I must admit, I'm not really big on ice cream in general. BUT I loved the peppermint flavor ice cream here! Whenever I do indulge in a "big brand" ice cream, it's often Haagan Dazs. I wouldn't say it's healthy by any means, but it does seem to contain less crappy ingredients than other commercial brands. I do believe it contains soy lecithin though unfortunately. Peppermint is one of their seasonal flavors, which they said should run through most of January. The peppermint flavor is prominent (which I love) and contains bits of peppermint candy. If you love peppermint, it's is a must! This location is located inside the food court at Hillsdale Mall. No seating inside, but there's plenty of shared food court seating. No photos of the actual ice cream because I was with people that find food picture taking annoying,, which actually worked out for me because I didn't want to deal with melting ice cream anyway, lol read more

Häagen-Dazs - Outside - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I stopped by for ice cream when roaming around in Hillsdale mall. I am a big fan of Haagen Dazs ice cream. Usually I get it from grocery store. This is the first time I am seeing a dedicated shop. I went for 2 3 scoops. Generally I loved all flavors I took. Pistacho and butter pecan were my top favorites. Other flavors were brownies a la mode strawberry, rum raisin and salted Brown butter cookie. read more

Häagen-Dazs - 3 scoop - strawberry, rum raisin, salted Brown butter cookie - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I got a smoothie and a sundae. The ice cream flavors that I got were really good. The cookie dough had plenty of cookie dough! Everything about the sundae was great. The smoothie was good but a little more sour than I expected. read more

Got a Belgian chocolate milk shake. It's very nice and thirst quenching after shopping. It's very sweet though. Could only finish half read more

Ordered waffle cone with 2 scoops and paid by apple play through my phone The cashier said it was 9...ish dollars Got charged 13.08 so I went back to the store to ask. The cashier said she has to ask the manager because they don't know why $4 tips was added...weird so she asked the guy who was working with her and he then walked into the back for a short seconds and then give me $4 back in cash The ice cream was...ok read more

Häagen-Dazs - Receipt - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Was around $7 for an ice cream cone (costed $1+ extra for the cone-- the cup is cheaper. Long line though and service was fast. The ice cream itself was delicious but not worth the portion size and steep price point. Ample seating or walking available. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Located in the main dining area on the 2nd floor of the Hillsdale Mall, this kiosk was packed since it was sweltering outside. I've bought Häagen-Dazs ice cream at the grocery store before, but I wanted to see how this location would compare. I ordered a Mini cup ($5.99) of White Chocolate Raspberry Truffle ice cream. +Creamy and milky with tartness from the raspberry swirl and bitterness from the dark chocolate chips. -Melted quickly -Overpriced for the quality and size: A waffle cone was an additional $1.50, which makes this more expensive than artisanal ice cream shops in SF. *Verdict: If you're going to try something, go with a flavor/item that isn't sold in stores. I'll stick to the pints of Häagen-Dazs at the grocery store. read more

Häagen-Dazs - Mini cup: White Chocolate Raspberry Truffle - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Got an ice cream milk shake which definitely was very tasty but also overpriced. The milkshake itself was $10 and then to add a few mini m&ms on was an extra $1.50 which I thought was a complete rip off. The ice cream itself was high quality and the milkshake was delicious. Located in the food court in Hillsdale Mall. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

It's what you would expect from Haagen-Dazs. Ice cream won't be that different from store bought ones, so it's still good. Definitely order their special desserts instead of just getting slightly overpriced ice cream. Good service! read more

Häagen-Dazs - Cookies & Cream Sundae - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

So annoying how they ration the napkins they give you, they also don't give it to you automatically, you have to ask! My brother bought his ice cream before me but forgot to ask for napkins so he asked me to get him some so when I paid for mine I asked the lady for napkins for both of us. When the lady handed me the napkins she only handed me about two tiny THIN ones so I asked for more, for my brother and the lady was like, "we only give out 4 per person". What kind of rule is that? Paying almost $10 for a single scoop, you would think they would give you more! Will never come back here, do better haagen dazs if not lower your prices if you're gonna cheap out on your customers. That's just ridiculous and embarrassing! read more

Came here for some much needed dessert with my little munchkins!! We placed an order for a mini scoop of vanilla ice cream and a mini scoop of strawberry ice cream. I'm not sure why it was so hard for the employee to understand that but it took a for us to repeat the order a number of times, which also included a whole lot of pointing and hand signals. Lmao. Our party moves over to the registers and the little ones last minute decide they wanted toppings. We apologize for the last minute request of gummy bears and rainbow sprinkles only to be given a stare of annoyance. FUN!! 2 stars. The employees could be a little bit more patient and understanding when it comes to the indecisiveness of kids. Ice cream was good but it wasn't anything memorable. The cost didn't break the bank but I wouldn't consider this cheap so expecting decent customer service shouldn't be too much to ask. Meh- save yourself some dough and get yourself a tub at the grocery store. read more

