I can only speak for the coffee and the water mug we got with five stars service. It was a pick up…read morespot for our tour bus and so happy I got the matcha latte! I needed healthy caffeine and it hit the spot. Recommended stop and location was perfect if u plan to stay in this area! They have jacuzzi/hot tub, buffet breakfast and some cute merchandise.

Wow! I love this place! Great location. It's about a 15 minute walk into the heart of downtown…read moreBanff and all the shops and restaurants, and I appreciate that it's a little removed from all that busyness. There is a nearby bus stop too. I love all the amenities here. The hot tubs (they have two) are delightful and they also have a cold plunge pool. I did their cold plunge challenge, where they have a timer set for 3 minutes. I felt amazing afterwards! I love going back and forth between the hot tubs and cold plunge pool. They also have a sauna outside too. They offer free S'mores every day for happy hour, and supplies so you can roast your marshmallows by the fire pit outside. Lots of seating outside and I really enjoyed sitting outside and reading. They also offer board games to play and have a lot of indoor and outdoor seating, so many options of where you can be. They have a full bar with a nice selection. Delicious happy hour wine deals! I love their red wines. The food is really good here too. They have a really nice breakfast buffet and it's included with your room. Pancakes, eggs, sausage, yogurt, juices, pastries, and more. The bar serves snacks and other food throughout the day and evening. I really enjoyed their charcuterie board. So fresh and delicious. Our room/suite was very spacious. Two queen beds and a living room area with a sofa and fire place. The beds were pretty comfortable but not amazing. We had a microwave and refrigerator, and I loved the espresso machine. We also had a dining table. The bathroom had lovely shampoo, conditioner, and body wash from a local company. My only suggestion is that I wish we had more storage options to unpack our clothes. There were some hangers to hang a few items and there was 1 drawer in the nightstand. I wish we had a dresser. Excellent and friendly staff. I really enjoyed the vibe of this place. I would definitely stay here again.

Check-in was easy at 4pm. Every employee we came across was nice and diverse. There's no elevator…read moreso luckily an employee brought our luggage up for us. You can probably ask them to bring it down for you but to save time upon check-out we brought the luggage down a flight of stairs. The room is spacious for two with the king bed. The bed, pillows, and comforter were plush. Slept easily every night. The view from the room is gorgeous especially with snow. I love how the lamps are step-on to turn on. The outlets are also easily accessible. The bathroom is a decent size. There's a clothesline in the shower you can use if needed. I like how the shampoo, conditioner, body wash, lotion, and hand soap were from a 1% for the planet brand. There's a shuttle to downtown and back. Pick up and drop off is always at IGA which is easy to find. You just need to call or let the front desk know when you need the shuttle. I needed post cards to go out and was able to leave them with the front desk. If they get your outgoing mail during the week then it will go out the following week. I also borrowed a pen and a key card for when I locked myself out of my room. I highly recommend this hotel and will book again if I'm in town.

Really love this small boutique hotel that is away from the city but not far enough that you can't…read morewalk or cycle or drive to the public parking where you can park for free for hours. They have a fantastic staff who will offer you bear spray, walking sticks, umbrellas and help you with advice. Style here is historical mid century modern. Hot tub is large and very comfortable with a great view of the mountains and they supply a robe in your room. There is enough shelving in bathroom and the bar and restaurant is beautiful also with excellent views of the mountains. They have a fire pit and plenty of tables outdoors on the patio.

I absolutely adore this hotel!!!! First off, it's super weird that this is the only Marriott…read moreproperty in the area. I didn't know what to expect but I'm so glad I gave this a try. The town of Banff is filled with hostels, so it actually makes sense that this is a super chill place to hangout with good vibes. There's a ton of fun common space filled with games and couches. You can see storage lockers, bikes, and there's even a movie theater room. The check-in is at the bar where you receive a token for a free welcome drink. There's also a "food truck" which serves some food. There's a huge hot tub that's as big as the pool to relax after a long day of hiking. Location- It's right on the edge of town so it's super easy access in and out. Parking was just under 20 bucks but there's actually plenty of free street parking right behind the hotel. You can easily walk into town. Rooms- the rooms are adorable! They have a wilderness theme and they go all out on Banff. I could not believe the detail of the tiny crocheted moose head on the wall. So freaking adorable!! You can tell most of the rooms are designed to fit multiple people. The layout is probably a bit strange in comparison to a standard hotel room, but it's super fun for a mountain getaway. Loved all of the small details and the little connected patio. Couple small cons- the rug shed like crazy. My socks looked like they had a ton of dog fur. I remedied this by asking for a pair of slippers. I used the retro telephone and hit bedtime stories and got a long distance phone bill upon checkout; the front desk fixed it, but I thought it was strange. More pros- it happened to be my birthday, and I loved the personalized postcard in my room, along with extra drink tokens and goodies. Would definitely come back!

