Mario , one of the technicians did a great job checking on my dishwasher temperature…read more Given the heat in Las Vegas, he explained very well the normal thermostat when I run the dishwasher and made sure I have a peace of mind that it is safe to use. Well recommended, great job!

One star for coming out the next day. They texted me the night before and were able to get someone…read moreout quickly, which I appreciated. Unfortunately, the actual diagnosis was a completely different story. The technician looked at my refrigerator and told me the compressor was bad and that the repair would cost approximately $1,400. I explained that the refrigerator was barely a year old. I purchased it brand new in July 2025 and paid the $120 service call fee expecting an accurate diagnosis. Before agreeing to a $1,400 repair, I contacted Samsung because according to my research the compressor was still covered under their 5-year warranty. Samsung waived their service fee and sent their own technician to evaluate it. Their technician performed a proper nitrogen pressure test and spent over an hour diagnosing the refrigerator. The result? The compressor was functional. It was NOT the problem. The refrigerator actually had an internal refrigerant/Freon leak that could not be repaired. Samsung ultimately refunded me the entire purchase price of the refrigerator because of the internal leak. I cannot imagine what would have happened if I had simply agreed to pay $1,400 for a compressor replacement. I would have spent money fixing a working compressor and the refrigerator still would not have cooled properly because the internal leak was the actual problem. My recommendation to anyone dealing with a relatively new appliance is to contact the manufacturer first and have their authorized technician evaluate it before agreeing to an expensive repair. I chose this company because of the reviews, but unfortunately my experience was not good. I came very close to spending $1,400 on a repair that would not have addressed the actual problem. Can't speak for their other services on other appliances but stay away from the fridge technician.

I was joking with my husband recently: Where else can you go on a weekend, get the kids a free…read morecookie, admire a beautiful water fountain, let them explore furniture with you, and maybe bring home something that fits the next chapter of your life? RC Willey! Every time we buy something, we think, "Okay, that's our last furniture purchase for a while." Then life changes, our needs change, and somehow we're back. There's something really special about a place that becomes part of your family's memories as your life evolves. The service is phenomenal, with a hometown feel that makes you comfortable taking your time. There's no pressure, and we always seem to find a great deal on something that feels right for our home. Our style leans contemporary, and we consistently find pieces we love. And if you go, ask for Reagan! She's warm, wonderful to talk to, and so helpful when you're looking for the right piece. She's a big part of what makes the experience feel personal. We come for furniture, but the cookies, fountain, and familiar feeling certainly don't hurt.

Great store friendly staff and a great variety of home furnishings and decor from…read moreappliances,furniture, and game room accessories. 09072026. Today picking up a little something on this beautiful Labor Day Sale.

Our 2 year old Samsung dishwasher is giving us issues. Found Roman via Yelp. Very professional,…read morevery thorough, very honest. Though our dishwasher seems to have a software gremlin issue going on and was not fixable, Roman worked diligently to try and determine if the problem was something he could address. Highly recommend and would use again.

I created a project in Yelp for dishwasher repair and within minutes, Five Star Appliance called…read moreto set up an appointment. Roman came out, gave me an estimate for a new motor, even fixed my fridge door, and came back the next day to replace the motor. Excellent customer service, friendly, quick, and reasonably priced too. I will definitely call them again if I need another appliance repaired. Highly recommend!

The tech manager Chris and tech lead Alejandro are great! Very friendly, reliable they answer your…read morequestions, arrive on time and even call you when they are on their way I have used their services several times for a couple years now and always come back for them! Great job guys!

Came out to replace ice maker in sub zero. Did the work. Have been trying to reach them as it has…read moredone nothing but leak and freeze excess water in the freezer drawer making it unable to open. I keep calling and only get their call in center. Can never reach the actual Henderson location. Never use this service!!!!! The answering group is awful and unhelpful and they lie about their ability to transfer you to the location. Mr. Appliance is now a Neighborly Company. They are the most Un-Neighborly. DO NOT USE! Yelp others!

