My son has a basketball game and he won so we went to Baskin-Robbins to celebrate but the lady working there talked to us with attitude.Then we ordered a cake for my brothers birthday and they couldn't find my order I gave my order number with a confirmation email and they still told me the could not find it.Then my son asked for an ice cream and while the lady prepared the ice cream, she found the cake where the ice cream was and charged us again for the cake and while we were going through this, she still give us attitude like it was our fault in both of those times of coming to this Baskin Robbins we got terrible service.NEVER AGAIN read more

Today is baskin robbins' birthday.And if you download the app, you can get eighty cents a scoop of their delicious adult sized.Ice creams, I got three scoops 42 dollars and forty cents. My God!!! Download the app and come down here now!!!! GREAT SERVICE AND CLEAN NICE PLACE!!! read more

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I always come to this location to get their amazing ice cream cakes for special occasions. There is a good selection at this location, and lots of flavors ready to go! I especially like that their cakes aren't too sweet. There is a limited amount of flavors ready, so if you're looking for a specific combo of flavors, or a certain design, I would recommend ordering online, a day or 2 in advance. :) read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

The ice cream never fails !!!!!! Always the most delicious! The workers are super kind and friendly, service is 10/10 cute sitting area and very clean ! read more

Baskin-Robbins - Sitting area - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

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This Baskin Robbins makes the best custom cakes. We got this cake for our dog's one year birthday. Although he couldn't eat it, the family could! They do an incredible job with decorations, and the flavor is great as well. The store is very clean and employees super friendly. read more

Baskin-Robbins - Ice cream cake! - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

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I usually get the mangonada but today I went in for the new lava colada. I get the three o'clock rush sucks for everyone working in that plaza but the employee who took my order kept eyeing down a customer for some reason. I received a giant chunk of ice and some flavoring. Not sure what the actual flavor and taste is supposed to be but I think it's just a badly made shake. I also kept reading about the broken AC which I think is strange for an ice cream shop. I would hope the employees keep their comments to themselves instead of speaking Spanish under their breath. I understood everything and I was kinda shocked to hear what was said. I get some customers get under their skin but they can't take it personally. read more

Baskin-Robbins - Lava Colada or what I call pure ice with flavoring. - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

Its your local baskin-robbins, it tastes fairly good, there are a lot of options to try from, they give samples, and parking is abundant! Overall, the scoops were nicely sized, ice cream was cold and refreshing, but the waffle cone was kinda disappointing as it was hard in texture. read more

Baskin-Robbins - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

Shoutout to Christie for the excellent service and best recommendations! Best ice cream on the block and best customer service!

Delicious, clean, newly remodeled, togos combo. Nice employees and some interesting flavors. Jamoca is my favorite though!

Very disappointed in todays service Sent my spouse to get me some icecream ( banana royal Sunday ). When he came home I realized the person who was serving had added chocolate fudge + strawberry syrup (which I wanted ) on my Sunday without asking what syrup he would prefer on top 1st, my spouse had to mention Strawberry syrup to the guy but didn't realize the person had added chocolate syrup already . I'm not really a big Chocolate fan I ended having to Sacrifice some of my icecream on top & throw it into the trash . Please have employees Ask customer choice of syrup instead of assuming everyone likes chocolate. read more

amazing ice cream all flavours are delicious, i would go there everyday. the service and ambiance perfect

Every time I come in here, everyone is so nice and it's pretty clean. I ordered a cake online, and when I received it, it said 21th. I had to triple check my email to see what I wrote on the order to make sure it wasn't my mistake haha. We found it hilarious so I had to post it. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

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If I could I'd give it zero stars. Staff at this location need to all get fired or retrained because they have no customer service skills at all! I won't go into detail but the employee I dealt with on this day is named "Perra" or so I'm told. She has an attitude, no class, and no skills. No idea how and why she was hired and how she's still employed! People like her drive the business to the ground. read more

I've stopped by a couple of times to pick up a Polar Pizza (those are delicious and pre-made, so its quick to pick up in their freezer). This Baskin-Robbins is located in shopping center with ample parking available. While my experiences here have not been bad, they've definitely left me wanting more. Two main issues: - The cashier was not very friendly. She asked me to wait as she skipped over me and served other patrons instead. Not a huge deal (I can wait), but her approach was a bit abrasive and rubbed me the wrong way - The Polar Pizza I picked up appeared as if it melted at some point. When we went to eat it at home, it had a strange shape and a few slices were lacking much ice cream So! Not the worst spot by any means, but nothing to write home about either. read more

