ATROCIOUS!!! Every time we come to the location there is Something broken. Last week is was the blender and they were also out of pineapple sorbet even though it's listed as a flavor. This week, we decided to give it another chance. Soon as we entered, their card machine was down (cash only), their blender was still broken, and STILL no pineapple sorbet. Won't be back. At this point, just close until you can fulfill your menu as advertised. read more

If I would of went to the bathroom before ordering, I probably would not order lol. The urine smell was unbearable. After I told my friend we should eat inside since the outside tables looked dirty, she pointed out the floor and how dirty it was all around. The ice cream was good but the place needs a wash down. read more

See all

I came in at 10:52. I understand you close at 11 but you close at 11 PM that is not my fault. The people you hire should not be catching attitude with customers. It drives customers away and good business half of the store was closed down zero strawberries didn't even chop my ice cream up on the cutting board in a ghetto Tupperware box. and throwing lids on the counter I was being so nice. I even apologized for coming in so late because I know how it is in the service industry but that's actually ridiculous to have zero personality when you work in customer service and let alone be mad at a customer for coming in before you close like you close at 11 you were done and we were out of there at 10:58pm. honestly pretty sad to hire people who don't wanna work FYI, it was a little blonde girl. We were being so nice too like no joke so much attitude and the throwing the lids was really pushing it for me like banging them on the counter, throwing them like honestly insane like I know you're not doing anything after work. read more

Expensive and outdated. The place isn't clean. This place was purchased and never updated nor cleaned.

Kind owner, staff and really good green tea ice cream! Other participating coldstones creamery that I have been to in the past did not have this flavor. 10/10 read more

Cold Stone Creamery - Green tea ice cream. Creamy,smooth and delicious! Fresh batch. - Ice Cream & Frozen Yogurt Near Me - Cypress, California

Small Cold Stone creamery. The service was reasonably friendly, but they do not have the same stock as most Cold Stone creameries.

My kid wanted to come here, to get his Birthday cake from here, service was good and ice cream was good as well. No complaints and would definitely recommend and would be back read more

See all

Went to retrieve my annual birthday BOGO and they wouldn't honor it. Been a member for years and I'm appalled that I brought my email with the coupon and barcode only to get told she didn't know how to put it in. read more

My family and I went in 11/28. We were helped out by the GOAT himself TAYLOR. Absolutely destroyed the customer service game. He is the Michael Jordan of mixing ice cream. I started choking from laughing so hard at his killer jokes! He was so nice and helpful that when I started choking, he offered me water and a complimentary cough drop. After my group and I ordered ice cream, he began juggling all three love it's to show off his mad skills. And I did just that. loved it. I left this cold stone with a newfound fear. And that fear is the fear that TAYLOR will not be recognized for his hard work. Thank you Taylor. I'll never forget you. God bless you my friend. P.S. I think his name might be Tyler. If so, my bad. read more

Cold Stone Creamery - My excitement over this establishment - Ice Cream & Frozen Yogurt Near Me - Cypress, California

I tan next door to this place and every time I come in at night the music is BLASTING. So loud I can here in while pulling up. I just found out it doubled as a night club. Ive heard that the employees will blast the music after the owner leaves for the day. It never bothered me much until my son and I came in here and the music was so loud I could barely understand what the employee was saying. And they didn't bother to turn it down while my son was covering his ears because its so loud. I wouldnt be surprised if property management kicks them out because of this. I also would like to add multiple places in the shopping mall are planning to bring this issue to property management as the owner doesn't seem to care. Truly terrible service. read more

We sent four teenage Girl Scouts here after our dinner at a neighboring restaurant. I gave my daughter a $20 bill. I am absolutely 100% sure of this fact. My daughter came back with a change as if she had given them a $10. I reminded her to return and get the correct change. She said they were working on it and after about 20 minutes she came back totally upset saying that the employees would not help her and that they would not count the drawer - end of story. I called the store the following day and left a message with no reply. That was the most expensive ice cream I have ever purchased $16. This isn't rocket science in a quick draw account or a look at the camera would have confirmed that the wrong change was given. I understand how stressful it is to be a teenager these days and also have a job or, But to not offer customer service and do the right thing, and for an owner to ignore my phone call, Is horrible for a struggling retail establishment. I write this review so you can proceed with caution when visiting this location. Don't let them get you for a $16 ice cream and an upset child! Judging from the negative reviews on the site there are a lot of problems here at this location, and it probably starts with the lack of owner attention and customer service. I wasn't a cold stone fan to begin with but my daughter sure was. This location has turned us both off. Please coldstone, take my $10 and donate it to a worthy cause so that something positive comes out of this situation. read more

