I was originally going to give 2 stars, but honestly, based on comfort level and the convenience of the location, it brought the rating up to a 3. It is close to downtown and grants access to many different trails that are great for biking, walking, hiking, running. The resort is a bit outdated and could benefit from renovations, but tbh, you spend most of the time outside of the resort, so as long as there's a place to sleep and a bathroom, that's the only thing that matters lol. It's nice to have a kitchen as well. The sofa bed is very uncomfortable and creaks a lot. When we pulled the mattress out, it looked so dirty, so we double layered the sheets. The bed inside the room is pretty comfortable and clean though. No major complaints about the bathroom, other than the toilet running like all night. They have a shuttle that runs on a schedule and transports people to and from downtown which is awesome. The amenities, like the gym, conference center, and pool are super old-fashioned. The gym was really interesting. I've never seen such old equipment before. I only worked out there once. I felt like I couldn't do much, but gotta work with what's available. We got to see elk around the resort on many occasions, and everyday, it was wonderful walking out and seeing the mountain views. Also, epic pickleball views. Everyone working here was kind and friendly. read more

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I've stayed at this hotel a few times and have been really impressed with the wonderful service! All the staff are really friendly and willing to help make your stay enjoyable. The condos are great for us with our baby because of the separate bedrooms and full kitchens. I love that I can make meals to save money on food. I also absolutely love the wood burning fireplace. It makes it so cozy after a long day out exploring Banff. The location is outside the main town site however it is quiet the views are incredible. It's also dog friendly! There's plenty of parking and pretty well maintained. We will definitely be returning again! It's not a 5-star hotel but it's comfortable and they are renovating and updating them. read more

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Starting off with the good, nice hotpools, indoor and outdoor. Good location in distance to banff. Nice porches/patio and chairs to sit outside. Friendly staff, good soaps and lotions. Beds are decent. Nice fireplace, although you have to pay for wood. Now the bad, towels/duvets may come with hairs and stains on them, pull out couch feels like sleeping on mount norquay with springs. Wallpaper peeling, holes in walls from previous paintings, pink mold in showers, toilet paper holder taped onto wall, and don't vacuum under beds. (We found some random persons socks and deodorant lid under beds) Also 4 chairs for a suite that's supposed to fit 6 people. For the price, it really isn't worth it. This used to be the place to go, but it really doesn't live upto its legacy anymore. (Maybe the "Rocky Mountain" part of the name relates to the pullout couch?) read more

Nice accommodations in a beautiful location, and just the perfect distance from the noise of downtown Banff. read more

Banff Rocky Mountain Resort - Resorts Near Me - Banff, Alberta

Don't let this picture below fool you. This is the best image that they have. At 5pm we were checking at this place and went to eat. By the time that we came back is around 8pm. It's a bad experience I have ever had before. I paid for $285 for a night so you would think it's a pretty decent place right? First thing when I walk into the door it smell like the building has been over 200 years and it have never done the renovation before. The couched is old and dirty, floor and carpet have not been clean, the bathroom have hair on the floor, the room is super small I can't even put a luggage in the room. So I decided to leave and ask the resort to refund the money. Here is what they said to me that they won't do the refund because my son used the restroom. Everyone make sure you read all of the reviews before booking it because it's exactly what everyone said about this place. read more

Banff Rocky Mountain Resort - Resorts Near Me - Banff, Alberta

Not as advertised. Very run down rooms (we rented 4). Smelled bad, wallpaper peeling, no pictures on the wall but left the holes where there used to be pictures, water marks on the ceiling. Very small - hard to walk around w just 2 people. Front desk staff were unfriendly and non helpful. Imagine Shitts Creek then lower your expectations even more. read more

