Horacio did SUCH a good job replacing my windshield. He gave me a very fair price and his work was…read moreexcellent!!! He was also able to take a look at my boyfriend's car that had a few chips and was able to fill them which was awesome!!!! I could not recommend someone more! Professional, on time and very reasonably priced!! I will be using him again for any windshield needs

Horacio did a great job. my windshield looked really good. he was at my home 45 minutes after…read moreaccepted his bid. price was reasonable!

"Ummm, did you forget to install my windshield??" I thought this when they brought out my car…read more Seriously, I think they installed a 1080P HDTV on my car. The world was soooooo much clearer! It was like I was watching Avatar in 3D as I was driving. I kept trying to grab at streetlights, rain drops falling, and cars cutting me off. I mean, after having three large and major cracks on my windshield for the last couple of years, I just wasn't used to having unimpeded viewing from the driver's seat. Seriously when you go from a wacked cracked windscreen, to a new one---the world opens to you. If you are living with a cracked windshield, I tell ya----just take it back in to get replaced. You won't regret it. One of the main reasons this was a great investment: Novus. Now I had heard about the business while listening to NPR (they are one of their contributors, so they get some airtime on there)---kudos to a business which contributes to public radio! The service was also top notch, and everyone was super friendly here. When I first came in, it was somewhat after our big snow of the season (I didn't want my windshield to explode and snowmen to start appearing on my dash). I called in for an appointment and they said they would be able to have me in the next day (they can get their glass in overnight). Their office was nice (I liked the TV behind the counter which had a fireplace playing---it made me a little warm). My windshield was installed in about 3-4 hours. When they presented it to me, I thought it was perfect. But they did say there was a scratch on the glass. They tried buffing it out, but they weren't able to remove it. So, without me saying anything, they said they would replace it. (honestly, the scratch was pretty minimal, but I think it's a sign of their integrity to bring it up) Two weeks later I had the windshield replaced, and I was ready to go. If you need a new windshield, this is the only place to go!

Beware do not take your vehicle there they fixed a rock chip on my brand new truck dented my hood I…read morenoticed it when I got home brought it back to show it to them and they basically told me to go pound sand they're not going to cover it because I couldn't prove that they did it. Called my insurance company and let them know how the people they send their way for business get treated.

Shoutout to Safelite Auto Glass on West Clearwater Ave for replacing the windshield on my 2014…read moreToyota Tundra truck this morning. My truck's new glasses are PERFECT and she looks so good!!! And my technician Abderrahmane (hey, don't come at me, that's how it was spelled in the company texts!!!) even repaired my head liner which was falling down!!!! I would highly recommend them!!! But a few tips before you go: 1. MAKE AN APPOINTMENT IN ADVANCE. They are very busy and the place runs like a Swiss clock. 2. BE ON TIME FOR YOUR APPOINTMENT!!! Again, they run a tight ship. They would like you to show up within 15 minutes of your appointment time. If you don't, you might not be seen. 3. If you want to wait, you can. The place has plenty of seating AND customer wifi available. I put in an earbud and watched a movie during my wait. They also have coffee, water, and cokes available to customers. They were prompt, professional, and courteous to everyone who came through the doors. I'll definitely make sure to use them in the future if necessary.

Angel with Safelite Mobile in Kennewick was fantastic! Thank…read moreyou for the great service and for squeezing me in after I had an accident in the Tri-Cities while visiting from Spokane. I really appreciated the quick help and professionalism!

Great customer service, I call and next day my truck was fix, good quality of work and beat all…read moreother competitors prices.

Highly reccomend this business. Swift service and the best pricing in the entire state. I have…read moreabsolutely nothing bad to say about these guys. Family owned and operated and are willing to work with most situations. Great people

I confirmed pricing before driving 30 miles and was told it was slow and I'd be charged less. I…read moremade it clear I was on a business trip. After being assured they were open, I arrived to find they had decided to close early. No call. No notice. No accountability. THIS IS WHY YOU ARE SLOW!!! If this is how they operate, I wouldn't rely on them for anything -- and I wouldn't recommend anyone else do so either.

From the owner: We are Sky Glass Services located in Pasco, WA and we provide glass & windshield services. read more

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

Came here in a bind my bumper came off on the freeway and I still had to get back to Seattle…read more Pulled up and he helped me secure my bumper to make the treks free of charge! Thank you for saving my day

I had an accident and brought my car to Michael's Auto Body in Pasco. From the start, they made…read moreeverything easier by handling the communication with my insurance company so I didn't have to stress about it. Any time I had trouble getting through to insurance for things like a rental car, they stepped in and helped right away. They also kept me updated throughout the whole process so I always knew what was going on with my car. When I got it back, the work they did was excellent--my car looks great and I have zero complaints. If you're looking for a shop that truly takes care of you and your car, this is the place to go. They were professional, helpful, and went above and beyond. Highly recommend!

