If I their was any negative it would be negative 1 horrible customer service you walk in & no greeting at all Aries shift leader how did she get their I'd fire her right away. read more

5 Stars for moving a big crowd out in a hurry. Every BR has the same ice cream so what sets them apart is the service. Kudos to the 3 folks behind the counter who were hustling to get every body handled at the end of a hot day. read more

Baskin-Robbins - For the owner: bravo to your crew. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

i like ice cream friendly staff love it here very much you should go very very goodd and clean

Best customer service I've ever experienced, at any restaurant really. Super clean and modern inside too.

Just order from Postmates from here and the ice is delicious at this location. My daughter loved her Halloween themed ice cream! Thank you!

The ice cream was good with many options. The staff was polite and quick. The only thing I didn't like is that we somehow ended up losing our turn just because we took some time to make up our mind and ended up waiting for the people behind us to finish their orders. I think they're should figure this out to be more convenient and fair read more

This was the most fantastic Baskin Robbins I have been to in LA! The best costumer service, clean counters & floors, cold fresh ice cream, and the best smoothies I've ever had. I don't go to Baskin Robbins often, but when J do I'm gonna make sure to go to this one! read more

The workers there are very nice. They have signs for social distancing on the floor. Everyone was wearing a mask. There was on worker who helped me who was working super hard. I didin't have a tip for her but at least I can leave her a good review. The ice cream is of course delicious. You can do contactless pay. I used my phone to pay. I think you can also order in advance. read more

If you read my reviews, you'll know that I really like clean stores and restaurants and that's why I've given this location a 5-star review. They have a parking lot and plenty of street parking too. The store is clean and very well maintained by the staff. It looks like the franchisee is really on top of things here. The ice cream buckets are fresh and have the most common flavors. I've come here on and off since 2001 and it just seems to get better and better. read more

If you want great costumer service you ask for George 100%. His charm and charisma make this location worth while.

Customer service is top notch. My wife loves this place. I know it's a chain but they don't treat you that way.

It's classic it's good and it's always solid if you need your ice cream fix! Perfect for a Saturday night!

Do not custom order ice cream cakes here. What a horrible experience. Baskin-Robbins totally ruined the cakes for my daughter's 1st birthday party. I ordered 2 cakes, a 6 inch and a 9 inch. The 6 inch was supposed to have her initials in cursive and I specifically asked for the initials to be large so that there wouldn't be tiny little initials in the middle of a large empty space. The guy on the phone said NO PROBLEM. So what did I get? I got 3 tiny little initials in the middle of a large space and the initials were in Block Font, not Cursive. The second cake I ordered was the "Petals and Pearls" cake they advertise. The color advertised is a Tiffany Green/Robin's Egg shade. What did I get? A baby blue!!!! Being as how everything at my kid's party was Aqua, the baby blue did not match anything. I was so flipping upset because I picked this cake up at Noon and her party started at 3pm. When I told the shift manager girl about everything I was upset about, she called her boss who is apparently the owner. He told her to give me $3 off. $3.00!!!!!!!! For a $60 custom cake order that they got wrong on multiple levels, they offered me a $3 discount. Unbelievable! Then the shift manager tried to give me some retarded excuse for them not being able to match the color exactly to what is in the catalogue. A dumb ass excuse from a 17 year old is one thing but a $3 discount offered by the franchise owner is completely unacceptable. read more

Stopped by this baskin Robbins today and was pleasantly surprised of a remodel! The store looked great and very clean which is a huge plus during these crazy times! Workers were friendly and accommodating, was nice to see everyone abiding by all the new rules and regulations regarding masks and social distancing!!! Thank you! I felt safe. I ordered eventually, got the usual, VANILLA! Thank you thank you! Found my new favorite ice cream store!!! read more

Bought a few items; was charged higher than the posted price for one of them. When I politely pointed this out, the cashier said, "That's the price. My boss hasn't changed the sign yet." I asked if she would please honor the posted price, and refund the difference -- she refused. So I handed back the item and asked for a full refund (on principle; f this noise). She refunded my money, but treated me like a leper during this whole exchange. A quick search finds the CA law they're violating: https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=BPC&sectionNum=12024.2 read more