All the photos they use to advertise must be computer generated, they do not accurately depict how awful it is. Giving 1 star is being generous there should be an option for zero stars. The room smelled awful. It smelled like cigarette smoke (even though it was a non smoking room), moth balls and rodents. The balcony had an ashtray overflowing with cigarettes and an empty cigarette package was left behind. The bedding was filthy, public hairs on the sheets and brown stains. There appeared to be brown debris (possible rodent excrement) behind the nightstands with a very thick layer of dust. The baseboard heaters were falling off the walls and had sharp metal edges exposed. The dead bolt was also non functional due to a improperly installed kick plate. All of this information including pictures were provided to the front desk by email. Nothing but excuses were made and this did not rectify the situation. It was not worth the amount of money that was spent on that room. I will never stay here ever again and I definitely will never recommend that someone stay at this facility. They should be really ashamed of their facility and staff. read more

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Terrible stay at this place that they call a resort. First night found a dead bug in the sheets and blood on the wall! The carpet was soaking wet, I guess from them cleaning the blood. Had to be switched in the middle of the night from a junior suite with two beds to a room that only had one bed. They also say there is daily house keeping but when we got back from a hike the room was not made up and had no clean towels to shower. Refrigerator was also broken. Had to complain to multiple different staff members to finally only be compensated for 1 night stay. This place should be called a motel and not a resort! Staff member Johana and Vlad were terrible. When we said there was a dead bug in the sheets they said that is to be expected because we're in a national park. If I wanted bugs in my bed I would be camping! DO NOT STAY HERE! read more

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Don't let the photos online fool you! Those are not fully representative of the stay. The property and rooms are outdated and tired. Our room had a loud machine outside and the wall to the next room was paper thin - could hear their tv clearly! There's no dresser in the room and our room gave motel vibes. Not impressed! The bare comforter is flanked by two loose sheets, not even a comforter cover. The WiFi was horrible. The pool room is fine, but way outdated. The tennis courts look nice though and nice that the property is only a 5-min drive from downtown Banff. Expected nicer based on the price and photos. Nice staff at the front desk. read more

We stayed 5 nights here to explore Banff and spend our days snowboarding all 3 ski resorts. Got 1 bedroom suite, queen and not the renovated version. We did have the downstairs room which resulted in tons of noise above at all times but we got through it. Our room was solid, nothing incredibly dirty, sparse kitchen utensils but they do have full kitchens (dishwasher, oven, decent size fridge). The queen bed for us seemed small, so get a King to have better sleep! We had breakfast in the lobby twice, my partner thought the food was okay and even got the Sunday breakfast buffet - that was good to him. I thought the breakfast was quite delicious here, I had the egg sandwich and egg Benedict's on 2 different days. We also used the vending machines for drinks and candy. This hotel was perfect for us because we did not want to spend any money on transportation. The resort provided a free shuttle everyday to downtown Banff and was always on time. The drive is only 5 mins and dropped us off at the Ptarmigan Inn. The employees here are so friendly, helpful and we did not experience anything less! Staying here and wanting to visit all the ski resorts, the Brewster Express picks everyone up from their hotel to the ski resorts and back for free and if you stay here, you will always be picked up first and dropped off first- such a win for us every time we went snowboarding. My partner also caught a wolf out here in the night walking around, that was pretty cool & the view when you walk out in front of the lobby is epic!! read more

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I only stayed here a single night, but the accommodation was great. They had a lot of extras that I did not get a chance to try out, including a shuttle into town (which considering the parking in town, this is very handy). This is a resort that is made for long stays. My room had a small kitchenette, and that would have been very handy if I had the family with me and we were staying for multiple days. The room was great with a comfy bed and a nice bathroom. read more

I never write reviews but If possible I would give Rocky Mountain Resort a 0/5 stars. The manager was extremely combative and rude for no reason and got into an argument with us when we confronted him about the quality of the room. He honestly acted like a child, very rude, defensive, and sarcastic. The staff was acting in a normal and professional way but how the manager Glen treated us was a horrible experience. The room was dirty and old when comparing the pictures online. The pull out couch was broken and extremely dirty w/ stains. There was no place to put our clothes (no drawers, hangers) There was no way a normal person could sleep on that pull out for more than 5 minutes w/out hurting your back. The location is outside of Banff's 'downtown area' so be prepared to taxi or rent a car to get to the main area. Overall, just a terrible experience. We ended up having to pay for one night and switching to a hotel in the Banff downtown area. (Royal Canadian lodge) which seemed like a 5 star resort compared to Rocky Mountain Resort. read more

