I don't come to BR that much but since there aren't many ice cream places around this does the trick. I usually order via the app to skip the line. Each time I come in the service is ok, nothing great. Yesterday, picked up an order for the 80 cent scoop promo and it was an easy pickup experience. read more

This spot always welcomes you and gets your order quick. The cakes in the display freezer are cute too. I love that they have a new flavor every month too! read more

Baskin Robbins - Beach day Single Scoop - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Ordered this turkey shaped cake from Baskin Robbins for Thanksgiving. All the guests thought it was super creative. Inside is a sort of Oreo ice cream and the outside is caramel. Also the two drumsticks are waffle cones. They were a little soggy though read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Picked up a B'day ice cream cake for a friend from here. Fudge Crunch FTW. It was well-received and disappeared quickly. Wish they had kept the soft serve on top instead of the whipped cream though. read more

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This location has been around since my childhood days and I'm glad to see that it hasn't changed much. You get an assortment of flavors to choose from, both classic and novelty flavors. I brought my preschoolers here as an afternoon treat and they were also promoting their fairty tale creations, which is a single scoop of an ice cream of your choice, topped with sprinkles, and comes with a cookie that matches the theme of your creation. We chose the elf one and it also came with a paper elf crown which my daughter refused to take off for the rest of the day. They were out of strawberry flavor when we came by so we settled on getting cookies n cream which was a hit with the kids. There are only a couple of tables inside and they could be more consistent about wiping those down after each customer use. It can also get really hot inside when the sun is blasting through the windows - investing in some shades might not be a bad call. read more

Out of most products and common ice cream flavors all the time. We're talking basic flavors like chocolate. Why? That's a pretty popular flavor. Seems like the person who owns inventory management doesn't quite know what's going on. read more

This place is small and usually pretty busy. People who work here are nice and helpful. Prices seem a little steep, but I think it's the norm nowadays. Can't go wrong with jamoca almond fudge. read more

Baskin Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

In what world does an ice cream shop run out of milk? This location truly disappointed my ice cream craving! All I wanted was a mint chocolate chip shake only to be told they ran out of milk. read more

851 Cherry Ave, Ste 9 San Bruno, CA 94066 "Baskin-Robbins" at the Bay Hill Shopping Center in San Bruno, CA. My first impression was it's your average Baskin-Robbins (BR) shop. I was there on a Saturday, around 12:30, after attending a restaurant grand opening a few doors down. As I entered, the young lady greeted me as she served another group. I ordered 3 scoops in a cup- Strawberry Cheesecake, Chocolate Fudge, and jamoca. Now, I have been to several other BR locations in the past year. The high prices vary slightly, but what's different is the scoop size. Maybe it depends on who is doing the scooping, but I received fairly good sized scoops. I compare this to the "golf ball size" scoops I received at the Millbrae BR location (Broadway Ave). There's some tables for enjoying your ice cream there. Free parking in the shopping center lot. The shop itself was neat and clean. Staff was nice. Bay Hill Shopping Center is near I-280 and San Bruno Ave. read more

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Homemade fresh cone with delicious caramel ice cream with wipe cream on top! Price is decent! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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BR ice cream never fails. Came in before closing. OPEN sign already shut off 15 min prior to close. Inside pretty clean. No trash or anything on floor. Tables were clean. Only thing that bothered me was one of the staff that was scooping ice cream had really long, pretty sure fake nails. Not sure how sanitary that is. I guess that's up to the health dept and management. read more

Service is fast the people are nice. They allow you to sample and they make a great Sunday. Made my day better . I ordered a 2 scoop Sunday and they made it super fast. Really appreciate it. read more

Baskin Robbins - 2-scoop Sundae - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Stopped by here yesterday to get FIL bday cake and try some samples We loved the customer service and the cake was very nice No long lines and clean store Great experience:) read more

We ordered a turkey ice cream cake ($45.99) and it turned out great! It was the highlight of our Thanksgiving lunch and we all took photos and videos. The store staff was very friendly and a live person answered the phone each time I called. It was my first time ordering so I had a couple questions. I placed the order online and they require at least 24 hours. The website lets you pick the ice cream flavor (I chose strawberry) and what, if anything, you want written, plus color. The cake was fun and tasted good. This Baskin Robbins is located inside the mall with Mollie Stone. There's plenty of parking and it's close to highway 101 and 380 so very convenient. read more

