Although this hotel is expensive (I mean, all the hotels in banff are expensive)... we enjoyed our stay. The room was spacious and the bed was comfortable. We liked the hot tub in the basement. The location was great. read more

I chose this place specifically for the location. It is in downtown Banff. Close to shops, cafes and restaurants. More importantly, it is close to the bus stops. I didn't want to use my rental car except when heading to and from Calgary. So for sightseeing in and around Banff, I used their public transit. This hotel is literally across the street from the bus stop that will take you to lake Louise and next to the bus stop that can take you to the gondola. Check in and out was super quick and easy. Staff were very nice, hospitable and helpful. The front desk gave me a 3-day bus pass. They have a parking garage downstairs. Rooms were cozy and had the usual amenities. Bathroom was clean with lots of towels. Bed was comfy, pillows were not. Plus my room's temperature unit was not working. I couldn't figure out what was wrong with it. I didn't need the heater luckily. But for future stays, make sure to check if the temperature unit works. Overall, no major issues with the hotel. I enjoyed my time here. Also they left me a note with chocolate candy as a thank you. I thought that was sweet! read more

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Cozy rooms, good location and a nice hotel. For the price I would have appreciated an included breakfast buffet and later hours at the bar. The hot tub/spa left a lot to be desired. Dirty floors, a broken sauna, warmish hot tubs and a decent steam room. Overall, we had a nice stay. read more

The room was nice but very poorly lit. The bathroom very poorly lit. Seemed newly remodeled not sure why so dark. Also bath/shower super slippery and nothing to hold on to. Very dangerous. Housekeeping funny...room was clean but day in and day out dirty coffee cups left in our room. Bed was very comfortable and room very quiet. Very friendly people in restaurant inside hotel. Very accommodating. One lady at front desk in hotel might want to reconsider her career choices as she was pretty rude to a few guests as we sat waiting. Would be nice to have complimentary coffee in lobby or atrium area. Great location to catch transportation, walking to restaurants, stores. Beautiful location. read more

Pros - location is great, close to lots of shops and restaurants. Free underground parking, although it can fill up and space is tight. Room was big and beds were comfy. Staff was very friendly and accommodating. There was a special cocktail in the bar which was delicious...butterscotch old fashioned...perfect on a cold night. Cons - very small bathroom and the lighting was terrible. The lighting in the room was also terrible...we had all the lights on and it was still too dark. Overall, it was a good stay and we'd book a room here again. read more

An ideal place as a base for skiing! Didn't have to carry a ski boots bag, because we could just walk to the shuttle bus, which stopped just in front of the inn, to whisk us right to the front door of the ski lodge. The inn was was ideally located to the shopping area and restaurant area. There was even a grocery store around the corner. And to top it off, we were surrounded by beautiful, majestic mountains! read more

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Stayed here for a couple nights and it was great. The location is amazing, the staff is super friendly, and overall it was a great experience. My favorite staff member was Esme - she helped out with any questions I had, was super helpful, and overall just a delight (unlike the other girl that works there that had an attitude). As I mentioned - the location of this hotel/inn is incredible. Everything is close by and the bus stops are right there. The room was clean, shower and bathroom was great, and overall a great experience! read more

The hotel rooms are dingy, not well lit and very tiny. Hallways are tiny as are the elevators of which there are not enough to handle the volume of guests. The front desk staff was less than helpful - in fact they provided mis-leading information and had to be called on it in order to fix the situation. Very very disappointing. read more

The reason why I'm giving the hotel such a low rating is they botched our reservation. We booked our room through Expedia, and although our documentation says we were checking out Sunday, the hotel made us check out Saturday. We learned of this while we were one hour out of town on our way to Emerald Lake. We were forced to return, pack our bags, and find another hotel. The manager offered to allow us to stay one more night in our current room, but for a significantly higher price. The higher price did not justify the mediocre accommodations so we passed on her proposal. read more

The staff is extremely friendly and helpful, the hotel, is on the older side, but it's kept clean and in good order. It is close to everything you could possibly want and need in Banff. -They offer a free local bus pass (route 1 and 2) -Restaurant inside, but they have plenty of other places to eat close by. read more

