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Häagen-Dazs

3.5 (47 reviews)
Open • 11:00 am - 9:00 pm
Updated over 3 months ago

Häagen-Dazs Photos

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Receipt

Ordered waffle cone with 2 scoops and paid by apple play through my phone The cashier said it was 9...ish dollars Got charged 13.08 so I went back to the store to ask. The cashier said she has to ask the manager because they don't know why $4 tips was added...weird so she asked the guy who was working with her and he then walked into the back for a short seconds and then give me $4 back in cash The ice cream was...ok

Amy C.

Got an ice cream milk shake which definitely was very tasty but also overpriced. The milkshake itself was $10 and then to add a few mini m&ms on was an extra $1.50 which I thought was a complete rip off. The ice cream itself was high quality and the milkshake was delicious. Located in the food court in Hillsdale Mall.

Mini cup: White Chocolate Raspberry Truffle
Rose T.

Located in the main dining area on the 2nd floor of the Hillsdale Mall, this kiosk was packed since it was sweltering outside. I've bought Häagen-Dazs ice cream at the grocery store before, but I wanted to see how this location would compare. I ordered a Mini cup ($5.99) of White Chocolate Raspberry Truffle ice cream. +Creamy and milky with tartness from the raspberry swirl and bitterness from the dark chocolate chips. -Melted quickly -Overpriced for the quality and size: A waffle cone was an additional $1.50, which makes this more expensive than artisanal ice cream shops in SF. *Verdict: If you're going to try something, go with a flavor/item that isn't sold in stores. I'll stick to the pints of Häagen-Dazs at the grocery store.

Rose L.

Was around $7 for an ice cream cone (costed $1+ extra for the cone-- the cup is cheaper. Long line though and service was fast. The ice cream itself was delicious but not worth the portion size and steep price point. Ample seating or walking available.

Cookies & Cream Sundae
Junsheng X.

It's what you would expect from Haagen-Dazs. Ice cream won't be that different from store bought ones, so it's still good. Definitely order their special desserts instead of just getting slightly overpriced ice cream. Good service!

the inside of a restaurant
Ter L.

Came here for some much needed dessert with my little munchkins!! We placed an order for a mini scoop of vanilla ice cream and a mini scoop of strawberry ice cream. I'm not sure why it was so hard for the employee to understand that but it took a for us to repeat the order a number of times, which also included a whole lot of pointing and hand signals. Lmao. Our party moves over to the registers and the little ones last minute decide they wanted toppings. We apologize for the last minute request of gummy bears and rainbow sprinkles only to be given a stare of annoyance. FUN!! 2 stars. The employees could be a little bit more patient and understanding when it comes to the indecisiveness of kids. Ice cream was good but it wasn't anything memorable. The cost didn't break the bank but I wouldn't consider this cheap so expecting decent customer service shouldn't be too much to ask. Meh- save yourself some dough and get yourself a tub at the grocery store.

Mini Cookie Dough and Dark Chocolate cookies and cream (I think)
Robert G.

Came after watching a movie at Cinépolis. There was a small group in front of us and just one person working. She was able to efficiently help them and then it was our turn. As we walked up, a huge amount of people came behind us but the worker was calm enough still to let me try a couple flavors before deciding. As we went to pay, another worker from the back came out and I saw as they continued to help all the other customers. Cookie dough ice cream was really good and I'd come back. Maybe just in a cup cus I didn't realize a cone is an additional almost

Otra n cookie Shake
Gladys S.

Thank you Imelda for making our experience very nice! These ladies here are always friendly! Orden: 1 Banana split with strawberry ice cream 10/10 1 Oreo n cookies shake 10/10 The ice cream is so creamy and cold! The shake was made correctly This place is clean and ambiance is chill. The ladies know how to effectively work when it's busy. They stay calm, kind, and helpful ! Great place to grab an ice cream!

Raspberry sorbet with sprinkles
Brittany C.

Stopped to get the princess some ice cream. Two sides with plenty of options. There's ice cream and sorbet options. We got some raspberry sorbet with sprinkles and the Java chip. Servings are big. One scoop was more like two scoops but I'm not complaining. Workers were very fast and patient waiting on our daughter to make up her mind.

Strawberry Banana Smoothie
Parker R.

Came here to pass time before heading out for the day. Stopped by when they were just opening to get a smoothie. We got a Strawberry Banana Smoothie. The employees were nice and kind even though we can right when they were finishing setting up. The smoothie was good and we truly enjoyed it.

Ice creams available at Häagen-Dazs in the Hillsdale Shopping Center in San Mateo.
Jason F.

