This business has been in business for a long time and it shows. No wonder my insurance company has…read morethem on their list of preferred companies. I dropped my truck off to replace tailgate, hardware, pairing and all the printing and body work. A week later I get a call it's dine and looks better than new. Great estimate, great communication with me and insurance company and friendly professional staff doing excellent work.

I came here willingly after hearing the shop was owned by my good friend's godfather. At first, the…read moreservice seemed great and I had no concerns. I chose not to take a total loss because my car was still drivable, so I went to pick it up. When I arrived, the front desk lady told me my car was ready and would be brought out. A few moments later, a male worker came out and told me my bumpers and lights were already off and asked me what I wanted to do with them. I was confused and told him I was not aware my car had already been torn apart. He went back inside, then came back out and told me to return in about an hour so he could put the car back together. At that point, the front desk lady who originally told me my car was ready apologized and said, "Oh my God, I'm so sorry, I didn't realize everything was off. Come back in about an hour and we'll have your car ready." That was all that was said. There was absolutely no mention of any fee. Later that day, I received a call saying my car was ready, but now there was suddenly a $150 reassembly fee that had never been mentioned. When I raised concerns, the lady on the phone clearly had an attitude and seemed annoyed that I was questioning it. Instead of explaining or taking accountability, she immediately offered the option of tearing my car back down and having me arrange my own tow truck since the car "wouldn't be drivable," which made no sense because the car was already put back together. After hearing I was upset, she offered $20 off for the so-called "miscommunication." When I arrived to pick up the car, the front desk lady immediately apologized and admitted she "forgot to tell me there was a fee." How you forget to mention a $150 charge is beyond me. I was then told to bring this issue to my insurance. I contacted them, and the insurance representative confirmed this was the shop's fault and did his best to help. He also mentioned the shop claimed I was given the option to take the car as-is or have it put back together, which is simply not true. If I had known my car was already torn apart, I would never have agreed to take it back. A $150 surprise fee for a single mother right around the holidays is absolutely insane. The lack of communication and training should not fall on the customer. Customers shouldn't be paying for the shop's incompetence, and the receptionist shouldn't even be working if important fees are going to go over their head. I should've chose Mathew's Auto Body instead.

We needed a repair on our back bumper and I am incredibly pleased with the job that Matthews…read moreAutobody did on our Sequoia. Our car is actually six years old and I am ecstatic because it looks brand new! Matthews went above and beyond to take exceptional care of us! Best auto body shop around! We highly recommend them!

Amazing service Omg! From the moment I walk in Ady listened…read moreto my situation and Ryan the owner turns around in his chair, jumps up and says let me take a look and see if I can help! He literally fixed the damage in less than five minutes! Thank you Ady and Rya, you're AMAZING!

Came here in a bind my bumper came off on the freeway and I still had to get back to Seattle…read more Pulled up and he helped me secure my bumper to make the treks free of charge! Thank you for saving my day

I had an accident and brought my car to Michael's Auto Body in Pasco. From the start, they made…read moreeverything easier by handling the communication with my insurance company so I didn't have to stress about it. Any time I had trouble getting through to insurance for things like a rental car, they stepped in and helped right away. They also kept me updated throughout the whole process so I always knew what was going on with my car. When I got it back, the work they did was excellent--my car looks great and I have zero complaints. If you're looking for a shop that truly takes care of you and your car, this is the place to go. They were professional, helpful, and went above and beyond. Highly recommend!

Highly Recommend Clearwater Collision Repair - Kennewick, WA…read more Shout-out to Kolton and the entire Clearwater Collision Repair team for taking such incredible care of my husband and me after he was involved in a hit-and-run collision. We were already dealing with a lot, and Kolton truly made the entire process so much easier. From the very beginning, he helped my husband navigate getting the car into the shop and worked hands-on with our auto insurance, which took a huge weight off our shoulders. What really stood out was the communication. Kolton made sure we received consistent updates, even during the busy holiday season with Christmas and New Year's approaching. He didn't just keep us informed--he advocated for my husband by ensuring the vehicle was properly evaluated and appraised by the insurance company. The entire process was resolved within 2-3 weeks, which honestly exceeded our expectations. If you're looking for a trustworthy, professional, and supportive collision repair shop, this is it. Highly recommend Clearwater Collision Repair 100%--and yes, they are EV and Tesla approved! Thank you, Kolton and team, for your hard work and outstanding service!