This place exceeded our expectations. The hotel has excellent location being in there center of Banff Avenue. You can walk to all the restaurants. It is across the street from Banff High school, which is where you get the express bus to Lake Moraine/Louise for $8 each way. It's a 40 minute drive with no Parking issues! The hotel staff was helpful with explaining activities in the area and the use of the bus. Certain bus routes (gondola, tunnel mountain, springs hotel) are free with ticket from hotel. There is free underground parking. The rooms are quiet. There is a table fan in the room and a safe. The bathroom was a good size and good amount of sink counter space. The hotel is very clean. There is an Italian restaurant that is used for the breakfast. The free breakfast included: omelettes, eggs, sausage, bacon, pancake, bread pudding, muffins, cereal, cottage cheese, yogurt, potatoes, canned fruit, coffee, tea, juices. The staff was efficient and friendly. I highly recommend staying at this hotel. read more

Banff Ptarmigan Inn - Hotels Near Me - Banff, Alberta

Hotel located right in town, close to all the shops and attractions. Attraction bus right outside and will take you to all the popular destinations. Rooms were obviously renovated and looked good with a small balcony. Beds were comfortable, rooms decent sized, small bathrooms though. We weren't able to check in any earlier than check in time. You can leave your luggage near the front desk with no protection. Free parking. Parking structure was a mess! So dusty and looks horrible. 2 enclosed hot tubs- pretty good because it was empty. Breakfast was good. Made to order eggs and omelets. Everything else was not that good. read more

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This is a decent place close to the town center in Banff. You can walk to most of the sites in Banff. The rooms were modest but well kept. We stayed for 3 nights and requested rooms to be made. The room service did not vacuum the room, neither neaten up the bed sheets. They only tucked up the comforter and replaced the used up towels. We were Ok if they did not replace the sheets to make it green friendly. For the price there may be better options that include breakfast. read more

Banff Ptarmigan Inn is a pretty good place to stay, although I think I'd prefer to stay in some other hotels before I'd venture back here. What makes it great: - Free parking underground - Super friendly staff - Fantastic location in the center of Banff - *If* you upgrade to a posher room, it's pretty nice. Why I didn't give it 5 stars: - Most standard king rooms are in the center of the hotel, so you have a window looking down to a restaurant, rather than out to any views! I found this too oppressive (and noisy), so we paid extra to upgrade to a room with a window. I would not have booked this hotel initially if I realized their $270 per night rooms were windowless. - It's nice that there is a breakfast buffet included, but the quality of the food is baaad. They have an omelet bar, but somehow make totally tasteless omelets(!) - We didn't eat at the restaurant in the evening (mostly because I was so unimpressed with the breakfast) but as the center of the hotel is a giant atrium, the food smells waft up from below. It did not smell appealing. read more

Beyond words. This place was well above expectations. Ask for room 105 it has a great deck, such a beautiful view of the scenery and wild life. 10 out of 10. read more

Banff Ptarmigan Inn - Room - Hotels Near Me - Banff, Alberta

Loved this hotel! It was a great accidental find through a website booking and it really exceeded all expectations. We had a nice king suite, modern furnishings, all the wifi you need and everything was very clean. Location, location, location . . . you're right in the middle of everything. The staff was wonderful and helped us further enjoy our vacation. They took time to explain the bus system (free and takes you to all the popular destinations in the Banff area) and also areas around town. It was great not to drive an entire day (stayed two nights) to explore the area. Housekeeping helped us get an extra pillow and the restaurant for the included breakfast was great. The staff there explained the omelet process and there was a chef preparing individual egg omelets. Hint: put the order in, go pick up the other breakfast items (had plenty of hot options) and coffee and the omelet is ready in three minutes. Wonderful! The omelet guy deserves an award. Overall, this is an excellent find that exceeded expectations. We'll stay here again. read more

It's very clean the staff are friendly you get free breakfast free wifi beds are clean everything is clean and free coffee I really do recommend Edit: FREE PARKING read more

I recently stayed at the Ptarmigan Inn for the weekend and it was a great experience! It is centrally located with a free shuttle to Upper Banff Hot Springs and Gondola right outside the front doors. They offer free parking and a hot breakfast including made-to-order omelettes! The rooms are spacious and comfortable and the staff are friendly and helpful. A nice extra is the amazing natural soaps in the bathrooms. I visited the store that makes the products and received a discount for mentioning I was staying at the hotel. I would definitely stay here again the next time I'm in Banff. read more

