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Baskin-Robbins

3.5 (75 reviews)
Open • 11:00 am - 10:00 pm

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Recommended Reviews - Baskin-Robbins

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Kimo Kamanaookalani R.

We didn't get the employees name who helped us, but she made our experience great! She was very patient with our questions, and gave us some great suggestions. We haven't been to a Baskin Robbin's for over 6 years because of bad experiences with locations closer to where we live (there are 3 closer to us). We will definitely be coming back to this location because we had such a great experience.

smash cake

Orellia was our cake creating extraordinaire!!! I came to this location on Friday 8/22/25 to have an ice cream cake made for my daughter and Orellia was not only patient with me but she gave me creating options to work with our Strawberry Shortcake theme. I called my wife on facetime and she took over from there lol. Once again Orellia was gracious and creative with our ideas that we loved. On pick up day Saturday, the smash cake and ice cream cake came out perfect and our guests enjoyed it thoroughly! I can't thank her more. Her service was A-1 and the store was more than presentable. I recommend her to any customer especially my family and friends. Thank you once again Oriella!!!

the inside of a birthday cake
Justin C.

Ive spent plenty of money at this ice cream place. Ive already bought a 3rd birthday cakes here. The day of us ordering my birthday cake for my daughters 4th birthday. I spent well over $100 dollars at a ICE CREAM SHOP!!! An ICE CREAM SHOP... Now a days; when every penny counts. Ok so let me continue... We ordered the frozen birthday cake with cotton candy. And the day I picked up my daughters cake. I spend another $21 dollars in ICE CREAM!!! Just to get home. Went swimming and surprised my daughter with her birthday cake. The was suppose to be cotton candy and ended up being sherbert and the icing on the cake was soo bland; it tasted like plain butter. As a parent this destroys your day to enjoy your time with your child but instead your daughter doesnt want to eat her own birthday cake because its too sour for her. Lost my business completely...

Dorothy J.

This Baskin Robins is awesome. There is a young girl at this location which is why I love coming here(not sure of her name, she has glasses) She is super nice, a great asset to the company and just goes above and beyond to help you. She always makes our sons birthday cakes and they always come out perfect. We always go here to get ice cream as well. Location is always, clean and not outdated like some. 5 star!

Mangolada
Nicho S.

As I was doing a 120 mph on highway 91 bumping Chalino Sanchez, my wife decided to scream at me to slow down. For whatever reason this made me think of ice cream. I immediately go from the speeding lane directly to the slow lane. I exit off the highway and I command Alexa to find me the nearest Baskin-Robbins. Technomagically the nearest location pops up on my yelp and I drive under the speed limit, happily using my turn signals to the location. I enter the building with my cholo swag and all of a sudden my Mexican senses go off. My Mexican mind is suddenly controlled by certain psychological techniques used by the Baskin-Robbins marketing team and I am lead to the part of the menu that shows their version of a mangonada. I decided to order one and my wife got her two scoops of chocolate mint. Overall it is an ok attempt at a Mangonada. I enjoyed it, but it's something I don't have to try again. For the customer service it was on point. Gentleman was friendly and provided excellent customer service. Also adding it is located in a great area and everything was clean.

Amara T.

Good service. Nice ambiance. Plenty of different flavors to choose from. Really nice and delicious!

Marisa F.

Been here too many times to count-- especially when I was pregnant. Could not help myself fight the cravings. Great selection of ice creams and treats. Friendly and fast service. Beautiful birthday cakes too. We love this place.

Good selections of ice cream

I love 31 flavors I like coming here often but tend to stay away because too much I a good thing is not good form me I discovered Jsmoca flavor it's doooo good you visit here tk you have to try it I always like to get hot fudge and nuts I thought it was funny the have thanks giving flavor ice creams I might try them next time which I always say ..., but usually get the same flavors My only suggestion would be to work on the cleanliness of your business it's starting to look very dirty in the conners and when ditting on the chairs and looking at the floor doesn't looks up to standards when your neighbors I cream shop is a lot cleaner And the owner should thank his customer for coming in to his business and not be in the back room there are other option to get ice cream it's part of the experience contact with other people idk ?

