Came here right before they were about to close. They had a good variety of options and the service was very accommodating. I ended up getting the strawberry cheese cake with 2 scoops which was pretty good. They also allow you to have samples which I enjoyed because sometimes I don't always pick the right one. They have a small seating section inside but noticed that they have a ton of seating outdoors. I'm sure on a nice day it can get pretty busy here. read more

Nothing against the workers they are always nice. But daggon baskin robin is NOT honoring the 31st day of the month to get my 162537 Scooops of ice cream all for the price $5 ... not fair and super annoying. I checked in May and waited in a 7 person line for at least 20 minutes just for them to tell me scoops were regular price . I checked in July and they are like naw dawg not right now ... Hopefully they wont let me down in August. read more

I went to baskin robins today and the service was excellent . The young lady that attended me was Yaslin, she was the best, too bad she's quitting bc they don't pay her good , she deserves a better pay for the hard work and dedication she puts in scooping ice cream and always putting a smile on her clients but overall she's amazing read more

Went to the San Bruno location and they are open late. Line was long but the service was fast. Got my fave pistachio almond and I am set. read more

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It's pretty hard for me to not like ice cream. How could I give one of my first all time loves a bad review. Sure, it's not Mr. and Mrs. Miscellaneous or Humphrey Slocombes. But now and then you need that old standards, just like you need to get a cup of coffee at a local donut shop that is sitting in a pot ready to pour, not waiting to be ground the minute you order it. Baskin Robbins is that type of place. Reliable, good old flavors. More than 31 (for those of you much much younger than me, that was how many flavors they had). It was here I fell in love with Rocky Road in a sugar cone. Ah, if only I could still finish a clown cone for my birthday... read more

As most reviews comment about their bad customer service well happened to me as well, there were 3 youngsters working Sunday around 3:30 all looked annoyed and didn't even greet or say have a good day nothing! I said thank you and the girl just turned around read more

Today, We visited there and two young ladies worked there (no customer- only us). They do not care about customer. I think they don't want to work. They did not want to get order. I was so sorry for them to disturb them while they were talking .. Never go there.. Service was horrible.. read more

This review is for the workers and environment. There's no line so it's confusing who's next or who's waiting, even the staff get confused. I feel like that system should be changed to stop confusion. There was a bleached blonde young employee who didn't know who was next. When she asked who was next (me), I went up and told her my order. Then she just looked at me and said "hold on" with attitude and went over to a guy that just walked in and was like "how can I help you." The other customer and I were so appalled, and when the other customer told her I was there first, she went to me,unapologetic, and was so confused with my order. She thought I was getting a smoothie when I just said I wanted a small cotton candy and oreo ice cream. I was still nice with her bc I know she prob didn't have a good day. I know I shouldn't expect much from a chain establishment, and I know the employee was probably just tired. But also, it kinda caught me off guard when she blatantly ignored me. read more

Good friendly staff that are attentive to your needs. The ladies are friendly and cutie leaving you with a smile

We were here a few days ago since my daughter wanted a scoop of ice cream and it was a nice day out. Their back door was open and as I was going through the line I see through the screen that a male employee was drinking leftover milkshake from a blender jug. A bit later I walked up more and noticed that same employee was touching his mask and serving scoops without gloves. We decided to buy ice cream elsewhere and don't plan on coming back. I hope they can get more serious about training their employees about kitchen hygiene especially during these crazy times. read more

Been going here for years! Never had issues. Always young kids working there and always got my items with no problem. Courteous and friendly. Will continue to come here. read more

Hours said they open until 10pm, but they locked up and closed at 9:25pm.. we literally see you quickly locking up and closing the lights as we pull up to the store. Terrible. read more

