Banner pest control is the best in the business. Very well run company from top to bottom. Excellent customer service to both residents and property management companies. I have worked with many pest control providers with mixed experiences and Banner has been nothing but fantastic, even in hard/complicated situations. read more

Please don't Use Banner for the pets control. They increased the price without any notification. When I asked them about the price, they told me to keep the price $115 on Sep. 5,2025, But the billing team never changed the price. After I found out my credit card still charged $150 per service. They kept saying they sent out the notice of price change on May 28th. Poor customer service, you better to remember that what you have told to the customer. read more

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I feel like I was really unlucky with my Banner experience and I'm sad I didn't get what all these 5 star reviews got. CSR (customer service rep) #1 Mitch Petersen didn't turn the technician request into a correct service quote. Months later he calls me again regarding another quote which he also reads back to me incorrectly. CSR #2 McKenzie deflects when addressing any issue. CSR #3 & #4 Delmy Ramos or Brayden Ketchie doesn't schedule one of my appointments and I discover this after a no show. After the no show I call and CSR #5 Kayli Gibbons tells me the tech had car problems but I know that's not true because I didn't get an appt confirmation which means someone simply did not schedule it. Not my usual tech shows up unannounced hours later and I'm marked unavailable and Kayli offers to reschedule. CSR #4 Brayden Ketchie takes over the rescheduling and says he will get back to me. He does not get back to me at all the next day so I have to contact Banner before they close for the day. CSR #6 Parker Labrum replies to my message & lets me know my appt is the very next morning and soon after I get the appt confirmation which means either Brayden didn't schedule it or didn't bother to tell me the new appt.... I had a 4 week trapping plan and they didn't catch any rodents. The rodents ate the peanut butter clean off the traps without getting caught. I paid $650 for one month of no results. If you choose Banner, make sure to check everything carefully and follow up repeatedly because the CSRs are not competent and be aware they may not catch the rodents inside your house. read more

Paid $1000 and no rats caught. They says there were gaps but can't seal them and didnot provide any photos. Would not use again.

I booked an appointment with Banner Pest Services for 7:30am. I was not told a time window for 7:30-9:30am, just 7:30am. No problem, the issue is urgent, a time window is fine. I wake up at 6:30 to make sure everything is ready for them and receive a call at 9:00am saying they need to cancel and there was no replacements available. They said 3 technicians "called out" and apparently they didn't see anything wrong with not calling to inform me prior to appointment time. I have been waiting here for hours only to find out nobody was even coming. Very disappointed and unprofessional. Will find business elsewhere. read more

I am extremely disappointed and shaken by the service provided today. Despite a documented request from January to have a different technician assigned to my home due to past unprofessionalism, Joseph Torres was sent to my unit again. This was after i expressed safety concerns due to being a mother home alone with my asthmatic child and newborn. When I calmly asked him to leave, he intentionally and aggressively slammed my front door with extreme force, which terrified my newborn infant and caused him to scream in distress. I have video evidence of this physical intimidation. When I called Banner to report this, I was told there was 'nothing they could do.' It is unacceptable for a service company to allow their employees to use physical intimidation against a mother and children. I have had to involve the San Jose Police for a 'Peace and Protection' standby for any future visits. Avoid this company if you value your safety and professional service. read more

Excellent excellent excellent customer service. Quick response, fast inspection (for a home sale) reasonable bid for repairs and well priced inspection fee. HIGHLY RECOMMEND. read more

I had this company spray for bed bugs and they a very bad job and never got rid of the problem. The employee came and left with in 15 minutes of them arriving . Supposedly they sprayed two rooms. I checked cameras that I had in the rooms and they did a bad job . They never sprayed my bed or drawers . Their service was bad . The customer service is bad . It will take them several days to respond for service call . They just want your money. read more

Banner folks got a pre-approval on my credit card. The proposed expense was $500, but I got charged $1150 on my credit card without email/phone any intimation. They mentioned that they patched up a couple of holes with a mesh wire. That's it! After a long conversation they decided to refund $200 and no more. This is not a good way to insidiously charge extra and that too without permission. Had they told me that for a simple task it will cost $650 extra, I would have found another vendor to do it. Attached photo of the $650 mesh. read more

Banner Pest Services - mesh to block rats - Pest Control Near Me - San Jose, California

I been dealing with these guys for a few weeks. They were suppose to come and patch the whole where the rat was coming in from. I told them that I put poison in the whole and haven't heard it. They were supposed to come two weeks ago Friday. No cancelation just a email saying they were coming another day but I wasn't going to be around so we made it for today. Well the guy showed up with traps. Said oh no he doesn't patch holes. He would need to get somebody else as soon as possible. So far this is the worse pest control company I have had to ever deal with and I was an apartment manager for 25 years in San Francisco. No one ever had to what this long. If I was the one paying they would be fired and I would hire someone that was more competent. I am P I S S off. read more