Baskin Robbins - Huge ice cream cake, plenty for 10 people - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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Just came in with my family and no one greeted us and we were waiting to order but the workers had there backs to us until about three minutes, nobody else was in there, I truly do not know why the two workers were soo rude if they don't like working here then leave, there is no reason to be rude. read more

Located in San Bruno's Bayhill Shopping Center, this Baskin Robbins is my family's go-to spot for ice cream since it's just a few minutes drive from our house.  BR is probably my current favourite ice cream parlour chain, just not necessarily this specific location. While you can count on ample parking in the lot and the assurance of authentic Baskin Robbins ice creams, inventory of flavours isn't guaranteed...nor is good service.  They tend to run out of Jamoca quite a bit and/or don't carry new/seasonal flavours like Ube Coconut Swirl.  Quality of service is just as unpredictable; sometimes the staff is as cold as their freezers and then within a snap of a finger, they appear to catch themselves and warm up.  In short, team members behave like they have chips on their shoulders or don't enjoy dealing with customers, thus friendliness doesn't feel genuine. Heads-up: scoop sizes are also undeniably smaller than expected - my husband and I found that they consistently serve kids scoops for Banana Royale Sundaes.  Very disappointing.   Sometimes tables are clean, sometimes they are not. In all honesty, I would prefer to give my business to a different Baskin Robbins (Millbrae is more welcoming and offers better flavour options), but since this locale is the closest to our residence, we come here with low expectations...   Customer experience can be under par and jipping on scoops is common practice...but you can always depend on the true Baskin Robbins taste to turn your frown upside-down, especially if you are in and out in a jiffy.UsefulFunnyCool read more

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I always forget there's a Baskin Robbins at the Bay Hill Plaza. I love going to this Baskin Robbins versus the Daly City one because it's typically less crowded and more calm or quiet in the area. I also never have issues with parking. I love all their flavors, but my go to for today was their: - Holiday Peppermint - Wild and Reckless - Chocolate Peanut Butter Service was great, fast, and ice cream delicious always! Staff was personable, patient, and kind. DEFINITELY, COMING BACK REAL SOON FOR MY BASKIN ROBBINS FIX! read more

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According to the reviews, this Baskin Robbins location gets the best overall rating within the surrounding area. Do we pay the price with long lines that barely move? With COVID restrictions enforced, they're only allowing 1 family or 3 people in at a time. Line was wrapping around the corner and took about 20 minutes for us to get to the front. They can take your order at the door if you know what you want already but part of the appeal of getting ice cream is looking at all the different containers and trying to decide. They're also not allowing samples due to COVID and also not honoring their 31st of the month deal where each scoop is $1.31 -- so many limitations... What brought me in today was the March flavor of the month: COLD BREW OREO -- more Oreo than coffee flavor -- double scoop $5.29! Kiddo got Reese peanut butter cup in a cone $3.69 read more

Baskin Robbins - March Flavor Of The Month - Oreo cold brew coffee - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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Normally, I like Baskin Robbin's cake texture but for my birthday, I ordered a cake with the new funfetti cake flavor (instead of the usual vanilla I like) and reallyyy regret that decision because it was SO disappointingly dry. I'm not sure if that's just how that flavor is made or the store just shouldn't have used one that old or poor quality but I'm not willing to take the risk of giving it a try again :( read more

Picked up a sundae and a scoop for hubby. It was good, smaller than usual. Not to busy on a Saturday night.

Have been trying to reach this store to confirm my order which was charged but never received an order confirmation for like previous orders. Phone rings directly to voicemail that isn't set up. No other way to contact this store other than showing up and that's pretty inconvenient. read more

BEWARE!!!!! If you're walking in and you get a female by the name of phoenix helping you out be prepared to get attitude,rolling eyes & lots of sighs. I don't know if getting a small customer rush gets her acting like this but if it does then girl you need to find another job. There were 2 other girls working that weren't acting like this. So Baskin Robbins management, if you're reading this please train your employees to be a bit more professional especially working around families & kids. My encounter happened on 4/16/2023 in the evening. read more

I love it!! Plenty of parking and nice service. I highly recommend this place. They have great cakes and flavors read more

