Given supply chain issues and the holidays, getting my car in within 10 days of a minor accident…read moreand having it done within a month was well beyond my expectations. They also were very transparent in its progress with an open line of text communication for updates and estimates on its completion. In addition to fixing my car, it was completely cleaned inside and out, hasn't been this clean since I bought it! They walked me through everything, and assured that if there were any issues with parts of the car that were repaired, they'd fix it for no cost. Also, they say if you leave a review on Google, you can receive a complimentary car wash in the future, but I decided to leave one on Yelp too! Obviously nobody ever wants to have their car in the shop, but it's nice knowing the Tri-Cities has a place where you'll receive great customer service if you do need a repair.

excellent customer service, even on a holiday. the techs and staff were all friendly and…read moreknowledgable. we had an awesome experience with Pasco Calibor Collision. we would highly recommend them.

Amazing service Omg! From the moment I walk in Ady listened…read moreto my situation and Ryan the owner turns around in his chair, jumps up and says let me take a look and see if I can help! He literally fixed the damage in less than five minutes! Thank you Ady and Rya, you're AMAZING!

I backed into our garage door scraping the spoiler off of our 2015 Buick Enclave. My husband…read morecalled several different companies to get a bid. Ryan told us to bring it down to him because "he is always there". We took the car down and Ryan gave us a reasonable bid and ordered the part the same day. It took him a short time to repair the car and it was all done within a short week. We highly recommend Ryan and his business. He was efficient, quick and didn't overcharge us. Thank, Ryan! We hope we don't need you again, but if we do...... Soni and David durham

Couldn't be better. Car looks like new. Great work, and…read moredone when promised. I see why they have so many 5 star reviews. I would reccomend to anyone.

Gosh, where do I start. I would and will highly recommend Frank and Sons Auto Body in West…read moreRichland!!! I am 70 years old and terrible with names but the entire staff there are outstanding, professional, friendly, courteous and the list goes on. I specifically want to give a shout out to the Manager there, the receptionist in the front, the parts guy, but above all Carla the estimator and Quality Assurance person. This staff and shop is the Epitome of what a body Shop and Business should be. There work ethic is Second to none, above reproach. Everyone Please take all your auto body issues and work needed you won't regret it. Prices are great also! I HIGH RECOMMEND FRANK AND SONS IN WEST RICHLAND.

Quick response for request estimate. Friendly, helpful customer service. It took a while to get the…read moreright parts but they got it right. My car looks like nothing ever happened. In fact better than before my accident. No rattles or vibrations. I'm very happy with the outcome

From the owner: Fusion Auto Paint is a go-to collision shop in the Tri-Cities community. Our team of certified…read moreprofessionals offers quality repairs with a personal touch. We know the value of our customer's vehicles, which is why we consistently strive to do our best work. Our team uses modern technology with true techniques to ensure the highest level of quality work. We aim to build lasting relationships so that our customers continue to trust us with their vehicle repair needs. Contact us today to learn more.

This crew is absolutely fantastic! They got my car in the shop quickly, worked easily w/my…read moreinsurance, and did fantastic work- going above and beyond expectations.

The service, communication were top notch, the work done on my vehicle was even better. Not only…read moredid they do great work and keep me updated, they detailed my car inside and out to the point it looks brand new. I don't think any company that takes that much pride in what the present to their customers is going to do anything but a excellent work! The office dog was also amazing! :-) and the staff couldn't have been more friendly! I will take all my body work to Nolan's. Well I am not the Laura P. from San Fran, I am from West Richland.

Great Service! Highly recommend if you're needing any paint work on your car! I was satisfied with…read morethe work they did!

I took in my horse trail that was dented in and damaged in the nose of the trailer. It required…read morerebuilding the nose and painting to match the rest of the trailer. Not only did they make my trailer look as good as new, they washed the whole trailer and cleaned the wheels. Fantastic service, reasonably/well priced and super work! Will contact them first if the need arises!

wonderful Service. they do almost everything except Transmissions. decent price and amazingly kind,…read moreprofessionally and great to work with to get vehicle correctly repaired. I highly recommend them!

I got my truck back from them today after doing some body work! Looks great, and they answered…read morequestions anytime we called! There were great people to work with!! My insurance company on the other hand not so much!