Fix the AC it's sad that a Baskin Robbins is so hot oh I know why you don't want any client to have indoor seating while they try to enjoy ice cream read more

Went to Baskin-Robbins to get an ice cream cake for a small get together. The refrigerators had a good selection of cakes for different occasions. We chose the Oreo Cookie Cake that looked amazing. The guy who helped us at the register was very nice and very helpful. The cake turned out to be everyone's favorite and everyone went for the seconds :) I'll definitely go back to this location. read more

Always one of the best ice cream places out there. With 31 flavors they truly have something for everyone, but it's also the place that takes me the longest to choose my flavor because there are so many good choices! Luckily this past visit I knew exactly what I wanted with only 2 taste testers. They had special limited edition stranger things flavors! So of course being a huge fan of the Netflix show I had to get Eleven's Heaven. It was so delicious! Cone flavored ice cream with pieces of chocolate covered cone and a chocolate swirl. Of course I got it with a sugar cone because what else would you want with cone flavored ice cream? Honestly it was amazing and I hope they keep the flavor as a regular! In terms of parking they have a huge lot but they share it with many other businesses, so it can get a little busy. read more

Baskin-Robbins - Eleven's heaven, Stranger Things inspired ice cream - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

Even though I have lived nearby for over 2 years, I finally came to this location with my son last weekend. I was greeted by a nice girl when we walked in, and she offered us samples to see what we liked. After trying 2 different items, we went with a macadamia nut ice cream. My 3 year old and myself shared a single scoop, which was the perfect amount of a snack for us. I was surprised that he was so nice to share it with me! The portion was reasonable and worth the price. I also noticed that they have "family night" each Tuesday, where all single scoops are only $1.75. I think that we may have to make it a Tuesday night family tradition this summer to start stopping in after dinner. I also saw some people getting shakes, which also looked quite good. I will have to try one of those on my list soon!! Also, this is in the same location as Togo, so you can grab a sandwich and ice cream at the same time, if you like! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

I am over artisanal ice cream. I have yet to have the scoop of artisanal ice cream that can beat a scoop of Jamoca Almond Fudge at good old Baskin-Robbins. And their flavor of the month, Chocolate del Fuego? Incredible: dense chocolate with touches of cinnamon and chili, with tres leches swirl. One of my favorite flavors ever. Cup or cone, you pick. A reasonably priced, delicious scoop of ice cream. No parking problems whatsoever. And a refreshing dearth of hipsters. You've got my vote, Baskin-Robbins. read more

Used to come here a lot, but trying to cut down. Sign up for emails because you get really good coupons like buy one cone, get one free or free cone on your birthday. A few seats inside, but the tables could use some wiping down. Love their flavors! Cheaper than Cold Stones. Large parking lot which is free. read more

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Went to Baskin-Robbins to get an ice cream cake for my son's birthday! I wanted a soccer themed cake and they did not have it on the menu! Lidia was amazing In working with me to understand the design and what I was looking for and they custom made the perfect cake! Lidia was proactive and asked me to email her a picture and then she called to tell me exactly what they would do after chatting with the very talented cake decorator Elizabeth!! Everyone was impressed and the cake tasted amazing of course! Thank you Lidia and Elizabeth! read more

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We often come here for Family Night. Every Tuesday after 5pm - close, ice cream is half off!

I ordered ice cream cakes for my boys, soccer theme and basketball theme. They did an amazing job, it looked amazing and it was ready for me to pick up with not hassle. Thank you much! read more

Sanjay's team and Sanjay worked hard to get our ice cream cake order correct. We had a slight misunderstanding during the order which was rectified by his team quickly and our cake came out perfectly!! Thank you BRteam!! read more