Baskin Robbins - Cake menu - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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I was looking forward to picking up my daughter's cake that always seems to be something she looks forward to every year from Baskin Robins. This particular store was a great disappointment from entering through the door. There were three people working and not one of them greeted me which was a shock to me. It took literally 2 minutes before a young person asked me if he can help me. It was as though I was bothering them by going into the store. I let him know I was picking up a cake and gave him my name. He came back with the cake and basically mumbled. I let him know I could not understand what he was asking and he then once again needed to validate my name for pick up.... The cake was beautiful; however, the writing looked like a blob and was unlegible. A great disappointment! They could have contacted me to let me know it would not fit, but they did not. Not the best for customer service and definitely a great disappointment! I had to take it off the cake because it was awful. People working in this type of environment should be happy and knowledgeable of the presentation of their work. *even though the person had a mask on you can 100% tell he was not happy! read more

Baskin Robbins - You have to zoom in to read it! - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Ordered hot fudge sundaes on door dash. They hardly had any hot fudge and were missing nuts. Not even sure there were 2 scoops Ice cream. Very skimpy. read more

This review is for the customer service. I went in on 5/31 to use the bogo coupon I received from Baskin Robbins in my email & on the app for pre pack quarts buy 1 get 1 50% off. For what ever reason, it didn't work and the cashier and another associate were rude and told me I was wrong and the coupon was not good bc the pre pack was already discounted. I showed them the coupon in my email and app and they didn't care. I went to Burlingame and used it no problem. And the cashier was very nice there. Will not shop at this BR again. read more

A clean store... haven't been to this one before. They are all basically the same.... We will come back because they have fast service, easy parking, located next up a dozen other stores and services we like. Yes, we like to PARK ONCE and walk to what we need. On this adventure I got a shot at the walk-in Sutter Health office and ice cream was my reward!! Perfect! Lots of new flavors- many kinds of chocolate! read more

Baskin Robbins - I think this is One scoop of Hidden Treasure! Starting to melt- really tasty- Belgian Chocolate & caramel and running down my hand! - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

How could an establishment such as this charge us what do for something like this? I bought this for my son and was confused and upset how they could charge US for something like this. I don't know if it was they new girl or a hiccup they need to get it on point because this is embarrassing. read more

Baskin Robbins - Dissatisfaction, disappointment, coming home from a 10 hour shift and thinking this was okay. - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Nice peeps at this location! Smaller store than most locations. Easy in and out of the shopping center and great access to the 280 once I got my 2 scoops in a cup! I didn't find some of my flavors I've had before so I went with a scoop of World Class Chocolate and Olympic Gold Medal Swirl topped with a smidge of fudge, RAWR!!! Great service and fast! Easy to park near the store and exit this very busy shopping center. read more

Baskin Robbins - check out Mr. Peepers staring down my 2 scoops! - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Love their ice cream so many flavors to choose from. It is expensive. You can buy half for their price of one scoop of ice cream.

I ordered a milkshake that cost me $10, the girl that took my order had an attitude and my milkshake ended up just like a chocolate milk, very unsatisfied read more

This Baskin-Robbins location gives the smallest scoops that are literally child size for adults. $8 for a double scoop sunday with 2 tiny scoops of ice cream that would barely even pass for a single scoop at other locations. You can literally get a whole tub of ice cream for half that amount they charge. Rip off imo. And the checkout screen has the nerve to ask how much you want to tip them LOL!!!!! If you want a tip how about giving customers the proper size scoop they are paying for & instead of teaspoon size scoops. I don't blame the employees as it seems they are trained to do it this way. It's the management that's skimping on the ice cream. read more

The ice cream cake with the picture came out amazing. Cant wait to try it! Only few location does the picture/photo on the cake

Always love baskin and robins but this particular locations had a bad experience today! 2 days ago i was here with my daughter a guy help us get our 3 orders! We had a great experience we usually have! Today the server are extra rude! We order 3 creations for the kids, 1 scoop cup and 2 scoop in the cone! We cant hardly hear her since their music is blasting loud! This server dont know how to say hi even after we greeted her, she rushes us and kept pausing with her hands on the table looking away like shes so mad and impatient! I cant help but told my sister i dont know whats her problem! My sister was being understanding on the way the server is acting but she too got impatient and couldnt wait to get out of there. When we about to walk out we check the bags and we all didnt get a spoon, i still kindly ask her for 4 spoon and server said "Didnt u ask for a bag?? Im assuming u want to eat it at home!" Cant believe this person i dont know if thats the store policy or what not but why would you assume that? I need a bag because how can i carry 4cups of ice cream while my sister is holding 2 ice cream cones?? We walk out and my sister said oh my god this is terrible and the two separate lady customer outside inline chime in they said that server is really terrible! One mentioned buying ice cream cake from the other week and she was very rude! She ended up getting a wrong cake and she said it might be intentional because shes and i got into it because she keep rolling her eyes at me. The other lady said she too had a bad experience from her everytime she go there.. she even told her if u dont like ur job u shouldnt take it out on your customers! Terrible! read more

