I prefer Lowes over Home Depot for so many reasons, but one thing remains the same is the great service from the employees. My gripe as a customer if I ask where something is, and the employee points to its over there!! Over where man??. Im blind (not literally) They will walk with me ... to what I need... Garden center... let me tell you, my humble abode is in need of new plants thanks to my 3 little gremlins who decided to have a party when I was not home. I've been on a hunt to by Monstera plants but not break bank. So I found some that were self watering!! I bought some... i paid and went on my merry way. Upon checking my emails I saw my receipt and saw it was marked down to $5. I came back 2 days later and loaded my cart .. however at register it was back at the regular price. Cashier suggested I go to customer service to see if they would honor the price. Worse thing they can say is no. Miss Rachel was so kind and honor that price for one of them. I always have good experiences at Lowes !! BTW they have free air for your tires!! Its right out front!! read more

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They're back and they are so much fun, the Halloween decorations are amazing! There is a skeleton DJ rapping the hits, a giant pumpkin, a scary witch, and all manor of Minnie and Mickey Halloween decor. They were so tempting, but also out of my price range. The gentleman next to me was calling his wife to get permission to buy the skeleton DJ. We were both videotaping the skeleton DJ and smiling at the same time. I understand the call because the DJ was $350 dollars, but worth every penny. His trick or treaters are in for a treat. I will definitely come back and see what is new and fun for Halloween in the near future. read more

I did not peruse the store only the garden center. It was pretty busy on the Sunday that I was there. Their plants are healthy and the selection was good. I made it out of there spending just under $60.00. Prices for the annuals that I bought are a little bit pricier than Home Depot, but I was in the area and I decided to get it over with. I'm happy with the flowers I bought, but I will be going to the garden center near my home read more

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Heavy shelving needed great help. Chris and johnRhec were very helpful with this shelving. At 70 lbs and long it was going to be very awkward getting it into the cart. I asked Chris who was at the paint counter and he came over and helped me load it in. JohnRhec helped me scan in my gift card and I had several. Service like this is why I don't go to the other big box store. The other place I would've asked for help, been told it wasn't their department. Always happy with the help I get here read more

Huge thanks to Cindy for saving me from buying the wrong light! I wasn't sure what I needed for my house, and she took the time to guide me in the right direction. She went above and beyond to help, and I truly appreciate her knowledge and kindness. Five-star service! read more

Lowe's Home Improvement - Light I needed - Hardware Stores Near Me - Gaithersburg, Maryland

Ridiculous wait time on curbside pickup orders. This process desperately needs to be streamlined.

This Lowe's is tracking its customers using Flock cameras. I do not wish to be tracked while shopping. There is no reason for them to have AI cameras all through their parking lot. If don't like being tracked and profiled, don't shop here. read more

This place is giant scam. They have an "easy return" policy but the racist front desk will filter what return they'll accept based on what you look like. ​​​​They'll sell you broken products and when you go to retun it, they'll claim it's opened and will not take the return.​​​​​​ read more

Ever since we bought our home a year ago, I find myself spending entirely too much time here. To the point that the guys working there recognize me and joke that I might as well get a job there given how often they see me. As much as I enjoy my interactions with the people who work there (always helpful and friendly!) Lowe's does have its downfalls. Their website does it's best to tell you where items are located in the store but it's not always accurate. Don't even get me started on the garden center. The front wall/back wall/left side/right side, etc sorting on the website and aisle numbers that aren't always fully visible drive me up the wall. When the website isn't helpful, I'm then a helpless lost little lamb in a big store until I can locate someone to help me. If you see someone free, grab them fast before someone else gets to them first. read more