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I expected the Häagen-Dazs here to be better than the supermarket's. Turns out I am very off. Although the waffle bowl tastes decent, the chocolate coating and sprinkles didn't meet my expectations due to the lack of quality ingredients. I also found the whipped cream to be too artificial and excessively greasy. After asking for a sample, I felt guilty not to order anything. Therefore, I opt for their store-only Salted Caramel Truffle flavor, as well as the pineapple coconut ice cream. Too melty to be enjoyed. So not worth the $11+ bucks wasted. read more

Came after watching a movie at Cinépolis. There was a small group in front of us and just one person working. She was able to efficiently help them and then it was our turn. As we walked up, a huge amount of people came behind us but the worker was calm enough still to let me try a couple flavors before deciding. As we went to pay, another worker from the back came out and I saw as they continued to help all the other customers. Cookie dough ice cream was really good and I'd come back. Maybe just in a cup cus I didn't realize a cone is an additional almost read more

Häagen-Dazs - Mini Cookie Dough and Dark Chocolate cookies and cream (I think) - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Thank you Imelda for making our experience very nice! These ladies here are always friendly! Orden: 1 Banana split with strawberry ice cream 10/10 1 Oreo n cookies shake 10/10 The ice cream is so creamy and cold! The shake was made correctly This place is clean and ambiance is chill. The ladies know how to effectively work when it's busy. They stay calm, kind, and helpful ! Great place to grab an ice cream! read more

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We wanted ice cream and this was awesome! It's convenient since it's in the mall food court. I love the seasonal flavors especially the peppermint bark that they have right now. My husband and I both got the mini size which isn't shown on the display, but is a bit smaller than the "small" and costs a bit less too. It was the perfect amount. They are generous to provide samples and service is quick. Definitely will be back:) read more

Stopped to get the princess some ice cream. Two sides with plenty of options. There's ice cream and sorbet options. We got some raspberry sorbet with sprinkles and the Java chip. Servings are big. One scoop was more like two scoops but I'm not complaining. Workers were very fast and patient waiting on our daughter to make up her mind. read more

Häagen-Dazs - Raspberry sorbet with sprinkles - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Came here to pass time before heading out for the day. Stopped by when they were just opening to get a smoothie. We got a Strawberry Banana Smoothie. The employees were nice and kind even though we can right when they were finishing setting up. The smoothie was good and we truly enjoyed it. read more

Häagen-Dazs - Strawberry Banana Smoothie - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Located in the second floor food court in the newly remodeled Hillsdale Shopping Center in suburban San Mateo, California, Häagen-Dazs represents both the old school and new school waves when one thinks of how sweet treats are served in a traditional indoor mall setting. I've been to a few Häagen-Dazs locations before, and this by far was the busiest I've been to. I suppose the combination of the heat outside as well as the amount of people inside, being combined with the fact that they were the only vendor in the Hillsdale Food Court serving ice cream contributed to their popularity. As the line eventually moved, I was able to walk around their counter area where they have their ice creams to see what flavors they were offering today as with a multitude of big screen menus showing everything they offered in terms of treats and drinks, but their flavors was nowhere to be seen. Although they had your traditional flavors such as Strawberry, Vanilla, Chocolate Chip and Mint Chip on one side of their "L" shaped counter, the other side had more of their unique flavor combinations including Caramel Cone and Rum Raisin. It was this side is where we decided to focus on the ice cream that we wanted to order. Although they had plenty of menu items that intrigued us from Ice Cream Sandwiches to Dazzler Sundaes to Milkshakes and Frappes, we were there just to sample a small scoop of ice cream, especially after we saw their prices. Just for a mini scoop of ice cream they charge $4.99. So with this in mind, we ordered a mini scoop of their Brownies a la Mode and a mini scoop of their Sea Salt Caramel Truffle. After all was ordered and scooped our total bill was $10.93 with tax wasn't necessarily the most affordable bill we've seen. With our scoops in had we somehow managed to get lucky and snag a table in their stylish food court and we sat back and really enjoyed our small cups of ice cream which were rich and creamy and filled with an abundance of flavors and little bits of brownie bites that prove that Häagen-Dazs provides well composed ice cream that is as good as it gets. The fact that it was almost 11 dollars for two miniature cups of ice cream is what I will never get over. This and the fact that they have clearly raised prices almost a dollar across the board during the past year is disappointing, especially when you consider that at both discount retailers and grocery stores they on occasion sell their trademark pints for the exact same price. A return visit to Häagen-Dazs in any mall would require some serious thought as I have to admit there are more exciting and unique things to get your sweet tooth satiated. There's both a ShareTea and an Uncle Tetsu located in this same Shopping Center Food Court, and a Jamba Juice in their outdoor plaza, but those options are certainly a more acquired taste and not everyone would enjoy those options. And who doesn't love ice cream? So what Häagen-Dazs does provide is a fast option for those looking for a quick snack with a little whipped cream and/ or a few sprinkles on top, which Häagen-Dazs thankfully has plenty of, thanks to a solid counter display and menu options ranging from full dessert meals to drinks, it's all here. Sometimes I do wish they had a little more competition from a local purveyor of ice cream delights say a Dreyer's or an It's It opening a location here, then it might spark a little rivalry between them and Häagen-Dazs, so at least Häagen-Dazs can pick up their game. Because you know I would come back for a sweet creamy blended drink when it is calling my name, but the mini scoops of ice cream, I can enjoy that in the privacy of my own home! read more