They have great shakes here I love their Oreos Shakes it's da bomb! Their shakes r #1 especially da chocolate devotion shakes! This is a very nice location. I would prefer I to go here. read more

See all

Haven't had Cold Stone for years but when the craving kicked in, it was a let down. Light sign for Open was on, with a handwritten message saying be back at 4:30. Well, no one was there past 4:30. I read some reviews here and it seems like there's no more quality control in majority of franchises. read more

My daughter wanted the Barbie ice cream, we paid for a medium cup but we ended up with the contents of a small cup. We got ripped off.

Ice cream with extras on demand! What else could you ask for? It's a neighborhood shop. Pretty quick service depending on how hot it is outside. Courteous counter help. There are a few seats inside and out. There's a gym across the parking lot if you have post-dessert guilt... We like it. The ice cream that is. Not so much the gym read more

The young lady with red hair tonight at 9:06pm was very unhappy and did not create a warm and welcoming environment at all, constant eye rolls and attitude. However the coworker with blonde hair was extremely kind and helpful. read more

Pleasant experience. Friendly staff. Lots of flavors to choose from. Will definitely come back to this location.

William B had such good service and talked to us really nice andt a smile on my face, such a good employee! Definitely will be coming back

Got a gift card here so I went to use it. The ice cream is great here! I personally love the cheesecake, strawberry, and strawberry sorbet. The workers mainly comprise of high schoolers and college students but they're all fun to talk to. The ambiance of the store is average, but I mean you're just getting ice cream. read more

I was very intrigued by the options they offered and was welcomed with so many smiles when I entered the building. They were very patient and I even tried many samples and they wasted no time to help me with recommendations and giving me the time. Id like to give my thanks to the Staff for being so supportive! The music is amazing and it really feels like when me and my friends come there, we can be happy. My friends usually come around to visit and we always have some fun by singing along to the fun tunes that play inside the store. I do not regret going here, and they make us really feel at home. We still go to this location to this day! Many more good memories to come. read more

Horrible experience. If you have buy one get one free they will not honor it. Manager was no help.

This cake was so poorly made that we couldn't tell what was inside. It was so hard that it looked like it was glued together. The bread and ice cream were inseparable. read more

Cold Stone Creamery - 4" cake. - Ice Cream & Frozen Yogurt Near Me - Cypress, California

Great place to grab ice cream after dinner, not usually too busy. Plenty of parking and easy access.

How the heck are you closed from 3-3:45? Wtf man. Sign said open and a paper on door sais closed til 3:45 how annoying

Normally I wouldn't bother posting updates for an ice cream store, but this location downright sets the diamond standard for ice cream stores. The quality is consistently amazing, and the owners could not have done a better job cultivating a friendly and welcoming environment. Most store owners leave it to their employees to make customers feel special, but Lan always goes above and beyond to make me feel welcome. The whole team couldn't be better either. I always feel recognized and like I'm more than just another customer from the second I walk in. I wish I could confidently remember everyone's names, because the friendliness of every person working there keeps me coming back. Felix and Andrew (I hope I remembered right, guys!) are there the most when I stop by, and it's always a pleasure getting to visit with them. I've been coming to this location on and off for what feels like almost a decade; I've seen it go through three different owners, countless cycles of employees, and I can easily say it only seems to get better every visit. If you like Cold Stone and are in the area, hands down, pick this one. If you like Baskin Robbins and are in the area, hands down, forget it and come to this Cold Stone instead. read more

I haven't been to Cold Stone in a very long time. There are just so many new ice cream shops that opened and are very good. Well, we stopped in after having a family dinner next door. I wasn't planning on getting any ice cream but then seen they have a seasonal Pumpkin Cheesecake ice cream. Now, I'm a big pumpkin fan so I had to get one. It was very good and a little sweet and rich. Normally I would be like a turkey and gobble it all up but I guess I was still full from dinner. read more

Cold Stone Creamery - This was half their flavors - Ice Cream & Frozen Yogurt Near Me - Cypress, California