Make sure to take your license plate off your car when staying at the Ptarmigan - our license plate and several other cars license plates were stolen in the hotel garage. Also, be prepared for noisy college dorm style hangouts in the hallways, doors wide open with folks staying up late and gathering in the hallway, dogs barking, and doors slamming shut when you're trying to sleep. When I spoke to the manager about the issues I was told it wasn't the hotel's problem. Talk about terrible customer service much less trying to make it up to us in ANY kind of way. I ended up having to miss my spa day to go to the police station and file a report on the license plate. Breakfast was included and not terrible but not great. Bed was comfortable and you could fall asleep once the hallway partying stopped. Hot tub / jacuzzi was so small and packed with people that it was impossible to soak after a long ski day. I'd stay somewhere else. I've stayed at many of the other hotel options close by that are walkable to town and you don't have these issues. I've never experienced these issues any where else I've stayed in Banff and lack of customer service really is not worth it. read more

Banff Ptarmigan Inn - Stolen license plates from the garage at the hotel Ptarmigan Inn Banff - Hotels Near Me - Banff, Alberta

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At bit worn, some carpets are dangerously Popped up, decent breakfast, indoor parking Snag a deal on Hotwire for $100 and you have a nice place intown at a great price. read more

Banff Ptarmigan Inn - Hotels Near Me - Banff, Alberta

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The Ptarmigan is a good hotel with a good staff. We came here for a short weekend vacation and were well looked after. A few minor complaints: one of the beds in our room was horrible; we switched to the other, which was less horrible, the following night. And the screen door on the balcony was off its tracks. Otherwise, the staff treated us well, the in-hotel restaurant was good and the hotel was pretty quiet. All in all, it was a nice getaway. read more

Super comfy queen beds made the stay. The bathrooms are outdated an the age can be seen. The rest of the hotel is very clean and modern. The underground parking is good to keep the snow of the car, and the location is right on the main strip within walking distance of stores. If you book in advance and get a good rate I recommend to stay here. read more

Location was so convenient and walkable to everything and the local free shuttle stops right outside. The breakfast is free and had cooked to order omelets. Just don't pick the first floor because you can't leave your window open at night. The beds were comfortable and there is free underground parking. read more

Came for my birthday weekend and was treated amazingly well. The atmosphere for the bar close to a fireplace was beautiful! We were supposed to leave sunday but decided to book another night last min because we didnt wanna leave. Great staff... Awesome bartender and close to the shops. Best location for a nice short walk back to your room from the bars and shops. read more

I am giving the Ptarmigan one star because my room faced a major construction site. The banging and large machinery started every morning at 7AM, and some nights continued all night long. No rest for the weary. If you plan to stay here, you have to get a room on the other side of the hotel--and if you can't get one, stay somewhere else. The hotel itself is fine. Good breakfast, comfy beds, close to downtown restaurants and shopping. But the noise from the construction is just too overwhelming. read more

Banff Ptarmigan Inn - The construction right outside the window. They start at 7 AM. - Hotels Near Me - Banff, Alberta

Overall we were pleased with our stay, the staff were helpful and it was well located. The breakfast at the restaurant was good for us and our kids. We also had dinner there one night and service and food was good. We had no issues with car parking and we could drive to the Norquay ski fields in 15 minutes. Our room was better than we expected having read some of the previous reviews, so I assume the renovations have made a difference. WiFi worked fine for us. The lifts are painfully slow and if you aren't out of your room by 9am it appears it doesn't get serviced. read more

