Beware do not take your vehicle there they fixed a rock chip on my brand new truck dented my hood I…read morenoticed it when I got home brought it back to show it to them and they basically told me to go pound sand they're not going to cover it because I couldn't prove that they did it. Called my insurance company and let them know how the people they send their way for business get treated.

I needed my windshield repaired. I walked in and they scheduled my appt the following week with…read moreinstructions and information of what to expect. The price was fair as any other glass place. The difference with Novus in my opinion is their service. Great people.

Great service and extremely quick and professional. Very affordable. Would definitely recommend…read more Thank you.

Took an older (2002) PT Cruiser in to replace a cracked windshield. Scheduling was easy. The…read morerepair was done pretty quickly and at an affordable price. I'll be using them again if the need arises ( knock on wood)

Excellent service , very personalable, good guys, considerate, kind and all the above , got a…read morediscount because the window had a transport scratch in it..very happy I highly recommend

you can't ever get through to a representativ!!!! decided to go to speedy glass down the road…read morebecause at least they answered their phones.

Angel with Safelite Mobile in Kennewick was fantastic! Thank…read moreyou for the great service and for squeezing me in after I had an accident in the Tri-Cities while visiting from Spokane. I really appreciated the quick help and professionalism!

I call safeties main phone #. They wanted 2 charge me $943 for anew front windshield. That price…read moreis $400 high35 than two other shops near me

Great customer service, I call and next day my truck was fix, good quality of work and beat all…read moreother competitors prices.

Highly reccomend this business. Swift service and the best pricing in the entire state. I have…read moreabsolutely nothing bad to say about these guys. Family owned and operated and are willing to work with most situations. Great people

Update- Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi, Lou's supervisor. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone. While my vehicle was in the care of Gerber Collision and Glass in Kennewick, WA it was left unlocked (not by me, by Gerber). The vehicle was then broken into and ransacked. $500 worth of items were stolen, namely two pairs of sunglasses, which were hidden in compartments, and my home garage door opener. They pilfered through my glove box and obtained my home address, then used the garage door opener to open my garage door. Thankfully it appears nothing was stolen from my garage. I have contacted Gerber multiple times. On Jan 17, 2025 I spoke face-to-face with Lou the manager of that location, and was treated like I was wasting his time. He gave me the impression that I was making up the story and told me there is no way my vehicle could have been broken into. Not one time did he tell me he was sorry this happened, or in any empathize with me, but instead told me there is no way that would have happened. He assured me his supervisor Heidi would be contacting me, which she has not done. I have been in close contact with my insurance company (Allstate). This Gerber location is an Allstate "Good Hands" shop. They are well aware of the way I've been treated by Gerber, and this has been escalated. I'm asking for Gerber to take some accountability for this incident. They carelessly left my vehicle unlocked, allowing it to be vandalized, then have continued to act like I'm a bother, not a victimized customer.

We have been taking our cars to Gerber Collision and Glass for years. They are competitively…read morepriced, always professional, do great work, and go the extra mile to take care of their customers. What else could you ask for.

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

I confirmed pricing before driving 30 miles and was told it was slow and I'd be charged less. I…read moremade it clear I was on a business trip. After being assured they were open, I arrived to find they had decided to close early. No call. No notice. No accountability. THIS IS WHY YOU ARE SLOW!!! If this is how they operate, I wouldn't rely on them for anything -- and I wouldn't recommend anyone else do so either.

From the owner: We are Sky Glass Services located in Pasco, WA and we provide glass & windshield services. read more

Was able to get my SUV into pretty quickly to get the Windshield replaced. They were friendly and…read morehad great communication on how long the job would take and when to pick it up. I recommend Patriot Glass.

We have done business mess with Patriot Auto Glass on three occasions. They have replaced…read morewindshields on three different vehicles of ours. Excellent! Very professional, quick and great work. Very quick and priced fairly. We highly recommend.