I ordered two pairs of glasses two weeks ago, one of which was supposed to be sunglasses. When I…read morepicked them up, I noticed there were multiple mistakes--the sunglasses were made as regular glasses, and the frame was not the one I selected. What made the situation worse was the staff member's attitude. She was extremely rude and disrespectful. When she realized the errors, she did not offer any explanation or apology and instead blamed the lab, saying there was nothing she could do. I have been a customer at this store for four years, and she is by far the most unprofessional and unpleasant person I have encountered there. While another staff member was helping resolve the issue, she was complaining in the storage room. Overall, it was a very disappointing and unpleasant experience.

I was easily able to schedule my appointment online. When I got in, I was seen very quickly. Dr…read more Roe and the technician I saw were friendly and explained things well. It was a positive experience, and I would return.

Great place! The staff is very friendly, knowledgeable and make you feel comfortable when speaking…read moreto you.

The doctor and staff are extremely helpful, kind and professional. Dr Cohn took his time with me…read moremaking sure I was taken care of. He corrected the wrong prescription I had been using for 10 years from my previous eye doctor. The difference in prescription is huge and extremely helpful. The staff was so kind in helping me choose my glasses and when working with my insurance provider. I will recommend going to this practice to everyone in the area. If I could give more than 5 out of 5 stars I would for sure!

Never rushed. Always helps you find the best glasses for your face shape I've been going here for…read moreyears and have always been a very happy and satisfied customer

They were very helpful and accommodating! My kid's frames broke and they found a frame to fit his…read morelenses. They were very kind and patient and while we waited, it was very obvious that they like to give each customer their full attention.

I've been coming here for a couple years now and my favorite optometrist has been Dr. Chad Edmonds!…read moreI've only had to come for standard eye exams and contact fittings, but I appreciated that when we were talking about my work and lifestyle Dr. Edmonds was even able to make suggestions about what settings to use on the computer to promote more blinking (helps with dry eyes). He went above and beyond by even doing the cost comparison for me when I was considering two contact brands, the manufacturer's rebates, and their in-office promotions. I also love that this practice has the option to text their staff, I do find that to be easier than calling because their phone lines are often quite busy. When it was time to order my contacts I had the option to order through the site Dr. Contact Lens or through them directly to save an additional 15% off. I've been a happy customer here and would recommend it!

My daughter was referred to this practice for vision therapy, the doctor was fantastic but the…read morebilling department and front desk staff was horrible. They did not return our phone calls, they do not answer their phone, they were unable to answer our questions when we did finally get a person on the phone, did not mail a doctor letter of medical necessity to our insurance company and did not inform us that our insurance was not covering the therapy. We ended up with months of unpaid bills that we didn't know we were responsible for. We are happy with the doctor but the billing and admin parts of the practice are a nightmare to deal with. We will not be going back to the practice and we have informed the neurologist that recommended the practice about our horrible experience.

Excellent selection of frames and service. 3rd generation family owned and operated business. I…read morehave been getting my glasses from Springfield Opticians since I was in grade school... along time ago! Choose a local business for all purhases instead of a national chain.

3 rd time ive been in for safety glasses supplied by my company. All 3 times theyve been wrong and…read morethe ladies in the office seem to really have no want to make things right..not in any sort of speedy fashion anyway. I MUST wear safety glasses at work. Inside and out side and my prescription HAS NOT WORKED. I just went back to try and correct my 3rd pair today and was told I need to bring in my old pair:/ because they dont have on file what my last years scrip was. GET IT TOGETHER! You dont have my last years eye scrip?!?. Needless to say. Ill be choosing an optometrist thats a few miles further to see if they do a better job. Strike 3 your out!

I really like Eye Innovations and Dr. Major. I've never had a more comprehensive eye exam than I…read morehave at Eye Innovations. Dr. Major could tell that I had high cholesterol and hadn't drank any water yet that day. They accept my insurance. They don't pressure me to purchase unneeded or unwanted services or glasses. They do what they say they're going to do, and they do it better than most. 5 stars all day long.

Dr. Major has been a wonderful support for me in managing my overall health condition for more than…read more10 years. She takes her time to address my concerns and advise me about things I need to look out for and what I can do to maintain my overall health. Dr. Major is a kind, caring professional whose only pleasure at work is to help people. It is very upsetting that adults who demand good services are so impatient about waiting for their appointed time of service delivery when those same creatures have consented to the delivery schedules. What do you think you're teaching your children? Don't answer that!

