Check in was easy and the person helping me was very friendly. There's an elevator if you don't want to take the stairs. Our room had a small kitchenette with a fridge, microwave, cooktop, and dishwater/ utensils. The room was clean and modern. We were a little worried it would be "rustic" but it is reminiscent of a Hilton/ Hampton Inn. We didn't ask for it, but there were two twin beds in addition to the queen sized bed we reserved. The bathroom has Rocky Mountain Soap Company lotion, hand soap, shampoo, conditioner, and body wash! So luxurious! I found it strange there isn't a single hook in the bathroom for bath towels. We ended up hanging our towels in the room! The resort also has a bbq grill, a swimming pool, and a fitness center. They also provide free bus passes! The resort is also walking distance (~1 mile) to downtown Banff but keep in mind it is uphill coming back! Also, there is a sidewalk all the way to downtown! Safety first! We enjoyed our stay and would stay here again. read more

See all

My husband and I stayed here for a summer wedding in Banff. Overall, the hotel room was spacious, and I appreciated having a fully equipped kitchen. It was reasonably priced compared to other options, and I would stay here again. However it was a bit less clean than I would have liked, and there was no climate control for the summer. They had one fan in the room that wasn't really enough to cool down the space. The room easily got hot and stuffy, and it was somewhat uncomfortable to sleep. read more

Really good and right next to a bus stop and the best hike trail I have ever been on. The people are extremely helpful but the bathroom doors didn't close in my house and the steam room isn't pleasant. read more

For the most part we enjoyed staying at Tunnel Mountain Resort away from the crowds in the town centre which is just a few minutes away. Here are the things that we thought were odd : * There is just one towel rack at waist level in front of the sink. What was the interior designer thinking ? * If you're backing out of a parking space there's not a lot of room to get out because there's another row of cars right too close behind you. I parked 100' away at an easier parking space. * The "reading lights" above each bed can not be turned on or off independent of each other. They are mounted higher than necessary to read. What was the interior designer thinking ? * There were no foldable luggage racks like you always see in any hotel you've ever stayed at. Upon request they brought us 2 but told us those were the only 2 for the whole complex and that hardly anyone ever asks for them. Really ? Put your luggage on a table or a chair or the floor ? Not very user friendly. ** Again, for the most part we enjoyed the spacious king + queen room with kitchenette, fridge and microwave. read more

Banff is a busy little town during high season and I was lucky enough to book 4 suites at Tunnel Mountain Resort for our group of 16. Each had an enclosed bedroom plus a large private loft bedroom and 1.5 baths. Each suite was perfect for 4 of us. The living room areas were not large but we were able to fit the whole group in one living room if needed. The hotel tried to put us in adjacent rooms to make it easier for us. We loved the wood burning fireplaces and the free wood and kindling available at the hotel. The location is a bit removed from the center of town but it was not a problem for us since we had multiple cars and could get to downtown within 5 minutes. Although we would've loved to have a hot tub at the hotel, we made full use of the sauna and steam room after our long days of hiking. read more

I'm unsure as to why Tunnel Mountain Resort has so few stars! This was probably one of the nicest places I've stayed in (that are not a national brand hotel like Marriott etc.) We received great service from the front desk staff all the way from check in to check out. We stayed in a suite that had 2 double beds upstairs in the loft, a queen size bed in the room downstairs, along with a pull out couch in the living room. The living/dining/ kitchen area is complete with a kitchenette, dining table, and fireplace. Although we didn't stay long enough to have a fire, the resort offers complimentary kindling and firewood, they also offer to start the fire for you! The bathroom was a decent size and the water pressure was great! The shower is complete with pumps? That have shampoo, conditioner, and body wash from Rocky Mountain Soap Co. so you do not need to pack your own. (Save the room for more shoes!) The resort itself is barely outside of Downtown Banff. I would say maybe a 5 minute drive at most. If you don't feel like driving, the resort offers complimentary bus passes for you to take transit in! I will definitely stay at this resort again whenever I decide to Banff! read more