We stayed here for a couple of nights while visiting Banff…read more I think whether you like this place will depend on your age and attitude: it is set up for a very youthful vibe. The reception is at one end of the central bar, in a very spacious entrance hall. There is lots of casual seating, with pods, and games scattered throughout the room (tabletop hockey, Connect four, giant connect four, and so on...). There's also an area with bicycles and lockers for those into outdoor sports. The hotel also has a small laundry room with washing machines and dryers (both priced at CN$3.50, change available at check in); a small underground gym, underground car parking, and - continuing that the youthful vibe - a music room. There's free Wi-Fi, which we found pretty efficient. Staff also All youthful, very friendly, although with that enthusiastic approach of firing lots of information at you as you check in. The accommodation is set around a small heated swimming pool and a similar sized hot tub. Downsides for us came with the location (right at one end of Banff, and a 20 minute walk into the centre) and the bedroom. The bedrooms have clearly had a funky makeover, in our case with a super large king-size bed, but set against the wall, so I had to climb out of the bed if my partner was asleep. The arrangement is to accommodate a two seat ski lift, suspended from the ceiling. For me, this is a triumph of a design idea over utility. Hanging is all via hooks on the wall (ie no wardrobe). Lighting is funky too - but very subdued, so even with all the lighting on, much of the room was still gloomy. The other feature was that the hand basin is in the bedroom, by the door, rather than the bathroom. All a bit odd for us. Good points were that the bed was extremely comfortable, the bed linens and towels all excellent, shower power decent, and it was very clean. So whether you love or hate this will depend on your age, I suspect...

Looking like a building or castle pulled straight out of Edinburgh Scotland the Fairmont here is a…read moremagnificent hotel and grounds. Nice accommodations and working areas for groups, with one running joke, 'where are the wash rooms". Helpful through and through. Close to downtown with public shuttle just out front riding an on time jitney. Elk wandering in nearby and summer crowds growing I very much enjoyed the overall vibe.

The RUNDLE Bar & Lounge-…read more My client had just completed delivering a 3-day Signature Program in Calgary, and our event location manager said "let's celebrate by going somewhere really nice." So he drove us into Banff NP. We stopped at Lake Louise, Johnston Canyon, Vermillion Lakes, the cascade falls, and then we began driving to the Fairmont Banff Springs Hotel. What an absolutely beautiful hotel in one of Nature's most breathtaking masterpieces. The beautiful earth-toned cream colored hotel climbs from the lower mountain side and stands beautifully amongst the tall pines surrounding it. We made our way to the Vermillion Bar, where are post worked back in his college days, and were greeted by a super sweet server, Ayala, who lit up whenever she laughed and smiled with you. We enjoyed cocktails, beef, tartare, veggie Credit, charred, avocado, and a unique presentation of hot wings I've never had before - the actual wing that has two bones in it was pre-cut down the middle so you were served the 2 halves as their own individual wing. Great flavors and it was very unique and enjoyable. All of it was delicious and undeniably yummy, and fairly priced for such an elegant location. We were expecting a much higher price point and were delightfully surprised to see that even though it is a luxury location, it was not price gouging or ridiculously inflated that one often finds in so many other locations that are "elegant or nice". If you have the opportunity to treat yourself to a very beautiful sunset under the majestic Mount Rundle, and want to enjoy a modern setting in a historic landmark, this is absolutely a visit you must make while in Banff National Park. Thank you Ayala for treating us so well, and sharing your sweet Australian journey with us. Chris, David, Trisha, and Keith

