Nina the manager is of the opinion that if you order pizza on Monday using the Monday offer, she will make very poor quality pizza because she can't afford to have these offers. So she sends pizza with the almost no toppings not even cheese. Plus she is so unprofessional. Never ordering at the Gaithersburg Goshen store again. All pizza stores have offers no one ever has this mentality. Don't create offers if you can't allow people to use them. read more

When I use to get this 2 years ago it was more flavorful. Today or tasted like a pizza. Crust was good. I'd suggest the cashier to wear gloves as well when they are handing money and then serve the single sliced at the front. read more

Basil's Pizza Subs & More - Italian Sausage Calzone - Pizza Near Me - Gaithersburg, Maryland

Their steak sandwiches are bomb. The best in the area. I order here every weekend. Would definitely recommend

Trash. Just don't do it. Hope I don't get sick after the food I just ate...sucks because I paid DoorDash fees too

Do not order especially through an app for delivery. They will lie and say they tried to call and never do. If you absolutely want this food just order pickup but as for me I'll let everyone I know to never order from here again. read more

Consistently awesome tuna sandwiches, the Halal Beef Kabob Pizza rocks, the Gaithersburger is outstanding and the Kabob platters are very tasty. I appreciate the variety of foods you can get from Basils. The staff has always been friendly. read more

Racist. I walked in neither of the people at the register acknowledged me BUT they made sure to help the white guy behind me. I finally asked if I can order and the guy pretty much ignored me. I walked out. I refuse to spend my money at an establishment they won't acknowledge my existence. No thanks! read more

Was passing through the area and got the mama special pizza . Was excellent! Perfect ratio of toppings, sauce, and crust. Highly recommend! read more

Basils is my favorite pizza in the area. The taste is what makes me keep coming back. It should have higher reviews.

Basil's Pizza, Subs and More is definitely a great find. It is one of the hidden gems in Gaithersburg for gyro lovers. Small (not enough space to sit large groups), clean, fair prized, welcoming restaurant. Both the staff and owner are pleasant. The gyros were authentic and the crispy fries were a winner. They have two types of fries. I chose the crispy fries. Delicious, no fuss good food at a very fair price. If that's what you're seeking, this restaurant is your destination. It is a place worth patronizing repeatedly. You'll be quite pleased. read more

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I've been trying to try this pizza for a month. Photos look amazing but when i called they didn't answer ‍ i will keep trying read more

I was a little nervous going due them being empty and they seemed a little unwelcoming. But they toke my order and it came out fast about 15 minutes. The garlic bread is so good. I got the chicken Alfredo, it was good but it had no real taste to it. Maybe salt or Parmesan cheese.. I also go the stuffed shells now that was excellent. I would order that again and again. My over all experience's was good I would return. read more

Love their boneless Buffalo wings and their pizza! The best part is that they're open late when everywhere else is closed.

Never received my delivery order and hung up on me when I called to complain!!! I live nearby and placed a delivery order at 6pm and was told it would arrive in 40-50 minutes. At 7:53 my order had still not arrived. When I called they had forgotten about it and it would take another 40 minutes. I asked if I could be compensated for this extreme delay especially because we were fasting for Ramadan and specifically placed the order so it would arrive early. They said they could give me a 2L soda which I said was unacceptable. I asked if I could receive fairer compensation and they told me they were going to cancel my order then immediately hung up. Do not order delivery from this location!! read more

Hey, I give this place 3 stars. I wasn't able to use the 15% off check-in because the cashier told me it's only for online orders. He said his boss looks at stuff like that so he will not be able to give 15% off first-time visit. I said no problem. The check-in process was confusing because it said for pick up, but whatever. The wings were good. It was meaty compared to the pizza hut. I had a gyro it was okay... My friend said their chicken kabob was okay. They didn't like the rice as much. read more

I moved here from NY and finally found this local joint that has a decent pizza, good price, sides are good too.