Do NOT order online from this store! I generally like the store if I am going in to get or look for something. You can often find someone who k own where the aisle you need is located, but your odds will be much lower if you are looking for someone to give advice on a project. I have ordered twice, once for pickup and once for delivery. Both 0 star experiences. There was a good deal on 4' ladders so I ordered 2 for delivery. Sure enough 2 days later I had a storage crate sitting on my front porch. So I called, mistakes are made. First call to Lowes Customer Service, we have to check with the store. An hour later nobody knows what happened. (shortened for sanity) 2 days later I get the fulfillment t guy from the store. Seems local deliveries are done by people like Door Dash and the door dash person messed up, he will look into it. Lo and behold he did and called me back. Seems they found the address that was supposed to get the crate and the guy had doorbell video. Driver dude delivered 2 ladders, came back and grabbed 1 and took it. Ok, they will have 1 ladder for me in a day or 2, but I have to set up a pickup for the crate and they will give me a pickup window of 8 hours. I cantnleave it outside because if this bright green and red crate disappears I will be charged. Second ladder? Nah, we are sold out. 3 more days of calls, find someone super helpful and they have 10-20 in the store. I have to go pick them up and we agree they won't refund the delivery and I will keep the crate. A WIN i made 97 cents. Lesson. Never get delivery. So right before this cold front I order a space heater for pickup. 13 in stock at 10am, will be ready for pickup in 2 hours. Delay, haven't picked it, not ready, behind because of the cold (not sure how the cold impacts the guys grabbing orders off the shelves) go into the store. Nope, sold out. Call customer service to see if anyone close has it, nope but your order at Market Square is ready for pickup. Wow, another win! Until I get to the store (still no text or email) and nope, we don't have them. By this time I have given up. 2 days later I get an email saying it is out of stock but I can have it delivered in about 2 weeks. Just let up early and go in. read more

Lowe's warranty company never take it serious when my washer is break down. I purchased the warranty because I need it to help me when I want. The company never care about it at all. Bad service. Not recommend. read more

Management at this location is not good. I went to buy an outdoor picnic table and the product was out front with 2 prices listed. I ended up asking to speak to a manager to see if they would honor the lower price. The Manager seemed annoyed I was asking and said the product was clearly marked. I politely disagreed since there was a large sign with a lower price right in front of the product. The manager insisted it was marked correctly and only removed the signage when I said having it there was false advertising (which he also insisted I was wrong about). No apology for any employee error, just a bad attitude towards me asking for the lesser price (well within their profit margin). I've made several big purchases from Lowe's online and this location. I will spend my money elsewhere now. read more

Lowe's Home Improvement - False advertising? Manager didn't move the sign until I insisted it was false advertising. - Hardware Stores Near Me - Gaithersburg, Maryland

Just go to Home Depot or another Lowe's. Customer service isn't the best here. I've tried to return the same thing 3 times, the first two times the return likes were moving so slow, it's not like the line was long either. There was just one lady at return desk going too slow. When I finally went to return, they didn't give me my money back to my card, saying the system doesn't let them and thru can only give me store credit, and when o try to ask the manager to help me figure out why, he doesn't even show up. read more

There was a very friendly person waiting for me as soon as I arrived at the key-making station. She did a great job!

I wish that I could remember exactly why my Dad made me stop here. Second to grocery stores my Dad loves to stop at hardware stores. I swear I have been in a number of Lowe's or Home Depots over the past few months. I keep thinking that my Dad wanted to stop to check out riding lawnmowers. Why? I don't know, it was January when we stopped here and lawnmowers weren't readily available seeing that snowblowers were still out. Also, he had one already. Anyway, it was a quick glance here and I think we may have been looking at washing machines. Which was ridiculous, I can't fit a washing machine in my vehicle. It's an SUV, but not one capable of fitting a washing machine. Anyway, we did our looks. Talked to a few associates about items and made our way out. read more

We ordered 12 (heavy) bags of garden soil to be delivered to my daughter. In our order, done online, we included instructions about where to put the bags. The delivery service did not read the message, did not knock on the door to see if anyone was home, and instead piled the bags in front of the garage so that my daughter could not get her car out of the garage and had to miss an important meeting. Lowes charged me $60 for this service and refused a refund, instead offering a $15 gift certificate. Even without reading the instructions, what idiots would stack heavy bags in front the (single) garage door? This is our second bad experience with Lowes's delivery! Brent Jacocks read more

Lowe's Home Improvement - Driveway blocked by Lowe's delivery - Hardware Stores Near Me - Gaithersburg, Maryland

