Originally posted this on their Facebook page, which nobody appears to be monitoring:
Now and again I've picked up a little something here as needed, since Rockville doesn't have any other hardware stores any more.
About 3 months I spent 5 minutes trying to make eye contact with any of the men behind the counter (or the 2 talking in the office) and the only people who did make eye contact in return broke it off, so I was left looking at doors and Trex samples but nobody said so much as "Good morning," let alone asked if I needed help with anything. (As it turned out, I had a specific project in mind and specifically wanted to direct my business to a local establishment, even though I've already priced out the project at Home Depot.) I gave up after multiple attempts to get ANYONE'S attention.
On my way out, I passed a man coming in, and as I looked back into the store, I saw that HE was being helped BEFORE I EVEN GOT INTO MY CAR - what, 10 seconds?
This morning I decided to see if last visit was an anomaly. Went in looking for a Caulker's Edge to help with a project. Spent FIVE MINUTES looking in and near the caulk area, during which time one associate made eye contact with me while walking past me (I'd optimistically thought perhaps he was coming to ask if I was looking for something specific) - and then moved on without even a hello.
At one point I had starter fluid in my hand but when the gentleman who'd just walked in (after I'd BEEN IN the store several minutes) got waited on promptly, I put it back on the shelf and headed for the door. I did find the Caulker's Edge on the counter on my way out but at that point I couldn't see why I'd give a store that wouldn't wait on me even the $2 it cost. I still don't have either starter fluid OR a Caulker's Edge....but I'm not going to get it here.
I used to rant and rave at Home Depot for awful service, but after a few years away from them I came back, and since then I have had NO trouble being greeted, helped, and otherwise NOTICED when I visit, no matter what department and no matter how small the purchase. But the whole point of going to Fisher's was to give a small local business some love. If only it had been reciprocated, I might be there right now sizing out French doors for my bedroom closet and pricing out composite for the new deck we're going to need. :-(
C'mon, guys - I really REALLY wanted to give a small Rockville business my patronage. This is not cool. Should I really need to be a man, or accompanied by a man, in order to get some service? :-( Not even a "Hello" once people were off the phones and talking to each other instead of other customers? Grr.... read more