The lady preparing my treat today was not wearing gloves. It's unacceptable. This is a food establishment, and you can't run a cash register and then prepare the food - in this case my ice cream cone, without wearing gloves. read more

I went in to BR today to surprise the family with ice cream cones. I asked that they put them in cups with the cones on top because there was no way I could drive holding four double scoop cones. The gal says ok no problem. Then another lady working there tells me I have to pay extra for a cup and a cone. I asked for something to hold the cones then as there was no way I could drive. She said they don't have them. In a nutshell the price per cone if you can't hold four cones and drive is 25 cents more a cone. Oh and she told me the mark up was fine because I was still paying less than the regular posted price because apparently today they were running a special. How does that make me feel better about what happened and what about when there is no special going on. Why should A person be required to pay more for a cone because the store won't provide carriers? My family ended up with no cones because I refused to pay a surcharge for something clearly needed to be able to bring their product home. Another company with subpar customer service and disengaged and rude employees who justify add on fees with absurd reasoning. read more

The Agoura Baskin Robbins deserves 100 stars for customer service. They are so helpful and always go out of their way to ensure we get exactly what we want when ordering our kids birthday cakes. They really provide that small town friendly service and they are a very important part of the community. They have good ice cream too. :) read more

Peanut butter chocolate. That is all. I have never tried another flavor here in my entire lifetime. I know. It's pathetic BUT their chocolate ice cream is so tasty. Then add fresh ribbons of peanut butter throughout? UGH. Heaven. read more

We've been coming to this Baskin-Robins location for years, and the employees there are always very sweet and respectful. The ice cream is always perfect too! read more

Stopped by for an emergency birthday cake on the way home from work. Was greeted by Ali and he hand walked me through the cake selection until finding the birthday cake. He had a great attitude and went out of his way to provide a great experience. I look forward to buying more birthday cakes and visits here in the future. This store's Google Rating is 4.8. Not sure why this location is a 3.5 over here on Yelp. read more

Avoid - especially on a hot day. There was no air conditioning (or at least it wasn't on when I went in today) and the poor, sweaty teenage employees were rebooting their system with a line of customers out the door. I ended up leaving after waiting for 10min to get a pint at Vons across the street. read more

It was my birthday on Monday and I said oh it's my birthday do I get a free ice cream. The guys just look straight in my every and do u have a app and he said no u can't and he did not have a good attitude about it.he should of said oh sorry miss buy u have to have and app in order to get an free ice cream that's what he should've said read more

When I read these crap reviews, all I can think is how sad you must be to berate an employee for following what their boss tells them. Quit complaining about prices you entitled sad stay at home moms. Go get a job instead of bottom feeding off of society. I used to work their and the fact you scream and cry over shit like extra cherries and a public bathroom that we say time after time we don't have is quite pathetic. Go shop somewhere else, no one wants your bullshit reviews that have no relevance to our customer service and the business's actual flaws or positives. Go to another ice cream shop because I will not serve a self centered egotistical maniac like you. Only one complaint in these reviews were legitimate and for good reason. Next time you get the urge to post a review with no pertinence to the business just say to yourself," I'm worthless and my review is meaningless and I'm going to go home to my family and better myself." Responding to the guy who said he wasn't let in 1 minute before closing, were open for eleven hours every day of the week. Just please never come back. We don't need people like you. read more

I went to the Agoura Hills Baskin-Robbins for my birthday for a Sundae I asked for extra cherries on my Sundae because it was my birthday The man behind the counter said we charge $1.00 per cherry. I said "You're kidding, right?" He said NO and he wouldn't give me any extra cherries. That is the WORST customer service I have ever experienced. I've been going to this Baskin-Robbins for many years and I can't believe they wanted to charge me ***1 dollar per cherry***** and it was my birthday!!!! SHAME ON YOU Baskin-Robbins. I'll be going to Coldstone Creamery from now on. This is NOT how you treat loyal customers. read more

Sells delicious BR ice cream but beware the swindler. 31st $1.70 scoop day. Rings up as $3.29-.86=$2.43. Even if you added LA tax to $1.70, you'd still pay only $1.86! Little boss in the store also emailed his subscribers a $3.50 deal for prepacked quart at $3.50. Showed him the email. In store it's buy one get one for $7.99. That's $4.00/quart. Well, I didn't want to buy two quarts and he even admitted his mistake in the email that HE sent out and claimed he'd honor it. Great. Till I got home and looked at the receipt: $6.99-3.00 =$3.99. Not quite $3.50. Not large sums of $$ but if he's doing this to every customer on the 31st, that's just dishonest. Never had these issues at other BR stores. read more

We contracted Claudia to make a cake for our daughters sweet 16. She is the most amazing cake chef that did a wonderful job with the cake. She got every detail of the cake just perfect!!! Hats off to you Claudia!! Joe and Jen Posey read more

Shame on you! If you are serving any kind of food you legally have to provide a restroom for customers! !!!! Do not buy ice cream from the Moorpark location read more