The Malcolm hotel was the place that my wife choose for our vacation in the Banff area. They are…read morelocated in a beautiful area of Canmore in a area called Spring Creek. Reservations on their website were confusing as their room descriptions were not very good even after reading the room description. After making reservations, I called them verify that I had reserved the room that we wanted. When I told them that we wanted a room on an upper floor, I was told that an upper floor room would not be a problem. Upon check in, we were given a room on the first floor directly in front of their firepit near the swimming pool. My wife hated the room because she felt she had no privacy and did not want people looking in. It was like we were in a cave as my wife wouldn't open the curtains. I had no choice but to complain to Ihor and Ellie because I didn't want my wife complaining to me throughout our stay. I explained that I had called and wanted a room on a upper floor. Ellie was able to take care of me and was able to upgrade us to a better room the next night. The new room was significantly larger with a king bed. It had a sofa bed. The bathroom was much larger and had a hot tub that we didn't use. The room had a bar area. It was very nice. The hotel had a large gym with treadmills, ellipticals and bikes for cardio. They had some machines and dumbbells for weight lifting. The equipment was a little old but in working condition. Wipes and towels were available. The Malcolm is not affiliated with any of the big chains. I did not have any status here. No free breakfast for me forcing me to go to local restaurants. They do have the "Stirling" restaurant in the hotel that serves breakfast, lunch and dinner. We got off to a rough start the first night. But, Ihor and Ellie listened and were able to rescue me from a potentially angry wife by putting me in a better room.

Our stay was unfortunately overshadowed by a serious incident involving our room and personal…read morebelongings. After spending our first night at the hotel, we left on our second day to explore the Canadian Rockies.  When we returned around 8:00 PM, our room key no longer worked. Upon speaking with the front desk, we were informed for the first time that we had been moved to a different room. We had received no phone call, email, text message, or any other notification regarding this change. Naturally, we were upset and concerned, assuming we would now have to move all of our belongings because our original room had been reassigned to another guest. A staff member accompanied us to the new room where we discovered that hotel employees had already packed and moved all of our personal belongings without our knowledge or consent. The situation became even more concerning when I requested access to our original room to retrieve our passports from the safe. When we entered, the safe was open and the passports were gone. Learning that hotel staff had accessed our safe, handled our passports, and moved all of our personal belongings and valuables under management authorization without informing us was deeply unsettling. The front staff eventually found our passports, and luckily none of our valuables were lost. No matter how beautiful the property is, guest privacy, security, and trust should be non-negotiable. Having our room changed without notice, our belongings moved without consent, and our passports removed from a safe left us feeling that our privacy was not respected. For that reason, I cannot recommend this hotel and would not stay here again.

This is a beautiful hotel in a beautiful location. It was a bit out of the way but with the free…read moretransportation around Banff, it was the perfect place to stay. We came in late from our Rocky Mountaineer train ride that day and headed in to relax and go for some dinner. We ate in their beautiful lounge area (some food pictures attached) for a light bite at dinner. I did get an opportunity to stop by the Farmer's Market and took adnatage of the transportation system here. The room was perfect for a two night stay and the staff here was wonderful. It goes without saying that the views out the window were like every where else, spectacular. We were very busy and therefore did not have much time to enjoy the amenities of the hotel. It really was just for sleeping and eating. Overall, they did a great job! Dinner at the lounge, and a wonderful buffet breakfast. ( A few pictures are also attached.) They really take good care of their guests. I was so surprised to read some of the lower star reviews. Are we speaking about the same hotel here? I do not trust low star reviews when the reviewer also has a low amount of published reviews. This was a fun place and overall did an excellent job with their wonderful team. KUDO's to the team at the Rimrock Resort Hotel