I absolutely cannot stand this store. They didn't not even have a basic Schlage lock set in stock - and wanted over $4.00 for a small bottle of Gatorade - I walked out in disgust. read more

Overall, this Lowe's store is decent to purchase home repair supplies and customer service for the most part is good. However, on my latest visit last month, an employee named Maria in aisles 40 and 41 lied to my father and myself. We inquired to make an appointment for a consultant to come out to assess and order a replacement for a cracked sliding glass door at my house. She said no one is available to come to my house for 3 weeks or longer. She was adamant and wouldn't look up the schedule on the computer. She kept saying, "I'm just being honest with you." When we got home, I called Lowe's national corporate number and spoke to a pleasant customer service woman. I explained my dilemma and the corporate customer service rep booked an appointment for a consultant to visit my house in 3 business days! She also told me the Kentlands store employee (Maria) should've looked up available appointments on the computer while we were at the store. Lowe's Kentlands: Please do better. My request wasn't unreasonable. read more

6/28/25 - We were shopping for a battery powered fan for use in a bathroom. We were fortunate to have Rueben assist us... a gentleman who spoke English, didn't talk fast, very patient, and eager to introduce us in every way to the type of fan we wanted. He answered many questions and never expressed any impatience. He is a keeper! read more

If I could give less then one I would. Went to purchase lumber. Untagged when I got up to the register. 2 people could not look it up. Then he says it should be on the end. No tag on the end. Then he tells me it might be bulk Item. I say it is not. The employee then said you will have to walk back with me. I said no then he said you'll have to wait. Then I ask for a store manager. I ask him twice and he walked away. I ask another employee she ignored my request. I go the the return desk and ask for a store manager a man shows up I wask if he is the store manger. He says no. I ask how do I speak tot he store manger. He just points to a sign with the managers name and number. Won't shop there again. Probably won't shop at any Lowes after this. read more

Well, our long awaited stove arrived today without the power cord that was purchased. We ordered this range in Nov and have received multiple delivery notifications that did not occur on the dates we were told due to stove not receiving the item. Yesterday when I called I was told it would come today and it did. So now I have a Hugh paperweight in the kitchen that cannot be used. We have been using a two burned hot plate since Nov and were looking forward to being able to cook again. Well that is not happening anytime soon! Hopefully Lowes will do an ASAP cord install quicker than the delivery of the stove. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gaithersburg, Maryland

Lowes in Gaithersburg. Service and selection were good. Paint, Lawn Mower dept, Door department. All was good. Went on a Tuesday mid day and had to go to multiple sections. An employee (from garden maybe) assisted me with finding precisely what I was looking for in another department. All was good and I was all over the store. The cost for everything is too high and I am taking a star for that. For $7.48, I purchased this gorilla super glue and look how much was in it. Half full. read more

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If I could rate this store a zero, I would. We went to Lowes to buy a freestanding range to replace the original range that came with our house. It was close to 50 years old and was a one-piece range with a double oven. We wanted to replace it with another free-standing range with a separate microwave. We went to Lowes and after searching for a sales person, we found Ismael. We discussed what we wanted in a new freestanding range. We talked about the measurements. We discussed the location of the control panel. We discussed all of the features and compared one model with another. Lowes did not have a model for us to look at, but we looked online with the salesman - Ismael - who assured us that it was a freestanding range. It was not a freestanding range, it was a slide-in. We went back to Lowe's and explained the problem. We were told that we could purchase a panel that was the same as the panel used for the same brand's dishwasher which would fit the range and would have the appearance of a free-standing range. We took the panel home. It was for the wrong side of the range. We decided to call the manufacturer. Not only do they not manufacture the slide panels, but using one for another appliance would void the warranty. Not only that, this company does not make freestanding ranges, only those that slide in. So we have spent thousands of dollars upgrading the electricity in our kitchen for an up-to-date freestanding range that does not exist. We paid for delivery fees and inspection fees. We spent hours going back and forth to Lowes to be lied to. Constantly. We can't return the range. We can't purchase anything to fix the appearance of the range. Don't shop at Lowes. read more

