I have known Jack since he was the Body Shop Manager for the Ford Dealer in Pasco. I had a 1983 Mercury Cougar that was hit on the passenger side. Jack did the body work and they re-pin stripped the the body with tape. Upon review, Jack noticed the original was hand painted. He had his guys remove the tape and brought in a specialist to hand paint the pin stripping. It was excellent. Several years later, I was hit again and discovered Jack opened a shop of his own. I have since been in and my wife drives a company car which has sustained damage a couple times. She takes her company car to Jacks because she knows, the quality of work Jack expects from his employees. Jack also stands behind his work and he always does a great job. Frankly, I don't trust anyone else to work on our car's paint. read more

Jack and Claudia are amazing! They went above and beyond to help me with my vehicle repair. Claudia is very sweet and professional, and communicated with me often. Jack did great work on my car and she looks good as new! I missed my baby!! Thank you all so much!! I highly recommend Jack's Auto Body read more

Unprofessional (This is a LONG review, so bear with me.) Needed some body repair done on my front frame of my vehicle after my vehicle slid into a snowbank. The repair was going to be covered by my Safeco insurance. Keep note that this is the only body shop in town that is directly networked with Safeco. Went in, got the estimate done. The shop let me know that if I chose to go with them they weren't going to be able to start working on my car till almost a month later. A month is a long time to not have a car. Despite that I went ahead and arranged my appointment. I did this for two reasons. 1) I didn't mind the wait since my insurance covered me for a car rental for that time period. 2) My insurance works and is networked directly with this shop, because of this I believed that if my insurance(a large business corporation) decides to partner up with them, they trust that it is a good and reliable shop. Also I wouldn't have to worry about payment and dealing with adjusters. This the part where they screwed me over. Come a month, I take in my vehicle in for my appointment. Only to find out that I don't have an appointment because the body shop canceled it. They tell me they canceled it because they ASSUMED I chose another shop. Listen up closely what I am going to tell you folks, they assumed this because I got a car rental. A freakin car rental. THAT'S WHAT THEY TOLD ME. At this point I am very upset and angry. I ask them to explain why this happened. First let me explain this. When they did my estimate they deemed my car drivable. Yes, the car is drivable. I drove it from my house to the shop. But I didn't want to continue driving it regularly for two big reasons. 1) When the car hit the snow bank, the front grill had sunken in. This damaged two fans, the radiator and who knows what else. I didn't want to risk driving it without first getting it fully inspected and repaired. 2) The car's turn signal and front license plate had fell off therefore deeming it illegal to drive. Despite this they still deemed it as drivable, just because it could get from point A to point B. Not taking into consideration that it could potentially have some mechanical defects. I'm saying this because they didn't inspect it or run tests on it. Their definition of inspection is looking at it and making and estimate of how much the repair is going to cost, this is from just from what they could see. Ignoring the potential mechanical defects on top of ignoring that it's not legal to drive. For the listed reasons above I choose to get a car rental and not risk getting cited or worse messing up my car. Bringing it back to the reason why my appointment got canceled. They canceled it because they deemed my car drivable and Safeco doesn't not issue a car rental unless the car is not drivable or it's being repaired at a body shop. And since it was labeled by them as drivable and it wasn't being repaired at their shop, this is where they assumed I went to another shop. What a dumb assumption to make. They couldn't even spare the courtesy to call me to confirm if this was the case. When I asked why they didn't call, they said they were too busy to call. Too busy to spend two minutes of their time to let me know they were going to cancel my appointment. Because they couldn't spare two minutes of their time, they wasted a whole month of my time. The worst part is waiting patiently for your turn, eager for the day that you will once again be able to drive your baby. But instead you wait for nothing and it feels as if you waited an eternity, and in return you get nothing. Just disappointment and anger. And I mean disappointment and anger, because the company didn't acknowledge what they did wrong nonetheless do anything to make it right. All they told me was that if I wanted my car to get fixed by them I had to get in the back of the line and wait another two months. There you have it Yelp, this concludes my review. Of course, I choose to take my business elsewhere. I choose Mel's intercity collision, which is right down the street from Jack's. I've heard good things about them from family and friends. I got an appointment with them the following Monday. After I get my car repaired I'll post a review of their service and I'll post an update here. Thanks for taking the time to read this. read more