I had an accident and brought my car to Michael's Auto Body in Pasco. From the start, they made…read moreeverything easier by handling the communication with my insurance company so I didn't have to stress about it. Any time I had trouble getting through to insurance for things like a rental car, they stepped in and helped right away. They also kept me updated throughout the whole process so I always knew what was going on with my car. When I got it back, the work they did was excellent--my car looks great and I have zero complaints. If you're looking for a shop that truly takes care of you and your car, this is the place to go. They were professional, helpful, and went above and beyond. Highly recommend!

This shop has great quality work. The front end of my car was completely messed up and the past…read moremechanic didn't fix everything properly, I came into Michael's because my hood wasn't closing and they not only fixed that, but they also straightened up my whole front end with what was left from the last mechanic. When I showed up to pick up my vehicle (which was ready a whole day faster than I was expecting) the whole interior, as well as the exterior was sparkling clean!

I'm writing this after watching how my dad was treated by this body shop -- and I really feel like…read morepeople need to be warned. He brought in his vehicle to have just the hood and roof repainted. He got a quote up front and was told it would take about 3-4 days. Sounded straightforward. But by the fourth day, no one had reached out. So he called to check in -- and instead of a simple update, he got a rude and irritated response from the owner himself, who seemed frustrated that my dad was even calling. The owner complained about being pressured and said he underestimated the work, that only the hood was done, and that he didn't want to finish the job. He flat-out said he was no longer interested in completing the work. That completely threw us off. My dad stayed calm, but honestly, that should've been the end right there. Then a few days later, out of nowhere, the owner calls back -- totally different tone. Now he's saying he can finish the job, that he has plenty of workers available, and he seems eager to make it right. My dad, being the kind of guy he is, asked if he was sure about doing the work, especially if he felt he wasn't getting paid enough or if it wasn't worth it to him. The owner said it was no problem -- so we agreed to let him finish. Fast forward to when we pick the car up. My dad paid before inspecting everything closely. Once he got home, he noticed sanding marks and visible damage on the upper part of the vehicle -- areas that were never part of the job and were in great condition before. Luckily, my mom had taken photos right before dropping it off, and they clearly show that this damage wasn't there beforehand. My dad called the owner, calmly brought it up -- and of course, he denied it right away. No apology, no ownership. And instead of offering to fix the issue, he immediately gave my dad a quote to repair the new damage. That part really rubbed us the wrong way. And if that wasn't enough, when they called to say the vehicle was ready, a staff member told us they don't accept credit cards, debit cards, or checks -- just cash. That was another red flag. In the end, it wasn't just the inconsistent service -- it was the attitude, the lack of communication, and the way they handled a mistake without taking responsibility. My dad's a respectful, reasonable person, and seeing how he was treated just isn't right. I wouldn't recommend this shop to anyone.

I'm leaving this review on behalf of my husband, who recently took his vehicle to this auto body…read moreshop for a simple paint job -- just the roof and hood. Everything started off fine: we got a quote, were told it would take 3-4 days, and left the vehicle in good faith. On day 4, with no updates, my husband called to check in -- and that's when things took a sharp turn. The owner was surprisingly disgruntled and confrontational, complaining that we were "pressuring him" and that he underestimated the job. He told my husband that only the hood was finished and that he wasn't interested in completing the work at all. It was very confusing and upsetting, especially since we were simply following up based on the timeline he himself gave us. This is exactly why we asked for a quote in the first place -- to avoid surprises like this. Then, a few days later, the same owner calls back with a completely different tone. Now, he's enthusiastic, says he has plenty of workers ready to get it done, and is willing to finish the job. We were baffled, but still wanted the car completed properly, so my husband even asked again if he felt comfortable taking it on -- we wanted good, quality work done, not something rushed or resentful. He reassured us, so we moved forward. When my husband picked up the vehicle today, he paid and left -- only to get home and discover that part of the upper side of the vehicle had clearly been sanded down, an area that was never part of the job and was in perfect condition before (we have photos taken right before the drop-off to prove it -- see attached). He politely called the owner again to bring this up, and -- of course -- the owner flatly denied it, offering no accountability and instead rushed to give him a quote to fix the damage! The irony is frustrating -- especially after how the situation was handled earlier. My husband chose not to argue further, seeing there was no acknowledgment or willingness to own up to the issue. To top it all off, when we were told the vehicle was ready, a staff member informed us they don't accept checks, debit cards, or credit cards -- essentially only taking cash. That alone raised red flags and left a bad final impression. This was an incredibly disappointing experience overall. From the unprofessional attitude, to the lack of communication, to the poor customer service and possible mishandling of the vehicle, it's not something we would wish on anyone else. I highly suggest others think twice before doing business here, especially if you're looking for honesty, consistency, and respect for your property.