The gorgeous cake in question

I special ordered a cake for my moms 60th birthday and the cake decorator did a phenomenal job. I showed them a reference photo, and somehow my cake turned out BETTER THAN THE PHOTO. The cake decorator texted me while she was decorating and made sure i was okay with everything. The cake was beautiful and made my moms birthday so special. We were fighting over the last slice... i attached a photo:)

The birthday cake Arelia made for me! I was so pleased, and it was delicious. This is the color pink I was expecting in the first place.
Patti H.

PLEASE READ FROM BEGINNING TO END, because there is good to this and I want to give a special employee some love and positivity. Bad news first. I ordered my birthday cake on a Thursday as my birthday was on a Sunday. I received a confirmation e-mail, but somehow they "never got my order". I found this out on SATURDAY, and my mom went in and handled the problem for me. However, the man talking to her was rude, short and didn't listen to her. My mom was explaining what kind of cake I wanted and he kept scribbling things down messily on a sheet of paper, writing over and on top of his own very messy and illegible handwriting. The next day, I called in the morning and this time a lady spoke with me on the phone. She told me that "she can't promise it will look exactly like the cake in the picture, but she'll do what she knows how to do". First of all, if people are unqualified to decorate cakes and have no knowledge, why are they doing them? Second of all, I thought she meant it might look slightly different in color depth or something minor. Oh, no. Anyway, I tried to explain my cake with the chocolate cake, Reese's ice cream, how my name is spelled, the details and she didn't seem to want to listen. "Uh huh, uh huh, yes okay I got it", shutting me up and rushing me off the phone. That was rude. Apparently she didn't get it. My cake had been finished, but nobody was going to call me and let me know. I had to call myself and ask if there was a cake for me 2 hours after it was supposed to be ready. There was, but when I drove all the way across town to see it, I was unpleasantly surprised. It looked nothing like I asked, My name and a big "???" was written on the box, no details, it looked like a cheap, generic gender reveal/baby shower cake. almost all white with pale pink frosting, a couple of tiny frosted flowers that looked like sad drooping tulips, no daisies or anything else. I didn't know what kind of cake it was or flavor of ice cream was inside with no way to know. This was extremely unprofessional, messy and quite a nasty surprise. This was THE DAY OF my birthday, too. So I talked to Arelia who patiently listened to me explain my problems and the service I got, the disappointment of receiving a cake far from what I asked for specifically, she even talked to my mom on the phone to help explain things (I promise we're not Karens! My mom is just a little better at that and more articulate than I am) and then took me off to the side and showed me the order sheet, reviewed it all with me, made everything clear what she would do and that all of the details were correct. She then took out a hot pink frosting like the one I had originally wanted to show me, and I delightedly told her that was perfect and smiled. She asked me if she could write on the cake with white frosting because the light pink would have still blended in with it, and I said that was okay. I showed her the Fabulous Floral Cake, which was the cake I wanted and I also pulled up a photo of my birthday cake from last year because I always get the same one I like it so much for reference. She started working on my cake immediately and had it done by 7 p.m., which was perfect because that's the exact time I wanted to have it. I was so happy that she was so kind to me, so professional, so dedicated to making sure I had the best experience there and treating me so well. This is the best quality customer service and the rest of her team pales in comparison. If I could give infinite stars to ARELIA for making beautiful ice cream cakes, for her positive attitude, kindness and doing everything she could to help me and make me the birthday cake I was hoping for at the last minute, I would. She has a bright future as a cake designer. She made my graduation cake in early May, which was a total surprise from my family but it was so beautiful and DELICIOUS, it was just perfect! Thanks SO, so much, Arelia! What beautiful artistry. I suggest that everyone else is trained properly on how to make certain things including frosted flowers. Most importantly, though, they need to learn how to LISTEN TO THE CUSTOMER and take down information correctly so this mess can be avoided in the future.

Ice cream

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Farid A.

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14 years ago

Your regular neighborhood Baskin Robins...Never busy so the service is always quick & the staff are always courteous...

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11 years ago

The two men closing tonight were super friendly and helpful. It's also in a great location

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12 years ago

today a young gal, Leah, was very kind and helpful. She made our experience very pleasant.

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Ask the Community - Baskin-Robbins

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