I am updating my review because these called me soon after and closed out out the contract without penalty. Overall, I am now happy with their service and would use them again. Thank you! -------------------------------------------------------------------------------------------------- Disappointed with the customer service. Their representatives are eager to get you to sign, so they tell you can cancel after one or two treatments, but then they make you sign something else. read more

My apt complex hired this company. We left our home for over 2hrs so they could spray. Came home to a giant stain on my brand new rug, a missing flower pot that was on my side table. Looked in the trash, found the broken flower pot and a new marble cup coaster that were thrown away. No note, terrible clean up. Called the company no manger or supervisor to handle the damage. On top of all this, my pup found a broken piece of the flower pot and was chewing on it!!!! My flower pot was very sentimental- my grandma gave it to me and she passed two years ago. Such an awful experience and nothing has been resolved! read more

+ Termite Inspection. Inspector was punctuational, diligent, and professional. + Termite Treatment. Competitive price. Good communication from technicians. Work appeared to be done thoroughly. - Billing. Unusual business practice in my experience. Banner requires credit card info up front. All other contractors I have done business with send an invoice for payment after work is completed and accepted by client. Typically, upon receiving invoice, there is an opportunity to discuss with company any questions/issues before payment is made. - This is not the process with Banner. Banner charged my credit card without consent before the termite inspection report was provided to me. Then credit card charged for treatment work, again without consent, and without confirming if treatment service was accepted. read more

Do Not use Banner Pest Service if you have pets!!! Immediately after the indoor/outdoor spray my dog became extremely sick and has been ongoing for 2 months now. After several emergency hospital visits due to horrible diarrhea that will not stop and my dog not eating any food and very lethargic. All symptoms of pest control poisoning. When I called them and told them that he is still sick they still charged me the $160 cancellation fee and said that their product is safe for pets----Don't Trust them. I followed everything that I was told and left the house for hours. Don't believe what they tell you about it being safe. This is a dishonest company with horrible customer service! read more

Two weeks after my initial hornet nest removal, they hornets started building at another location. Thank you to Rodrigo for coming out and taking care of the issue. read more

Following up on a previous review so I was disappointed because they canceled on me at the last minute due to a worker getting injured which I didn't know when the first place they called back. The lady was very nice and she rescheduled and she offered me $100 off for the inconvenience because I had took off that day so they have redeemed their selves and hopefully that their quote is great great and reasonable so we can move forward. I will follow up after we get an estimate. read more

Please don't Use Banner for the pets control. They increased the price without any notification. When I asked them about the price, they told me to keep the price $115 on Sep. 5,2025, But the billing team never changed the price. After I found out my credit card still charged $150 per service. They kept saying they sent out the notice of price change on May 28th. Poor customer service, you better to remember that what you have told to the customer. read more

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I feel like I was really unlucky with my Banner experience and I'm sad I didn't get what all these 5 star reviews got. CSR (customer service rep) #1 Mitch Petersen didn't turn the technician request into a correct service quote. Months later he calls me again regarding another quote which he also reads back to me incorrectly. CSR #2 McKenzie deflects when addressing any issue. CSR #3 & #4 Delmy Ramos or Brayden Ketchie doesn't schedule one of my appointments and I discover this after a no show. After the no show I call and CSR #5 Kayli Gibbons tells me the tech had car problems but I know that's not true because I didn't get an appt confirmation which means someone simply did not schedule it. Not my usual tech shows up unannounced hours later and I'm marked unavailable and Kayli offers to reschedule. CSR #4 Brayden Ketchie takes over the rescheduling and says he will get back to me. He does not get back to me at all the next day so I have to contact Banner before they close for the day. CSR #6 Parker Labrum replies to my message & lets me know my appt is the very next morning and soon after I get the appt confirmation which means either Brayden didn't schedule it or didn't bother to tell me the new appt.... I had a 4 week trapping plan and they didn't catch any rodents. The rodents ate the peanut butter clean off the traps without getting caught. I paid $650 for one month of no results. If you choose Banner, make sure to check everything carefully and follow up repeatedly because the CSRs are not competent and be aware they may not catch the rodents inside your house. read more

