I love going to this place! It's always very clean, and the staff are respectful, friendly, and attentive. Only this branch honor a military discount, which I really appreciate. I chose to add my discount to the tip because of the great service. Highly recommend! read more

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free scoop for Rewards members I always look forward to Baskin-Robbins' free birthday month scoop, each time my solar return comes around. The difficult part - deciding upon which of their enticing flavors to choose. Oreo N' Cold Brew- A perfect combination I never knew existed, America's favorite cookie mixed in with caffeine emblazoned cold brew ice cream. More, please! I didn't knew what I was missing. Cold brew coffee concentrate, Oreo bits & chocolate swirls mixed into creamy ice cream, I relished each chilling bite into this sugary treat. Service was great. The young woman providing assistance was friendly & provided several samples. No wait, and scanning the QR code on the app meant I was diving into my cup of frozen perfection ASAP. Parking is via a private lot. Aside from a hiccup at another local Baskin-Robbins, the ice cream chain usually delivers with the birthday cheer. This location not differing to the norm. I found a new flavor, which is my current favorite, and I know what to get, next time I want to submit to my fatty self and grab an ice cream. read more

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Sorry to say I won't be returning to this location. I ordered a single scoop hot fudge sunday (instead of the regular 2-scoop sundae). The girl behind the counter dished up a very small child-size scoop. When I told her I want a regular size scoop she said that a single scoop sunday is considered a "child size" and refused to make it a regular scoop. I wasn't asking for a special price, just a regular serving. She was very unfriendly and not interested in selling me a normal single scoop sundae. She charged me nearly $8.00 for this very small child sized serving. I've gone to other Baskin Robbins and ordered the same thing and was always given a regular sized scoop and was never told I could only have a tiny child size, especially for that price! read more

Almost 30 years now, and still going strong. I've known one of the employees there for the entire 30 years! Great service and parking. They always have good flavors of ice cream and you can't go wrong with the frozen coffee blends, milkshakes, or floats. read more

Can't go wrong with the classics. Service is generally fast. The store is clean for the most part but wished they crank up the AC a bit more during the heatwave. Negative 2 stars for the gaslighting lady (assuming manager) who only gave me a kids scoop for my birthday coupon when it clearly stated single. When I questioned her, she was like yeah that's the size you're supposed to get. Decided to return since they're nearby and had excellent service when I came back. This other employee also confirmed I was to get a single and not kids scoop with the coupon. She earned a star back. read more

No problem here, always excellent customer service. We have been coming here for 15yrs . Everyone is always nice,even the owner. . Close to home we can even walk here. We will always be back!! read more

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Stopped in on a hot day. Friendly service. Here's the order: Large cappuccino blast and a large turtle cappuccino blast. The turtle was better than the regular cappuccino blast at this location read more

As usual the ice cream was creamy and delicious, and the service was solid! It's been a while since my friend and I last went to BR, so of course we had to sample the new flavors, and the worker was extremely friendly and accommodating. Although they messed up one of our orders (they gave us the wrong flavor), the worker let us have an additional small scoop for free, so it worked out in the end :)) As the summer heat wave passes, a cool and sweet ice cream scoop is definitely a wonderful treat! read more

Baskin-Robbins - Chocolate Fudge - Ice Cream & Frozen Yogurt Near Me - Cypress, California

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This is a well-managed, clean place. Service is friendly and you can tell management makes an effort to make the place inviting. Flavors are always on point and price is reasonable. Plenty of parking in a safe area. read more

I used to love coming here for Ice cream back in the days in this area. Stopped by for some ice cream a few days ago on a hot day. Love the Strwberry and chocolate swirls here. I usually like my Ol Skool flavors of Rocky Road and Cookies and Cream. Nice folks, and good place. Always a pleasure. read more

We stopped by this location after having the Mexican food next door. I really can't find anything to not like about an ice cream place. We got prompt service. The store was clean. The employee was friendly and most important my daughters and husband enjoyed their ice cream. read more

I love ice cream and anytime I can I walk into a baskin Robbins for my Rocky road sundae. Well this time I was very disappointed. No rocky road, guy was pretty rude about it as well. This location definitely needs to really consider if they are wiling to lose customers in times like this. Don't think ill be returning to this location :( read more

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The staff at this location are what makes this the best B-R in the area. We usually only stop in to get special occasion cakes but sometimes come for the deals as well. This location is always clean, prompt, helpful, and generous with our kids. They never hesitate to give extra promotional giveaways, birthday cake hats, or requests for customization. read more

Ice cream cake and scooped ice cream is always good here. I won't purchase another pre packed quart size of jamoca almond fudge from this store. It was very icy. Every bite had ice in it which was weird. Maybe it was old. Also it didn't have a lot almonds like the pint size you buy at the grocery store. I ended up throwing the rest away because no one liked the icy taste. read more

I picked up ice cream for my son today - scoop of cookies & cream & cotton candy. My personal favorites are pistachio & coffee. The ice cream is always fresh tasting. The staff is always welcoming. Plenty of parking. read more