After a terrible experience with Aptive, I called Banner. They sent Eddie who was a breath of fresh air. From the start, he was professional and cared about my safety and satisfaction. His inspection was very thorough and he had great self tips but unlike Aptive was willing to help. I hope all of their employees are as great as Eddie Cisneros! read more

Banner Pest Control has serviced my San Francisco apartment for over a year in response to an ongoing mice infestation. Despite their frequent visits, the problem persists, with mice still active in the unit. While their technicians are generally polite, no lasting solutions have been implemented. See my review of the entire situation at the Yelp page for Marina Cove Apartments by Trinity Management. This infestation has been reported to SF Department of Public Health. Case #101001836564. read more

Kris C was my technician, Banner is contracted by my apartment complex. He came to the apartment proactively to check on the issue and was through and complete in his assessment. I have not seen any evidence of mice since. read more

I would like to thank Alex for an amazing service. I appreciate all your support and knowledge

Just used them for my ant spider problem. They also took down a ton of cob webs that had accumulated on my house an in the trees and back yard shed. We will see if the treatment works but I was impressed with how the cob webs were treated. read more

We had problems with a bunch of different pests (ants, spiders, silverfish, etc). Our technician, Davey, was super nice and went the extra mile when we had specific areas we were concerned about. Thanks! read more

This organization will sell you on the fact that the pesticides they use are environmentally safe and pet friendly. Instead they use pyrethrins which contradict the facts. These pesticides are toxic to humans, cats dogs and all of your beloved pets. The chemicals cause headaches, migraines, breathing problems, seizures and even death! My dog is suffering from extensive diarrhea and hasn't been himself since Banner Pest Services falsely sold me on their "safe methods" for getting rid of pests. Please don't fall for the fake presentation and subject yourself and your pests to an unhealthy environment. read more

After a big rain this year, we were having an small ant problem in our apartment. Our building management called Banner and they sent someone out same day. Andre our technician was great--he explained the options to me and how they worked, recommended bait versus spraying (which I appreciated), was super quick and we had a lovely conversation about art to top it off! The bait worked almost immediately -- two days after Andre left the ants stopped and I haven't seen them since. Highly recommend. read more

Contracted them for ant/spider control. Tech came out on first visit and did not remove spider webs from fence around back yard nor did he spray that area; ant service was as described but made ant situation worse and when 2nd service was performed tech did not spray for ants around back of house (he said he did not see them and I told him they were there in the morning), did not spray for spiders around back yard and would not spray under the house where the spiders were coming from. As I cancelled service a rep for the company misrepresented communications that I had with them. Worse pest control I have ever experienced in Northern California. read more

Never ever use Banner pest control for your pest control. They are a scam company and don't do the job they get paid to do. They use false photos and false information to try and prove they do the job. But in fact they use someone else's yard and try to say they have their people do the job. They have showed up at my neighbors house and then never show up at my house. They are very unprofessional and don't listen to the customer. read more

The first time they came to my home it was great after that they sent different technicians that did a very awful job. The longer I stayed with them the worse it got their employees did not do what they said they did last time. The guy was here. He did not put out any granular bait like he said he was going to for the cockroaches, also he did not dust under the eaves like he said he did!!!! I do not recommend them. I was with them for quite a while, and I quit using their service. I was very very disappointed in them. Also would like to add when I first started Jimmy Nguyen was great. He was the best technician and I kept requesting him and I never got him again. Found out he left the company. !!!!!!!!! read more

Stay away from these frauds. I had a full building exclusion done with them not long ago. What was agreed to be a one day job ended up taking two months because their technicians would either not show up, or miss a hole and you have to call them to come back. I basically let that go but what they did today really pissed me off. They are not honoring the one-year warrantee I signed with them! My tenant recently discovered a big hole on a vent behind the washing machine. They aren't willing to patch it because "we don't cover anything we didn't find the first time"! What?! What about "full exclusion and peace of mind"? Would never do business with such a fraudulent company again. The only plus might be that they have an army of front desk people and your call is always answered in 5 minutes. But that's it! 9 times out of 10 you make an appointment with them and they would either come way too early, too late, or not come at all! read more

Michael from Banner Pest Service has been treating our house. Michael is very polite, personable, knowledgeable, and professional. Every time he would explain the treatment, ask me if noticed anything unusual. Michael is very customer oriented. I highly recommend Michael and Banner Pest Service. read more

The banner team were responsive, professional, and helpful. It took some time to solve the problem but Miguel identified the right area to focus on. Thank you! read more

Keyrenter Silicon Valley Property Management has been using Banner as our go-to pest control service for our portfolio of home we manage in the past few years. The reason we chose Banner is because they not only are expert at what they do, but their customer services are also amazing and extremely responsive. Banner always make us feel they care about their customers and the client-vendor relationship. Thank you Banner! read more

We have a serious ant problem with our new house we just moved in. John our technician came by, did a thorough and professional job. Took care of the problem for us both inside and outside of the house, cut off the ant colony. Highly recommend Banner and their team for any pest control problems you might have. We'll definitely continue to use them for maintenance or any future services. Thanks John and Banner team! read more

Jimmy is so professional & he handled all our pest issues & answered all our questions an I recommend him & Banner pest service.