Jack's did a great job fixings my ML 350 Mercedes. He is a very nice man. He got all the parts needed very quick and had the SUV looking like new . I Highly recommend using Jack's for all repairs. read more

At this point, I suppose I could say that I've known Jack & Claudia for most of my life and suffice to say, Jack's is the only body shop I use. One time, I had my pickup and my car parked on the street. Some drunkard sideswiped both of them. Jack took a look, ordered parts, & called me when they came in. I dropped my pickup off first because it was the worst. A few days later, they called to tell me the bedside replacement was complete & and all of the painting was done- I could pick it up and drop the other vehicle off. So, I did. What do you know, a couple days later, my car was done too. No hassle. No unnecessary phone calls. I didn't have to stop by to check on my vehicle(s), didn't have to wonder if they were working on it or why they'd had it for weeks and I hadn't heard anything. Everything was performed professionally and I could not be happier. I've known Jack & Claudia for around 25 years, but we're not "friends". We're slightly more than professional acquaintances. I mention this because, I did not receive special treatment because we're great buddies. There are certainly other well-qualified body shops in the Tri-Cities, but Jacks will do a great, QUALITY, professional job for you. Don't be afraid of being shafted or jerked around- that isn't how they do business. They're above board, as it were. I very highly recommend this company. They're good & honest people. read more

Was in town on vacation and happened to have a mishap with my SUV, Jack got me right in and fixed the issue! They provided great service at a great price. I was expecting to have to open a insurance claim and was expecting 3k or more in damage. I was lucky and out the door for less than 100$ in an hour. I am very grateful to Jack and his team, they are great people. read more

I have never been this disrespected anywhere! The body work done to my car was less than mediocre. When I returned to pick up my car there was damage done that wasn't there before I dropped it off. When I questioned the "work" that had been done Jack (the owner) proceeded to get four inches from my face and yell at me saying there was nothing wrong and I shouldn't be picking apart his work. From there he walked away and refused to talk to me. I would not wish this kind of service for anyone. I left unhappy with a bad repair job and they seemed to only care about getting my money. read more

Got my Toyota Rav 4 back cleaner than when I left it! Took it in Monday morning and got it back Tuesday at 4:00 PM! I had my bumper replaced after I was rear ended! They handled the paperwork from the insured that hit me and also set up my rental! Jack and Claudia were very nice and their dog in the office is sweet! Highly recommend them! read more

They had my car for 2 months and I have taken it back because the work still was not done. I also told owner and sent his wife texts with what needed ordered and was told it was ordered. Weeks later I was told it was not and they could not get the item. An item that is custom made! Really? Also we confirmed they screened my calls as when I could not reach them. I had someone else call and they got through but was told they would be called back. This never happened then mysteriously that phone number could no longer reach them. So I had a 3rd person call and OMG can you believe it they answered the phone! They tried to put this person off to and they refused to be put off. They were told the wait would be more then ten minutes. They said that ok I will wait. You know what happened? Less than two minutes past and we have the answer we needed. If you want to be lied to and ignored and waste months go to Jacks! read more

We took our car in to get an estimate on some "scratches" on driver's side door and in replacing our driver's side mirror. They gave us a very fair estimate and he said to pull it up to take a look at the scratches. His tech went to work and buffed the scratches and a few more on the hood. The car is 6+ years old and we travel a lot so there were many. It came out quite well and when we asked how much he said we owed nothing for that! It was at least 45 minutes work. We took our car back in for the mirror and when we picked it back up, they had cleaned it inside and out!!! We live in our car and never have time to do this much cleaning!! We definitely recommend Jack's for all Auto Body in the Tri Cities WA area!! read more

Every time I call they don't answer there phones. Leave voice mails and no response. Must be out of business or something. Horrible company. If they are open. Stay far away. read more