As a former ice cream scooper, I'm pretty understanding when it comes to issues with making milk shakes. That being said, when an obvious 'newbie' spills a good portion of your shake on the counter and you just request "lots of whipped cream", the last response you expect to hear from one of the OTHER workers is, "next time we'll have to charge you for extra whipped cream". When I pointed out the 'missing' milkshake, rather than being treated like a valued customer, or any inkling of the concept of customer service, this other employee proceeded to state she could "make another shake" if it bothered me so much. Originally, the issue didn't bother me, but this employee's attitude turned something inconsequential into something that does bother me, to the point that I won't be returning to this store, and giving the store a mere 2 star rating...something I rarely ever do, and that's only because the ice cream is always good. I've been to this shop several time over the years, and it's always been OK, not great. I've served by this particular employee before and she's never been really friendly, but she crossed a line today. I love BR ice cream, but if this is the service I'm going to get at this particular shop, no thank you!!! read more

...we all scream for ice scream! Seriously, what can be better than driving down Magnolia Blvd at 9:30pm on a warm summer Sunday evening and craving that final treat before the inevitable work week grind! Pulled right up to the store front walked in (no lines) and ordered a quart of pistachio/almond ice cream to share. No fuss, no muss, just good customer service. And the ice cream? Delicious as always!!!! read more

I love frozen yogurt, but sometimes it just doesn't do the trick. There is something so decadent about real ice cream that frozen yogurt can't easily replicate. Now, when ice cream stores figure out how to have the variety of toppings that yogurt joints have, at a similar price, my life will officially be complete... Anyway, this is a great spot with tons of cool flavors, ample seating, friendly servers and plenty of parking. Hooray! read more

I've been coming to this Baskin Robbins for as long as I can remember. Great ice cream and even better customer service. Everyone is always so kind and friendly. read more

Let me start by saying I went in at 9:30pm on a Saturday night. I understand they close at 10pm, all 3 employees are already cleaning and rushing. I ordered a Banana Royal, as advertised it comes with two scoops, banana, whipped cream and caramel sauce. As she was scooping the ice cream I noticed the scoops were very small, & so I asked may I please have a third scoop, she said no, I said can I please have it I don't mind the extra charge, she said no, not possible, (they like to lose money I guess) I could not believe it, I wasn't asking for anything free. But anyways I said ok then She asked me what I wanted on it, I said as advertised. When I get it, its full of chocolate fudge, which BANANA ROYAL does not come with chocolate fudge. The employee's name was Nathaly or Nathanaly, not sure exactly but just very rude woman, everything we ordered looked sloppy and just horrible customer service. Never going back there again. I gave one star because its not possible to not give any. read more

I haven't been to a Baskin Robbins that I haven't liked...the service is great..they will let you sample all the flavors if you want...the prices are decent I guess..around 5 bucks for a shake which is what I usually get. I got the half rocky road and half cookie dough..I can never choose so I had to get 2. They have a decent parking lot and was quick. I'll def be back if im around and craving a shake..which I usually am. read more

like its ice cream, ofcourse there's always a good review for icecream, my fave is nutty coconut and rocky road in a hot fudge sundae

Was disappointed they're not enforcing face masks even though there's a sign that says face mask required. There was an older lady there talking to one of the staff (both staff were wearing face masks) and they didn't even tell her to put a mask on. The global pandemic is not over yet. This is why a lot of brainless Karens think they can get away with not wearing one. read more

The best tasting chocolate dipped soft serve you can find. It was like eating hot fudge crusted ice cream. How can you go wrong with that!! I will save my calories to have another one of these. read more

Sub par customer service is what I received from short Hispanic girl ( I'm only stating that so everyone can beware who to stay away from). I went in to get the "Elevens Heaven" ice cream treat that I had gotten previously at this same location ( first time wasn't a hassle) and when I let her know which cone I was going for she gave an attitude, slammed the ice cream window, and visibly showed frustration as if it was a burden to her (side note: isn't this your job??) and in the end she didn't want to put in the effort and gave me a completely different one from what I asked for! When charging she glared at me angrily as if I had asked for something free. I should've been the one who was upset but decided to just thank her and walk away politely. Also their bananas for their splits are never ripe and always green. Don't bother coming here just give your business to many other local ice cream shops who will treat you 10x better. read more

Clickbait!They're were no free promotions on ice cream day,even though they say free promotion on websites,the app,and even the sign they told us they had none. read more

We love coming here! Staff is welcoming and super nice!!! Ice cream is delicious! Highly recommend the rocky road!

