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    Richland Collision Services

    5.0 (12 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 weeks ago

    Services - Richland Collision Services

    Bumper repair

    Collision repair

    Auto frame testing

    2 More Services

    Auto steering and suspension repair

    Rear-end damage

    Richland Collision Services Photos

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    7 years ago

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    Review Highlights - Richland Collision Services

    The place itself doesn't look that impressive from the outside but Arsen has a really professional setup inside his buildings.

    Mentioned in 5 reviews

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    Riverside Collision - Rear spoiler repainted. Clean

    Riverside Collision

    (23 reviews)

    I came here willingly after hearing the shop was owned by my good friend's godfather. At first, the…read moreservice seemed great and I had no concerns. I chose not to take a total loss because my car was still drivable, so I went to pick it up. When I arrived, the front desk lady told me my car was ready and would be brought out. A few moments later, a male worker came out and told me my bumpers and lights were already off and asked me what I wanted to do with them. I was confused and told him I was not aware my car had already been torn apart. He went back inside, then came back out and told me to return in about an hour so he could put the car back together. At that point, the front desk lady who originally told me my car was ready apologized and said, "Oh my God, I'm so sorry, I didn't realize everything was off. Come back in about an hour and we'll have your car ready." That was all that was said. There was absolutely no mention of any fee. Later that day, I received a call saying my car was ready, but now there was suddenly a $150 reassembly fee that had never been mentioned. When I raised concerns, the lady on the phone clearly had an attitude and seemed annoyed that I was questioning it. Instead of explaining or taking accountability, she immediately offered the option of tearing my car back down and having me arrange my own tow truck since the car "wouldn't be drivable," which made no sense because the car was already put back together. After hearing I was upset, she offered $20 off for the so-called "miscommunication." When I arrived to pick up the car, the front desk lady immediately apologized and admitted she "forgot to tell me there was a fee." How you forget to mention a $150 charge is beyond me. I was then told to bring this issue to my insurance. I contacted them, and the insurance representative confirmed this was the shop's fault and did his best to help. He also mentioned the shop claimed I was given the option to take the car as-is or have it put back together, which is simply not true. If I had known my car was already torn apart, I would never have agreed to take it back. A $150 surprise fee for a single mother right around the holidays is absolutely insane. The lack of communication and training should not fall on the customer. Customers shouldn't be paying for the shop's incompetence, and the receptionist shouldn't even be working if important fees are going to go over their head. I should've chose Mathew's Auto Body instead.

    My Mom's car was side swiped on the front bumper area and the panel had popped out! The estimate…read moreguy came out and was trying to get it back in but he couldn't so he had one of his repair man come out and with a little manipulation he popped it back into place and then they sprayed a compound on the area and got rid of all the smudges caused by the accident! It looked as good as new when they were done and they charged me $0.00! I couldn't believe it! They must've spent 20 minutes on it! Needless to say I was very grateful!

    Richland Collision Services - bodyshops - Updated May 2026

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