See all

Yelp challenge 2016 Fast, Friendly and yummy. We all know what ice cream is. We all like ice cream. Not much more one can say. For about $5 and some change to around $8 you can create your own custom flavor. Start with a base, then pick your add ons. If you join the email club you get a coupon BOGO. Super good deal. To seal the deal add a waffle bowl for a $1.00 more. Service is super friendly. The ice cream girl had a permanent smile planted on her face. More than willing to fill us up with samples and offer suggestions. Took home a coffee lovers and a mudpie with toffee instead of oreos. Both flavors were fantastic. I am a fan. read more

3 star rating ice cream. This is our second visit. I've had the banana flavor & the Pistachio flavor ice cream & thought they were good. Today we had the cotton candy flavor and cookies and cream flavor and sat outside. The cotton candy flavor was good & the cookies and cream was blah with hardly any cookies. We'll stop coming here and look up Yelp reviews for recommendations. read more

Cold Stone Creamery - good cotton candy flavor - Ice Cream & Frozen Yogurt Near Me - Cypress, California

See all

Located in a new-ish strip mall, this Cold Stone never seems busy and you can usually get in and out with a delicious treat fairly quickly. I went to Cold Stone often when they first came on the scene. Then the novelty wore off. And the price was a bit much (which keeps it from 5 stars). Lately I've found myself veering in once in a while when my ice cream cravings kick in. Today I got a "love it" size cup of coffee ice cream with caramel and heath bar chunks. I admit I do like their coffee ice cream. While the guy was doing his "mixing" I kept wondering if anyone ever buys heath bars at the store...you never see anyone walking around munching on a heath bar. Anyway, the nice guy making my treat piled it high and it was delicious! I thought about putting a tip in the jar and making him sing but decided to spare him the embarrassment. ***Story that has nothing much to do with the above review: I don't know if they still do it but it used to be a big deal to leave a tip at Cold Stone and the workers would sing a silly song, usually with a pained expression on their faces and not much enthusiasm. I often travel to Sendai, Japan and they have a Cold Stone inside Parco department store. I always go in there for some ice cream and request the workers to sing (they don't accept tips). They apparently are not asked very often because their eyes always light up and they sing and dance a big synchronized production like it's the karaoke world championship. It's both funny and fun. ***continuation of story: the Sendai location closed soon after they required workers to stop singing as there was concern it was unsanitary (possible spit from the mouth getting into the ice cream while they sang!). read more

Very great service, didn't know what to get and a young man named Tyler was recommending flavors and I ended up getting marshmallow which is now my favorite. He was very attentive and respectful as i was being very indecisive I will be coming back for more and I hope Tyler is there again! read more

They gave me the wrong order and said they couldn't do anything about it since it's ice cream. I asked if they had cheesecake not cheesecake ice cream and the employee said yes. So placed it in the fridge (still in the bag) . Now I'm getting the reply basically calling the customer stupid. Yes we all know ice cream goes in the freezer. All I wanted was a refund. read more

I came here with my husband to have dessert with my husband. Make sure to check in first!! We received a 10% off discount. It was my first time here and it was delicious! Definitely recommend it! They have a large menu! Also, they have a unique way of mixing the ice cream! My husband and I shared a cone cup mud pie mojo and it was more than enough for both of us! The cone cup was an additional $1.59 which wasn't too good. The ice cream on the other hand was delicious!! They have gender neutral restrooms and service pets are welcomed! read more

See all

I went in tonight for 2 love it size ice creams with one mix in each. I had a buy one get one free coupon that was emailed to me 2 days ago (Jan. 5) & that's the only reason I came in. After the employee got my phone number for my rewards, she told me a new total but I couldn't really hear so I just gave her my card. I was charged $16.80 which I thought cost more than what I ordered. I asked her if my coupon didn't work and she asked if I wanted to talk to a manager. The manager said that it should've shown up on my rewards, but that they would honor it. But then she saw that I was charged already and she said that she couldn't reverse it and that they'd honor the coupon next time & then she left to help another customer. I thought what I ordered without the coupon would be at most $13, so I was confused why I was charged so much. I wasn't given a receipt either, so i couldn't check to see what I was charged. I normally wouldn't complain, but money is tight right now and every dollar counts. read more