Love getting a treat while doing my laundry right next door! :) It has a little parking lot that they share with the coin-op laundry and a gym, so it gets a bit crowded in the evenings, but definitely fresh ice cream (no ice chunks or freezer burn) and friendly service. :) read more

Rainbow Sherbert is the flavor to beat! Good variety, helpful and always friendly staff and it's on a quiet side of Magnolia so you can sit inside or outside and enjoy any of the 31 flavors! read more

A few weeks ago I had a special birthday shindig to attend, I offered to bring the cake for the event. I wanted something different than your average Porto's cake and not a bunch of hard to handle cupcakes. I instantly thought back to my childhood and yearned for an ice cream cake. The decision was made, I called and placed an order, the attendant could no thave been more helpful. It was a breeze ordering and picking up this cake. I highly recommend obtaining all your desserts from here if possible. read more

I don't usually come to this location but I was in the neighborhood for some wings and decided ice cream would be a good end to the night. I had a coupon or a free scoop so I decided to use that. When I got there the place was very clean and the staff did greet us. I thought we would be there fast, just to get our ice cream and go because there wasn't that many people. Unfortunately the people in front of us took a long time and we were there for a very long time waiting for our turn. When it was finally our turn to choose our delicious fluffy goodness the guy was not very polite and we felt rushed to pick a flavor. I know that it must be hard to work with a lot of customers that take a while specially at the end of a shift but I think each customer deserves quality service. In the end I got pistachio flavored ice cream and it was good. It would have been better though if the service provided would have been just as sweet. read more

Probably come here twice a month. The girls here rock. They always have a smile and are uber friendly. Plus, they let you try samples of whatever you want!! Whoop! Lol. Stop by if you want service with a smile and have an urge for some frozen goodies. Be sure to tip accordingly! read more

Ice cream to die for. Got the strawberry cheesecake. Not my first pic but still... So rich and creamy ..... If I was about to be executed this would be part of my last meal. read more

The worst location ever. Let me first say that I very seldom right a review but I just experienced the worst customer service ever! Their scooper person Marissa should Never be allowed to be around customers. She was very rude & condescending. Perhaps she doesn't like serving black people. Anyways, I purchased 2 sundaes & 1 child scoop of ice cream. As I got to the door, my daughter offered my grand child a spoon of her ice cream but the little one shook her head no, so I turned to Marissa to inform her that my baby didn't want it. To make a long story short, Marissa refused to refund me my money & I end up leaving the ice cream on the counter. Mind you, its not about the dollar, its about the bad customer service that I experienced because I spent about $12 & some change in total. I have been a Baskin Robbins consumer for many years & this is the first time I've had a bad experience with them. The franchise is great however, this location sucks! A message to the owner Vahe; you need to fire that rude heffa Marissa working behind the counter. A message to the public, you should be ok going here as long as you are not black! It disgust me that i had to give this place even 1 star in order to post this review. read more

This place is always crowded an there's always a wait there's only one person that works there an the man that works the register is always mad an has a bad attitude but the ice cream is amazing!! They need more employees eSpecially in the summer! read more

I brought my little guy to get some ice cream. The two girls Stephanie and daisy were really sweet and great to chat with for a minute. We shared Ice cream stories. Great ice cream, great service. I'm glad this is now my local baskin Robbins : ) read more

Their prepackaged ice cream from the freezer section is fantastic! However the last couple of times we came in and ordered from the window display cases it wasn't very good. Felt like the ice cream had been in the drum too long and wasn't very fresh. Also ordered a shake which proceeded to give me the runs promptly. Not sure if maybe the milk was old or if my stomach was just sensitive to the dairy. read more

I am utterly amazed at the guest service here. The 3 employees on staff tonight have handled the flow of guests with speed and professionalism. I also witnessed them help a difficult guest with smiles on their faces. I have never been to this particular B&R, but I'm willing to come back to this location because I've enjoyed the service so much. The employees may be young but they seem to enjoy what they do. read more

Who doesn't like Baskin & Robbins? This location is always clean and with great service.

Stopped in for an ice-cream cake and the transaction was painless. Decent selection of cakes, helpful staff, and ten minutes later I was the proud owner of a delicious ice-cream cake. read more