(Snacked 10/06/16 TH @ 6pm and many times before and certainly after): Basking in the glory of 31 flavors, I felt like I was robbing this place while armed with a monthly BOGO offer and wasn't afraid to use it! Having spent more time in and around my nearby hometown these days, I've decided to claim "ownership" of this Baskin Robbins in La Crescenta as well as the one in my silver hipsterhood. Would there be any reasons why I wouldn't continue to patronage this location!?: The Scoop(s) https://www.yelp.com/user_local_photos?select=DniJefoG5TZv5Uy9jJiEtQ&userid=8jVT2inwc8GIQ6sH2UG9Vw: ~Trick Oreo Treat Dark ($2.99 Single) - Dark thick chocolate ice cream with chunks of orange-crème-filled Oreo cookies, ribbons of dark fudge, and pieces of chewy Baby Ruth and festive orange Butterfinger candy made for a hauntingly-good snack that had me grabbing for my jug of water to help wash the richness down! ~Quarterback Crunch ($2.99 Single) - Vanilla ice cream with ribbons of caramel and filled with a ton of chocolate-covered crunchy rice pieces made this a touchtown of tastiness in my tummy! Service - Immediately greeted by a male high schooler, I came... I saw... I selected... he scooped... he took my coupon... he gave my ice creams... I paid... I salutated...I left. Yes...it was just like that, and it worked for me - LOL! Parking (Free) - Located in a large outdoor shopping center called "The Marketplace", there was ample parking throughout. The center also had a Fresh Fare Ralphs, Leslie's Pool Supplies, U.S. Bank, Citibank, Rite Aid, among many others. Not necessary, but there was street parking along the main drag of Foothill Blvd. and surrounding side streets. Atmosphere, décor, ambience - A large storefront shared with sandwich slinger TOGO's https://www.yelp.com/user_local_photos?select=J1wLAffgcq-tiHAiayATHQ&userid=8jVT2inwc8GIQ6sH2UG9Vw, there was ample floor space filled with dining chairs and tables for both businesses https://www.yelp.com/user_local_photos?select=qXR8EsnMnGSpaT9CKGL6Rg&userid=8jVT2inwc8GIQ6sH2UG9Vw. Very clean with the expected promotional posters and a price menu https://www.yelp.com/user_local_photos?select=z2ekeGiawAg2xG0f0rdEUA&userid=8jVT2inwc8GIQ6sH2UG9Vw hung on the walls. Large glass doors and windows surrounded predominantly the Baskins side which allowed for a flood of natural lighting while electric ceiling lighting was secondary. There was one muted TV in a far corner of the TOGO's side while music softly played in the background. Attire - Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. Overall, La Crescenta's Baskin Robbins location has become my go-to ice cream parlor in the area especially since the nearby Cold Stone Creamery recently closed. In comparison to the handful of other locations I frequented, all seemed to be on-par EXCEPT the prices here appeared to be a tad more and the scoop size smaller. Otherwise, I favored the surrounding businesses which I also shopped at often (the Ralphs here was my favorite!). It still pained me whenever I partook in this guilty pleasure because I knew a 1/2-gallon tub at the grocery store wasn't that much more in price. They also sold cookies https://www.yelp.com/user_local_photos?select=6zhaeHuYUGjnAgJ4zbZ7aw&userid=8jVT2inwc8GIQ6sH2UG9Vw to make sandwiches. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $6.00 BEFORE any discounts and tip). And, they accept my credit card of choice...AMEX! 4.0 STARS read more

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Again I paid fo a scoop of ice cream and got one half of a scoop. What a RIP off. Why is this? The prices went up and the portions are smaller. I love the ice cream but I hate the way they justify such a small scoop. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Crescenta, California

Not to sound too harsh but the employees there are idiots. It's never a good sign when you can't tell the manager from the 17 year olds they have working there. No matter what time of day it is there is always a wait.... not a line .... a wait. Either one of the employees forgot to do something or one of them doesn't know how to operate the debit keypad.. it's just always something here. If it weren't for Oreo's cookies n cream milkshakes I wouldn't even bother with Baskin n Robbins... especially this one. read more

Very rude employees at this store specially the young boys ( the chubby one and the skinny one with earrings). Never heard them greeting the customers. Bought a Sunday Royale and the chubby guy chopped the banana with his fingers and with out gloves bc couldn't find the knife, the sunday looked so small for over $7 I paid. Then asked for another spoon and the skinny guy rolled his eyes, gave me the spoon and left. Will never come back to this store. read more

This is a great location with convenient parking. Only drawback is that if you want a sandwich from the TOGOs that is in the Baskin Robbins they have to ring up your transaction separately from the Ice Cream. read more

Their ice cream is overall pretty consistent, except during the summer time. When I went to pick up to-go ice cream in cups with lids it melted right away as I got into my car. I don't think that the ice cream temperature is cold enough inside. read more

Very friendly staff and have always loved their cakes. They have the best ice cream cakes out there. Ordered a a huge ice cream cake which came out excellent and definitely got many compliments from my guests. read more

