We had a wonderful experience at Cold Stone Creamery thanks to a fantastic employee named Maji, Mafi, Mari (or Maki--sorry if I misspelled it!). She was genuinely happy, incredibly helpful with flavor recommendations, and made us feel truly cared for as customers. It's not often you come across someone who clearly enjoys helping people, but she absolutely did--and it made our visit even better. We left feeling great and will definitely be back. Highly recommend this location, and huge thanks to her for outstanding customer service! read more

Cold Stone Creamery - We asked her to write her name down for us so here it is you better confirm who we are talking about. - Ice Cream & Frozen Yogurt Near Me - Corona, California

Very disappoint the cake was not what the description said It was the wrong cake and ice cream feom the description for a bday party read more

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I really wanted to give 1 star for this location but they made up for their error and seems to actually be truly apologetic as well. I'd pre-ordered a cake for a birthday lunch. Set the pickup for 11:45a. When I arrived about 11:40, I was told the cake hadn't been decorated yet. I was also told it would be about an hour. Well, our lunch reservation was only 45 min from then and we still had to drive about 15min to that location. An hour wouldn't work. The guy at the counter called someone, turned out to be the cake decorator/manager. She drove to the location and had the cake decorated in about 15min so we were still on time. She was very apologetic and made no excuses for why the cake hadn't been decorated the night before. As for the location itself, the store was very clean and they had two large freezers of pre-made goodies. The cake was delicious by the way! read more

We tried this location this Saturday at around 6pm, the store was clean, welcoming and we were politely greeted upon entering. Our order was made quickly, but not rushed. We got an even amount of toppings throughout our ice cream, very yummy! read more

Cold Stone Creamery - Cheesecake Fantasy & Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Corona, California

Me and my boyfriend came in and the store smelled super strongly of bleach/strong cleaning product. We got our cups and we tasted our ice cream and it tasted like bleach.... read more

Place online order and was suppose to be ready for pickup at 7:23pm. Still had to wait almost another 20mins while walk in got served first even after I came before the walkin customer read more

Love it is a pretty good size. Well let's just say that non of the ingredients/toppings were mixed in well the guy plopped very little to no toppings like they are rationing. The cherry on top was that it tasted stale. The crossing's cold stone is way better. They also did not seal the to go top properly so it got all over the place. I will drive a little further to have a better experience. read more

Was craving ice cream after dinner with some friends and came across Cold Stone. Perfect location and its brand new. Really liked the design of this Cold Stone. Service was excellent, and the entire place was clean. Ice cream was made with fresh ingredients, and it tasted delicious. Will be back for more. read more

Amazing place and people who serves there are very nice and friendly ordered a love it founders favorite ice cream and have to say the ice cream did tasted really good and the service is really fast and clean . read more

I have been to many cold stone locations, however this one is probably the worst. The guy who serves us was very unenthusiastic and when asked what the flavor of one of the seasonal Halloween ice creams was, he replied "vanilla with black food coloring". When we received our ice creams none of the toppings were even mixed in. He just put them on top... I thought the whole point of cold stone was that they mix the ice cream and toppings on a cold stone. Additionally they rarely change their flavors. read more

Omg where have you been all my life! Went out for tacos with friends and decided to try this place out for the first time. Staff are friendly and helpful. The shop is small and it's busy but they go fast. They have a couple of tables and chairs for you to sit outside. I about died when I took my first bite. This ice cream is out of this world! I got the cheesecake with strawberries and crumbled graham crackers in a waffle cone. It was worth the price cause it was bomb! read more

Cold Stone Creamery - Cheesecake with strawberries and crumbled graham crackers in a waffle cone - Ice Cream & Frozen Yogurt Near Me - Corona, California

My grandma and grandpa and my brother got ice cream way over the cup and they got it from a girl and I got it exactly right where the cup ends and the white chocolate chips taste disgusting did I ask for some gummy bears and they gave me five and they were all green i'm sorry cold stone creamy, but I didn't like it at all read more

On google it said it closed at 10:30 PM, I had got there 10:18 PM. I got inside everything was fine until the young gentleman (Dimitri ) started rushing me to order. The other servers were nice but he was impatient. He had asked me if I was ready, I said no yet. He said to let him know I will be ready. After literally a minute went by he then asked me again in a rushed tone. Long story short I received my ice cream that he made and the cup was covered in ice cream that was dripping as well as Carmel. I asked for some napkins and he said right there in a dismal tone. The young lady who cashed out my order was helpful when I had asked to get a bigger cup for the messed caused by the other guy. Horrible service especially for a cup that costs $9 for a small size. read more

Very nice customer service, very quick to comply and very nice. The ice cream here is bangin too. Must have!!!

My grandkids love this place in Corona We always come here. The staff is so friendly

Nothing like ice cream after dinner and hanging out with family. Friendly staff and nice to come out making sure tables were clean. Def a returning customer here. TY! read more

I've been craving a milkshake for three weeks. And I saw that cold stone creamery across the street from me was now open. I walked in and was greeted by two gentlemen intended to very quickly. I asked to try the hot cocoa ice cream, and he gave me a nice scoop, and informed me that it was their seasonal flavor. Once I picked my flavor which I did pick the hot cocoa ice cream, I added fresh bananas, and peanut butter. He began to make my milkshake asked if I wanted whip cream which of course I did and I was on my way the friendliest guys and the best milkshake. Can't wait to go back. I'm glad they're just across the street from me. read more

Was super pumped for this location to finally open, previously the closest was south Corona. Now I'm like 5 minutes away Great selection as always and super clean setup. read more

Cold Stone Creamery - Sweet cream ice cream and fruity pebbles is - Ice Cream & Frozen Yogurt Near Me - Corona, California