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We stayed here for 3 nights. Overall a very clean and comfortable room. Bed was comfortable, and good shower system and TV. We were in the 1000-wing of the hotel near the back, so farther away from the main street and pretty quiet. The hotel is a about 2 miles from downtown Banff. Other nice things: * They have this free shuttle that takes you to/from downtown every hour from 11am to 11pm. We didn't use it since we rented a car and parking in Banff isn't too bad! * Their front desk folks are nice and can give you local recommendations on hikes. * Wifi is free and I found it pretty fast and reliable. * Like most of Banff, you're surrounded by mountains and greenery. * Lavender soap and Green Tea shampoo! read more

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Booked last minute cause friends were coming and staying here but what a difference in rooms. There room on the same side as the lobby, mine on opposite side of road. My room (1601) just basic as basic can be and clearly in the same area as the staff accommodations with 30+ people mulling around outside (in April) at 10/11pm. If room above you is occupied expect to be up early cause you can hear every step. Friends room (2301) decorated way nicer. Be careful walking around because sidewalks are very icy in many sections between buildings. Parking is also a challenge if you have a large vehicle like a truck read more

We were here for a wedding (which the hotel did an awesome job with). We were more than happy with our accommodation. The beds were so comfortable and the room was the perfect temperature - both sleeps of the trip!. The staff was very helpful. We wanted early check in as check in isn't until 4 and our wedding was at 3 so we needed to get ready. They were helpful and didn't know when people would check out so had us call as soon as we got to Banff and had us as a priority. Really helpful. In fact all the staff we dealt with there were great. Although we didn't use any of the amenities - they had a lot - pools, hot tub, gym.... We were happy with our stay, would stay again and would recommend. read more

Worn out and dirty. Desperately needs a renovation. Missing baseboards in the Wolf suite (2308). Many burnt out lights, living room lamp was falling apart. Dirty dilapidated couch. Standup shower tap didn't move far enough to give adequate hot water. Dirty worn out carpet. Pool area was worn out and dirty. The list goes on... I paid on average $352/night plus tax and the place was a dump. Not recommendable. read more

Do NOT book this place!! As me and my family entered the room the floor was dirty and the couch was filled with crumbs and the bed had stains. There was absolutely no space to put my luggage in the bedroom, there was hair on the bathroom floor and toenails! It definitely does not look like the pictures it shows. So me and my family did not feel comfortable and tried to check out of the place to get a refund, but before I left, my three year old son used the restroom. He never knew because he is only a child. So because he used the restroom they didn't let us get a refund. I am very disappointed, do not book this place! read more

I've stayed here multiple times now, and have booked a condo for my wedding this coming October. What I love the most about the resort is that it's generally quiet and great value for what you pay. Our last visit had some rowdy kids in an upstairs unit that wouldn't stop screaming and crashing about, but other than the minor inconvenience on that front and the fact that the units are on the small side, it's always been a wonderful stay. I love the addition of a functional kitchen that makings meals while traveling far more economical. read more

Very nicely updated room, heating and air conditioner both worked wonderfully, front desk woman was very personable. We stayed one night at a more expensive hotel right downtown and we much preferred this one. Definitely value for your money. read more

Banff Rocky Mountain Resort - Resorts Near Me - Banff, Alberta

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Great place, friendly folks working, beautiful surroundings! For the price we payed, I think it was a wonderful deal. The room had all the necessities, a fridge, and glasses, and silverware, and hangers, etc. There was also a television and a fireplace. The room could be cooler in the summer, but I imagine their focus is more on keeping the rooms warm in the winter. There are ski racks too! On the grounds there are a couple restaurants, a hot tub, a pool, and a sauna. The hotel is a little bit removed from the actual town of Banff, but there's a free shuttle to and from town, and it's a totally reasonable walk if you're the walking type. OH AND FREE WI-FI! God bless these people for providing free internet. The locally made toiletries were a nice touch! read more

Banff Rocky Mountain Resort - Beautiful views all around - Resorts Near Me - Banff, Alberta