Located in the second floor food court in the newly remodeled Hillsdale Shopping Center in suburban San Mateo, California, Häagen-Dazs represents both the old school and new school waves when one thinks of how sweet treats are served in a traditional indoor mall setting. I've been to a few Häagen-Dazs locations before, and this by far was the busiest I've been to. I suppose the combination of the heat outside as well as the amount of people inside, being combined with the fact that they were the only vendor in the Hillsdale Food Court serving ice cream contributed to their popularity. As the line eventually moved, I was able to walk around their counter area where they have their ice creams to see what flavors they were offering today as with a multitude of big screen menus showing everything they offered in terms of treats and drinks, but their flavors was nowhere to be seen. Although they had your traditional flavors such as Strawberry, Vanilla, Chocolate Chip and Mint Chip on one side of their "L" shaped counter, the other side had more of their unique flavor combinations including Caramel Cone and Rum Raisin. It was this side is where we decided to focus on the ice cream that we wanted to order. Although they had plenty of menu items that intrigued us from Ice Cream Sandwiches to Dazzler Sundaes to Milkshakes and Frappes, we were there just to sample a small scoop of ice cream, especially after we saw their prices. Just for a mini scoop of ice cream they charge $4.99. So with this in mind, we ordered a mini scoop of their Brownies a la Mode and a mini scoop of their Sea Salt Caramel Truffle. After all was ordered and scooped our total bill was $10.93 with tax wasn't necessarily the most affordable bill we've seen. With our scoops in had we somehow managed to get lucky and snag a table in their stylish food court and we sat back and really enjoyed our small cups of ice cream which were rich and creamy and filled with an abundance of flavors and little bits of brownie bites that prove that Häagen-Dazs provides well composed ice cream that is as good as it gets. The fact that it was almost 11 dollars for two miniature cups of ice cream is what I will never get over. This and the fact that they have clearly raised prices almost a dollar across the board during the past year is disappointing, especially when you consider that at both discount retailers and grocery stores they on occasion sell their trademark pints for the exact same price. A return visit to Häagen-Dazs in any mall would require some serious thought as I have to admit there are more exciting and unique things to get your sweet tooth satiated. There's both a ShareTea and an Uncle Tetsu located in this same Shopping Center Food Court, and a Jamba Juice in their outdoor plaza, but those options are certainly a more acquired taste and not everyone would enjoy those options. And who doesn't love ice cream? So what Häagen-Dazs does provide is a fast option for those looking for a quick snack with a little whipped cream and/ or a few sprinkles on top, which Häagen-Dazs thankfully has plenty of, thanks to a solid counter display and menu options ranging from full dessert meals to drinks, it's all here. Sometimes I do wish they had a little more competition from a local purveyor of ice cream delights say a Dreyer's or an It's It opening a location here, then it might spark a little rivalry between them and Häagen-Dazs, so at least Häagen-Dazs can pick up their game. Because you know I would come back for a sweet creamy blended drink when it is calling my name, but the mini scoops of ice cream, I can enjoy that in the privacy of my own home!

Menu
Vidya K.

This one star is purely for Hagen-Dazs as a brand and for the store. There were 3 ladies serving the customers and they were awesome. Working non stop to serve the long line of people. So what was the problem. Level 1 of the mall advertised the peppermint bark flavor now in season at the store. So we walked all the way to the food court at the other end and stood in the long line. There were atleast 10-15 people ahead of us. More posters advertising the peppermint bark flavor were pasted all over the store. Maybe 4-5 of them. When we reached the counter the lady tells us the flavor is out of stock. Why advertise. Why not tell people that's it not available. Looks like bait and switch. So I settled for sea salt caramel truffle. In a chocolate dipped cone. Two waffle cones( one was a regular one) with a single scoop of ice cream cost us $16. Flavors we chose because we waited for 15 mins. Was it good? Not really. I couldn't taste the sea salt. Totally disappointed. Overpriced and over hyped. Would I go again? No. I will go to the nearest grocery store and pick a pint. I won't have to stand 15 mins in line before I find out something is not available.

a hand holding a cup of ice cream
Amy C.

I remember stopping by her for a sweet treat with my now former boyfriend when we were shopping one weekend. I got the Dulce De Leche sundae looking dessert while he got something chocolate-y. I don't remember his too much, but I definitely remember mine was yummy and sweet. I really did love it! I've only ever tried Haagen-Dazs from the cartons that you can get from grocery stores so this was truly a treat in trying their creations at a storefront.

Dark chocolate milkshake

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7 years ago

Haagen Dazs is good ice cream wherever you get it. The young man helping me was nice and attentive.

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5 years ago

Absolutely terrible that you only have 2 people working when the mall is packed and there is a line into the food court.

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Häagen-Dazs Reviews in Other Languages

Ask the Community - Häagen-Dazs

Do they sell their non-dairy salted fudge truffle chocolate ice cream here?? I'm having a tough time finding it in grocery stores and would love it if they started selling it in shops again!