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I remember stopping by her for a sweet treat with my now former boyfriend when we were shopping one weekend. I got the Dulce De Leche sundae looking dessert while he got something chocolate-y. I don't remember his too much, but I definitely remember mine was yummy and sweet. I really did love it! I've only ever tried Haagen-Dazs from the cartons that you can get from grocery stores so this was truly a treat in trying their creations at a storefront. read more

Häagen-Dazs - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I like coming here, ever since the new food court in Hillsdale mall opened up! Yummy treats! I downloaded the app for this & it tracks the points you earn by purchasing. Certain number of points get you a reward (free topping,etc.) & the app gives promos too ($2 off a purchase). Service is good, nice staff. Not too long wait! :) read more

Häagen-Dazs - Dark chocolate milkshake - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

This one star is purely for Hagen-Dazs as a brand and for the store. There were 3 ladies serving the customers and they were awesome. Working non stop to serve the long line of people. So what was the problem. Level 1 of the mall advertised the peppermint bark flavor now in season at the store. So we walked all the way to the food court at the other end and stood in the long line. There were atleast 10-15 people ahead of us. More posters advertising the peppermint bark flavor were pasted all over the store. Maybe 4-5 of them. When we reached the counter the lady tells us the flavor is out of stock. Why advertise. Why not tell people that's it not available. Looks like bait and switch. So I settled for sea salt caramel truffle. In a chocolate dipped cone. Two waffle cones( one was a regular one) with a single scoop of ice cream cost us $16. Flavors we chose because we waited for 15 mins. Was it good? Not really. I couldn't taste the sea salt. Totally disappointed. Overpriced and over hyped. Would I go again? No. I will go to the nearest grocery store and pick a pint. I won't have to stand 15 mins in line before I find out something is not available. read more

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I came here after lunch wanting a sweet treat. I ordered a waffle bowl with 3 scoops of ice cream. Pistachio, cookies and cream and peppermint bark. All of the flavors were spot on and really were 5 star worthy! However, the waffle bowl was totally disappointing ! The bowl was very stale and tasted really old. I would not recommend you come here and get anything in any waffle made products. Just get your ice cream in a cup. I would recommend coming here for the ice cream yes! read more

Häagen-Dazs - 3 scoops in a waffle bowl. - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Great ice cream, truly delicious. What else is there to say! I like the banana split. So delish. It comes in a cup so you can see the layers. read more

Review #391 - 2018 While we were walking around and waiting for our Uncle Tetsu's cheesecakes, I decided to treat my brother and the kids to some ice cream. The line wasn't too long so we thought it should move pretty quickly, but it took quite a while before we got our orders. My brother got the cookie ice cream sandwich, while my two nephews got the banana split, my niece got a double scoop on a waffle cone and I got the baby a single scoop of chocolate peanut butter on a waffle cone, which I ended up having to finish since she only took a few bites and ran off. Service was pretty slow, the ice cream was just ok and it was pricey so not much to write about. I think I'll just stick to their grocery store ice cream. read more

Häagen-Dazs - 12/22/2018 - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Very friendly service and yummy ice cream. Their dulce de leche sundae is so good! Lots of ice cream, bananas, caramel and whipped cream. I'll be back next time I'm at Hillsdale food court. read more

Yum! Simple and sweet! I added a dash of whip cream with a cherry! So delish! And that cone was made this morning... perfect for the hot weather. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

My 7 year old could scoop ice cream that looks better than this. The kids working there obviously need some training on how to scoop ice cream. Ridiculous!! read more

Häagen-Dazs - My 7 year old can scoop ice cream that looks better than this!! - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Went to have our annual peppermint bark Sundae for the holidays, but we were disappointed to find out they were all out. Erica was the girl behind the counter, and she suggested substituting the mint chocolate chip instead. What a great idea, we never would've been able to tell the difference because she made it so delicious and included everything else that the usual peppermint bark sundae would've had. Thank you, Erica! read more