I just left Baskin-Robbins in San Bruno. I waited outside and entered when the store emptied. My wife and I were both wearing mask and was treated by a young girl. We asked for pre packed ice cream and decided on tree flavors. the girl got them out because we are not allowed. I then saw the ice cream was 2 for $10.99 so I asked for another. the girl got flustered and dropped one of the pre packed on the floor and then reached in and grabbed the fourth quart. She went to the counter and rang it up. I said we would like something else. the girl rolled her eyes and said what do you want. I looked and saw strawberry /banana smoothy and asked for that. She stared at me looking confused and said strawberry banana smoothy ?. I pointed to the sign behind her. She looked back and said I must have a brain freeze. the girl pulled out a Gallen jug of strawberry juice and poured some in a blender. Not much came out so she looked at me and said sorry all out of strawberry. Without looking for more or in the back for more that was it, "we are all out" Before I could look for something else she asked my wife were did you get that mask. My wife started to tell her when the girl went off about disrespecting front line workers. We tried to understand what this girl was going on about until it got so ridicules that I just gave up and asked what I owed for the four quarts. I paid and left. My wife's mack was made by a store in town and is decorated with crystals on it. We don't know why all the attitude when we asked to add more to our order or the confusion from this girl regarding strawberry banana smoothy. I can only imagine she was high on something and didn't want to work. There are plenty of ice cream stores out there maybe it time to venture out. read more

Hours are wrong on Apple Maps & the door of store doesn't even have hours posted. The kids cleaning the store locked the door and looked at me as I attempted to open the door without indicating store was closed. The hours posted on the glass door does not have closing hour posted. The youngsters inside just went back to dancing & cleaning as loud music blared from inside. As I walked away, 2 more people walked up and did the same I just did with same results. Please store, update your hours on maps & post hours on door. I drove like 10 miles for my craving. Train your staff to be courteous and at least wave us off. read more

It was love at first taste It is sweet It is light It is the drink that'll get me through the night It is my breeze to a hot stuffy day You and your 300+ calories are killing me wont you say Cappuccino Blast, you must hate me for things you're doing to me but I am addicted and love you even if its not reciprocated. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

I love this Baskin Robbins. They have friendly staff, usually have whatever cake I need last minute, and give generous amount of ice cream compared to a few other BR I've been to. Forgot how good this place is, I had to swing by with SIP slowly lifting! read more

Don't assume they know what you want when you order a special cake! I wanted a special unicorn cake (as someone previously posted) but since the workers get rotated out, they are not all trained to decorate!!! I asked if they did unicorn cakes & they said yes so I ordered one. I strongly advise YOU TAKE A PICTURE IN of what you would like since I assumed they knew what they were doing and was disappointed when I saw the result. I get that they tried (& would have considered buying it if they had apologized or tried to make it look better), but they gave attitude when we tried to explain that's not what we expected- that's a BIG NO-NO!!! read more

Baskin Robbins - I asked for unicorn cake thinking it would look like this! - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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One of the few Baskin Robbins locations left in the area. So that's where most of the stars comes in. It's ice cream, what more is there to be said. There's tables, even a small sized one for kidlet patrons. My kids flocked to it, only to find 2 adults hogging the whole thing, despite a table for two, perfect for their adult sized selves. They got rid of the water fountain which is always a good thing to wash your ice cream and cone down it, at least to me anyhow. Prices are rather ridiculous considering you can go to the market and get yourself a pint of Ben and Jerry's/ Haagan Daz for a few pennies more, but it's all about the experience right. Sitting down with your family, everyone with their favorite flavor in hand, talking, smiling, and just all around being happy. read more

Scoop deals are awesome! Two scoops for $2? Such a steal. It normally costs about $5 for a double. This location is easily accessible to the freeway. There's a general parking lot with other restaurants and grocery stores. It's a small place with only 3 tables to sit on, so when it gets crowded then it's hard to find a seat. I ordered a double of pineapple coconut and pralines and cream. Sooo good! The pralines and cream had a little too much caramel, but it still fulfilled my sweet tooth. The pineapple coconut is my absolute favorite flavor! And I think this flavor isn't too sweet and seems to have less sugar than most of the other flavors. My friend ordered the pralines and cream and the jamocha. We both finished our ice cream, so it was definitely satisfying. I would highly recommend getting these flavors during the scoop deals week or any other week for that matter. read more

I order a cake yesterday as I was inquiring on prices the sales lady told me I could order a small for $12.99 or a large for $29.99 plus tax and it would be ready today after 12:00P.M. Upon arriving to the store once in I gave my name The young lady brought my small cake out, and said it was $16.99 plus taxes I tried to explain to her the lady I spoke to yesterday had quoted me $12.99 in a very harsh tone what was her name As I said her name she said oh it's still $16.99 I then said you should honor the price that she had quoted me that's what determined me to buy the cake she then said that's an old price which at that point made me to believe they are raising their prices and the staff is not keeping up on the day-to-day increase in prices, I then said your not even giving me the benefit of the doubt as a senior over 70 years old every dollar counts I then said I will yelp this incident, this young woman said in a nasty tone who cares, I said people do look at reviews, again she said who cares I bet the owner of this franchise cares. I think the customer service in this store is bad I was here a week ago and I did notice that the prices have gone up, nobody should be treated this way especially in the times that we are now in. read more