We've trusted Clearwater Collision for decades, and they've always treated us like family. After a…read morefew accidents over the years, they handled everything seamlessly--making our cars look brand new. They even helped with loaner vehicles when we needed them and, over the years, even gifted vehicles to my disabled father. Their care, professionalism, and genuine kindness have made a huge difference in stressful moments. We highly recommend them!

This crew is absolutely fantastic! They got my car in the shop quickly, worked easily w/my…read moreinsurance, and did fantastic work- going above and beyond expectations.

The service, communication were top notch, the work done on my vehicle was even better. Not only…read moredid they do great work and keep me updated, they detailed my car inside and out to the point it looks brand new. I don't think any company that takes that much pride in what the present to their customers is going to do anything but a excellent work! The office dog was also amazing! :-) and the staff couldn't have been more friendly! I will take all my body work to Nolan's. Well I am not the Laura P. from San Fran, I am from West Richland.

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

Had my car TOWED in, was told they couldn't figure out what was wrong. Refilled the AC and was…read morecharged $900+ for nothing but the AC being filled as any work/result. Drove the car two days for it to break down again. Once again had it towed here. Yet again was told they did nothing but drive it around but it was ready to pick up. They wanted to charge us $30+ for the gas THEY put in to drive it around after already charging $900 for no solution. They had the car 4 DAYS! Was basically told they would keep our car from us until the $30 was paid. Overall feel robbed, issue is still not resolved, paid for towing multiple times to this place, only picked them because they had good reviews and out of all the mechanics we have been to this is by far the worst as far as any effort and just charging you for no work to be done. Please take your car to someone else who cares about their customers and actually fixing the problem. Super disappointed/pissed.

Highly recommended!!…read more I previously was quoted for a little over $1300 at a different auto repair shop for things that were "needing immediate attention" and was actually refused an alignment because I couldn't afford the $500 needed to buy these kits that were "mandatory" to be able to do the alignment. I was referred to Mel's through discount Tire. Gave them a call and explained the situation as well as what the previous shop said. I was able to get in within 2 weeks, and it only took that long because of the kits I said were needed would take a while to do, as well as working around my schedule. Dropped it off at 12:40 even though my appointment wasn't until 1:15 and got a call by 2:30 saying it was done. A total of $75 instead of the insane amount the other auto repair shop was trying to charge me. I will for sure be continuing my business here and recommending to anyone else!

wonderful Service. they do almost everything except Transmissions. decent price and amazingly kind,…read moreprofessionally and great to work with to get vehicle correctly repaired. I highly recommend them!

This guy has 5 star reviews for a reason. He is THE BEST MECHANIC in Washington. We were on a…read more1000 mile road trip and had a wheel bearing go out in our Yukon Denali on a weekend. We rented a van to continue our trip, and on faith, left our suv in his parking lot. First thing Monday morning he called me, had already contacted our warranty company, approved the repair, had the parts and said it would be done in a few hours. The next day when we came back through town he stayed late to meet us and get us back on the road. Everything was reasonably priced, and real honest work. I wish there was a mechanic like this where we lived. We were really in a bind and he took care of everything. He deserves your business 100%. Nice work.

They are honest and amazing! They have done my brakes, rotors, and pretty much everything else! My…read morecar unfortunately isn't cheap to work on due to being a BMW... but I know they are honest and won't have me pay for something I don't need! They are so much better than the bmw dealer. My car had to be towed yesterday ( broke down in coffee stand drive thru) and Aaron got us the tow truck right away. I would never use anyone else!