I'm leaving this review on behalf of my husband, who recently took his vehicle to this auto body…read moreshop for a simple paint job -- just the roof and hood. Everything started off fine: we got a quote, were told it would take 3-4 days, and left the vehicle in good faith.
On day 4, with no updates, my husband called to check in -- and that's when things took a sharp turn. The owner was surprisingly disgruntled and confrontational, complaining that we were "pressuring him" and that he underestimated the job. He told my husband that only the hood was finished and that he wasn't interested in completing the work at all. It was very confusing and upsetting, especially since we were simply following up based on the timeline he himself gave us. This is exactly why we asked for a quote in the first place -- to avoid surprises like this.
Then, a few days later, the same owner calls back with a completely different tone. Now, he's enthusiastic, says he has plenty of workers ready to get it done, and is willing to finish the job. We were baffled, but still wanted the car completed properly, so my husband even asked again if he felt comfortable taking it on -- we wanted good, quality work done, not something rushed or resentful. He reassured us, so we moved forward.
When my husband picked up the vehicle today, he paid and left -- only to get home and discover that part of the upper side of the vehicle had clearly been sanded down, an area that was never part of the job and was in perfect condition before (we have photos taken right before the drop-off to prove it -- see attached).
He politely called the owner again to bring this up, and -- of course -- the owner flatly denied it, offering no accountability and instead rushed to give him a quote to fix the damage! The irony is frustrating -- especially after how the situation was handled earlier. My husband chose not to argue further, seeing there was no acknowledgment or willingness to own up to the issue.
To top it all off, when we were told the vehicle was ready, a staff member informed us they don't accept checks, debit cards, or credit cards -- essentially only taking cash. That alone raised red flags and left a bad final impression.
This was an incredibly disappointing experience overall. From the unprofessional attitude, to the lack of communication, to the poor customer service and possible mishandling of the vehicle, it's not something we would wish on anyone else. I highly suggest others think twice before doing business here, especially if you're looking for honesty, consistency, and respect for your property.