Saw Dr Risoli. From the door, everyone was really nice, up to and including Dr Risoli. Dr Risoli…read morewas super friendly and personable. I give 5-stars just on the fact that in one visit I'm seeing better now than I have in years! I have terrible vision, glasses are such a pain with everything I do. Over the years I've been working with other places and have never been able to wear just contacts. "We can give you up close or far vision but you're always going to need glasses with the contacts to see - which defeats the point. In less than 20 minutes I had contacts in my eyes and can read my phone AND street signs from down the road! Definitely recommend :-)

Doctors are great, front desk is great , then you get to the fast talking sales people at the end,…read morewho kill the whole client experience. Multi members of the family are patients and you have to question the charges each time.

I have been a patient of Michael Allodoli for over 15 years. I travel a lot and so on occasion, I…read morehave used other eye care center. Each every time I go to Broomall Eye care, I get the right prescription! This may sound obvious; but trust me, I have had many bad experiences on the road. Recently, my wife came along for my visit. Dr A also looked at her eyes to see what he could diagnose. My wife has had eye trouble for years astigmatisms, retina/macula problems. Dr A advised her to see a cataract surgeon as he thought there was no other damage that he could assess. Long story short, my wife went to a recommended specialist and she now sees better than she has in many years. Dr A is a great Dr. I highly recommend his services. Unassuming, quiet and humble but very professional and knowledgable. Great Dr! And, yes, my glasses are the right prescription and work great!

This was such a relief I had multiple cast Iron chips lodged in my eye from a grinder and he was…read moreable to get them out quickly and painlessly I went here for the mere fact it was the only place open after work but I'm glad I did I was ready for work the next day when I could have gone blind. I really felt like it was a human to human experience and not just a business transaction I can't thank him enough sometimes people show that there is still good in this world

My longtime ophthalmologist , Dr. Roat--a superb physician whom I recommend…read moreenthusiastically--recently joined this group. When I arrived for my first appointment with Dr. Roat at this office, the first and only thing I saw through the glass doors to the suite was the optical store. I understand that this is quite common; however I work in a helping profession myself and am very turned off by medical practices that feature commercial products. I want to be confident that my providers have no conflicts of interest.

I followed Dr. Mekel to your practice his previous practice. All the doctors I encountered are…read morewonderful. My issue is with the administrative staff. I am disappointed I cannot speak to anyone. I need to leave a message just for a simple question. This is very inconvenient for me. I had an appointment in August, and your office canceled it. You could not reschedule me for over a month. My appointment is next week. On Friday, September 26 I received a phone call to schedule an appointment. I needed to call you office, leave a message, and wait for a phone call to make sure my appointment, again, was not canceled. While I was on the phone verifying my appointment was not canceled. the person HUNG UP ON ME. This is very unprofessional. I wanted to ask her if I could opt out of the phone calls to schedule an appointment.

Dr Maizel is very thorough with examinations. He explains in detail the procedures & results. The…read morestaff is friendly & very helpful. There's also a large assortment of eyewear. If they don't have what you're looking for, just ask!! This is our family optometrist!!! I definitely recommend. This is not your assembly line type of office for sure!!

I called this office at 10:22 because I had an unexpected eye emergency and my regular eye doctor…read morewas closed. Since this office is close to where I live, I was hoping it would be a helpful option. Unfortunately, my experience with the front desk was very disappointing. The receptionist was not warm or welcoming and had a sharp tone during the entire interaction. My appointment was at 11:00, and I arrived at 11:07 because of unexpected traffic. I also had my young son with me. I explained the situation, but I was turned away and told I was late. I understand offices have schedules, but most medical providers offer at least a small grace period, especially when someone is dealing with an urgent issue. What made the experience more upsetting was that the waiting area appeared completely empty when I arrived, yet I was told all of the rooms were filled. The interaction did not feel compassionate or patient-centered. I even told her she should lead with kindness, because the way she handled the situation felt unnecessarily cold. She offered a possible Saturday appointment, but after that experience, I would not feel comfortable returning or giving this office my business. I left feeling dismissed and unsupported during a moment when I needed help. Based on this experience, I would not recommend going here unless you are prepared to be there exactly on time with no flexibility and not the warmest staff.