Emilia served me with the BEST customer service EVER! Such a sweet young lady! I had came in and didn't realize how close they were to closing but she took such good care of me! I really appreciate her willingness to serve, even in the midst of everything else going on. With that being said, I came in probably 20 minutes/ 25 minutes before closing and the other young man (blonde-ish/ reddish hair with a bowl cut... he was rude and also rushed me and my sister. He made my sisters order and made her ice cream cup really sloppy. Her ice cream was INEDIBLE! The food ended up not being that enjoyable in the end anyways because the atmosphere wasn't that inviting to me as a paying customer, if Emilia didn't take the time out to help me the way she did... with such GREAT customer service, I probably wouldn't have been ok with ordering from here. I don't intend on coming back unfortunately, the young man was actually very rude and he put a damper on my experience here. But SHOUTOUT TO EMILIA... YOU WERE THE ABSOLUTE BEST! I LOVEDDDDDD HER! A sweetheart! She deserves a raise/ a leadership role! I loveddd my experience with her! read more

Let me start off by saying I've been to several Cold Stones all over So Cal and this one probably has been the worst. Seating is only available outside and we're talking really cheap furnishing. Parking is minimal and my Founders Favorite was inedible. My ice cream had so my stale pecans I had to brush my teeth immediately after. Super gross. I had it remade and it was essentially the same thing. Also, no one in the store knew how to apply the free birthday ice cream for my wife's birthday. I'll pass on this location all together. read more

Came here last night (09/06/2023) to get my ice cream fix. The line was not that long so I thought it would be quicker. There were 2 employees that night and the person in front of me got 3 orders of ice cream which were not that complicated. One employee was already helping her and then the other employee helped her as well. I would think that she would have gotten my order instead to make the line quicker but no. I had to wait longer. The person in front of me even asked the employee if she should help me instead but the employee said, "It's okay." I also thought that the employee was kind of flirting with the customer which I think was inappropriate to do during work. She didn't even apologize to me for waiting. But she did apologize to the people behind me‍ The ice cream was good per usual but the employees, not really. Needs more training in Customer Service in my opinion. read more

Love this new Cold Stone! Placed my order on their website and it was super easy and ready as soon as I got there despite them being incredibly busy. The staff was excellent. Very friendly and quick. Will definitely be back! read more

Excited to have this location closer to me, but after 3 attempts, I still like the Corona Crossings better. All 3 times, my waffle cup was stale and chewy; if you don't sell a lot of these, then maybe don't make so many ahead of time. The spoons are too flimsy and break every time. The other location has sturdy spoons and easier to eat with Tonight the chocolate ice cream tasted freezer burned and almost a fruity flavor to it. I get chocolate devotion every time and know how it should taste. Would love for this place to be my go to place and for my review to move to 5 stars, but a little more attention to the details would be helpful. read more

EMPLOYEE MADE A MISTAKE ON MY ORDER. I DROVE ALL THE WAY HOME AND DISCOVERED THE MISTAKE. I immediately called the shop and was told there was no manager and they couldn't help me. After 4 days of calling, and one employee telling me to come in, still no manager. Staff doesn't properly speak or understand English. My order was incorrect. I spoke with 3 different staff members, 4 separate days. Manager is unresponsive and employees still refuse to make good on an order that I spent more than $30 on. I was never rude or unprofessional and as a consumer I don't expect to be told on 3 separate occasions that my order will be remade properly and then when I drive 39 miles to the store, at the request of the staff, I get turned away. It's truly sad how I was treated. Now, it's cost me more than $30 in time and gas trying to get the proper treatment as a consumer. read more

Just opened today! Got my ice cream! Freaking delicious, as a resident here everyone was super excited for Cold Stone to open!!!

every time i come here with my crazy kiddos and all, olivia makes it a wonderful experience! it makes all the difference to have an employee who is sweet to their customers. no one else i've come across here has been as kind or as friendly as olivia. my go-to ice cream spot, so glad they opened one up near me :) read more

Yikes be careful with this shady Cold Stone location! They will add an unauthorized tip charge to your total without your knowledge! I came in to pick up one of their overpriced ready-now ice cream cakes on August 18th. The cake was $60 total, so I inserted my card paying that amount. Later I found out the charge on my statement was $70. I didn't notice the charge until I checked the receipt and realized the cashier put the tip as $10.. I did not approve of this tip as there was no tip option on the register screen when I paid! Proceed at your own risk. read more

Store is extremely clean and everyone who works here is super friendly and patient with all the questions my 8 year old son had. Stoked to have this place right down the street from where I live By far the best ColdStone Ive been to!!! read more

came here on 6/3 around 8:30pm.im allergic to peanuts and tell me why i ordered a vanilla w oreos and it was contaminated with nuts i understand it was busy but the staff should be cleaning tools after every use. will not be coming back to this location read more

Love this location ! Their speciality ice creams is what keeps me coming back to this particular cold stone - ask for the pistachio, you won't regret it ! read more

The best icee cream in the business. The staff were really helpful and friendly too and that was just what I needed, cause my group had questions about everything as they had never been. Everyone loved all the flavors and are looking forward to coming back. read more

I love this location specifically, absolutely incredible management and Rockstar always takes great care of me. they are always going above and beyond and i will continue to frequent here for my favorite dessert read more

Love cold stone and glad they are closer than the other locations. Happy to have them around.

Starwberry Blonde was amazing. Will be back. Nice clean location. Highly recommended. Thanks guys.

This place is amazing! The employees are welcoming and the ice cream is super good! If your craving some top of the line ice cream, check this place out. I'd definitely recommend it!! read more

Great customer service! Very helpful. So glad they opened one closer to where I live!!! Will definitely be coming back!

service was amazing!! olivia served me and she was so sweet and helpful!!! will definitely be going back a lot!