NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

I needed to store a few things during a recent move. They were clean, and none of my stuff got…read moredamaged. In my book, that qualifies as a positive experience where self storage is concerned. "...the capitalist mode of production must continue to exist unchanged, but nevertheless "the so-called propertyless classes" are to be raised "to the level of the propertied classes." However, it is an unavoidable preliminary condition of the capitalist mode of production that a really, and not a so-called, propertyless class, should exist, a class which has nothing to sell but its labor power and which is therefore compelled to sell its labor power to the industrial capitalists." - Friedrich Engels, The Housing Question

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

This place is pretty good. I heard it was under new ownership. Big units compared to other places…read morewith smaller units. Pretty good rate. Liking it overall.

The new owners have invested in the property, adding an elevator for people with second-floor…read moreunits, painting, and making other improvements. Convenient location very near downtown SR.

We want to recognize Terry and her staff at Security Public Storage in Santa Rosa for their…read moreprofessionalism and guidance to select the right storage for our needs. We have been storing at the facility off and on for years and will continue to store there with confidence that our stored treasures are taken care of in every way. Thank you Terry!

We are sad to be leaving after 9 yrs of wonderful, no drama service. We never felt that are storage…read morewasn't secure even through the 2017 fires. We were blessed that our unit was still standing after the fires because it was the only thing left of our family stuff. Terry and team were thoughtful and kind during those times. I would have no concerns to come back if I needed to. I highly recommend this storage location if you are looking for secure, clean, kind facility. They also have U-Haul trucks available for rental if needed along with packing supplies.

I inquired about a unit with Karen. She was extremely personable, helpful and professional…read more The facility was very clean and safe. I will be referring Hopper Self Storage and Karen to my family and friends that need storage in the future.

Nice low-key storage unit run by really nice people. Price is right and we had no problems with…read moremoisture, although it was summertime. No complaints.!

I have only been renting here for several months and I just received notice that they are…read moreincreasing the monthly rental by 52%! That is an outrageous increase. I did like the storage facility for their climate control, easy access, and lighting through the halls. However, to increase the rental by that much is intolerable! Unfortunately, I will be looking for another storage unit because this one has become way too expensive. What a shame.

Been using your storage facility now for about 8 months and I'm very pleased with the service, ease…read moreof entering and leaving and the security seems good. So far I'm a happy camper.

All I can say is that the manager Danielle is AMAZING! I was moving from a different storage…read morefacility and it was not such a great experience but Danielle really took care of me. Not only did she recommend the best size for my needs she was able to get me a promotional rate AND was happy to help! Service at a great rate with a smile! I have recommended Store More! to all of my friends. Definitely would use this facility again. Thanks Danielle!!!

Started at $274.50/mo + $12.00 for insurance for a 10 X 15 climate-controlled unit. In 8 months,…read morethe rent increased to $325.50. 9 months later, the rent increased to $357. We were residing out of state, or we would have gladly moved to a different facility/different owner/managing company. Upon our return 21 months later, we opened our unit to find that much of our furniture, boxes, plastic crates, suitcases, chairs, etc. had been destroyed by rats. We spoke to 2 different managers (Danielle and Vicky) during the week we were there to move our furniture and household items, and both said they would provide us with the paperwork necessary to file a claim with the insurance company. (Insurance states coverage for vermin damage up to $500.) We never received the paperwork. We called and revisited the store, but each time the manager was out. We've written to the corporate office and have not received a response from them either. It's been 3 months since we left and have had to replace mattresses, sofa, love seat, coffee table (scratched and gnawed), stools, and office & game chairs where the leather was chewed, multiple boxes, etc. etc. This was a new facility when we started, and we thought it was in excellent condition. We saw a few rat traps outside the buildings, but none on the inside. The insurance contract does not list contact information, so if a claim is necessary, you are at the mercy of the manager to provide you the information. A horrible experience.

Damian and Laurie were very considerate and helpful. I am most impressed by their customer service…read moreand positive attitude.

Raised rates multiple times over two years…read more Pro rate charge to move in Full month Charge to move out on the 3rd.