I love basils! Always have had a good experience. I love their white pizza and their steak and cheese!!! read more

Basil's Pizza Subs & More - White Pizza - Pizza Near Me - Gaithersburg, Maryland

I've only gotten the pizza but I like the flavor and it's at a good price. $7 lunch special for 2 slices and a drink

Let me start off by saying I highly doubt this place is halal. I asked the owner in person and he couldn't even look me in the face & tell me. He just shook his head, seems very shady. Second, this place has the WORST CUSTOMER SERVICE! I ordered a personal pizza, went in to pick up the pizza and the fat lazy owner wouldn't acknowledge me until 15 minutes later, he kept picking up phones. Then he proceeds to forgot I even phoned in the order. Please do yourself a favor and avoid this places at all costs. Health department probably needs to be called too from the looks inside. read more

We decided to walk in and order our food. It smelled like sewage. We asked the man what was the smell he said " what smell ? " you couldn't miss it . It's a shame the buffalo wings are good! read more

I ordered a veggie burger with lettuce tomatoes onions and ketchup. For delivery.It came with all of those and cheese. I don't eat dairy. Who puts cheese on a veggie burger? Who adds toppings. And cheese at that. Thanks for charging me for not getting to eat. read more

On our way home from a vacation and decided to give this place a try. Very good and staff was friendly!

This place is my jam! We grab pizza from here when we stop on the way for a night traveling from New York to NC. Probably gotten their pizza 7 times or so and it's always good and the owner is super nice and chatty. We will continue to come back. read more

I bought their Pizzas three times. It may not be the absolute best pizza in the Montgomery County, but it is a good pizzeria on it's own.

I was looking for delivery while staying at a friends house. I was unable to place my $11.99 order online because the minimum is $12. I decided to call, feeling the establishment would reason a penny or so. Boy was I wrong. When I called, the minimum jumped to $16. Bad business. I jumped on Dominos website and had an order placed within literally a couple minutes. I've had Dominos a hundred times. I've had Basil's none. Because of the customer service. Be weary. read more

Its not a bad place, pretty casual Not so pricey, people are friendly, food was served in timely manner.... Small, clean n cozy place.... Wouldn't mind going back... Its open till 2 am very convenience Thanks read more

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Been going here for close to 20 years mainly due to lack of nearby options. quality has been ok but recently the pizza has not been good. Rubbery. Today they confused my order with another and kept me waiting an extra half hour. I mentioned that half the people I had ordered for would not even still be there to have their food I was told never to call again. I never will, even though we have been 1 or 2 times a week for over 10 years. On top of all that when I got my " correct" order it was missing 1 of 4 entrees. Never again. read more

********CUSTOMER SERVICE HERE IS HORRIBLE************ Came here to pick up two orders and had to wait more than 15 minutes when the order was already placed with ample time. It wasn't even busy, hardly any customer inside the store. Also owner (fat guy with white hair) told me to get the drinks out of the fridge myself like if it is my job to do so without even saying thank you. Very disappointed. read more

Visiting Gaithersburg for work, Basil's was the first restaurant I came to the night of my late arrival into town. The food tasted great and the portions were ample. In my opinion, Basil's is an amazing value. A week later I went back. This time I had the fettuccini alfredo with chicken breast and it was every bit as good. For a great meal for a great price, I strongly recommend Basil's! read more

Surprised by the low rating. We order delivery from this place ALL the time - pizza, subs, wraps, fried chicken. Delivery is on time. Everything is always really good. My favorite is their grilled veggie sub with extra cheese. YUM read more

This place is not even worth a star this place should be closed down or at least to fix they're mistakes. I had ordered a nuggets for my kids and a steak and CHEESE with 2 sodas and 2 apple juices and what do I get??? A steak sub with nothing on it but tomatoes missing a soda and instead of getting apple juice for my kids I got orange juice. They could've called and mentioned that they don't have any juices. So I called to see if they can do anything about it and the best thing I got was a nasty attitude with a side of lettuce and mayo being delivered to you with a 45-50 minutes of a wait so I called Grubhub an they Basils gave them a nasty attitude to the point they got so upset and will not drop off the the lettuce an soda cause they're butt hurt but in reality it's really hurting they're business and I hope people order from other places it's not worth the hassle headache with these people they don't care about customer service read more

Basil's Pizza Subs & More - A steak and cheese with nothing on it but Basil's are saying that the "cheese melted into the bread" - Pizza Near Me - Gaithersburg, Maryland