1 STAR -- RIMROCK MANAGEMENT NEEDS TO ANSWER FOR THIS…read more Rimrock management should be absolutely ashamed of how my daughter's wedding reception was handled. This was not a minor service issue. This was not one employee having a bad night. This was a complete failure by the hotel to provide the experience we paid for and, more importantly, a complete failure to understand what a wedding reception is supposed to be. We paid for the reception from 5:00 PM until 1:00 AM. What we got was a night of frustration, embarrassment, unnecessary security involvement and guests who ultimately felt so uncomfortable that they left around 10:00 PM. Three hours of a paid reception simply went unused because of the atmosphere created by the hotel. Management needs to ask themselves how they allowed this to happen. When our guests arrived, the reception room wasn't even properly ready. Tables weren't set. Name tags weren't out. There was no water on the tables. The easel for the welcome sign wasn't set up. And the BRIDE HERSELF had to set up tables at her own wedding reception. How can management possibly think that is acceptable? The bride should have been celebrating with her new husband. Instead, she was doing the hotel's job. Then came the treatment of our guests. The groom was refused alcohol because staff claimed he was drunk, despite the fact that he was sober. Guests were accused of drinking and driving. A mother who had not had alcohol in over a year went to her vehicle to pump breast milk and was followed by staff/security. A guest carrying an approximately 2-inch pocket knife was somehow considered enough of a threat to involve security. And throughout the evening, our guests felt like they were being watched. Security was monitoring people at a wedding reception where everyone was simply trying to celebrate. Staff repeatedly approached the mother of the bride telling her that people were being cut off because they were ordering doubles. Again, nobody expected the hotel to allow irresponsible drinking. But there is a massive difference between responsible alcohol service and making an entire wedding party feel like they are under investigation. This is where management completely lost the plot. You were hosting a wedding. Not a nightclub. Not a criminal investigation. Not a security operation. A WEDDING. These people were friends and family who had travelled to celebrate the bride and groom. Instead of making them feel welcome, your staff made them feel watched, judged and unwelcome. And the consequences were devastating. THE BRIDE AND GROOM NEVER HAD THEIR FIRST DANCE. THE BRIDE NEVER GOT HER FATHER-DAUGHTER DANCE. Those are once-in-a-lifetime moments. You cannot refund them. You cannot reschedule them. You cannot apologize and give them another chance. They are gone forever. And management needs to understand that. You didn't simply provide poor customer service. Your handling of this reception contributed to an environment where the celebration effectively fell apart. People began leaving around 10:00 PM, even though the reception was paid for until 1:00 AM. Imagine paying for a wedding reception until 1:00 AM and having your guests so uncomfortable that they're gone by 10:00. That should be an absolute embarrassment to management. My daughter and her husband deserved to spend their wedding night surrounded by the people they love, dancing, laughing and celebrating their marriage. Instead, they had to deal with hotel staff, security, accusations and a reception that never became the celebration it was supposed to be. The bride even had to help set up the room herself. Management failed this couple when they were supposed to be taking care of them. And I want to be very clear: This isn't about wanting special treatment. It's about expecting the basic service that was paid for. It's about expecting a hotel that hosts weddings to actually be prepared for a wedding. It's about expecting guests to be treated respectfully. And it's about expecting management to understand that a wedding isn't just another event on a calendar. For the bride and groom, this was their wedding day. They only get one. Rimrock management should be asking themselves: How did a wedding we were paid to host until 1:00 AM end with guests leaving at 10:00 PM? How did the bride end up setting up her own reception? Why did the groom get accused of being intoxicated when he wasn't? Why were guests accused of drinking and driving? Why was a mother pumping breast milk followed to her vehicle? Why was security making guests feel uncomfortable at a wedding? And most importantly: Why did the bride and groom leave their own wedding reception without ever having their first dance? Those are questions management needs to answer. An apology after the fact won't give my daughter her first dance back. It won't give her father back the dance he never got. It won't give the bride and groom back the h

Found this online while looking for accommodation in Canmore a Rocky Mountain get away. More of a…read morestaycation. We booked a week and had a wonderful stay. The resort is very mountainous looking resort on the outside, in fact very inviting. This location is on the outskirts of the busy Canmore Town. With hiking trails to town or by the river. The staff very friendly and accommodating upon checkin. There is 2 levels of underground parking for guests. Upon arriving to our suite as we entered it was like entering a apartment full kitchen with counter seating for 4 and huge table, 2 bedrooms, 2 huge bathrooms, washer and dryer, living room with fireplace, a balcony with BBQ. Looking over the courtyard and pool. Considering how full this resort was with guests, it's very quiet inside the unit. There is a cafe connected to the resort called Black Dog Cafe. Note: stay away it's very over priced below par food with very slow service. Better off going to Tim Hortons down the road for half the price and fresh hot breakfast. There is a cute Deli called Bohemian smoked meat Czech Deli across the street highly recommend! Freshly made sandwiches and soups. In the Garden centre of all places is a Tea house with gourmet Japanese breakfast or Lunch made fresh everyday called Wagashi. This resort is very well situated amongst the mountains and away from town. Will be back in the future had a fantastic stay.