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This place a bit outside the strip, not too far and definitely bikeable. I'd say it's a long walk though. The room itself was alright, one bedroom that was a bit small but useable. I found a pair of pants in the closet so I guess cleaning could be a bit better. The kitchen was well stocked with lots of pots, pans, and tools. They didnt clean the room everyday which I found odd, or at least did not making the beds everyday. The towel rod had rust on it, those need to be replaced. The pool, it was cold. I'm not sure but at another hotel there was a sign about having temperature at a specific temperature in Alberta. I have no idea if that's true but if so, this was definitely not that temperature. read more

We wanted a decently priced lodging for a family of 15 (3 rooms) with kitchnette. I looked well in advance and this was the best bang for the bucks. I have never been to Banff before and wanted to stay in Banff versus Canmore. We went June 13-19. Hotel/Location: this hotel was located right off Highway 1 and was very easy to find. It is not in downtown Banff itself but maybe a 5 min drive. It is quite outdated and could use a facelift for some of its amenities. It is advertised as a health fitness and conference center. The hotel was fairly clean. There are trash cans every where. There is a decent amount of parking and you should be able to find one fairly close to your room. The place that needs the most upkeep is their pool and fitness area. If you don't judge it for its slightly run down appearance, it has quite a bit to offer Checkin/Service: Overall, service was pretty darn good. There are always friendly people at the front willing to help. check in was pretty straight forward and went by fairly quickly. You can always ask for more soap, blankets, towels, and anything else at the front desk. They offer a free shuttle service into town, but we didn't use. Daily cleaning service was good, they even wash your dishes. Rooms/Amenities: There is free wifi that is hit or miss. At times it is pretty fast, at other times, horrendously slow. We had a 2 bedroom and 1 bedroom. The 2 bedroom was upstairs. The living area is pretty small but has a nice dining table/bench. 6 people could easily fit. The kitchen is small but functional. You had everything you need to cook a simple meal. There is a coffee pot for your use. The sofa bed is a double and could accommodate 2 teens. The upstairs rooms were small but had 2 king beds. The room reminds me of a college dorm room. Nothing luxurious, just functional. Bathroom were nice and clean. Had decent shower pressure. You can always ask for more towels. Carpet was fairly worn down. There were ample plugs around the unit. Overall, nothing fancy about the room. Walls are pretty thin. Amenities: This was one of the perks about this hotel, lots of amenities for the price. The indoor pool was decent. Once again, nothing terribly fancy. Hot tubs were nice and hot. Kids enjoyed swimming every day. They are remodeling the shower rooms. Work out room is very old and outdated. There is a squat rack. No bench for bar work outs. Dumb bells are old, but goes up to 70lbs. All equipment appears from the 80s. 1 treadmill and 1 elipical. There are squash courts (kinda like racquet ball). The restaurant is decent and opens til 10:30pm. However, it appears under staff at times. There is no room service offered. There is an outdoor basketball court and tennis courts. There is also a firepit where you can buy wood. So overall, ample amenities, just could use some upgrades. But once again, I think it is a great family friendly facility located about 2 miles from downtown. YOu get quite a bit of bang for your buck, just don't expect a luxurious resort. read more

Having found a Groupon to stay here, my boyfriend and I enjoyed 2 nights in a suite (he chose to upgrade). We had the 2 kids also and we all enjoyed every minute. The whole experience was very positive. Easy to get an early check in and late check out, relaxed hot tub rules that allowed us to stay late and enjoy a beverage. They've got squash courts and we were able to make smores for the kids on an OPEN FIRE in our perfectly sized suite. Fully equipped kitchen. you to couldn't have been better. Gym is old as hell but still got what you need. Thanks for everything Rocky Mountain Resort! read more

The Rocky Mountain Resort sits alone in the woods a few minutes drive from Banff and that provides a very quiet location away from the summer crowds. Our room didn't have a kitchen (not that we would have use it), so this meant we had to go back and forth from town for meals. It's 3/4 minutes drive or a 20 minutes walk. The only local alternative is the Alpha Bistro near the lobby which we tried for breakfast but didn't impress us at all. Rooms are large and comfortable although they definitely need some renovation (as they give you a slightly dirty feeling even though they are in fact clean). Everything is expensive in Banff, but considering all of the above this was definitely too expensive. read more