I purchased a bathroom vanity online and I had some of the worst customer service from that store. I complained on 10/20 after which the after service customer support was supposed to contact the manufacturer for an exchange. I was told the manufacturer suggested I return the full item to the store which was impossible. I called several time and each time, despite the reference number I provided them with, I had to re-explain my situation. When speaking to a supervisor ("Brandon"), he kept shifting the blame and responsibility on me to get customer satisfaction. Being condescending to customers or belittling them is not what I call customer service. Basically, he said 'too bad for you lady'. I hope his own supervisor will hear him speak on the supposedly recorded line. I am totally a totally unsatisfied and very disappointed customer. So much for trying to give them my business. My mistake but lesson learned. read more

Since I've been a homeowner all of two and a half months, I've been to Lowes and Home Depot about 14 score times. I can tell you, I DEFINITELY prefer Lowes over Home Depot. Anybody I've run into at Lowes is markedly more helpful and friendly. They must treat their employees much better... better customer service training... or something. The difference is quite stark. I'll tell you, the cashier that rung me up at Lowes the other day was so gosh darn friendly. It reminded me of my time at California Tortilla: We always advertised our job listings for workers as looking for "Spunky Cashiers." This women who rung me up at Lowes was so super nice... one might even describe her as spunky. In any event, it's somewhat as difficult to find stuff in these big box hardware stores... and they never really have enough help. But, I will say that whenever I ask for help at Lowes- I feel like I'm not bothering the person I'm asking. Whenever I'm at Home Depot asking someone for help... I feel like I should add in: "Sorry for interrupting you" "Apologies for disturbing you" "Is there anyway I can make it up to you?" In any event, stopped by Lowes to pick up 1 screw. Yep... SMH. Ended up buying 1 bolt and a small packet of screws just in case the bolt didn't work ( I was hanging a clock and just wanted a longer screw in the wall to hold this heavier one). My total was $1.54. *High fives G-d* Clock is nicely hung. I literally can't remember when I went out to a business and spent such little money. It was so very refreshing. I feel like I had won the lottery or something. Definitely will be back here soon for odds and ends I'm sure. I was here a couple of weeks ago for 1 nut. Stupid new garbage disposal I installed was like "use the wire clamp from your old garbage disposal to affix the wire to you new one." Of course my old garbage disposal wire clamp was not secured with a nut... and I needed one for the new disposal. So frustrating- it probably would have cost them 5 cents to include that part. Instead... I went to Lowes searching for an hour to find a nut. yay read more

Planting the front yard for the Fall and found a huge variety of plants, roses, and bulbs, which nearby Home Depot didn't carry. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gaithersburg, Maryland

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Sadly, this Lowe's location leaves much to be desired. I've been approximately 15 times in the last year as it is only a few miles from my home. The service is consistently poor from both floor employees and managers. My most recent interaction was with a less than stellar employee named Bernard. Condescending, rude, and lazy are the first words that come to mind when describing him. I've worked in customer service for years and I know when someone is just having a bad day versus being who they really are. I also can shrug off one bad employee in a group of wonderful employees. Unfortunately, that is not the case at the Gaithersburg location. The manager I spoke with (Jay, I believe) didn't even offer an apology--that's manager 101. Just keep your expectations VERY low and if you happen to interact with a pleasant and helpful employee then count yourself lucky. Side note: the selection is a bit lacking. I often look for something only to discover that the Sterling, VA location is the nearest store that has it in stock. read more