My backyard ADU found a few pests last week. I called Banner on Monday. Ben Taylor explained the treatments they provide and make an appointment on Wednesday 3:30pm. The technician, John, arrived on time. He communicated with me what needs to be done first and went to bathroom to investigate what the pests are. He identified they are carpenter ants immediately and explained to me the water leakage may be the reason. Later he led me to my backyard telling me the ants are from my neighbor tree's branches that dangling on the fence. I am glad to find the root cause from John. He is very knowledgeable and resourceful. read more

Great service and very responsive. The team responded to our call quickly and took care of the problem in one visit.

Our home was serviced by Banner today for routine service done every 2 months. It's the 4th visit and every time, their staff have been very professional and friendly. Todays service done by Tarron. He did a terrific job and took care of the ant problem we were having. Plus cleaned all the spider webs, he even got the hard to reach places. Great job! read more

We have spent 4 months watching Banner repeatedly bungle our attic rodent situation. Inattentive work, multiple mistakes, many excuses, and some gaslighting when they tried to convince me the scratching in my attic was animals on my roof. The last thing they said to me was this riddle: "I guess these are rats that don't like traps". So. Maybe it depends on what tech you get, so feel free to take your chances. read more

Although Edgar got there a bit early for me...he was very good and informed on what he did to my property. He did text prior to his arrival which was awesome..I would love to keep him as my technician..Thank you Edgar read more

Marco at Banner is amazing. I have dealt with a number of different pest services over the years and by far this guy is the most knowledgable and willing to really explore all of the options that work best for you. Going forward, we will be using this company for any of our pest issues. read more

They are awesome Very good value for money They know their stuff Best in town 5 starts to Mo at Bannerpc read more

Nate is super knowledgeable and spoke me over the phone about possible solutions for a rodent issue. If you're looking for a pest services company, I suggest you work with Nate! Thank you Nate for your time! read more

After years of fighting a losing battle with ants, we finally decided to bring in professional help. We are very happy with the quality of Banner's service and their customer support. The office is extremely responsive to my questions and proactive about providing information and making sure that we were happy with their service. Gilbert, the technician, was great. He arrived within the scheduled window and he quickly did his job. He explained everything to me and he answered my questions. Everyone I spoke with at Banner told me what to expect and they were spot on. I also appreciate their customer portal that simplifies billing, payment, and scheduling. My only regret is that I didn't reach out to Banner sooner! read more

Besides being highly cooperative, punctured, friendly, knowledgeable...etc, Banner Pest Services is the one that can help you if you are headaching to the ant issues. We had dealt with the ant's problem in the past 2-3 years, tried many ways "out smart than ants" but failed :-) We gave up and tried to look for an effective pest control company online, and found Banner among all others. What the right decision! Arron is very honest and openly share with us what products he uses without worrying that the customers may take his business know-how or copy his way.... Their invoice even lists all products they applied in detail. We will continuously use their service as a reward for such a decent company. read more

Really great service from George. He gave looked for all the holes and gave great advice on how to address them.

An inspection was performed and I discussed the findings with the technician who found two pests and said he would recommend four treatments over a month. Against my direct instruction that I needed it right back after he photographed a pre-existing trap, he took it from my apartment and crushed it. I got it back, useless. I tried to get Banner to issue a two sentence statement affirming the tech had performed an inspection and had taken a trap against my specific instruction and had destroyed my property. The office rep over the phone talked and yelled over me and hung up twice after refusing to identify herself. When my property manager sent a copy of the inspection report it said no treatment was indicated. This was not the recommendation I was told in person during the inspection and since the property manager refuses to address an almost year long insect infestation caused by the landlord, they got Banner to say no treatment was needed. Dishonest, rude and destroyed my infestation evidence. Stay away from this disreputable company. read more

I've been fighting roaches and rodents for a while. Nothing has worked, traps of different sorts. Finally decided to hire Banner's professional service. So thankful I did that. Moe was so meticulous when he scanned the entire house, every nook and cranny. He even got on top of the ceiling! Banner ended up being more than fair in dealing with me in regards to service as well as price. I will recommend them to every friend who may need this type of service. read more