We really wanted to like this place. I noticed other people had a difference experience than us, so I'm wondering if our experience is because we had a pet with us. I think that maybe our stay would have been better in another room without our dog. The Negatives: We booked a 1 bedroom condo that was pet friendly. The smell was horrible when we walked in. The room was clean, but the smell was so disgusting that I had no appetite any time we were in the room. It smelled like the place had not been aired out for years and it took all the Lysol I had to cover up the smell for a few hours. We were on the first floor, and we had two different people stay above us while we were there. At first, we thought the first couple was heavy walkers (we couldn't get to sleep until 1am because they walked back and forth), but the second couple was just as loud so we came to the conclusion the floors are paper thin. I've never been more exhausted after a vacation because our sleep was so bad. Also, our room faced other people and we couldn't see the mountains, which I had been really hoping for. So instead, we watched a family with a hundred kids interact and play all day. The Positives: The staff, however, was wonderful. We didn't get to experience the restaurant or amenities because it was hot out and we couldn't leave our dog anywhere, but the little experience we did have with the staff was good. By the way, our dog got his very own bed and food dish. He did really enjoy the bed. Also, it is very close to Banff, but not too close. You can easily ride a bike there and the drive was only a few minutes. They had bike rentals available, which we would have totally done if we didn't have our dog with us. My Thoughts: My suggestion to enjoy your stay is get a room on the top floor, maybe one that is better than a 1 bedroom condo, don't bring your pet, and make sure your room faces the mountains. read more

The Banff Rocky Mountain Resort is A-Ok (which is 3 stars)... but after writing the review, I realized that I'm a fan (4 stars!) Let's break it down: Service - Excellent. Sure, it's Canada, and everyone is nicer than you'd ever think possible... but the folks at the BRMR are a great international bunch that will take good care of you. Accommodations - We had a two bedroom condo. Two floors, two bathrooms, full kitchen / fridge, and a living room. It's all quite dated, and the bedrooms are VERY small. That said, if you're going hiking in the area (which is what you should be doing if you're in the Canadian Rockies), and you need to prep your own 'back country' foods in your pack... it's a perfect setup. Amenities - There's a pool, a hot tub, and a small bar/restaurant that is so-so, but does the job. Free wireless is a plus! Location - There is a plus and a minus to this. Probably a bit more on the minus side. It's good because it's close to the highway if you're going to be driving up through the mountains, but it's well outside of the town of Banff (maybe a mile?)... just far enough you wouldn't want to walk it. They do have a 'shuttle'... but honestly, who wants to take a shuttle? Not me. Thus, you can't really take advantage of the Banff nightlife unless you take a taxi / have a designated driver. C'est la vie. In all... it's A-OK, and I'm a fan. It was a great place for the four adults on the trip, and served well as "home" for the week! read more

First of all what in gods name. Second, I ordered a salad with grilled chicken. I've been out and about all day and I was feeling a good home cooked meal. I come to your resturaunt and I am offended. The lettuce and other assorted vegetables were quality. I'll give you that. But, the grilled chicken. It wasn't real. I don't believe in it. It was straight rubber. Where did you get this chicken. Please send it back because I am sick. read more

We stayed here two nights in a two-floor, two-bedroom suite. The suite was pretty nice, although the bedroom door creaked, which made me anxious (since our son was sleeping in our room). There was a pretty decent weight room (with a power rack, but not many plates) that was free for guests. There are two tennis courts, but you had to pay to use them--$12 gets you an hour, two rackets, and three balls. Total joke. There is a restaurant and bar called Peppers that's open until midnight. There are squash courts in the basement of the lobby, which I imagine are priced similarly to the tennis courts. There are two hot tubs--one in and one out--both of which were not hot enough. The pool is small. Free Wifi is a plus. I'd stay here again if I was in a group and we were sharing a room--otherwise I would look for something more in town (it's a several minute drive to get into Banff). read more