Incompetent, Clueless, Uncaring, employees- would not help me; could not tell me who the Store Manager was; could not tell me who their supervisor was. (They really did not know !) I went to this LOWES in Gaithersburg MD with my wife to buy a washing machine. NO salespeople in APPLIANCES for over 15 minutes. I asked for help from adjacent departments and passing employees to call someone. Apparently no one did. Went to the RETURN DESK and told JACQUELINE there were no salespeople in the Appliance department- I need to speak with the Manager. She went right to the phone and CALLED HER WAREHOUSE TO SEE IF THEY HAD A MICROWAVE IN STOCK! Completely IGNORED ME. I go the the CHECK-OUT REGISTER- I tell the girl I need to speak to the Manager, who would that be? She gives me a blank look- "I dunno". Who is your supervisor? "I dunno". I turn to another employee and ask her the same questions. First girl keeps talking- I said "You are no help to me- I'm not talking to you anymore, don't talk to me". Employee in a Blue Vest, STEPHEN, comes up and asks me what's going on. I tell him I need to speak with the Manager- he said "We have lots of Managers, I don't know who is on duty today". O.K. then- Who is your supervisor? STEPHEN - "I dunno". Stephen: "You're being rude to the employees". Me: "No I'm being frustrated- you're more worried about your co-workers' feelings than you are about helping me". Stephen: "Go Sit up front and I'll try to see who the manager is". I refuse to SIT- He says "You're blocking the register". I say No problem, and I step aside. He goes to a cubical and goes through a clipboard (schedule?), asks someone there who the manager is. I leave the store. STEPHEN chases me out into the parking lot-" I called the Manager, he's coming". He adds: "Are you going on line and give a bad review?". ME: "I dunno". I guess I'm stuck. There is nowhere else in Maryland to buy a Clothes Washer except LOWES. read more

We should have stuck with home depot. Went in with a mission to get a grill. Pros -there were about two helpful people in that whole store but of course they were in high demand, and super busy -free grill assembly and delivery over a certain dollar amount of purchase -honors our veterans with a discount but... See below -lots of lightning options on display more than what I'm used to at the depot Cons -took a while to find someone to help around the store -grill assembly guy was rude in front of husband. We were ready to purchase a specific grill that wasn't assembled yet. One of the employees asked the assembler if our grill could be done today since we were here to purchase. He said no that his boss told him to assemble others... That weren't purchased yet. After some back and forth he finally agreed -husband usually flashes his military ID at home depot to receive his discount for purchase. At checkout with Lowes. A simple flash isn't good enough. You have to register online for a military discount. Not knowing this, the woman didn't grant our valid ID, and discount. We would have to purchase full price, sign up online, and then come back for a refund... Couldn't you push a button or ask a manager to do it this one time since we were already rung up?? Our mission was a fail as we didn't purchase the grill there. Assembly was another hour, which we would have waited patiently for but not honoring the military discount unless fully registered online is a bit much. Could you post that somewhere before our veterans walk in? PS- we were successful at home depot with our fully assembled grill and honored military discount without online registration! read more

The service is excellent, from painless appliance ordering, to a thorough search for the correct rubber seal. There's always someone around the corner to ask if I need help with anything. This is how it should be, but at home improvement stores, it can be hard to come by. I drive here for the pleasant experience and easy parking over a closer competitor. read more

Well organized, easy to find what I need, helpful employees throughout the store, well staffed check-outs.

I just spent a wasted hour with Lowes customer service. I have an order of sheetrock delivered to me but no one notified me that the truck had come. It is raining here. The drivers decided to just dump my order on the wet driveway w no attempt to put plastic or anything under it. It is in front of the garage door so I am unable to get my car out. The cost of delivery was substantial but the "policy" is that it was delivered and so the cost could not be refunded. In fact, because I spent some time covering it with tarps so it wouldn't be destroyed, they would not let it be returned. Customer service is not service. It is simply a poor sap on the phone who lets you blow off steam, says they are really sorry, but really can't do anything. This sort of service has convinced me that Lowes doesn't give a rap about the customer nor about their service. I will never shop at Lowes again and highly recommend that readers do likewise. There are enough hardware shops that we need not support one that is so arrogant that they feel they can ignore a fairly serious employee error and lay the correction on the purchaser under the guise of "policy". Shame on you Lowes. You do not deserve any reputation you think you have. read more