My neighborhood in Fremont has tons of cockroaches outside at night in the Spring and Summer. We never see them in the house, but they're on the patios and walkways outside. We're having a backyard party next Saturday night, and had Banner treat twice in the past few weeks to solve the problem. The technicians have been super friendly and knowledgeable. Today they sent Eddie and Armani. They are excellent. They answered all my questions and listen to my instructions. I am very happy with the service they provide. Price assessment Great price Services Spider extermination, Cockroach extermination, Ant extermination read more

Paid $1000 and no rats caught. They says there were gaps but can't seal them and didnot provide any photos. Would not use again.

Patrick presented himself exactly as his pictures looks -- engaging, professional and friendly. He explained the process, procedure, material use and safety concerns before starting. He made it seem like he was from the neighborhood -- look forward to working with him again. Thank you Patrick. Have a great year. Linda L. read more

I know there are a couple of negative reviews about Banner on Yelp. You know how the saying goes.. You can't please everyone. Some people just don't give businesses a chance to make things right if they have conserns, which is not fair. Although I only used them for two services I got top notch, professional service and will definitley refer them moving forward. read more

excellent and efficient --no nonsense service. Fine initial call and times set up. First visit to spray under the house--no problems Second visit to complete the applications Our technician Miguel Martinez was excellent and knowledgeable and completed the work without problems . He had a thoughtful and caring attitude. Will use them again as needed read more

I had this company spray for bed bugs and they a very bad job and never got rid of the problem. The employee came and left with in 15 minutes of them arriving . Supposedly they sprayed two rooms. I checked cameras that I had in the rooms and they did a bad job . They never sprayed my bed or drawers . Their service was bad . The customer service is bad . It will take them several days to respond for service call . They just want your money. read more

We had two services so far and the technicians have been very helpful. Our first technician, Edgar, was shared how we should look for roaches and which are the worst if you have such an infestation; the second technician Jorge understood that we did not need one of the extra services that we had been scheduled for, but that something had been missed from the earlier service. He called his manager and sorted through what could be done and promptly took care of what was missed. I appreciated his initiative so that we could efficiently take care of the issue. We are still trying to figure out some billing issues due to the extra services and hoping to work them out. If the billing department is anything like the technicians, I'm certain it will be sorted. read more

Banner pest control is the best in the business. Very well run company from top to bottom. Excellent customer service to both residents and property management companies. I have worked with many pest control providers with mixed experiences and Banner has been nothing but fantastic, even in hard/complicated situations. read more

Banner folks got a pre-approval on my credit card. The proposed expense was $500, but I got charged $1150 on my credit card without email/phone any intimation. They mentioned that they patched up a couple of holes with a mesh wire. That's it! After a long conversation they decided to refund $200 and no more. This is not a good way to insidiously charge extra and that too without permission. Had they told me that for a simple task it will cost $650 extra, I would have found another vendor to do it. Attached photo of the $650 mesh. read more

Banner Pest Services - mesh to block rats - Pest Control Near Me - San Jose, California

I am extremely disappointed and shaken by the service provided today. Despite a documented request from January to have a different technician assigned to my home due to past unprofessionalism, Joseph Torres was sent to my unit again. This was after i expressed safety concerns due to being a mother home alone with my asthmatic child and newborn. When I calmly asked him to leave, he intentionally and aggressively slammed my front door with extreme force, which terrified my newborn infant and caused him to scream in distress. I have video evidence of this physical intimidation. When I called Banner to report this, I was told there was 'nothing they could do.' It is unacceptable for a service company to allow their employees to use physical intimidation against a mother and children. I have had to involve the San Jose Police for a 'Peace and Protection' standby for any future visits. Avoid this company if you value your safety and professional service. read more