This is the second week in a row I have attempted to patronize this local business. Last Sunday 7/14/19, there was one employee working and the line was out the door! Just now at 7:37 PM on a Sunday evening in July. The woman in front of me was trying to pay by credit card. None of the employees knew how to process the credit card payment! Really?? They made the poor customer go out and get cash. As the line grew and grew. Three employees working and not one knew how to process a credit card payment! The woman behind me cut in front of me to pay for an ice cream cake- with a credit card! Then she wants the name written and candles! I asked one of the 3 employees still perplexed over the credit card if they could take care of me? They were too perplexed with the credit card that they ignored me! Disgusted the second week in a row (about the same time last Sunday, 7/14/19, I did what any rationale person would do. I did not say a word to the woman who cut in front of me and walked out! This place, as Kevin O'Leary, aka Mr. Wonderful would say- IS DEAD TO ME!! It's a miracle they have been in business so long. read more

so after posting my review on here it must have been noticed by the employees that work here because shortly after I got a message in my inbox telling me what a b*tch I am and how my reviews are negative. Real classy Agoura Hills location. Sounds like you guys need to clean house on the employees because from the looks of your reviews you need new staff. I messaged another person who posted a review on your staff and they said after posting their review they also got nasty messages. Coincidence ? probably not! read more

We love coming to this store. The store is always clean, stocked with my kids' favorite ice cream and the employees are always attentive and polite. The owners believe in giving back to the community and not only donate to the locate high schools but even have an fundraising event where my son's elementary school gets a discount and can come watch their teachers scoop ice cream. The kids love it. On top of that, they have generously agreed to sponsor my son's baseball team. We love supporting business that care about their customers. Thank you for everything! read more

We have been pretty cautious about which restaurants we go to during Stay at Home, but we were craving ice cream so decided to check out Baskin Robbins to-go. It was so easy and they are doing everything they can to keep their customers safe. Only one customer is allowed in at a time, the employees retrieve any items from the self serve fridge for you, employees are wearing masks and there is plexiglass in front of the register. We felt totally safe and would totally go back again. Thank you for taking care of your customers during this time! read more

Went to claim my birthday ice cream yesterday and they told me that I needed to download a app and scan to receive a children size one scoop of ice cream. Really? All that for a children size one scoop! Well the download was not working and had to leave, wasn't going to sit there all day trying to download an app. It's my BIRTHDAY! Come on Baskin Robins I've been eating your brand of ice cream for years!!!!!!! read more

Looking at my friends delicious ice cream. WOW. Store is very clean and busy.

The gal who helped me here last weekend was not very happy to be here. I really felt like I was annoying her by ordering 2 cones. Then when I added a coupon to the situation, that was it for her. I get that working here probably can be frustrating at times but I'm seriously one of the nicest customers ever. Please be nicer to your customers. I won't be coming back here because I don't like feeling like I'm troubling someone with my business. read more

Hire some nice people. Grumpy b word employees who can't handle the pressure of too many people and resort to snapping at children and refusing more than 2 samples is gonna lose you business. You just lost mine and several other families. read more

I feel like I come here every time I visit Oak Park. The service I've gotten has always been good. The only downside to this location is the fact that it is really small. There is barely any sitting room inside, and there are no chairs or tables outside. I always find myself eating in the car after buying ice cream here, which sucks..but that never stops us from coming back. read more

My girlfriend and I are dessert freaks and frequently get ice cream from this Baskin Robbins. We usually get the 3 scoop sunday with rockey road ice cream, hot fudge, melted marshmellow, and whipped cream. The staff here are friendly. The building is kept very clean, the staff are always cleaning their work space and their instruments. I will definately be going back many times. read more

The ice cream is good but there is never anyone working that even speaks halfway decent English. It bugs me that I have to make motions and point around just to get toppings on ice cream. It's not a good enough reason to stop going, it's just irritating. read more

Wonderful friendly service taking care of our local community. Thoughtful engagement with the kids. They loved the ice cream and want to come back for more! read more

This is the best BR ever the service is great The owner really takes care of the customers. Plenty of pre packed easy to grab quarts. Clean well run read more

The owners of this Baskin Robbins are just the nicest people. We recently bought two birthday cakes there and they really went above and beyond to make sure the cakes were just the way we wanted them - and they even carried them out to my car for me. They clearly care a lot about their customers, their employees, and the atmosphere of their restaurant. Highly recommend! read more

Had a coupon, (that I got from coupon sherpa), and they would not take it! Said it had to be printed. A bit ridiculous considering the day and age we're in. Don't understand why they can't write down the number off my phone. read more

Ice cream here is great of course. The servers are nice and give you all the samples you need. And the are open in the 4th of July!