Great place, stayed here 3 nights and loved it. Excellent service from the (Aussie) staff, they were very quick to help with any questions that I had, whether it was extending my stay or updating my keycard. Accommodations were superb, I went with the Junior suite (?) which had a fireplace, two beds, desk / fridge, etc; Was clean, didn't smell like mold (always a plus for hotels/motels). Beautiful view of the Rockies... After staying in a couple other places, a few nights before, this place was a godsend in the sense that you didn't feel ripped off (like a particular hostel we stayed at last moment). It also had a great atmosphere about it, friendly staff, the people that stayed near us were friendly as well (altho outside of the control of BRMR). I have to say, this was just a great place to stay while in a beautiful place like Banff AB. I've already recommended it to friends and family. read more

We stayed one night in a one bedroom condo that was dirty, cramped, and uncomfortable. The sofa pull out bed was sagging and so uncomfortable. Due to kid-related issues we decided to upgrade to a 2 bedroom condo for the rest of our stay. We were much happier with this room. Apparently there are updated rooms and non-updated rooms, and there is a big difference. We were much more comfortable because the room was much bigger and significantly nicer. Biggest cons - no a/c (apparently common in Banff, but still not pleasant) and terrible wifi. Biggest pro - 2 bedroom condo at a reasonable price so that a family of 4 with young children can all go to bed at an age appropriate time without bothering others - which makes or breaks a trip with children. read more

It's an older hotel we had a one bedroom which is very very small. All the luggage had to sit in the living room. I would call it cozy. Went to the gym a couple of times not very clean - musty. The sewer backed up in the whole place into the ladies dressing room they had to shut off the water for a few hours till fixed. They did keep the roads plowed. It had a kitchen which was nice. Bedroom so small and very little closet space with 4 hangers. We asked for more hangers the 2nd day and still have not received them. I love Banff but hope to stay elsewhere next time. read more

This place was so great, and for a decent price! The room was clean and large with all the amenities one could ask for (fireplace and large kitchen, etc.) and the outdoor hot tub was top notch. Will definitely stay here again! read more

We arrived to the resort and the room was filthy. There was black mold in the showers, hair covering the floors, and it looked as though it hadn't been cleaned in weeks. There is no attention to detail as there is grime build-up under the taps, and dust in all the fixtures and on most surfaces. Housekeeping services are only available to time-share customers on Wednesday with close to no flexibility. If you prefer a different day, it's like pulling teeth to get service and no ETA can be promised, unless the manager is called personally. It's frustrating to know that even if you are a customer with reasonable standards, you will be disappointed. Overall, the facilities are rundown and poorly maintained. Visitors come to Banff from all around the world and this is not a fair representation of Canada and how beautiful it can be. read more

Staff are not very attentive as far as I'm concerned, we stayed here in Sept 2022 we booked a two bedroom condo for 4 adults. The condos are not airconditioned !! It would have been nice to know this prior to booking as it was 33 degrees that Sept long weekend and it was very hot in the bedrooms making it for a uncomfortable sleep to say the least. The beds were comfortable, clean sheets and lots of pillows which was nice , however very outdated condo itself, run down and old as far as the cost goes it was $1200 for two nights which I feel was a complete rip off !!! Was it a good value for the money? Absolutely NOT!!!!! The pool and hot tubs looked disgustingly filthy and run down as well. They did have fans in the room but inadequate for the bedrooms not impressed when you pay $600 a night I feel they could do some renovations to the entire facility!! I was extremely disappointed with this so called resort. The coffee machine in the room was a complete piece of crap I had to hold the pot up to the plastic dispensing valve on the bottom where the coffee comes out because it would not dispense the coffee into the pot. They claim this is a 3 star resort ! Far from it maybe 1 star at the most. I would not recommend staying at this "resort" unless you like getting ripped off !! This place is in dire need of renovations I've stayed in a lot of resorts and this place needs a major overhaul TERRIBLE VALUE for the money you pay, front desk staff do the minimum to accommodate their guests I cannot stress enough what a complete RIP OFF !!!!! this place is I would NOT! ever recommend staying here!! I cannot believe this place has any good reviews they are probably fake ! Go somewhere else ANYWHERE ELSE! Furniture and carpets look like they are from the early 70's read more