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Yumi Yogurt - Outside

Yumi Yogurt

3.8(860 reviews)
0.6 mi
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If you're looking for a classic frozen yogurt spot, Yumi Yogurt has got you covered. This…read morefamily-owned business has been serving the Bay Area since 1985, with locations in San Mateo, Redwood City, and Santa Clara. They offer two distinct styles of soft serve: Flavor Burst, which is vanilla custard swirled with a flavored syrup for a striped effect, and Frozen Yogurt, which features whole-flavored soft serve. All options are available in either a cup or a cone. - Chocolate Burst -- vanilla frozen yogurt swirled with chocolate syrup along the edges, creating a classic striped effect; portion size was generous (easily double the size of the cup), ideal for those who enjoy a vanilla-forward base with just a hint of extra flavor On a later Friday evening, the shop was still buzzing with customers. The line moved quickly, with just a few groups ahead of us. Pricing falls in line with standard Bay Area dessert spots: $7 for a small, $8 for a medium, and $9.50 for a large as of 2025. Service was fast and friendly. While there's no indoor seating, there's a spacious patio area with plenty of tables and chairs outside. I'll definitely be coming back soon to try more of their flavors -- the Chunky Fudge Brownie and Caramel Fudge Vanilla both caught my eye.

This review is ONLY for the young kid, working alone today. When I walked in, he was helping a…read morefamily, and it was just me. Another couple walks in, and his ass literally turns to them as if he's going to ask what they needed. Told I'm next. The burst flavors I wantee were out. Hmmm! I know. PUT UP A FUCKING SIGN!!!!!! So I order another flavor. He's filling up the cup, meanwhile I'm yelling "THAT'S ENOUGH!" Still continued filling it. I asked him to throw out 1/2 of it. Attitude #1. Then I ask for almonds, and when he SIGHED as though my request is causing an inconvenience, I lost it. Yes, I cursed at him and walked out becausethe overt disrespect was palpabe. You folks that work with the public, umfortunately cannot have bad days. It is not your customers' fault if you are in your feels. This kid needs to be TRAINED on proper customer service. Will never come back. Instead I'm going to Corner Yogurt in RWC where Eduardo IS ALWAYS GRACIOUS! Do better!

Photos
Yumi Yogurt - Mango Peach & Chocolate Chocolate Chip

Mango Peach & Chocolate Chocolate Chip

Yumi Yogurt
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Vanilla custard with brownie bites

Salt & Straw - Parker House Rolls with Salted Buttercream

Salt & Straw

4.3(597 reviews)
3.7 mi
•$$

This is one of our go-to spots, not only in the area, but nation wide…read more They have their classic staple flavors but I like how they always have seasonal flavors. If you're unsure of which flavor to get, there is no limit to how many flavors you can try. My personal favorite is the Strawberry Coconut Water Sherbet. Light and creamy, lots of strawberry and coconut flavor, and It's dairy free. The customer service is always great and friendly. Their attention to detail for allergies is top tier. In store they also use a new scoop, wash their hands and even get a fresh scoop from a new pint to avoid cross contamination. It does get busy at times, but it's worth the wait. Trying new flavors is an experience in itself. If you don't feel like waiting in line, you can always go in and just get a pint from the available flavors in the freezer by the door. Nonetheless, it's always a good time at Salt & Straw.

I'll be honest: I'm usually not a fan of the "salty and sweet" combo, but Salt & Straw is the…read moreexception. It's definitely an acquired taste, but after my first visit, I'm a believer. The texture is incredibly creamy, which balances out the bold, unique flavors perfectly. I tried the Pot of Gold and the Freckled Mint. Both were delicious and well-crafted. I've visited both the Burlingame and Hayes Valley locations--be prepared that there isn't really seating at either, but the Burlingame spot has a very hip, high-energy atmosphere. The Highlights: * Staff: Incredibly patient and friendly (crucial when you're trying to decide between wild flavors!). * Dietary Friendly: Great vegan options that don't sacrifice creaminess. * Value: Very decent pricing for the quality and creativity you get. If you want ice cream that's "different" and daring, this is your place.

Photos
Salt & Straw - Peppermint Cocoa & Pineapple Upside Down Cake

Peppermint Cocoa & Pineapple Upside Down Cake

Salt & Straw - Taste of Coffee & Love Nuts

Taste of Coffee & Love Nuts

Salt & Straw - Cereal-sly Delicious: Pots of Gold & Rainbows, Cornflake Cookies with Marionberry Jam, OffLimits Zombie with Coconut & Pandan

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Cereal-sly Delicious: Pots of Gold & Rainbows, Cornflake Cookies with Marionberry Jam, OffLimits Zombie with Coconut & Pandan

Häagen-Dazs - icecream - Updated May 2026

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