Baskin Robbins - Small cake - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

We went in to get an ice cream today at Baskin Robbins and the young girl that works there was totally disrespectful to us. We are both senior citizens and don't expect to be treated by some little girl like that. They should be ashamed hiring somebody like that not sure of her name she has long dark hair. She was there on Wednesday February 24, 2021. read more

I had the chocolate fudge hard served ice cream. It looked delicious until my first bite into the semi frozen masterpiece. I thought I was getting chunks of fudge. What I got instead was chunks of ice. I didn't order chocolate fudge ice cream with ice chunks. I thought to myself was this a new flavor people are raving about and I was not in the loop? Home of 31 flavors, was this flavor 32? Poor quality control in this particular batch of chocolate fudge ice cream. read more

Baskin Robbins - Store front - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

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Always a favorite for us and kids. Great variety , fair prices, well trained staff We come often and always the same great qyakity read more

Located in bayhill shopping center. Don't know why the yelp mobile says this place only on a monday but it was open when i came on a thursday and friday couple months. Had the kid size scoop of very berry strawberry for 2.39 (tax not included). The flavor of the ice cream was not bad. It had enough sweetness and had real strawberry read more

Baskin Robbins - Very berry strawberry - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

CUSTOMER SERVICE is horrible!!! I ordered a football cake for my friends bday for super bowl and the cake I picked up looked NOTHING, I mean NOTHING like what I had ordered online. I fully regret not taking a pic of it. It literally looked like a 4th grader decorated the cake. The football was a light tan and some of the lines were missing. The birthday greeting was on the plate it was served on. How could anyone ever think this was acceptable?! When I told the staff, Annalysse, this was not what I had ordered online she said the colors are much darker online. Ok that's false advertising. She didn't even apologize, she had a mean look on her face and threw so much attitude! When she called the manager on the phone I told her multiple times that I wanted to speak to her and finally she passed me the phone. The manager at least compensated me with a different ready made cake. I actually went out of my way to say thank you after but she didn't even acknowledge it. Staff need to take some classes on customer service because their attitude is a direct reflection on how they run their business here! read more

Baskin Robbins has been around a long time and their ice cream has always been great. I've tried several of the flavors and have never been disappointed. read more

Wasn't super impressed with the waffle cones here. They were old and soggy. Nothing really distinguished the ice cream from what I could get at Costco or any supermarket for a fraction of the price. Maybe I'm just getting old and picky? read more

I love this location. I come here all the time. They offered samples and even took the time to make a fresh waffle cone for me. Young lady that had hair in a messy bun was very helpful. Out of all the samples i tried, the best is gold medal ribbon and pralines&cream. They ran out of the tubs that are in the freezer but the lady was nice enough to make one. You guys will always gain my business. The cakes looked delish. Almost bought one just because. I love that they have custom ones ex: golden state warriors read more

We faced someone that had been constantly rude. She treated us like we never had ice cream. We ignored her attitude. Later, I needed water urgently, my friend was replied very improperly. When we warned her about it, she was even rapidly at the next level. Even one her colleagues said she could give us water if we asked her instead. She said she had been working here for a long time, no complaints. She can't even smile. read more

Baskin Robbins - The crew has serious attitude problems - Ice Cream & Frozen Yogurt Near Me - San Bruno, California

Typical B&R in the Bayhill Shopping center. I used to live within walking distance of this place. This was before Youtube took over the offices of the Gap down the street. Even though this area is socked in with fog a lot of the time, this B&R keeps pretty busy. It is narrow and long, with only a couple of tables to sit down on. The Top 40 radio is blaring to keep the scoopers upbeat, especially at night after the kiddies should be in bed. PS - they have a sticker in here that says it is all Kosher, if you need that! read more

