Amazing service Omg! From the moment I walk in Ady listened…read moreto my situation and Ryan the owner turns around in his chair, jumps up and says let me take a look and see if I can help! He literally fixed the damage in less than five minutes! Thank you Ady and Rya, you're AMAZING!

I backed into our garage door scraping the spoiler off of our 2015 Buick Enclave. My husband…read morecalled several different companies to get a bid. Ryan told us to bring it down to him because "he is always there". We took the car down and Ryan gave us a reasonable bid and ordered the part the same day. It took him a short time to repair the car and it was all done within a short week. We highly recommend Ryan and his business. He was efficient, quick and didn't overcharge us. Thank, Ryan! We hope we don't need you again, but if we do...... Soni and David durham

Great job, fast service and up beat owner. George did the…read morejob 1 day faster than the estimate and I was happy with the work. He called to update me on the status. They are no longer on Columbia drive, cannot remember the street but near the Gum and East 1st ave. I think it might be Auburn

The shop rep was rude and short with me. Not an easy shop to work with. I tried to work with them…read moreand while speaking with the rep he was very unhelpful.

Couldn't be better. Car looks like new. Great work, and…read moredone when promised. I see why they have so many 5 star reviews. I would reccomend to anyone.

Gosh, where do I start. I would and will highly recommend Frank and Sons Auto Body in West…read moreRichland!!! I am 70 years old and terrible with names but the entire staff there are outstanding, professional, friendly, courteous and the list goes on. I specifically want to give a shout out to the Manager there, the receptionist in the front, the parts guy, but above all Carla the estimator and Quality Assurance person. This staff and shop is the Epitome of what a body Shop and Business should be. There work ethic is Second to none, above reproach. Everyone Please take all your auto body issues and work needed you won't regret it. Prices are great also! I HIGH RECOMMEND FRANK AND SONS IN WEST RICHLAND.

Quick response for request estimate. Friendly, helpful customer service. It took a while to get the…read moreright parts but they got it right. My car looks like nothing ever happened. In fact better than before my accident. No rattles or vibrations. I'm very happy with the outcome

From the owner: Fusion Auto Paint is a go-to collision shop in the Tri-Cities community. Our team of certified…read moreprofessionals offers quality repairs with a personal touch. We know the value of our customer's vehicles, which is why we consistently strive to do our best work. Our team uses modern technology with true techniques to ensure the highest level of quality work. We aim to build lasting relationships so that our customers continue to trust us with their vehicle repair needs. Contact us today to learn more.

Can't say enough about Caliber Collision, their staff and the professional work they did to restore…read moremy 2015 Toyota Avalon to its original condition, pre-accident. They kept me informed of the repairs throughout the entire process with a cheerful demeanor and made me feel that my car was always their top priority. The final result says it alI...simply perfect. I give Caliber my highest recommendation for repair work. Thank you Dean and Andrea!

(below is proof they will never look into, they will never contact you to help you or even…read moreapologize.) funny how they can comment on here saying we take your concerns very seriously and how they're going to correct all this but Valerie L from over 4 years ago NEVER received contact from you guys, so I highly doubt I will too even though through the BBB messaging platform I was told the center would reach out to me. NEVER DID. i urge everyone to go read my original review about everything done to my vehicle, and how it STILL DOESNT WORK! If caliber collision really cares and values what their customers think about their business then I will be waiting for a call. But I'm not going to hold my breath- this company couldn't even communicate to me about picking it up from the tow yard. Should've took it as a sign to not go there but i know everyone including business's have off days, unfortunately this was months of fucking hell, not even close to an off day.

wonderful Service. they do almost everything except Transmissions. decent price and amazingly kind,…read moreprofessionally and great to work with to get vehicle correctly repaired. I highly recommend them!

I got my truck back from them today after doing some body work! Looks great, and they answered…read morequestions anytime we called! There were great people to work with!! My insurance company on the other hand not so much!

I have known Jack since he was the Body Shop Manager for the Ford Dealer in Pasco. I had a 1983…read moreMercury Cougar that was hit on the passenger side. Jack did the body work and they re-pin stripped the the body with tape. Upon review, Jack noticed the original was hand painted. He had his guys remove the tape and brought in a specialist to hand paint the pin stripping. It was excellent. Several years later, I was hit again and discovered Jack opened a shop of his own. I have since been in and my wife drives a company car which has sustained damage a couple times. She takes her company car to Jacks because she knows, the quality of work Jack expects from his employees. Jack also stands behind his work and he always does a great job. Frankly, I don't trust anyone else to work on our car's paint.

Jack and Claudia are amazing! They went above and beyond to help me with my vehicle repair. Claudia…read moreis very sweet and professional, and communicated with me often. Jack did great work on my car and she looks good as new! I missed my baby!! Thank you all so much!! I highly recommend Jack's Auto Body

Given supply chain issues and the holidays, getting my car in within 10 days of a minor accident…read moreand having it done within a month was well beyond my expectations. They also were very transparent in its progress with an open line of text communication for updates and estimates on its completion. In addition to fixing my car, it was completely cleaned inside and out, hasn't been this clean since I bought it! They walked me through everything, and assured that if there were any issues with parts of the car that were repaired, they'd fix it for no cost. Also, they say if you leave a review on Google, you can receive a complimentary car wash in the future, but I decided to leave one on Yelp too! Obviously nobody ever wants to have their car in the shop, but it's nice knowing the Tri-Cities has a place where you'll receive great customer service if you do need a repair.

excellent customer service, even on a holiday. the techs and staff were all friendly and…read moreknowledgable. we had an awesome experience with Pasco Calibor Collision. we would highly recommend them.