I like both Sterling's, Sterlings on the River and Sterlings on Queensgate. However, I enjoy…read moreSterlings on Queensgate much better. Their food and service is very good, the cooks do a great job. I have a veterans group that has breakfast there every other Thursday. The cook gets out 35-40 breakfasts and the waitresses know what everyone wants from memory. Brandi does an excellent job, she is very good and spends most of time keeping our coffee cups full. The staff is very courteous and efficient. Thank you Queensgate. Don Wicks Richland

Knowledgeable and honest with reasonable pricing. I had several services done at Meyers auto tech…read morewhich were very in depth. Courtesy car took me back to my house too!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

Easy going, kind, honest, dependable and excellent, timely work. Did I mention honest? The honest…read morepart is a make it or break it thing with me when giving my trust and business. In fact, I was just now looking up their phone number for another car needing attention when yelp asked me to comment. Happy to. Satisfied 4 times customer here! (all 4 being different cars with 4 different problems) The one I am calling about will be number 5!

Great service and quality parts! These guys Rock! Will be my go to shop! Charlie's for the Win!read more

I had my window regulator installed by Dan after it failed while my jeep was being worked on at…read moreanother shop. I had sourced the part cheaply, and he installed correctly. Shop fee is average. Dan's the man!

So I was recommended this place to take my truck to by a co-worker. He was completely satisfied…read morewith their service when he got his suspension rebuilt. However, I was not. I took my 4runner here for a simple exhaust upgrade and for new rear springs to be put on. I'm a gear head, and I am totally capable of doing such by myself, but I was only there in Kennewick for a short time for work. So I had no other choice but to have someone else do it for me. First things first, it took Dan (owner) 6 weeks to give me my rig back! When we talked about it before handing him my keys, he instilled confidence in me that he understood my requests completely and he also built many rock crawlers and off-roaders. When I got my truck back, the exhaust had leaks. A simple turn of the wrench on the bolted flanges did the trick, but I shouldn't be doing it! Next issue was with the rear springs he installed. I provided all the parts AND instructions for installing them. All that was needed was to weld on new front hangers as the springs were slightly longer than the stockers. When I got home I measured the wheel lengths on each side...they differed by 1 3/4"!! Unfortunately I tried to get the spring issue resolved with no luck due to the shop being closed at random hours of my arrivals (I went there twice) and my work relocating me out of state. If you need some simple work done and don't mind waiting a few extra days/weeks, then go for it. Otherwise you'll be taking a gamble on his craftsmanship.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Outstanding service! Very happy with the work. He took the time to make sure everything was done…read moreproperly. I had a lift kit installed and all new brakes and rotors replaced. He pays close attention to detail and makes sure things are done properly. Priced very well. I highly recommend using him.

We got a flat tire as we were passing through Kennewick in the early evening from the coast to…read moreSpokane. No tire repair places were open and it was looking pretty grim. It took us a couple of hours to finally locate Keith (we were frantically searching the web and making calls) but once we did he quickly came to where we were located and we were on the road in less than an hour. He repaired our tire so we were able to make the rest of the trip home and charged us less than half of another business that asked for our driver's license and credit card number over the phone before they'd even come. We got home late but we got home that night thanks to Keith.

Never use this business EVER. The people who work there are extremely rude and do shoddy work. Took…read moremy car in just to have the brakes checked and ended up paying 2800 . They were not very forthcoming about any of the work. I would like to have another mechanic check it but now I don't have the money. The owner was the worst out of all the people I spoke to there, if you have to have your car fixed for anything be smart don't go there.

Literally ruined my dads diesel truck, they wouldn't fix it after it stopped working again... the…read moretransmission was broken after they gave it back and it should have never been touched in the first place. Save your money.