I am here on vacation for a week and the family decided to stay at this resort for a week. When I got in, the "home" was compact but it had a kitchen, a few beds and lots of televisions which is great for us since we definitely do need the tvs for entertainment. When I got in there, I noticed near one of the windows across the kitchen is that there was a dead hornet inside. It was no ordinary hornet, it was a large one. Needless to say, we got rid of the hornet and soon enough we set up our temporary suite for the week. I am also happy that the place has enough utensils and equipment for our home cooking. It definitely helped our family cut costs on the food. The biggest con for this place is the internet. The internet signal at my suite is unstable. It is as unstable as a rapid beating heart you would see in a hospital with a unhealthy patient. Many hotels and resorts have stable internet but this internet is so bad that I have to chase the internet spots to get good quality internet. I would definitely stay here if I was there for work and skiing. But please fix the internet... read more

Stayed here in off-season January. Rate was very reasonable for a place with full kitchenettes. Cleanliness is a 4 out of 5 only because there was popcorn under our couch ( a fair amount) and the couch had a very obvious stain. Value is 5 out of 5, and so is comfort. All window coverings have blackout shades. Suites are completely renovated on the inside. Very fresh and updated. I would stay here again. read more

Just stayed here for a week and this resort had everything we needed for our stay. Furnishes are not high end, but we were impressed with all the things the room had. We stayed in a loft so we utilized the kitchen and all the accessories it came with such has silverware, pots/pans, cutting board, knifes, cups/mugs etc. our lift had a balcony and a fireplace that were all utilized. It isn't in the center of town, but we liked the scenic location on the higher part of the town due to the views and trees that surround this place. We want to return to Banff someday and this resort is a place we would consider staying at again. read more

Tunnel Mountain Resort - Hotels Near Me - Banff, Alberta

Tunnel Mountain Resort is an alright little spot. It was $144 a night for a suite for four of us. The suite was alright, it had a little kitchenette complete with stove (tiny... don't think of bringing any turkeys along with you to roast in there), sink, dishwasher and fridge. There was one room downstairs next to the bathroom and a loft with two beds upstairs. The couch also pulled out into a bed (though not the most comfortable). There was a TV and a wood burning fire place in the living room as well. The front desk even called us a few minutes after we checked in to see how our room was. Hotel staff were friendly and attentive. They get four stars. I also liked that the hotel was doing their best to be green. The cleaning staff only replaced your towels if you left them in the tub and only did a full clean on the third day of your visit if you were staying longer than that. There were also recycling boxes next to the front door. It's got a swimming pool and hot tub near the office and another hot tub in one of the buildings. I'm not sure what the other hot tub was like, but the one by the office was one of those ones that is part of the pool, just separated by a little wall. It's pretty tiny and more of a warm tub than a hot tub. But still fun to sit in for a while once you get the jets going. The hotel's got free wifi, though it didn't seem to be working when one of my friends tried to get on it from her smartphone. Couldn't tell you if it was her or the wifi that was tripping things up, I didn't attempt to use it myself. We had issues with our neighbours, in that we were next to a group of youngins there to party. And the walls are paper thin. I won't go into the particulars, suffice it to say when we called the front desk to complain they sent someone out.. both nights. On that note, I'm not sure where the music came from, they must've brought their own because the suites certainly didn't have any stereo systems. On our last morning, there was no hot water in the bathroom. Two of us took cold showers, two of us opted for a shower once we got home. To make up for the noisy people next to us (writing about them is making me feel so old!), the hotel did comp us a night. The way they handled it is also part of the reason the staff got a four star earlier. How could Tunnel Mountain Resort improve itself to an overall four star? More comfortable beds, and short of some renos to put more insulation between the walls, maybe grouping some of the kids together in the same set of suites. Let them be noisy together. Also, on the comment card, the hotel asked what guests would like to see installed in the future. I don't remember the other options, but one was an outdoor hottub. I'd like to reiterate my vote for that again here. Tip: When checking in, ask to be put somewhere without rowdy neighbours. read more