I been dealing with these guys for a few weeks. They were suppose to come and patch the whole where the rat was coming in from. I told them that I put poison in the whole and haven't heard it. They were supposed to come two weeks ago Friday. No cancelation just a email saying they were coming another day but I wasn't going to be around so we made it for today. Well the guy showed up with traps. Said oh no he doesn't patch holes. He would need to get somebody else as soon as possible. So far this is the worse pest control company I have had to ever deal with and I was an apartment manager for 25 years in San Francisco. No one ever had to what this long. If I was the one paying they would be fired and I would hire someone that was more competent. I am P I S S off. read more

I booked an appointment with Banner Pest Services for 7:30am. I was not told a time window for 7:30-9:30am, just 7:30am. No problem, the issue is urgent, a time window is fine. I wake up at 6:30 to make sure everything is ready for them and receive a call at 9:00am saying they need to cancel and there was no replacements available. They said 3 technicians "called out" and apparently they didn't see anything wrong with not calling to inform me prior to appointment time. I have been waiting here for hours only to find out nobody was even coming. Very disappointed and unprofessional. Will find business elsewhere. read more

Excellent excellent excellent customer service. Quick response, fast inspection (for a home sale) reasonable bid for repairs and well priced inspection fee. HIGHLY RECOMMEND. read more

Banner Pest Control has serviced my San Francisco apartment for over a year in response to an ongoing mice infestation. Despite their frequent visits, the problem persists, with mice still active in the unit. While their technicians are generally polite, no lasting solutions have been implemented. See my review of the entire situation at the Yelp page for Marina Cove Apartments by Trinity Management. This infestation has been reported to SF Department of Public Health. Case #101001836564. read more

After a terrible experience with Aptive, I called Banner. They sent Eddie who was a breath of fresh air. From the start, he was professional and cared about my safety and satisfaction. His inspection was very thorough and he had great self tips but unlike Aptive was willing to help. I hope all of their employees are as great as Eddie Cisneros! read more

Kris C was my technician, Banner is contracted by my apartment complex. He came to the apartment proactively to check on the issue and was through and complete in his assessment. I have not seen any evidence of mice since. read more

I would like to thank Alex for an amazing service. I appreciate all your support and knowledge

Just used them for my ant spider problem. They also took down a ton of cob webs that had accumulated on my house an in the trees and back yard shed. We will see if the treatment works but I was impressed with how the cob webs were treated. read more

Buyer Beware! We called Banner to remove a wasp nest under the eves at the peak of the roof on the second story of our house. About 25 feet up. I had a paint crew working on the house and they were stalled until this was resolved. After several e-mails when Banner offered to come out in a week or 10 days, I finally got them to understand the urgency and they agreed to come out in two days. I would be charged $350 to have the nest removed. The technician arrived on time and said he'd knock it down and spray the area. But he took the wrong angle on the nest and knocked part of it down with a long pole. Never sprayed. He was at the house for all of 18 minutes. It was obvious to me after he left that quite a bit of the nesting material was still in place, but I didn't see any wasps so thought it might be okay. After a few days it was obvious there was still part of a nest there, as the wasps returned and the painters pointed out the activity prevented them from continuing. I emailed and texted Banner that the wasps were still active, part of the nest hadn't been removed, and they needed to come out ASAP and finish the job. Instead, they said they normally come out 3 weeks after the first treatment and offered to come out in 9 days. I kid you not. No understanding that they needed to stand by their work and make it good ASAP. And no offer of a refund. I figured I'd be better off doing it myself, so the painters and I were able to spray the next and get the rest of it down. Do yourself a favor and get someone other than Banner to help you. They have no pride of workmanship, no sense of customer service, and they don't stand behind their work. read more

We had problems with a bunch of different pests (ants, spiders, silverfish, etc). Our technician, Davey, was super nice and went the extra mile when we had specific areas we were concerned about. Thanks! read more