I have been patiently waiting to do a review on this company. BEWARE!!!! Tri-Cities Mobile RV is…read moreunprofessional and incompetent. They are also foul mouthed and I will never let them back in our space. Here is the short version: 1. Paid for a new tankless hot water heater and water pump. 2. 4 weeks later the hot water heater still does not work properly with multiple late visits, ignored texts and phone calls, foul mouths, and inconsiderate workers. 3. In those 4 weeks, I had to listen to excuse after excuse as to why this wasn't working etc. Asked to be kept in the loop and had to call repeatedly (Usually from a different number, because they wouldn't answer any calls from me). 4. After numerous visits (never on time with little to no communication) Ash said he gave up. I have a water heater that doesn't work properly, a leaky water pump, and holes in my walls with wires everywhere. We asked for our receipt and had to ask many more times before we got a receipt so that we can continue to work with the water heater company on warranty work. Long version: Let me start this review by sharing my qualifications. I have been in commercial/industrial construction for nearly 20 years, 15 of those years have been solely dedicated to building healthcare facilities. Because my career asks me to travel, me, my wife and kids full time RV in our Grand Design Solitude as it makes the most sense. I chose to install a tankless water heater as we are a family of 4. I also had them change the fresh water pump while they were in there. I wanted to hire this work out as I enjoy my free time and I am really busy doing my own job and building a hospital. The first red flag was his schedule. All other companies I called were 4-5 weeks out. Not Ash (owner of Tri-Cities Mobile RV). He could install as soon as he got the parts.. So I went with him and decided to schedule. That was a BIG mistake. They showed up close to on time and proceeded to install. Everything was going smooth and I was getting excited for unlimited hot water! I paid for the install and material while they were testing (second BIG mistake). When they completed the work, they began to test the unit. The unit would not maintain hot water and the thermostatic display would not operate. After about 3 hrs of troubleshooting, we still did not have consistent hot water. They gave up, left and basically told me to talk to Ash about it. I called Ash directly after they left. Ash proceeded to try and sell me the product. His tone and demeanor were anything but professional. When the conversation escalated because I was not satisfied, he began cursing at me! As a customer with absolutely no leverage at that point, I proceeded to tell him that I was going to contact the manager of the RV park and file a complaint as they WERE one of the approved mobile techs that they will allow in the park. His response was "Don't you f@%*n threaten me!" over and over...so apparently this is a normal state for this "Ash" hole. After that, I calmed down and realized what type of character I was dealing with and went in to damage control mode as he already had my money and all I had was a hot water heater that didn't work properly and a leaky pump (the water pump wasn't installed properly either, and I was told that the leaking was normal...) Working through this with Ash was a horrifying experience. I would always get the same lies..."I'm on the phone with the engineer, we have to send pictures to them, they are in a different time zone...etc. " His lies started conflicting with his lies. The only thing I asked for as the customer, was to be kept in the loop. I realize that working though warranty issues with manufactures is a challenge, but he has no concept at all about customer service. The engineer from the water heater told him to change a part on the water heater. Funny thing is he didn't change the part out that the manufacturer sent because he didn't think that was the problem. Clearly he has never worked with engineers...they need to check the box in the flow chart before moving to the next troubleshooting item. Even if it's not the problem, they need to rule it out, but I digress. Many times, through the 4 weeks I was dealing with him, he was late, he would not return calls or texts. I had to start calling from other peoples' numbers to get anyone to answer. None of his employees would come back to my rig because Ash insulted his employees to the point that one of his workers quit for 3 days and refused to work until Ash apologized to him. Yes, this was all told to me by HIS employees. Completely unprofessional. His crews also talked bad about other customers in the RV park where we were staying. He even told me his bank account was cleaned out via text when I was asking for an update. (I have the thread if anyone would like proof). Literally not enough room to describe how bad this company is. Ran out of characters.

Man this business went out if their way to help us! Our trailer lost brakes on our vacation and i…read morecould not get any mobile service to help because they were all booked for 3 weeks. Ash said he was booked too, but wedged us in to get us back on the road. Couldnt be happier with them and would recommend them!