Baskin Robbins - Front desk - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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Every time my family and I go to this location, the service is terrible and the quality of the ice cream is bad. We're ice cream lovers. We tend to order a lot, two or three scoops or a big sundae. If you want your money's worth, stay away from this location. For example, a while back my dad ordered a three scoop, and the worker used the KIDS scooper for the scoops instead of the regular scooper. My dad asked them why are they doing that, and they replied it was to help "save money." What is the point of ordering a three scoop if you're just gonna use the kids scooper? And charge for a normal three scoop? Absolute scam. Not only that, but they extremely skimp out on toppings and overall size of the scoops. They'll use a big cup for your ice cream, fill it up halfway and leave tons of empty space on the sides and barely any toppings. I've stayed away from this location for as long as possible (the one in Millbrae is much better), but last night my mom and I were craving some BR. We ordered it for delivery, and sadly the only location available was this one. So we took a chance. I ordered a two scoop sundae with a brownie and extra hot fudge. She ordered a two scoop of chocolate peanut butter with caramel topping. What we got on arrival was unbelievable. My mom's chocolate peanut butter ice cream was just plain vanilla with a little squirt of caramel on the side of the cup. My brownie sundae was two child sized scoops, a cold brownie, and literally a drop of melted hot fudge (not even hot) on one of the scoops. No whipped cream either. Absolutely unacceptable. I wish I had taken a picture but at that time I was so over it, ate half of it and threw the rest away. Yes, I know we ordered delivery, but the driver was able to make it to our house in less than five minutes. The ice cream should not have looked the way it did in that time. Last night was the final straw and I'll definitely stay away from this location forever. read more

This location has done a really great job in terms of COVID-19 precautions; only one customer is allowed in the store at a time, so on hot days you can expect a line outside, but there are usually two-three staff working and the line moves pretty quickly. I really appreciate how they've limited capacity inside the store; it makes me, as a customer, feel safe being in there. read more

Cake + Ice Cream = Genius!! Visiting the States before emigrating here I've always wanted to try BR I finally got to for my Birthday last month and I love it! I joined the Birthday club and a coupon for $3 off my cake so off we went to order it a week beforehand. We choose this store as it's slightly closer than the Millbrae one. The guy that served us was very helpful and being unsure of the flavours gave us a couple of samples to help us make a decision. Ordering and picking up was easy. The cake also looked great! (picture added) I went for a smaller one so probably look a lot better in a larger size. Also tasted great and kept well in the freezer. As the store is part of the Bayhill shopping center parking is not a problem as there's plenty of it. Coupons turn up in my email every so often too which is great. Still yet to revisit this store and Dollar Tuesday is definitely the day I wish to go... My healthy eating will have to be put on hold for that! ** Birthday Tip ** Join their email club and receive a free scoop on your Birthday as well as monthly BOGOF deals on the flavor of the month. Birthday coupons valid for 2 weeks. Monthly coupons valid 5-6 days. read more

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Friendly staff always. (Now Sometimes) Never have chocolate fudge. Small selection of flavors! Tonight's Scoop was tiny and had ice in it. This is three strikes now. In out and won't be back. read more

Common chin business Baskin Robbins. This is the only dessert business that remains open during this pandemic so I appreciate that. Also they are making efforts to remain open while minimizing infection of the disease. Ordered a waffle cone with two scopes. The strawberry cheesecake one is my fav but the cookie n' cream one is too heavy and sweet, while not enough milky flavor. Friend ordered mongo slushy or something and it's also too sweet for her. Will come back for ice creams during the pandemic. Sugar and fat are always pleasing. After the pandemic when more dessert business comes back? Not sure read more

My kids love this place. Victoria, the owner, always treat them nice with extra yummy toppings! Great service and yummy ice cream! read more