This is my first experience with this restaurant, with that I recently placed an order through the restaurants website. Upon checking out I was redirected to Slice a third party to complete and pay for my order. I dozed off after receiving a message indicating that my delivery time would be much later because they were busy. I recieved one phone call from the delivery person which unfortunately I missed. I did not get my order although it had been paid for. I called the restaurant and explained and was given a number to call Slice. I spoke with a representative and after my explanation I was asked to hold while the rep confirmed with the restaurant. While I waited I remembered a similar incident with Grub Hub and thought hmmm, Grub Hub reimbursed me so there's no issue, but I was totally incorrect as I was told that the restaurant will not honor my reimbursement. Now I must take time to file a small claims against the restaurant for $33.02. read more

I ordered quesadillas, a pizza, gyro, fried mushrooms and none of it was bad. This was a midnight order being one of the few places open for late night delivery I'm happy they are around. This isn't a five star restaurant but the food arrived on time hot and it tasted great. The delivery driver was kind which was nice. I do wish they would acknowledge orders for delivery, I had to call Grubhub to verify my order was still coming, which it did and on time. But minus one star for the trouble. read more

I've only ordered from here through Grubhub. It was ready on time and my order was exactly correct. I got a veggie burger, those delicious seasoned fries, mozzarella sticks, and chocolate cake (not as good as I'd hoped but okay). The mozzarella sticks travel surprisingly well and were crispy even after I pooped them in the microwave for 30 seconds. I'm surprised there are so many negative reviews, but my experience is limited. read more

Food was delicious we had a good ordering experience I will return to Basils. Pizza fresh and tasty, wings were juicy and cooked to perfection,fries were food and bread sticks were soft and warm. The kids enjoyed every bit.... nothing was left, not even a trace of the wing sauce lol read more

The manager was so rude. We placed an order on Uber eats and as we were explaining the situation she proceeded to get vulgar and have an attitude with me as I was being very nice and respectful and she demanded we contact the Uber eats guy knowing their phone numbers don't work. insisting he took our food and not wanting to remake it and let us pick it up without paying. read more

###ZERO STARS#### ***DO NOT ORDER FROM HERE*** ***Crappy Customer Service*** I've ordered from Basil's numerous times. I rather like their pizza and the italian wings are very good. However, after today's experience I will no longer be a customer. I placed my pizza and wing order and an hour later the delivery driver showed up. I go inside to discover the pizza was not what I ordered. I called the store and explained that I received the wrong pizza. The guy on the phone seemed a little annoyed and suggested I just eat the pizza that was delivered. I told him that I would like the pizza that I ordered. He said that he'll have someone bring it to me. An hour and 15 minutes later a delivery person arrived with the correct pizza but it was COLD! I called thebstore again and explain that after 2hrs 15min I have 1 pizza I didn't order and the one that I did order was delivered cold. At this point I asked for a refund and was told that since he was out 2 pizzas he wouldn't refund my order. In otherwords, they don't own their mistakes and the customer has to pay for them. read more

This place is underrated. Their cheese crust pizza is heavenly. The dough is thick and chewy with abundent cheese and toppings on top.

Called Basil's twice to say I got the wrong order (ordered online a gyro with fries lunch special; they gave me pasta and meatball with salad). As soon as I said my order was wrong, I was put on hold and then subsequently hung up on. The second call I waited nearly ten minutes before being disconnected. I texted Basil's to let them know I would post this review if they did not call me back. Evidently, they do not care. read more

0 stars. This is the 2nd time we have decided to try their delivery. The food came slow the first time and was just OK. We had a calzone, a salad, and a sandwich. Nothing special, but eatable. Tonight we tried again. We placed our order and after nearly 2 hours we finally decided to call with the grand WTF. Our order hadn't even been prepared yet. 2 hours later. We ordered freakin' sandwiches. I could've driven to Giant, bought all the ingredients, cooked them up, and had our mushrooms, gyro, and chicken parm sandwich in less time. The killer,and what has ended our brief time as patrons of Basil's,was the total indifference from the folks at Basil's. No apology. No offer of free or comped food. No "we can get this to you ASAP." Hell, they OFFERED to just cancel the order. Basil's is clearly just another lethargic business sinking into apathy. Based on older reviews, they may have once been decent. But now? I hope this apathy ends them. Seriously. Is there any good pizza to be had in Gaithersburg/Germantown? Or do I have to keep ordering from Papa John's or driving out to Mama Lucia's or Matchbox whenever I want good pizza? Done with you, Basil's. Done...! read more