Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

Horacio did SUCH a good job replacing my windshield. He gave me a very fair price and his work was…read moreexcellent!!! He was also able to take a look at my boyfriend's car that had a few chips and was able to fill them which was awesome!!!! I could not recommend someone more! Professional, on time and very reasonably priced!! I will be using him again for any windshield needs

Horacio did a great job. my windshield looked really good. he was at my home 45 minutes after…read moreaccepted his bid. price was reasonable!

This family owned body shop has absolutely amazing customer service. They have great communication…read moreand are dedicated to ensuring full satisfaction. I highly recommend bringing your vehicle here over the corporate "big box" shops.

Please stay away from here, we took a vehicle for an estimate, dude started working on it and…read moreordering parts, started fixing the vehicle without our permission. We went back and forward with the guy explaining to him what he did was wrong, he didn't care, this man does not care about the customers. We couldn't do much so we just gave him the green light to fix the vehicle, fast forward to the day we picked up the vehicle, we noticed abs and traction control lights on, on further inspection we noticed the rear abs sensor was disconnected, idk why it would be if the repair was not in the rear. The front brake caliper bolts were loose as well. For what they charge it's absolutely unacceptable. If I could I would give this place negative stars.

I had some cleaning up hard water stains completed here. They did a fantastic job and the car never…read morelooked better. In fact, I never wanted to drive it again. It was so clean. I will say that it was pretty costly though. Maybe that makes sense but I guess I just wasn't expecting so much for an exterior clean - but it looked great.

This review pertains only to the window tinting services of this company. I am sure the other…read moreservices are great based on other reviews. I was very disappointed with the service I received for window tinting. I initially did not want to write a review as I also am a small business owner and recognize the impact negative reviews may have on local businesses, however, after discovering more damage to my car I felt the need to warn others about the window tinting services. I requested standard window tinting on my brand new 2025 vehicle I purchased 7/3/24. My initial appointment was on 7/26/24 and I dropped my vehicle off at 9:00am. Just before 6:00pm the technician contacted me and asked if I could bring back my vehicle in again another time in order to complete the back window during a second visit as they ran out of tint after trying a few times to place the tint on the back window. I travelled from Spokane for this service, but agreed and went to pick up my vehicle. Upon getting it home I saw there were several spots the tint was applied very poorly, and it was almost a mirrored tint rather than just a dark tint. I immediately texted the technician my concerns, and then stated I would just like to have the tint removed all together. The technician stated the shop could address the concerns on my next appointment which was scheduled for 8/9/24. A few days after my initial appt on 7/26/24 I noticed one of my back port windows had scratches ALL the way around the window that looked like someone was tracing the size of the tint to cut out. On 8/9/24 I again travelled from Spokane and the technician asked about my concerns. I told him I did not feel the tint was done in an acceptable way. He stated that was why they wanted me to come back in to "fix" the feathering or something. I told him that I also noticed there were scratch marks around an entire window and I'd just like the tint removed. The technicians tone immediately changed to more snippy after I brought up the scratches and he said he was sorry I did not like it and they'd take the tint off. No refund was offered at all. They took the tint off, and that all went fine. Now, on the date I am writing this review, 8/15/24, I notice that there are also scratch marks all around my entire back window as well. I am very upset that I have had this brand new vehicle for just barely over a month and now I am left with scratched windows, no tint, and wasted money.

Went in for a simple oil change and received top notch care. my entire vehicle was inspected and…read moregreat care taken. the staff was knowledgeable and friendly without being pushy or trying to oversell me on things. I will def be back for my auto needs. wry affordable too.

1. Overcharge. They charged close to $2000 for a job that the *DEALERSHIP* instead did for $800. If…read morethe dealership charges less than you do for the same job, you know you messsed up. 2. Untrustworthy. The tech diagnosed an issue that did not exist. They said defoggers didn't work and recommended replacement. As soon as I got my car back from them diagnosing, I tested it. They worked. Stay far, FAR away.

Well I took these dirt bags to small claims because they messed up my clutch. Needless to say I…read moreWON!!!! They dont know what kind of part they put in. They didnt know if it was after market or ford part. Take your car to CRONKS. They fixed it.

They were courteous and professional. Going the extra mile and inspected my vehicle for anything…read moreelse I might need. After 150k miles on an 8 year old Tundra, it was good to hear it got a good checkup with no other devices needed. Ii had bought my truck in for a headlamp replacement that requires several front trim parts and the grill to be removed for access. Next thing will be an oil change in another month or two and I will be back to Deans. Yea

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

We take our car here for oil changes, they do a great job at a reasonable price. I love that I get…read morea free carwash with the oil change, the wash and the staff do a great job!

I had an appointment at 11:00 AM. I dropped my car off to have the inside detailed and they did…read morenot call me back to pick it up. I waited until 30 minutes before they closed and went in to pick it up. I do not think they even started detailing my car until I got there. They did an okay job but I had to wait past closing to get my car back done. I'm pretty disappointed. They literally had my car for 5 and a half hours. I didn't even get carpet shampooed.