This is a pretty decent spot to stay in Banff, despite being a bit further away from the town. It would certainly be a bit of a walk to the downtown core, and especially so on the way back since it's uphill. I believe there's a bus stop right outside the hotel that will take you into downtown. The suite we had was nice - an end unit in a row of townhouses. Our place had a king bed loft (with it's own powder room), a queen bedroom with a TV, and a pull-out double sofa bed. The queen bedroom was right at the entrance way, meaning you had to walk through it to get from the front door to the rest of the place. The kitchen was well equipped and had a dishwasher and a variety of pots and pans. The bathroom had a built-in jacuzzi tub and ample towels. The place also has free wifi and a small indoor pool on site. There's a outdoor playground for kids that are beside some BBQ grills available to all hotel guests. Overall it was a very comfortable place to stay. We had issues the second night when the card reader on the door ran out of batteries. The front desk had told us that they may need to call a repair person in and it would be about 2 hours, which I balked at. Luckily for us, we left the window open in that queen bedroom and, since there aren't any screens on them, had someone climb in and unlock the door from the inside. Which I guess questions the safety of it all... Oh, and the fact that there are no screens on the windows means there were absolutely no mosquitoes anywhere. We had great sleep due to this fact alone. read more

I liked this place. I bought a Groupon for a weekend staying in the loft chalet. It had an upstairs area with two beds, and then a full kitchen. It was nice cooking our meals because meals in Banff can be expensive. It also had a "master bedroom." The only problem we had was that the door was difficult to lock. The staff is warm and friendly. They called shortly after we settled in to make sure that everything is okay. read more

The GOOD: The ladies at the front desk were great! Very willing to help and give directions. The hotel offers free bus passes and has a bus stop right out front that takes you to downtown Banff. I stayed in one of the Executive Suites on the second floor. The room was spacious. The cabins with the lofts are a nice size for a small family and came equipped with the necessities to cook. THE DISAPPOINTMENT: I was really disappointed in how well the rooms were cleaned. In my room there was dust everywhere. The fireplace in our room (which didn't work) you could see all the fingers prints on the layer of dust. Our group had 5 rooms in total. 3 Exec. Suites and two loft cabins. The toilet didn't work in one of the executive suites so they had to be switched rooms. The other couple staying in the last executive suite arrived to a room that had not been cleaned and had to be assigned another room. Once they were settled into their new rooms all was well. One of the loft cabins could have certainly used a major cleaning. Light switches were covered in dirt, the main comforter had long hairs on the backside and more dust everywhere. The other cabin's coffee maker and DVD player was broken but staff switched these out as soon as they were notified. This hotel could definitely use a major cleaning, updating and room check to make sure everything is in working order before guests arrive. read more

Tunnel Mountain Resort - Dusty, Broken Fireplace in Executive Suite. - Hotels Near Me - Banff, Alberta

Found this place on a daily deal type thingy. I'm impressed. I love the kitchenette because food in Banff can be expensive and really, sometimes you want your own food. So that's a sweet deal. Food burning fireplace was phenomenal. It was so nice. We arrived late, front desk was very accommodating, they even brought us wood after 10pm. They called shortly thereafter to make sure the room was great. It was the only place in Banff that's done that. We've stayed in at least a dozen places. Sofa bed was meh. The bed was great. Sure the place was a little dated, but I'm not here to hang in the room. Rain, shine or snow I'm outside. Well, unless there's a nuclear war. read more

We got upgraded to a loft that had been recently renovated. It was comfortable, clean, and so BIG (three queen/full beds and a sleeper sofa). They provided plenty of pots, pans, dishes, and coffee . The whole staff was very friendly and helpful. We would definitely recommend this place to a friend or stay here again. read more