Fantastic Experience with Duran!…read more On Saturday, October 3, 2026, I visited the Best Buy store in Henderson to purchase two Ring camera batteries and a wall unit that my technician, Brian Vaugh, had recommended. Duran assisted me at checkout and was incredibly helpful while ringing up my items. While there, I mentioned that I am looking to buy a 55" flat-screen TV in the near future. Duran took the time to recommend Samsung and even printed out a product list for us to review at home. Duran's helpful, patient, and knowledgeable service made my shopping experience excellent!

We were able to come in and right away find what we needed because we asked an employee and he knew…read moreexactly where the item was. This honestly was the quicker Best Buy trip I've ever made. There were also several options to choose from with different price points.

Eric in lumber was amazing. He took his time ,patient very helpful. Thank you Eric or cutting all…read moremy material to the right size.

Sonia in the plumping section was super helpful and patient - explaining what she thought the issue…read morewas and how we should solve it. She had great customer service. Thank you so much for your help!

We had a few repairs around the house (broken oven, light switch, electrical socket) and Eli took…read morecare of each of them. He explained what he needed to do, secured the necessary parts, and quickly completed each repair. He was prompt, pleasant, and the prices were fair. We will definitely call him the next time we need a repair.

I needed an igniter replaced on our oven. Based on Yelp reviews, I called Green Valley Home…read moreSolutions and Eli answered right away. He set an appointment with me for the next day and was right on time! He was very personable and professional even taking time to pet my dog. Eli had the oven disassembled, parts replaced, put back together and tested, working correctly just inside an hour at a reasonable price. He takes just about any payment method and I also found out he was a fellow Marine Veteran. I was very happy with the whole experience and highly recommend Eli. He is super squared away, and I'll be using him again when needed!

I read the poor reviews everywhere, but I thought I'd be ok because it's Best Buy and "surely I'll…read morebe ok" I was wrong. Same terrible experience. They told me to "order early" so that I'd have my appliances held for when I'm ready to have them delivered. 4 months later I'm still living in a house with no appliances. No help from them, they say it's out of their control, but they clearly gave my appliances to another order that was ready to install. Very disappointed in them telling me to order early to avoid the exact situation that I'm now in, but now they've got over 10k of my money.

STAY AWAY! My husband and I have been buying our appliances from best buy for 20 years. We…read morepurchased a new washer and dryer 4 months ago and the heating element went out on the dryer. We were told by Pacific Sales (the girl who answered the phone was very rude) that it was not their problem and since we didn't buy the protection plan, we needed to contact GE Directly. Needless to say, GE didn't get out for two weeks. After taking 4 hours off work, the heating element was fixed 3 days ago. Today, yet another part broke. You have to hold the start button for the dryer to run. If you let go, it will turn off. I called Pacific Sales and was told a manager was not avail and to work with GE. THIS SET IS JUST 4 months old! Never again. Look elsewhere if you want a company that stands by their products.

We have an American Home Shield warranty, and have always requested Elite Pro Appliance to come…read moreout. Recently we had several visits due to our LG refrigerator's ice maker not working. It took replacement of many parts and finally a left side door replacement. Our repairman was Ace. He was thorough, polite, always on time and got the job done. Thanks Elite and Ace!!!

They had promised me they would be here at 8am sharp. They showed up at 905am as I was leaving to…read moretake my daughter to school. I told the technician I was walking out the door and I would be back in just a few minutes as her school is just around the corner. He didnt say anything and started walking away. I asked what he was doing and if was going to say something. Hwe said something came up and he had to leave. I asked what came up and he said "something personal". One minute he is putting his booties on to come in my house and the next after I said he was late and I would back in just a few minutes he suddenly had "something personal" come up. I find this behavior very unprofessional and inappropriate. My time is valuable. I took time to be here for you and you were late. The least you can do is wait ten minutes for me to return.

Rang and asked whether they carried Navien parts for a tankless water heater. Firstly the woman…read morethat answered didn't understand my question - all along there was someone listening in the background because I could hear him asking her questions to ask me. In the end it became a stupid three way conversation only to be "we sell wholesale only contractors". A complete wasted of time asking me questions but when I asked, they had no idea nor seemed to even consider advising me whether they had the parts in shop in order for my contractor to order. Absolutely pathetic customer service. I will ensure my contractor does NOT give them any business.

I went to work for AC/LV and that's were we are getting all our supplies and when you order you get…read morethem the next day