Came in Tuesday to order a birthday cake for my daughter's birthday this Saturday. Employee "Matt" was very nice and took the order. Today, Thursday I get a call from Matt, who's calling me on his day off from his cellphone to tell me that they can't make the cake. (Why I didn't get a call sooner and from the store itself remains a mystery that nobody can seem to answer.) Called store and spoke to their incompetent, non-apologetic manager "Lydia" who's primary goal seemed to be to talk over me. Not only were my concerns not addressed, but I got an education in how completely backwards their process is for ordering cakes and the apparent communication problems between employees and the "cake maker." Ultimately I was told that they didn't have the materials (wtf?!?!). I asked her to process a refund and her response was "I don't know how you paid for it." I explained that she has my name, phone number and the original copy of the cake order with CC receipt attached and that I expected her to process the refund today and provide me with proof. I should have expected her response given her rude and unprofessional manner, but it was "you're not going to tell me what to do!" followed by a tirade of "you don't know me" statements and whining about all the things she has to do. Lydia, find yourself another job with less responsibility and in the short term, enjoy the hassle of dealing with the stop payment I issued for the transaction since locating my paperwork in your store is so difficult! The place is probably ok for grabbing some ice cream in store, but it seems like from my experience and other reviews, the cake ordering side of the business is a wreck, compounded by rude, unprofessional, and totally incompetent management. Owner "Sanjay" has yet to return my call. While I don't hold my breath for that, I took my business to another BR franchise location which isn't as conveniently located as far as logistics are concerned for the birthday day, but well worth it considering the level of consistency I've experienced in the past. read more

Thanks! This was the best service I've received at this location- ever! The store was spotless- that's the way the store should be operated. Great Job to the 2 girls on Sunday night- it shows great teamwork read more

No AC ?? Not the first time It's like having ice cream in the sauna No music, all you hear is the extremely loud coolers Miserable place to go. read more

I just wanted to write a big thanks to Elizabeth the cake maker for the beautiful cake she made for my niece's birthday. I originally wanted something BR couldn't do, but she provided me with comparable alternatives, and worked with me every step of the way to ensure everything met my expectations. When there was some confusion about the size of the cake and some potential blank space, she showed me her solution and came up with a detailed plan. When there was a snag concerning the chosen photo, she was quick about notifying me. She was even able to address something that wasn't her fault and make it look great. And during the whole process, she was super kind and patient. She is a credit to the store. Thank you, Elizabeth, my niece is going to love it! read more

Too busy for the minimal staff. Waiting for 20 min. Utter chaos! No order to lines! No one acknowledged me...left to but ice cream from Uber eats and will enjoy coldstone instead. Owners please help your staff. read more

I came to this Baskin Robbins. Nice Gentleman who is always smiling and treats everyone's really well! He is very friendly ! The new flavor, and chocolate is so delicious! The perfect mix of chocolate and berry and ice cream is just heavenly. You can find the best ice cream cakes at this place, super affordable and the staff are really nice! Have been coming to this place for years and recently bought a cake which my boyfriend loved! He usually doesn't like sweet stuff but he really liked this one. read more

I'm not really a fan of fro-yo I love ice cream. Baskin Robbin's is a good standby, and there's a subway inside also...just so you know! Plenty of seating inside...and the workers acknowledged us when we walked in even though they were both helping customers. So that's a plus. A scoop of rocky road in a waffle cone (yes I indulge before dinnertime) was about $3.18, i think a regular cone is like 2.50?? I don't know if it's because I just came back from living in HOnolulu....but it seemed mighty cheap to me..(is it because a cup of froyo is 5$, and cuz coldstone is large and overpriced also? The service was okay. The girl working seemed new and youngish (i think she was giving everyone chocolate peanut butter) but she was pleasant and it was a nice exchange. A large group was eating cones inside (soft serve) they seem to have a lot more stuff on the menu than I remember... read more

I love $1 scoop tuesdays. I love Baskin Robbins. What I don't love is the terrible customer service. Being a teenager doesn't excuse poor customer service. Take pride in what you do. Treat all your customers with respect. Don't do special things for your high school buddies such as allowing them to cut in front of other customers or refusing to do simple courtesy gestures such as offering to help a customer who has dropped her ice cream on the ground. Maybe customer service isn't about the customers anymore. Or maybe I have to go to a place that doesn't mind replacing a $1.50 ice cream cone that fell because I slipped on a wet spot that the employees did not clean up. I will be taking my loyal, weekly business across the parking lot to the Rite-Aid. They aren't Baskin-Robbins, but they are cheaper and the people are way nicer. read more

It's clear that from the lack of response from any managers on these reviews that they truly don't give a shit. Everyones right though about the teenage employees. They have awful customer service and I think teenagers act like that with men because they know we cant legally knock the hell out of them! These kids need a manager that will sack up and start running a respectable business. I mean the ice cream tastes like baskin robins. So theres that I guess. read more