Stayed here several times now. Rooms are usually clean, though we've asked the front desk staff to clean things such as the bathroom more than once. The front desk staff have always been friendly, and prompt. Our last stay even had the front desk clerk check on us after we checked in which was nice. We filled out the comment card on our check-out, and that front desk clerk went through it with us, cleared up concerns and graciously accepted our complements. I recommend the executive suites, top floor. Rooms come with small fridge, microwave, widescreen television and a fireplace. We've had one or two incidents involving noise; on one of those the front desk quieted those folks down. We usually book through hotels.com to get a deal; and that's the key that makes our stay worth the price. read more

There are a lot of poor reviews here but I think management has listened and the property is in the midst of a major renovation. We ended up here in an emergency when our plans changed and we needed a dog-friendly place that would accept us and our 56 pound sweetheart of a pitbull at the last minute. Tunnel mountain resort had a great pet policy and availability at the last minute so we booked immediately and were so pleased. Our room was spectacular. Granite countertops with a microwave, stove top, toaster, and refrigerator. The bathroom and shower were nicer than mine at home. And the beds - one king and one queen in our room - were really comfortable. And we had an awesome balcony looking over a spectacular mountain range. The resort is a 2 minute drive from downtown or a twenty minute walk. You can rent bikes on location and there is a pool and laundary facilities. And did I mention it is dog friendly? This was the perfect place for us. We are already dreaming of a return trip. There is currently a lot of construction going on but I suspect within a year all the rooms will be as nice as the one we had. read more

I have read a number of negative reviews, but I think that management has made changes. Our suite, with a king-sized bed in the loft and a queen downstairs (as well as a pullout sofa), two bathrooms, a full kitchen with new appliances was clean, quiet, and very comfortable. There is a fireplace. There was a bit of wood smoke odor when we first arrived, but leaving the terrace doors open (two terraces) fixed the problem. When we mentioned to the front desk that our front door was sticky it was fixed within 30 minutes. When we mentioned that we had place mats on the dining room table but no napkins a roll of paper towels appeared very quickly in our room. I understand that some suites have a great view. Unfortunately our views were on the parking lot and on the street. It might be worth asking before you book. No complaints about Wifi. From our suite I measured close to 10 mbps both upload and download. There is also a strong phone signal on Bell. Location is convenient to Banff by car (less than 5 minutes.) There is also a bus. Overall, recommended. read more

This place was good about 20 years ago. Chalet is filthy and unkempt. Was ready to just pack up and go home but had guests out from another province. I wouldn't recommend this place to anyone. It kind of feels like a prison holding cell and I can't wait to leave. read more

This was the least favorite place I have ever stayed. They are pet friendly however quick to make you feel sub-human and a prisoner. You are not to leave your pet(s) alone in the room. I did not feel like a guest. read more

3.5 - This is a very nice resort just on the edge of town. It is a pretty long uphill hike back if you want to walk into town. There is a bus stop right in front if you want to take public transportation. We chose to drive when we went to town and had no problems parking. The rooms were spacious. We had a kitchenette that we didn't make much use of. There was a balcony. It was nothing fancy, but very nice. read more

We were expecting somewhat rustic accommodations and were surprised by the overall luxury of our room - pillow-top mattress, spa tub and steam shower, large room, etc. Overall super nice. It's a short drive from the town center, and there are two quality restaurants right across the street. We were very pleased with our stay. read more

Great resort up on the mountain-- lovely location with small individual cabin-style rooms. Our 2 person suite had a steam shower, headed floors, fireplace, balcony, and huge soaker tub. There's a bus stop right outside of the resort that takes you directly into town, so you don't need to worry about finding parking in busy Banff (plus in the summertime you could likely make the walk instead!) We always stay here in larger groups and were really pleased with the smaller rooms as well. Will definitely book again! read more

This was a great place to stay for my family, the full kitchen feature was a definite money-saving factor for our trip plus the bus stop is just steps away which gave us access to the beautiful but busy downtown Banff while we had a quiet mountain cabin to stay in, we even saw a couple of deer one day. The kids loved the pool and we loved the jacuzzi (they actually have two Jacuzzi areas and the one in the building is more quiet and relaxing). Great place for a family stay in Banff. read more