If you're on the lower level you can hear EVERYTHING above you. We also were placed in a room right next to a baby (not the hotel's fault), and that certainly didn't help. There is NO A/C so they have lovely, crappy, old fans to try and propel warm air near your body. Lovely. Do yourself a favor and pay a little more money for another hotel in town! And DONT buy the food from the restaurant. It's garbage! read more

I booked a loft room to have about 5 girls stay all together for a stagette party. We were on the top floor and it was just terrible. We had an elderly couple staying below us, and as we were walking out at 5pm to go for dinner, they were telling us we were making too much noise and to keep it down.... At 5pm! I told them that were were basically just getting changed and getting ready for dinner. I'm not really sure how we were making noise that was bothering them. So we came back and we started to play a board game, and at 10pm we heard them banging on the walls (I'm assuming to shut up). Seriously... We were all sitting around the table playing a board game. Yeah we were drinking, but seriously nothing crazy. At 11pm we had security visit our room twice. Because the people below us were complaining every 5 minutes about us. The security guard even said yeah it doesn't look like much is going on here and left. It was a Saturday night and all the walls and floors were paper thin. I feel bad that the people were pissed off with us, but we paid good money to be there. I think a lot of the noise travelled through us having the windows open. Since there was no AC, we couldn't keep the window closed. When we went to check out, we talked to the manager about the incident. And he didn't really seem to care. We told him that it was a very uncomfortable stay and we had the security guards word that we were really not making that much noise. We ended up getting 10 percent off our stay, but only cause the bride demanded one. Also there was no wifi. We tried over and over to connect but no luck. The next day the manager said yeah sorry. It's down in parts of the hotel. Not staying here again. The rooms were nice, but if you get any one who walks or talks above or below you, you'll hear everything. read more

We had the last available cabin room in this huge mountain resort, thanks to a friend of us. The room on the first floor facing the forest was dark, but comfy and clean. A couch helped a lot and the bathroom was great. Unfortunately I didn't sleep at all due to the enormous soft bed with a huge dip in it. Awful for my back. But my daughter loved it and slept like a log (sic). I'd given it a 3, my daughter a 5, so we came out on a 4. read more

The accommodations are decent and there are better places nearby, but the staff Is absolutely wonderful and it's really nice that the resort is situated right along a mountain bike and hiking trail that makes access to outdoor activities very easy. This resort is a little further away from downtown banff compared to other resorts as well, but it's not so far that the drive or shuttle ride is a drag. read more

This place is terrible. I've been wanting to post a review for weeks but the wifi is so terrible I had to leave the premises to upload it. 1) Wifi is awful (see above). And if you tell them it's awful they'll say "It's down in certain areas of the hotel right now." I call BS. The wifi is always terrible. 2) The staff is nice to your face but will never actually help you. They're supposed to clean my room on Saturdays, last week they didn't. Not a big deal, called Sunday night to see what was up and they apologized and said they would have it done first thing Monday. Guess what? Monday at 6pm and it hasn't been done yet. Called again - "Oh, we thought it was to be done on Fridays". Well, it wasn't done on Friday either, and it's been cleaned on Saturdays for weeks. Thus I remain without towels and soap because the front desk said no one was left around tonight. Once asked if they could tell the people upstairs to be a bit quieter (if you're in a ground level room - beware). And they said security didn't show up until 11pm so I would have to wait until then. OH and once a hotel worker walked into my room while I was in the shower. It was after 7pm. 3) The gym hasn't been updated since the place was built. Don't use the sit-up mats or sit on the floor. Also don't look at the ceiling. This place gets a 1/5 because it has running water and a roof. read more

Nice, clean, comfortable rooms with a full kitchen. Lots of amenities and close to town. I wish the shuttle ran a little more frequently, but we ended up renting a car, so didn't ride it that much anyway. read more