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August 2021 There were two people in front of us. One awaiting their order, the other ordering and paid cash. The BR employee accepted the cash, did not sanitize (nor wearing gloves) after and "helped" us. Also not wearing a hair cap but IMO the length would justify the need for it. If not an issue for you, proceed with caution otherwise skip and go elsewhere. Lots of places with better tasting treats that have better sanitization. read more

We love this location... they always have very friendly and quick service. This time I went in to order a last minuet ice cream cake for my sons bday... and of course excellent customer service again. They helped us customize our cake flavors... half mint chip, half cookies and cream... bday boys favorite flavors. Then helped us add his photo to the cake. Pick up window was very flexible. Cake was so yummy and everyone thought the picture was hilarious! I would definitely come back to another. read more

Baskin-Robbins - Customized 1/2 mint chip, 1/2 cookies and cream cake. So yummy! - Ice Cream & Frozen Yogurt Near Me - Cypress, California

Don't come here and waste your time. Store scheduled to open at 11 and still no one shows up 15 minutes after. We can see an employee sitting in the car. Wasted my time because it's a scheduled pick up of as special order cake. read more

Ok so this is a bit frustrating. I came here last week because I was craving a cappuccino blast and the employee told me they can't make it because they're out of milk. Today I went again a week later and ordered a cappuccino blast and again the employee said they are out of milk, I asked them why they do not stock up on milk and he replied that since it's slow they don't carry a lot of milk on hand? I'm sorry when is milk so unaffordable that they can't carry more then a few gallons? I should ask if i can bring my own milk next time so I can finally get my cappuccino blast! So annoyed because I made the drive here twice!!! read more

Needed an ice cream fix as I was driving home from a doctor's appointment and spotted this B&R. I hadn't been in a Baskin Robbins for a few years so hit the brakes and went in. Got two scoops - chocolate fudge and jamoca with caramel topping. The ice cream was good. Not as creamy as more expensive places but the flavor was great and the texture was smooth and not icy. And about half the price as the trendy ice cream joints. The gal behind the counter was quick and nice and slathered plenty of caramel on top which made me like her all the more. read more

I can't believe I haven't given this place the raving review that it deserves. This Baskin-Robbins is within walking distance of my childhood home, and I have so many great memories of grabbing ice cream with my friends. The employees there have known me for over a decade, and they continue to remember my order (one or two cups of chocolate chip cookie dough in a cup) long after I've moved away for college and work. While it may seem like nostalgia is influencing my perception, I can say with confidence that this has been and will continue to be my favorite ice cream shop (not only in Cypress, but perhaps in all of California). Highly recommend! read more

Baskin-Robbins - Cookie dough! - Ice Cream & Frozen Yogurt Near Me - Cypress, California

This place I will not come to again!! Very Rude lady and customer service!!! Use caution when going w family trying to use a coupon as you will be told you've switched phones to use the same promotion which is isn't allowed!! What the heck is wrong w this worker... this employee claims we switched phone to use the same free cone promotion which is a total lie because we all have our own phones... The employee seems lazy and not friendly or helpful at all... Some of the ice-cream was melting in the case which is a food safety violation btw! place wasn't clean at all dirty and filthy I'll find a different Baskin-Robbins for my next craving... This lady was a total rude person to my son as well.. claiming he and the wife switched phone LOL! Wow what a joke... doesn't she know that you can only use the promotion once?? Bad service overall... I gave this place a one star since I had no choice... read more

Baskin-Robbins - Trying to get ice-cream total fail almost at this location! Don't recommend at all rude service - Ice Cream & Frozen Yogurt Near Me - Cypress, California

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A welcomed delight! I was met with smiles and the freedom to create my sundae my way!! It's so nice to leave feeling like I'm leaving an ice cream shop instead of just finishing a business transaction. When your paying Baskin prices you should be free to create that moment you craved when you walked thru the door. read more

I hate to tell on myself but DAMN! That root beer float was the bomb ! Today was a mini-cheat day and I had to get my fav root beer float from Baskin-Robbins! I'll make it up tomorrow at the gym... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cypress, California

This place is ran by the rudest workers and I say that because if you single in one out yelp will delete it, how are the owners supposed to fix the issue if a bad employee is causing the bad reviews, Smh... Anyways I tried to use my T-MOBILE coupon and the lady told me it was expired without even checking it so I told her to check it please, she huffed and said it works but you need to come in at a certain time to use.it, okkkk?? So I asked her when was that time and she couldn't answer and said fine I'll do it with a snarl. Ummm I wanted 31 flavors not 31 reasons to be rude read more

Came in here in the middle of the day - no line. there was just one other couple sitting with their ice-cream. It was the most aggravating ice-cream experience I've ever had - had to repeat my order a million times and she still got it wrong. And when i pointed out she had placed the wrong ice-cream in my container rather than start anew she would return the incorrect ice-cream and continue using the same container. EWE! I think her name was Farah - If you see she's the one scooping I would skip it. read more

They go above and beyond to impress customers. We have a six-year-old who loves hello Kitty, the hello kitty birthday cake they design for us is amazing. Not only does it have hello Kitty decorative, the decorative is actually a toy that the little girl loves. The service and what they provide is just amazing. I highly recommend it would go there every year. read more

