Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando,…read moreexcellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!

I was in search of a speciality sheet of wood for a siding repair and tw perry was one of the few…read moreplaces locally that carried it without special ordering. I visited twice. One time to check on the inventory and the second time I came with a truck to haul the wood. All staff encountered were pleasant and pretty helpful. In addition, the price at TW perry was $11 less per sheet than a local competitor. It saved me $50 going here. The parking lot is small, but it's not needed to be any larger since the traffic was minimal both times I visited. It's nice that the entrance is off the main road and it's easier to exit, especially with large trucks that frequent there.

Great customer care and wonderful service. Family-owned and operated company with a large selection…read moreof building products and lumber. What company do you know loads the lumber in your truck? I'm sold! I am a loyal customer and do not receive compensation for my review. I hope you go check them out---you will not be disappointed.

While I browsed their mediocre and pricy stock, all I could focus on was the inhospitable staff…read morefeigning machismo while talking trash about the LGBTQ. I'll be taking my business to Woodcraft where they don't have to fake knowing their industry.

The Most accomidating business in Montgomery County.Be careful of the sink hole it will slow you…read moredown

We wanted washed stones/gravel to our courtyard. It was not available, but was told to come back in…read morean hour. I returned later and was able to purchased what we needed. The stones look beautiful. The price was about a dollar more than we were quoted, but almost everything has gone up in price.

Jury is still out. Awaiting a service call for kitchen cabinets I had installed a few months ago.read more

We had a problem with one of our kitchen drawers. A man came out and puttered around but didn't…read morefix it. So, they sent another man out who made it worse. We finally went in person and spoke with the manager/owner who said he would get his service manager (Jacque) on it. That was in June. The drawer is still not fixed.

Heavy shelving needed great help…read more Chris and johnRhec were very helpful with this shelving. At 70 lbs and long it was going to be very awkward getting it into the cart. I asked Chris who was at the paint counter and he came over and helped me load it in. JohnRhec helped me scan in my gift card and I had several. Service like this is why I don't go to the other big box store. The other place I would've asked for help, been told it wasn't their department. Always happy with the help I get here

My neighborhood Lowes is decent its better than HD…read more Very friendly people all over to help me with all my questions. One nice older employee walked with me to help me insulate my doors and windows Instead of him saying its over there or its over by the lumber etc.. He walked with me and gave me step by step instructions to insulate. He helped me purchase a decent tool box as mine needed a replacement. My only gripe is checking out. I despise self checkouts... Im not a cashier. I guess Lowe's to too thrifty to hire cashiers. ... No cashier and only 2 self checkout registers were working. The other self checkouts were out of order. The plant and garden department had some nice plants but too expensive, and some needed to be thrown away.

Do not recommend for individual, private homeowners. Maybe they do better for contractors or large…read morescale jobs, but we were looking to source bricks from a local business for our private backyard project and the gentleman we worked with was not friendly and seemed not to want our business, and worse he couldn't calculate basic square footage. Our back patio only needed about 100 sq ft of brick, so maybe 400 bricks, and after telling us he doesn't like to give estimates, he told us that with the dimensions we gave him, it was over 1,100 sq ft and we would need over 5,000 bricks. He was either trying to screw us or was just incompetent at reading basic measurements. But he also gave us a hard time about 1) Not calling in first (because we went in to actually see the bricks and to speak with someone in person about it, which seems like a normal practice in my opinion) 2) About sending him pictures of our existing brick on a weekend (which he could have just replied with a "Thank you, I will take a look on Monday" and that would've sufficed, but he instead took the time to quickly reply "I don't work on weekends." and that's it), and 3) For questioning his calculations (to which he said "This is why I don't like to give out estimates."). Just not friendly or professional and we took our business elsewhere (to Home Depot unfortunately) like he probably wanted us to.

If you're looking for a place that can't fulfill a simple order, you've come to the right place!…read moreNot even after 19 emails, several visits, a set of measurements, a brick sample to use as a guide, and a call to the company president were the replacement brick pieces I ordered cut to the correct size. The company president is willing to be helpful, but the front of house people need to adopt the same attitude and learn how to measure as well.

Helped me to repair a broken Simonton window. They went out of their way and were super helpful.read more

My husband and I went to the Tile Shop for the first time today. We are redoing our master bath and…read morefeeling overwhelmed by all the choices! It does not help that we just lost our contractor who had started helping us due to health issues. The Tile Shop is filled with wonderful tiles! Wow! Jasmine was our sales person today. She met us with a smile and was just perfect. She was patient with our indecisiveness! And she made lots of good suggestions, going and getting different options so that I didn't need to walk around the store (I have a disability). In the end, we went with one of her suggestions and I feel good about it. I'd give Jasmine a 11 out of 10!

Wether you're remodeling a kitchen, or bathroom I think this store has whatever you need. Corey…read moreWebb looks like his mom just let him dress himself for the first time, but his bathroom design and knowledge is phenomenal!!!