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    Basic American Supply

    3.0 (2 reviews)

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    2 years ago

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    Harbor Freight Tools

    Harbor Freight Tools

    4.0(6 reviews)
    31.8 mi

    I've always had pretty good luck with the tools I've bought at Harbor Freight. I don't use them on…read morea daily basis and can't say how they'd hold up used by a pro every day, but for my needs they're fine. In six years I've burned up a drill motor and sander, both of which were replaced for free. Service up until my last visit has always been exceptional, especially with Bowman. But in my last visit I had the distinct displeasure of having to deal with Caleb. I had an old ad on my phone for buying a 5-ah battery and getting a free tool with about ten to choose from. The ad said "For a limited time only," but with no expiration date. Fine. I needed a sander so I decided to go battery operated. I got the tool and 5-ah battery and went to the register. I showed the woman at the register the ad on my phone but said I didn't know if it was still valid. She said she'd ring it up and see what happened. I said fine. The register didn't show a discount or freebie, which I said was fine. I was going to get it anyway. She said to wait and she'd check with her manager. In comes Caleb. He said no, that's not what the sale is. I showed him my phone with the ad displayed. He didn't even look at it. I said "look, if the sale is no longer in effect, just tell me that." His response was "I'M NOT GOING TO GIVE YOU THAT BATTERY FOR FREE FOR BUYING THAT TOOL." I said that wasn't what I wanted. The deal was buying the battery and getting the tool for free. It's like what I said went in one ear and out the other with nothing in between to comprehend. Then he said he could give me a 3-ah battery with the tool. I said fine, which was a better deal for me. Then he went to get a 3-ah battery, brought it to the counter and left. It wasn't until I got home that I checked my receipt and found that what I paid for was the tool, the $60 3-ah battery with a $20 discount, and several other items that I also bought. In other words, the 3-ah battery was not free, just discounted. I'll continue to shop at the Washington City Harbor Freight for the prices and convenience. However, if Caleb somehow gets involved, I'll just walk out and come back another time.

    Bought an HVLP painter setup and literally asked these questions when paying: what is your return…read morepolicy if Indont like the way this sprayer broadcasts the paint? She said - sir you have 90 days as long as you have a receipt. So I return it because it sprayed terribly. Even after adjusting the air psi. And of course, when I went to return it JUSTIN the manager, literally no facial expression doesn't even address except to say "we'll take it back but it's 20% restocking fee". He actually said that phrase 3 times while I attempted to explain what his cashier told me. Long story, most of the employees here are nice. Justin was a COMPLETE PRICK!

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    Basic American Supply - hardware - Updated July 2026

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