I have to say that this ice cream place gets 5 stars for FAST efficient customer service. I was at the scoop night after work this week and would have to argue that they were super efficient and fast in getting my ice cream scoops. For the 31 cents scoop (max 3 scoop) scoop night, they gave me hefty portions (beyond what they called as "kids" scoops) and the line was fast. When I first saw the line, there were probably about 20 people ahead of me. The line was probably shorter than some of the other Baskin Robbins as they San Bruno location appeals to more office park/office workers due to its location. However, even with the 20 ish people in front of me, I looked at my cell phone clock and it took then less than 10 minutes to serve me. When I got to the counter, they were very friendly, helpful, and fast about it. I will def. come back for next year's scoop night! Oh and of course it's a great cause for the firefighters too=) and I didn't eat dinner that night because I was so stuffed by yummy ice cream. Normally, this place would take credit card, but on scoop night they do not. read more

The only reason I come here is because it's local and so close to home. My most recent visit was by far the worse. I walked in and the radio was blasting with ghetto music and all the tables were sticky and dirty! I politely asked one of the clerks if they could clean just 1 table. She gave me this rude look and responded "I'll wipe them ALL for YOU" as if it was such a big imposition! I got a double scoop of rudeness from another clerk who asked me what I was having. When I told him I wanted a cone he annoyingly asked regular or sugar. He didn't even say 'thank you" after I paid. Had I known I was going to be treated this way I would have driven to the BR in Millbrae. I didn't even enjoy my scoop of Jamoca Almond Fudge after the treatment I got. The service literally left a bad taste in my mouth. I thought about complaining to a manager but I figured, what are they going to do with these rude high school kids? They need to hire some new, friendly people is all I can say....PUH-LEASE! *****UPDATE***** They have remodeled the place and it looks nicer. Tables could still use "regular" cleaning but service got a little better. Maybe they got rid of the high school working students who served me before. There's still a lot of room for improvement and hopefully things will get better by this summer ('08). read more

I swear this place is always busy-warm nights, cold nights...I don't think their freezers are as cold as other Baskin Robbins' though because my Jamoca ice cream is always a little too creamy/soft. read more

To make a long story short, we arrived at 9:40, were rushed to place our orders. They turned off the light on the menu board at 9:43 and when my husband sat to eat his ice cream the staff started putting up the other chairs on his table. A worker by the name of Nancy proceeded to lock the front door at 9:48 and tell the other workers that she didn't need any more people coming in. As we were pretty much forced to leave we stood outside and watched as several people went to the door to try to get in and the girls inside paid no attention as they were Pointing to the time! Poor customer service read more

Strawberry cheeeeesecake ice cream *drools*! Any place that thought of making that into an ice cream is on my good side! This location used to have the $1 scoop on tuesday nights, but no more. =( Last time I checked the closest location that does that would be Millbrae and it's $1.25 a scoop now. Other than that, this is your typical baskin robbins store. read more

Bring my kids here at least twice a month if not more always friendly kids working, always helpful small store so it can get cramp w. 10 people inside but so what ice cream / toppings are always fresh and we never have to wait too long, even if there is a line. at least monthly you should take off work early, pick your kids up from school, come here and get some ice cream then walk down to the park and play. Because you know you don't play nearly often enough. read more

I've had bad experiences with employees from this location before but today I drive for postmates and for an order from Baskin Robbins, and upon driving 15 minutes out to the store I was welcomed with "we are closed, sorry, the person in front of you in line is our last customer." Makes no sense since they're the ones who posted their hours on postmates and it was 8:55PM, they close at 9PM. Now if they take more than 5 minutes to scoop some ice cream, it says more about their competence than anything. Disappointed and upset at how the employees handled the situation, as they looked annoyed and gave me attitude when I proceeded to say it was a postmates order and not my own. Owner should definitely sharpen the criteria for choosing employees. read more

Poor service. Chick here needs to learn customer service and to pay attention to who's next in line. I've only been standing here 5 mins and each person walking in after me your asking if they are ready to order. Maybe re-learn your sizes for ice cream scoops and get trained at the location in millbrae because customer service at this location sucks. My friends were right !!!! Ughhhh read more

We all scream for ice cream! I love 31 Flavors. Pralines & Cream is the my favorite. It is always caramel-y and delicious. This location's ice cream is always consistent. The set-up is kind of weird, so if it is a busy day, the line set-up doesn't really work that well, but other than that, this is my go-to if I want a nice scoop of deliciousnes. read more

Overall , the gelato tasted fine. Nothing special. It would taste better if they added chocolate chips on the gelato. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Bruno, California