A Good Price Might Not Be A Good Deal…read more.......... Our family of 5 from California...3 from Los Angeles and 2 from around San Luis Obispo...chose the Canadian Rockies to get together for a week to celebrate a couple of milestone birthdays and a 25th anniversary. We chose Canmore since it was less expensive than Banff and a VRBO in Stoneridge because it seemed a nice place at a reasonable price. We were wrong. Pros: - Stoneridge looks nice from the outside - Our 3 bedroom unit had enough space for 5 family members - We had an end unit, #303, so the views and balcony facing the mountains were very nice - Our walls were white and furnishings somewhat modern - The pool and jacuzzi were fine - Communications with Rockies Rentals, the management firm of our unit, both before and during our week were very good. They promptly responded to most requests....especially Athira - A small restaurant, the Black Dog Cafe, is next to Stoneridge. They make great drinks, serve fine pastries...and really do have a friendly big black dog. Cons: - Stoneridge might look okay from the street, but it's just a 4 story apartment building from the 1980s - We had enough space, but the atmosphere was like my first place in the 1970s with lots of cheap brown wood, hollow doors and "well used" appliances - The hallway outside our unit, #303, reminded us of the movie "The Shining" where a little boy rode his tricycle and repeated the word "redrum". They're long, dark and drab...especially during the day. - Upon arrival on a Saturday, many things were wrong: - The dishwasher was broken - The vacuum cleaner was broken - There were no tissues - The broom was very full of dust - We had 2 soggy bathrobes hanging in the main bedroom closet - Carpets were dirty and, last but not least..... - Lots of black mold in the shower of the main bathroom (the pictures don't do it justice) So what happened with each item? The management company, Rockies Rentals, said: - Dishwasher: "We'll try to get someone quickly". It was Labor Day weekend so not much happened until Tuesday when they said "sorry. Still trying". Meanwhile, we washed everything and put them on racks in the washer to dry. By Thursday, they offered to come by and wash dishes for us daily. Since Friday was our last full day, I said "no thanks". - Vacuum: They replaced it the next day - Tissues: They brought a box for each of the 2 bathrooms - Broom: We just didn't use it - Bathrobes: "They're clean. It's policy to let them hang dry". They brought 2 dry ones the next day. - Carpets: I don't know.....but we used the replacement vacuum to do it ourselves - Black mold: We never heard back.....so I sprayed the shower THOROUGHLY and DAILY with Clorox stocked in the unit (see photo) A few other notes: - The washer and dryer were small. About the size of a refrigerator in a college dorm room - Kitchen appliances worked, but showed lots of wear and tear - There's no garbage disposal in the kitchen - The only bins big enough for bags of regular garbage are dumpsters behind big doors on the 1st floor of parking - Parking is on 2 levels under the 4 floors of units. There are many spaces, but it's dark and tight. Prepare to be a nimble parker and bring a flashlight. For our 3 bedroom unit (one with bunk beds), we paid $6,632 for 7 nights or $947 per night. Take what you want from this experience. Good thing I'm not an attorney.

This hotel is conveniently located in downtown Banff, close to restaurants and a supermarket…read more Our room was spacious with a contemporary vibe. I especially enjoyed the Nespresso machine, and noticed that the coffee pods were refilled daily (not always the case in other hotels). There is a fridge and if you need a microwave, you'll have to use the one downstairs. Breakfast was buffet style and varied, more than enough for us to start the day. Unfortunately, the setup is not convenient when the room gets busy, lines forming quickly. Also, the space is pleasant enough but located in the basement, and I always miss real sunlight. Parking is free but when we visited the lot was full a couple times and we had to walk a while in order to park in designated areas on the street where you could leave your car overnight without any risk of being towed. The lobby is shared with a coffee shop, which I usually find a good idea. Except that the space is too small for such a setup, and hotel guests often didn't have any room to sit when the chairs were used by the coffee shop clients. That lobby was often loud and busy during the day. Still, we'd likely go back for the great location and friendly staff.

Comfortable mid size lodge right on edge of town center, convenient to walk everywhere. Good…read moreservice. Lobby has seating but not big and tend to get filled as it's connected to a small cafe. Room is modern, simple tasteful decor, but small without much extra space or storage units. Good lighting. Balcony, some have better views. Double rooms have 2 full beds. Comfortable 4 pillows. Bathrobes. Small table with 2 chairs. Shower only no bath with sink separate from shower/toilet. Two outdoor hot tubs, sauna and steam room. For 2+ day stays can get free coffee or tea voucher if hanging the white bark card on door for no cleaning. Excellent breakfast, a bit varied meat option day by day. Can generally get a table even during peak times. Ski locker room (access with room key) has chains to wrap around skis (longer ones for boards) and a small lock like one you use at the gym will fit if locking is desired. They will loan you a lock with a deposit. Most people don't lock anyway. Outlets not the most convenient - all close to the floor but the alarm clock has two USB charging ports. Electric tea kettle is convenient and there are small ceramic mugs provided. Location is very convenient. Large grocery store IGA just two blocks away and the Dollarama in the Cascade shopping center a block further is a fun place with good deals on snacks and odds and ends.