Kind people work at the front desk and elsewhere. Easy to find. Free parking and hot breakfast. Close to the "main downtown" area. Great Rocky Mountain Soap Company soaps. Free wifi (which they say is available in all rooms but I have to go to hallway to get it to work). These are the only good things I can say about this place (and it might be enough to come here for some people). Call me picky, but I want to sleep in a room that's cooler than 25C. When I walked in the first room given to us, an inside room with windows overlooking the indoor lobby, and saw THREE fans in the closet, I knew we were in trouble. When I spoke with the front desk about this, they replied that most hotels in Banff don't have A/C as a way to reduce the "footprint" and cost to the environment -- but the hallways are air conditioned! It was late and we turned on all the fans while keeping the room door open for a while to suck in some cool air, but asked to be moved the next day to a room that has a window. They were able to accommodate this (and charged us the extra money for the upgrade), despite the busy summer season -- whoopee! When we walked into the new room and went immediately to the window, there was no screen on the window. Great! Fresh air AND mosquitoes! Finally, we were moved to a third room, one bed that was only a double but hey, we'll take it. The mattresses aren't great. Hallways are narrow and one entry into the parkade is dangerous with a set of stairs blocking part of the door that a person could easily walk into if not careful. I didn't try the small pub but it looked like fun. There is a wall with a bunch of information on what's going on in the town. And, like I said, the people at the front desk are pretty great. My sympathies go out to them b/c they're pretty busy. read more

Reserved a room via Hotwire. It was the cheapest place I could find for a last min visit on a Sat. Our front desk clerk was friendly in our check in. Free parking w the hotel room was a plus. Our room, though, was sub par. Room smelled like mold when we first got there - good thing weather was good so we could open the window/turn on the fan to air the smell out. The beds were comfy. The room was dated and did not feel most welcoming or clean but heck, it was for one night. The bathroom shower head and drain were rusting - not visually appealing at all. Rooms were surprisingly quite for being 1st floor on the main road. Free breakfast was convenient and Decent tasting... Basic selection of hot and continental breakfast. E.g, eggs, sausage, hash browns, toast, cereal, etc. Overall, it was a decent stay given we only needed a place to stay for 1 night. read more

I booked a standard single queen bed for 2 nights on expedia. The place was easy to find and right on the main street beside the downtown strip. Check in and out was quick and painless. The front desk staff very friendly. We arrived around 10pm though and were told they had no parking in their parkade. We found this very odd as it was the start of the weekend how could you not have enough parking already? They instructed that there was a street behind the hotel where we could park overnight and not get a ticket as most places around Banff is strictly enforced timed parking. We managed to find a spot but then had to somehow find our way back into the hotel which we had to go through the parkade exit ramp and back up through the maze of stairs and hallways. We were able to get a spot the next day while people were out. Our room was a little small but clean and with free wifi and cable tv. The bed was a little uncomfortable and I woke with a headache the second morning. The main thing that got my vote was the breakfast, There is complimentary hot breakfast from 630-1030 am. So much variety and all delicious! The hotel was within walking distance to everything being right next to the shopping district and on main street which was great so you don't have to drive anywhere. read more

Inexpensive clean place to stay. Right on the main street..saw several other placesplaplaces and cabins we would have liked for the same price ...should have researched it more...but all in all a good place. No air conditioning. read more

My family and I stayed here over Christmas for three days - here are the pros and cons: Pros: they are pet friendly, within walking distance of downtown Banff and their complimentary continental breakfast is quite good. Cons: We found the staff to be awkwardly unfriendly (they all appeared to want to be somewhere else except for Alex who works at the restaurant in the hotel), the rooms are outdated and run down (especially for the outrageous price), there aren't mini-fridges in the rooms and the pet friendly room was not clean (which is not something you should have to sacrifice especially since they charge you extra for bringing a 17lb hypoallergenic dog). All in all, we won't be back. We've had much better stays at a few other places in Banff...I'd look elsewhere. read more

We stayed here for two nights as a hiking escape from Calgary. This is an average hotel in Banff. The pluses, they have decent sized rooms, a nice sauna and underground parking. The hotel is walking distance to downtown, which was really convenient. The cons, the hotel is really noisy, we got ear plugs our second night. The omelette chef was super friendly and nice, but the rest of the wait staff looked like they would rather be somewhere else (probably true) and we had some expired cream in our coffee. If you want to be out most of the day and just need somewhere to crash this place is good, but if you really want to relax at the hotel I would keep looking. read more

We were very disappointed by our stay. Construction in the hotel started everyday at 730am despite being told they would not begin until 10am. One day they shut down the water altogether. The sinks outside the bathrooms in the hotel room another annoying feature. Would not recommend this hotel. read more