Came to this location and as soon as we walked in we noticed the unpleasantness of one of the employees in there. He looked about 19 years old. I immediately noticed the long face, and in my mind I really wanted to tell him " do not worry we are going to tip you" since we were a group of 8 people but only 4 of us wanted ice cream. After we paid I noticed something, which I really hate to make it about this but I rarely get this feeling, so when I do, I sense it and I know it is happening, and its called discrimination. We were a group of 8 hispanics and the server was Caucasian, who had the face of been forced to be there. But like i said, once we paid, two young Caucasian girls walked in who he immediately changed his face with and even started smiling. This is when I confirmed my gut feeling. He even said goodnight to them even though they totally ignored him. So to top it off, right after they walked out he came to us and tells us that we can't be seated anymore because they are closed. He said they closed at 9:30 p.m. even though it said 10:00 p.m. and when he said this to us I looked at my watch and it was 9:43 p.m. We didn't want to cause a scene so we just got up and finished our treats in the parking lot. I looked back at the closing time and yet indeed they do close at 10:00p.m. not at 9:30 like he said! A group of guys walked in after we walked out and were served. I really wanted to go back inside and tell the guy that I thought they closed at 9:30p.m. which by this time it was already 9:55 p.m. Honestly just writing this review reminds me of how uncomfortable I felt which makes me really angry since I was with my family and my wife had just treated them to watch a movie at the theater near there. Nice way to have that ruin the night instead of making it better, which is the reason why you go for ice cream as a family! read more

The owner was there and the staff was not as smiley as always. The owner kept eyeing the employees so they wont put a bit extra ice cream one the cone. Not a nice environment. read more

this has nothing to do with covid but, if you're going to sell chocolate fudge ice cream do not sell me chocolate ice cream pretending to be the empty bucket was supposedly chocolate fudge. not cool! order chocolate fudge!!! they have it. don't be lazy!!!! read more

I called to order a last minute cake for my sons birthday and Jay was so pleasant and accommodating. He text me some pictures of cakes he had and said he could customize it to my liking. I was able to pick it up within the 2 hour window I gave him. When I picked it up, Jay was just as pleasant in person as he was over the phone. He created a beautiful, fun cake that my 9 year old and our family enjoyed. Delicious! Jay even text me the next day to make sure we were happy with the cake. Thank you Jay! I will definitely be coming back. This is how customer service should always be, but unfortunately it is a rare finding today. read more

Great customer service but unfortunately the cake was ordered chocolate (also showing on the receipt)and I received white.

Some of the best ice cream around with a staff that has a great attitude. I had no problems using a coupon here either. Unfortunately a cheap skate ahead of me Kira B. was trying to pull a typical coupon scam by demanding something that was clearly not allowed on the coupon. Kira B. was really causing a scene and like a typical scamster & it was close to closing time and there was a line. The nice gal who was working here looked at the people in the line. I locked eyes and shook my head firmly indicating to not let this cheap skate scammer pull of her dirty filthy rotten coupon scam. I couldn't be more thrilled to see that Kira B. left a review stating that she won't return. Good riddance we are better off without her! The ladies who work here have a ton of patience and even stayed open a little later because it was taking me so long to decide what I wanted, and in all fairness I had been talking with them since before they technically closed when I started my order. Some of these slow pokes need to get a GRIP on reality and realize a place like this takes time because it is hand scooped. REAL ICE CREAM that is absolutely head and shoulders above anything you can get in any super market. When this place is closed yeah sometimes you have to goto the supermarket and luckily the one right next to this ice cream spot carries Coolhaus Mint and Chip ice cream sandwiches which will work in a pinch... except for the true ice cream fiend which you will witness in the story that will unfold. Right as I walked out of this fine Modern Ice Cream Parlour low and behold Dyland D. tries to barge his way in furiously shaking a locked door demanding to enter a business that has already closed. Never in my life have I seen a human being fiend for ice cream so furiously! It was a site to behold, where Dylan D. even threatened to call the police, and over what? Ice Cream. I think Dyland D. needs to have a ice cream intervention ASAP! read more

I agree with everyone about the service. There's this one gal that is just awful! Rude, non-accommodating, looks like she feels miserable and acts even worse. If you use Coupons or have special requests, it's as if all hell broke loose! read more

The staff is super helpful. I had to buy a cake for my boyfriend and they went way beyong my exceptations. I will be back very soon for my daughter's birthday cake. read more

We called in to order 3 polar pizza cakes for our daughters birthday. We spoke to a young kid Nov* and he took our name and said they would be put on hold for us. we asked if they needed a credit card to put them on hold, he said no. We asked to clarify because we planned to pick them up 30 min before our daughters party. You are guaranting that they will be ready, and he said yes. Well when we went in to pick them up the next day, 8/5/17 at 2:30 they were out of them. The kid who took the order was there, he said they can't find the order. The manager merely said, the kid did not properly take the order and they don't have it. She never even apologized. read more

Never order a cake with an image from this location! All they have to do is print your image on edible paper and place it on top of the cake. Something this simple went way wrong. They cut off part of the image, it wasn't centered, it wasn't laid flat so you could see crinkles and bubbles, the colors were dull, the writing was not legible, the frosting on the side wasn't flat, the color of the trim didn't match the colors of the image. It was a total disaster! read more

Best cakes ever!! I order cakes from them for every occasion and they continue to impress me.The ice cream cone cakes are too adorable! I was able to pick out the flavors for each cone and they were a hit with the kids! The girl working their was super helpful while taking my order and made sure i was fully satisfied with my order. Their cakes are neatly done and tasty too! read more