I came here on 6-29-25 and spent about $2,000.00 cash I paid for everything I bought and I took my phone and scan the code of something I wanted but could not lift because I just had surgery and showed the code to the cashier she added it to my receipt and I asked her could she have someone to bring it up front to me. I waited one hour to get my dishwasher because the guy name Nick told the cashier he need to check the camera and his inventory to make sure that I didn't already take it out of the store I was sitting on my rug behind him when he was talking to the cashier about me then I came forward to show him my receipt then someone took my dishwasher out to my truck for me. Nick you are racist towards black people I won't be coming here anymore I will be closing out my Lowe's credit card and opening a new one at Home Depot because of you I hope your job replace you and your service is sorry no one helped loaded my truck my son and his grandpa 86 years old had to come and load it. read more

Yesterday I placed and order for a gas water heater and the necessary accessories for the installation thru the online app requested gaithersburg store They delivered the next day as promised except one of the items was vented, scratched I made the delivery person aware of the damage he responded " I don't know about that they gave it to me like that he took a picture and left I called the customer service line and it was extremely difficult to have a person to answer after 20 mins in the phone they transferred to several agents one told me I needed to contact the manufacturer to have it replaced this a metal pan I responded not a big item I need right away since the plumber was coming , I contacted the Gaithersburg location they told me my order came from Washington DC there for they could not exchange or give me a refund I told her that I live in Maryland and I was not able to go to DC she told me I can help you and hanged up worse experience ever Now I understand why I always go to Home Depot in Montgomery Mall easy returns and great customer service read more

If you want a good job, don't bother applying there. Management micro managers. They don't know what left hand doesn't know what the right hand is and I work there I and the other thing they have to offer low pay bare minimum wages And when you do get a raise, they give you $.15 big deal you can't even get penny candy for $.15 all I have to say is making your half million dollars a year what about that boy? read more

I generally have high regards for Lowe's stores. Not this one. I should have read the reviews before coming in but I figured this location would be similar to the others. I was so wrong. I am here to get a piece of primed MDF for a project in my daughter's room but I need to have it cut beforehand since I do not own a saw. No big deal, right? WRONG! I am currently standing at the saw, and have been for the last 10-15 minutes. A least 6 employees have crossed my path but I have yet to get anyone to cut this. There was even an employee who was here on his day off notice and he did an announcement over the speaker to get me help. Still nothing. If you are coming in to grab something quick, great. If you need additional assistance, may the odds be in your favor. Update: after waiting 25 minutes I left. This was even after attempting to call the store to get some help. read more

First time painting a wall, bought rollers and they ended up leaving pieces of the roller on our wall as we painted. Can't really stop painting once you go if you don't want blotches and dried spots, etc so I tried to return them. Customer service and specifically JACKIE @ customer service was so rude. Had me screaming across registers until I asked her to come over so I could explain and show her pictures and she said she can't do anything without the other two rollers. I asked her if I can bring them in covered in paint. She flat out dismissed me and said no we can't take them. I understand if 2/3 pieces are missing and used I get that, but the fact that this product left marks all over my wall I thought they'd have some sympathy or decent customer helper but that's too much to ask for. Thanks for nothing, but your lack of decency and manners JACKIE! read more

Lowe's Home Improvement - Hardware Stores Near Me - Gaithersburg, Maryland

All I wanted to do was find out if they had a particular sized air filter in stock. My first call to Lowe's Gaithersburg generated a link that couldn't be opened. I tried for a human on my second try, and let the phone ring for about five minutes. Next, I said to myself "Than God for Amazon." read more

Had the grill that I wanted. Assembled and delivered for FREE in a few days. Delivered when promised. Actually early. Gave me a time window and called when 30 minutes away. How can you beat that? read more

This is corporate policy related and not store related. I selected 5 items online for local pickup at my store. THey wre purchased with online gift cards in my account. I did it on my phone and could not read small print. For some reason one item was assigned to a far away store not near me and put in a locker. I didnt find out until I got to my store. There is no way to cancel an on line order once it is in a locker and the only thing they will do is give me store credit at the far away location. For an item they did not have, I was mailed a gift card. Just silly they cannot reimburse my account or transfer credit, like they are somehow treated as franchises. i am now out $30 done with Lowes. Imagine if it was something more expensive??? Ugh. read more