The people working there don't seem to care what you want, I ordered a chocolate shake and was given a coffee beverage of some sort. One of the ladies had a thick accent and my girlfriend couldn't understand her question and she got upset that we couldn't understand. Over all not a great experience. read more

Staff is friendly, flavors are good, restaurant is okay clean, prices are reasonable, limited flavors shold be year round. will return. read more

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I made sure to call ahead to make sure they had baseball nut ice-cream flavor. And they sure did. I have already reviewed a couple of Baskin-Robbins and I cannot stress enough on how good baseball nut ice-cream flavor is! Please stop reading this and go try it before it's gone! read more

Best baskin in USA THEY will stay open with happy smiles two girls working there AWESOME

The favourite place for ice cream on the run. Staff are always super nice and always remember my daughter by name and what she likes. Makes her feel special :) Great people, clean shop and of course BR ice cream is always yummy! read more

Baskin Robbins has always been my go to place for ice cream. My friends and I ended up here after dinner and everything was on point. I usually don't review chains but the woman behind the counter was especially nice here so I have to let everyone know that if you want to eat a Baskin Robbins with great customer service, go to this one! read more

The lady that works here is really rude. We used to go here after taekwondo on Tuesdays for their Tuesday family night special ($1.50 kid scoop), but whenever we tried paying with our app (T-Mobile Tuesday $$ loaded onto the BR app gift card), she'd roll her eyes and say I can't use it bc it expired. If you load it onto the app, it doesn't expire. Just scan the card. I have no problems at the cerritos one. We got so fed up with the attitude that we longer visit this location. read more

I'm giving this BR five stars because the people who own it are so nice. I don't really think that one rookie mistake made on another Yelper's visit earns them a 2-star rating. Nothing close to that has ever happened to me. They were super patient with a lady who wanted to purchase 10, $10 gift cards and needed them all run up separately. No kidding! They still rang up my order and other people in between her 10 transactions just to keep the line moving. Once I had dealings with an employee with some attitude, but never with the family who own the franchise. So all things considered, still *Four Stars*. I am crazy for certain BR flavors, namely: Chocolate and peanut butter Pralines and cream Jamocha almond fudge We order ice cream cakes for birthday parties all the time. read more

I would rate this place a 10/10. The ice cream was okay, but the customer service was absolutely outstanding. If you go, you should definitely ask for a guy named Dennis. He was so patient even though I asked for so many samples and took forever choosing my ice cream flavor. He made the ice cream taste even better. Wow! Wouled go again. read more

Baskin-Robbins - The worker who completely changed my experience! His name was Dennis, such a great server - Ice Cream & Frozen Yogurt Near Me - Cypress, California

We've been going to this Baskin-Robbins once or twice a month for many years, but tonight was our last trip. We got 2 sundaes, which cost $11.98, which is expensive, but we understand that their business is down--in fact, that's one of the reasons we went there tonight. We wanted to patronize locals. But the $1.78 extra for the topping and even worse, the $1.58 for the cherries makes me feel like their prices are excessive. Nice people. Good ice cream. But, we're done with them. They are taking advantage of their customers. read more

Decided to drop by and treat ourselves when we got a $4 T-Mobile Tuesday promo code. Everything was fine & typical to other Baskin Robbins locations until we went to pay & the lady realized we were using the promo code for part of our payment. Her friendly attitude did a complete 180 & she told us pointedly that promo codes were one time use only even without trying our code. When we told her no, of course we hadn't used it yet, she rudely insisted that my husband slowly read her numbers and then informed us, "It's rejected. It's not me, but the computer. You must have used the code already." My husband asked her three times to try one more time - maybe it was a typo? - before she obliged, rolling her eyes. The code was approved this time, but again she asked us if we had used our code or not, even with the discounted new total staring at her in the face" Ridiculous & aggravating. read more

Came in to order a birthday cake for my mother as my kids love ice cream so I figured I can make everyone happy. For one thing the small ice cream cake is $28.00. There was not much selection in the freezer but a worker asked what kind of cake I was looking for. I ordered a white cake with cookies and cream ice cream. We got a surprise when we cut the cake that night as it was white cake with strawberry ice cream. read more

This was the second birthday cake, one week apart, that I bought. It was for my son's 21st birthday, and I ordered online Saturday for a Monday morning pick up. I arrived and waited in my car for a customer to leave, then came in. Basically my cake was not ready. She didn't even know that there was supposed to be one. :( She asked my name a couple times, when I placed the order, and I told her all the info above. She was finally able to find it, and told me that they didn't print the orders from Saturday...and asked if I could come back in 30 minutes. I simply thought well, I guess I don't really have a choice....so I left and returned in about 40min (just in case) and it was ready. She left me with nothing more than a "sorry". I didn't get mad at her or anything (probably not her fault? I don't know, and i didn't presume). But I didn't get a discount, a free scoop, a candle? I just said thanks and left. It was just pretty disappointing. I don't normally go to this BR, but did because of CoVid.. It was just unfortunate because I was trying to minimize interactions and being out, but had to make two trips instead of one. read more