you figure it was 4 big slices and super cute and customized in the moment! Pretty cool.

Oreo Cookie Cake
Tanesha J B.

Ordered a cake for Halloween. Paid 10$ to have a picture added on top. The staff are so kind! Great job young adults! Baskin Robbins has "THE BEST OREO COOKIE ICE CREAM" that I had to get a cake for Halloween to spread cheer in the house :D

Millbrae parlor
Mariel C.

Excellent customer service! Clean store ! Very patient with undecided customers . Wishing to have more of these kind behind the counter

Fresh packed quart only 1/2 full.
Brianna M.

Went in and ordered two fresh packed quarts. The first was packed correctly and fully. The second quart was 1/2 empty when we opened it. Really disappointing, and a waste of our time and money. Don't know if we'll be coming back here after this experience.

Jamoca Almond Fudge Cone and Mint Chocolate Chip Scoop
Ashwin S.

I grew up eating Baskin Robbins and still love going back there on occasion. This is your typical joint although they could step up on the the cleanliness front as a few others reviews point out. I don't particularly care about service since I'm usually in and out in a couple of minutes. Having said that, the service has been about normal, not bad and nothing to write home about. Their mint chocolate chip ice cream however is still as good as it's always been and they're a stones throw from home.

Ice Cream!

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5 months ago

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2 years ago

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3 years ago

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3 years ago

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1 year ago

Love the banana royal it's my favorite. Ice cream flavors never disappoint. Quality hasn't changed

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2 years ago

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2 years ago

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3 years ago

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3 years ago

Nice people but very skimpy servings. Got a hot fudge sundae--hardly any hot fudge. Scoop servings also. Eur small

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2 years ago

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2 years ago

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8 years ago

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5 years ago

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2 years ago

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4 years ago

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8 years ago

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7 years ago

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4 years ago

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15 years ago

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6 years ago

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9 years ago

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15 years ago

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9 years ago

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6 years ago

No samples b/c corona scare but staff can lean on counters no gloves, touch everything no gloves. Super sanitary -- NOT. Wouldn't go here.

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5 years ago

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4 years ago

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18 years ago

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11 years ago

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17 years ago

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Ask the Community - Baskin Robbins

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This is one of our go-to spots, not only in the area, but nation wide…read more They have their classic staple flavors but I like how they always have seasonal flavors. If you're unsure of which flavor to get, there is no limit to how many flavors you can try. My personal favorite is the Strawberry Coconut Water Sherbet. Light and creamy, lots of strawberry and coconut flavor, and It's dairy free. The customer service is always great and friendly. Their attention to detail for allergies is top tier. In store they also use a new scoop, wash their hands and even get a fresh scoop from a new pint to avoid cross contamination. It does get busy at times, but it's worth the wait. Trying new flavors is an experience in itself. If you don't feel like waiting in line, you can always go in and just get a pint from the available flavors in the freezer by the door. Nonetheless, it's always a good time at Salt & Straw.

I'll be honest: I'm usually not a fan of the "salty and sweet" combo, but Salt & Straw is the…read moreexception. It's definitely an acquired taste, but after my first visit, I'm a believer. The texture is incredibly creamy, which balances out the bold, unique flavors perfectly. I tried the Pot of Gold and the Freckled Mint. Both were delicious and well-crafted. I've visited both the Burlingame and Hayes Valley locations--be prepared that there isn't really seating at either, but the Burlingame spot has a very hip, high-energy atmosphere. The Highlights: * Staff: Incredibly patient and friendly (crucial when you're trying to decide between wild flavors!). * Dietary Friendly: Great vegan options that don't sacrifice creaminess. * Value: Very decent pricing for the quality and creativity you get. If you want ice cream that's "different" and daring, this is your place.

Cold Stone Creamery

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My daughter wanted an icecream cake. We looked around and ended it up ordering from cold stone. She…read morewas able to navigate the site and designed her own icecream cake. There was an issue with their website and they couldn't deliver on her birthday (one star off). But they called and I rescheduled to the Friday that week. It took some time to find them in the mall (the mall is empty). But we found it and got the cake! Store is straightforward. It is very quiet though (low traffic in the mall). But they were very helpful and we got the cake. Really enjoyed it. Super yummy. I had a happy kid at home.

My daughter recently celebrated her third birthday and we planned a big party that was unicorn…read morethemed. One of the things she was looking forward the most to was having a pink unicorn themed birthday cake. I put in a custom order online a week or two in advance and got a confirmation of my order. The day of the party comes and we go to the store to pick up the cake right before the party and were appalled to see that instead of a pink, unicorn themed cake with "happy birthday" written on it, we received instead a plain white cake, no decorations. After bringing this up and the staff looking into it, it turns out that the decorator just completely botched our order.It was too late for us to cancel the order and get a cake anywhere else, so the staff member just hurriedly scrawled a happy birthday on the cake, but it just looked sloppy and somehow made the cake look even more sad. When she saw the cake, my daughter asked where her pink unicorn cake was. The guests at our party were too nice to say anything but I could see the look of surprise at such a basic cake. To say the least, I was pissed. Luckily, the decorator got at least the requested flavors of our cake correct and the cake itself tasted fine. After the party, I contacted the store and had to go back and forth with a couple of the staff members before they finally contacted the manager who gave me a call and asked me to explain the situation over again. At the end of the day, she refunded me for 50% of what I paid. Although this didn't take away from the disappointing experience we had, it was better than nothing. While this place is still fine for an impromptu sweet treat while at the mall, I won't be bringing my business back here for any custom cake orders.

Baskin Robbins - icecream - Updated May 2026

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