This organization will sell you on the fact that the pesticides they use are environmentally safe and pet friendly. Instead they use pyrethrins which contradict the facts. These pesticides are toxic to humans, cats dogs and all of your beloved pets. The chemicals cause headaches, migraines, breathing problems, seizures and even death! My dog is suffering from extensive diarrhea and hasn't been himself since Banner Pest Services falsely sold me on their "safe methods" for getting rid of pests. Please don't fall for the fake presentation and subject yourself and your pests to an unhealthy environment. read more

After a big rain this year, we were having an small ant problem in our apartment. Our building management called Banner and they sent someone out same day. Andre our technician was great--he explained the options to me and how they worked, recommended bait versus spraying (which I appreciated), was super quick and we had a lovely conversation about art to top it off! The bait worked almost immediately -- two days after Andre left the ants stopped and I haven't seen them since. Highly recommend. read more

Contracted them for ant/spider control. Tech came out on first visit and did not remove spider webs from fence around back yard nor did he spray that area; ant service was as described but made ant situation worse and when 2nd service was performed tech did not spray for ants around back of house (he said he did not see them and I told him they were there in the morning), did not spray for spiders around back yard and would not spray under the house where the spiders were coming from. As I cancelled service a rep for the company misrepresented communications that I had with them. Worse pest control I have ever experienced in Northern California. read more

The first time they came to my home it was great after that they sent different technicians that did a very awful job. The longer I stayed with them the worse it got their employees did not do what they said they did last time. The guy was here. He did not put out any granular bait like he said he was going to for the cockroaches, also he did not dust under the eaves like he said he did!!!! I do not recommend them. I was with them for quite a while, and I quit using their service. I was very very disappointed in them. Also would like to add when I first started Jimmy Nguyen was great. He was the best technician and I kept requesting him and I never got him again. Found out he left the company. !!!!!!!!! read more

Never ever use Banner pest control for your pest control. They are a scam company and don't do the job they get paid to do. They use false photos and false information to try and prove they do the job. But in fact they use someone else's yard and try to say they have their people do the job. They have showed up at my neighbors house and then never show up at my house. They are very unprofessional and don't listen to the customer. read more

Stay away from these frauds. I had a full building exclusion done with them not long ago. What was agreed to be a one day job ended up taking two months because their technicians would either not show up, or miss a hole and you have to call them to come back. I basically let that go but what they did today really pissed me off. They are not honoring the one-year warrantee I signed with them! My tenant recently discovered a big hole on a vent behind the washing machine. They aren't willing to patch it because "we don't cover anything we didn't find the first time"! What?! What about "full exclusion and peace of mind"? Would never do business with such a fraudulent company again. The only plus might be that they have an army of front desk people and your call is always answered in 5 minutes. But that's it! 9 times out of 10 you make an appointment with them and they would either come way too early, too late, or not come at all! read more

Keyrenter Silicon Valley Property Management has been using Banner as our go-to pest control service for our portfolio of home we manage in the past few years. The reason we chose Banner is because they not only are expert at what they do, but their customer services are also amazing and extremely responsive. Banner always make us feel they care about their customers and the client-vendor relationship. Thank you Banner! read more

Michael from Banner Pest Service has been treating our house. Michael is very polite, personable, knowledgeable, and professional. Every time he would explain the treatment, ask me if noticed anything unusual. Michael is very customer oriented. I highly recommend Michael and Banner Pest Service. read more

The banner team were responsive, professional, and helpful. It took some time to solve the problem but Miguel identified the right area to focus on. Thank you! read more

We have a serious ant problem with our new house we just moved in. John our technician came by, did a thorough and professional job. Took care of the problem for us both inside and outside of the house, cut off the ant colony. Highly recommend Banner and their team for any pest control problems you might have. We'll definitely continue to use them for maintenance or any future services. Thanks John and Banner team! read more

Jimmy is so professional & he handled all our pest issues & answered all our questions an I recommend him & Banner pest service.

Very happy with first service. Aaron was great and was very thorough. Highly recommend them