I've actually tried to buy ice cream here a few times. But the service is so slow I just leave. On the other hand I could be too demanding. Maybe the 3rd time will be the charm. Urgency they seem to lack it. read more

Curly young haired Guy took my order for a dulce de leche dazzler, when he gave it to me he Forgot to include the bananas, when I asked if it came with bananas he let out a deep sigh and took the cup back. He cut up the banana in half and just pushed it on top of the whipped cream. Manager wasn't around so I couldn't complain to her. Dude doesn't seem like he wants to work here..... either quit or find another job. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Nice place in a wonderful shopping mall. Tried strawberry ice cream. I asked the girl in counter to give me sprinkles and jelly on side but she told she can't and added it to the ice cream. After that I asked for a extra cup which she gave. All I asked first is extra cup and sprinkles and jelly on it as a side. My kid did not eat all ice cream so I had to eat the rest of them. I don't like sprinkles so had to throw most of them in trash. Please listen to your customers. They ask what they want. read more

I would give 5 stars but I came today and there was only one person standing in line. They saw that we were the only ones in line so I waited for my turn to be helped. Then a few minutes later a bunch of people came. There were no set lines and it got hectic. When they got done with the one person in front of me they came back to the crowed and instead of helping me, helped someone else. I did not mind so I waited after them. Then again, they asked "can I help who's next" but went to another group of people. The two workers helped 3 groups and I finally got fed up and said "I'm next and I have been..." only to be cut off with a "what can I get for you?" From a female that I did not catch the name. The group ahead of me asked if there was a line and the other person working shrugged his shoulders and said "I don't know...just stand anywhere" and I did not like that answers. Had I known that I was going to wait 15 minutes to get a scoop of ice cream I would have went to McDonald's, waited in line for 15 min, KNOWING I'd be told that the ice cream machine is broken. Also she assumed I wanted a small scoop which I wanted a regular 3 scoop of ice-cream but she didn't clarify it with me. I asked if I was getting a small or regular and she said small with an attitude so I didn't bother asking to get a regular in fear she might get mad. Worse experience ever. -1 star for skipping me -1 star for being rude -1 star for assuming what I wanted -1 star for saying "I don't know...just stand anywhere" when asked if there was a line read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I love this location! They provide great customer service and are very happy to scoop a lot of ice cream with toppings! Be prepared to enjoy your ice cream there tho because they DO NOT have small bags or tops for certain cups for to go orders. read more

Team who work there are always welcoming, & friendly. They always know how to fix a proper dazzler when I am in need. Always willing to offer tastes testing as well. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

We went here for some much needed dessert after a heavy dinner. My daughter got 2 scoops, dulce de Leche and cookies n cream, and she loved both of them. The only complaint I would have is that it was a bit confusing ordering when there are so many people around. read more

Häagen-Dazs - Storefront - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

4.5/5 taste, 2-3/5 price for the quantity. They charge more than your usual Ice cream shop for ice cream and their smoothies are also up charged. They usually have 2 employees working, so you can expect a 3-5 min wait per order. Though, there's usually no wait in the later afternoons. Also they may be short on caps, so it is something to keep in mind of. read more

late morning and just past 11am...food court nearly empty...the little one wanting a chocolate bunny...chocolate bunny?...how about chocolate ice cream?...up the escalator and headed to haagen-dazs on the immediate right...single girl working the counter...requesting a small for the 2-year-old...told a small cup has 2 scoops...(didn't see a kiddie cup option)...taking the standard chocolate for 1 scoop and the belgium chocolate for the 2nd...given 2 long flimsy spoons...$5.94 total and quickly pulling out the tip jar once i started taking out cash....giving a dollar....requesting napkins, but none...given some brown paper towels from the back kitchen area...the spoons are way too long and flimsy...can hardly scoop the ice cream without bending the spoons out of shape...the belgium ice cream is pretty good, but $6 for a small cup of ice cream seems steep for nothing fancy...little one scooping, digging her face into the cup and drinking the melting ice cream...she still enjoyed the cup of ice cream... read more

Häagen-Dazs - check for small cup..2 scoops - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

They almost killed my child. Ordered a smoothie and requested no dairy, providing context that he had a severe dairy allergy. Upon receiving, I confirmed again with the staff that there was no dairy and that he had an allergy. Guess what--dairy in the smoothie and an anaphylactic allergic reaction ensued. Complained to the staff but have little confidence that they will do anything to keep kids like mine safe in the future. read more

Haagen Dazs is good ice cream wherever you get it. The young man helping me was nice and attentive.

Absolutely terrible that you only have 2 people working when the mall is packed and there is a line into the food court.