The 2 nights staying here was absolutely awful for noise due to people running around screaming in the hallways, opening and closing of room doors way past the quiet time from (11pm-7am) for over 2 hours straight for both nights. After calling down to the front desk the first night we were advised they would send someone to check on this as we were not the first ones to complain. Well that complain was useless as the noise continued for another 1.5 hours and it was already past 3 am when the noise finally stopped and we were finally able to get a few hours sleep. The next morning we stopped by the front desk to speak with someone who I believed to be the "manager" of the facility. We brought forth our complaint again regarding the noise and how nothing was done and we were not the only ones complaining. Instead of an apology, the "manager" states we were the only ones from our floor who complained and the other complaints were regarding other issues and we shouldn't have been hearing any noise as there was no one staying in the rooms beside us. She basically argued we were the ones who were causing unnecessary trouble. I was very offended and disappointed that the fingers got pointed back to us for the cause of the issues. The last time I checked I do not have a hearing problem and doubt the noise was a figment of my imagination. Anyways, we asked if these people around the other rooms close by would be moved as we believed they were the source of the noise. The "manager" assured us they were leaving and checking out and they would make sure no one else was staying close by our room on our floor. The second night was worse than the first night. After settling in and falling asleep around 11:30 pm around 12 am the noise started again this time more screaming and shouting from I believe the same people who were supposedly have 'Checked out" from the hotel as per the "manager". So again called down to the front desk to complain and explained this is the second night in a row this has happened. The front desk clerk indicated he would send someone up to check. They did send security as I was able to hear security talking to the noise source. About 30 minutes later the noise started again and my partner called down and told the clerk the noise has started again and he can see that this hotel has done nothing to provide us with any help. The clerk on the phone said, "oh it is a bunch of locals having a Christmas party and you need to give them time to settle down". Well, that response was completely irresponsible as they were pretty much standing up for the group causing all the noise and ignoring the other few hundred people who were staying in the same hotel. So after a second horrendous night, I do not have intentions to stay here again nor recommend people to waste their money here. The only good thing that came out of this experience was upon check out the manager apologized and deducted $100 off and the manager would like for us to come back to give the place another shot. Nothing, unfortunately, will get rid of the bad taste from this negative experience. I would have to think about staying here again. read more

After booking our two-night stay online, my wife and I arrived at the hotel and were quickly checked-in and given the standard arriving info (parking, wifi, breakfast hours, etc). Our first problem came when we tried to park in the underground parking and our SUV didn't even come close to fitting - thank God for the warning bar at the opening to the garage. After running inside, I was pointed in the direction of the outdoor parking location, but it would have been nice to know that big vehicles (ie. trucks, minivans with a roof rack, etc.) hadn't a chance in hell of fitting in the underground parking garage. The room we had was clean and pretty standard, but we didn't plan on spending much time in the room, so clean and standard did the trick for us. Our favourite aspects of the hotel were: 1) Excellent location - super close to most of the shops and restaurants. 2) Above average breakfast - the included breakfast was quite good and included an omelette bar which I love! 3) Happy Hour - nice deals and an incredibly friendly barkeep make the bar a great place to sip a bevy while sitting on the patio. Aside from the parking problem a few other difficulties include: 1) the free wifi signal only reached our bathroom and the password was changed every day without any warning (be ready to call the front desk to ask for the new password every day). 2) As part of our welcome package, we received a coupon book full of coupons that expired three months earlier. When I asked, I was told all of the coupons would still be honoured, but really...??? For us, the location more than made up for any difficulties and The Ptarmigan made a good base camp for us in Banff. read more

The room was fine, great location right on the main drag and easy access to everything in Banff. However, my 5-stars are based on the staff which was exemplary. We had a car rental problem that we weren't able to resolve because we were leaving that day but the desk clerk dealt with it for us AFTER his shift. Then my wife forgot her purse and one of the staff was dispatched on his bike to run it down it down to us at the train station. Pretty amazing service. read more

The location is fine, close to a grocery store and close to shops. The staff at the Ptarmigan Inn were friendly and responded to needs quickly. Wyatt, the dog, makes occasional appearances as he helps with behind the counter duties. Good to know that this place has pet friendly rooms! The breakfasts consisted of made to order eggs (omelets, fried, etc.) and other breakfast items such as cereal, potatoes, fruit, yogurt, meats, french toast, pancakes, etc. I enjoyed my stay here and would come back to this inn again. read more

An okay hotel, but not great. Only perk about this place was the breakfast buffet, other than that, it was an overpriced stay in Banff. The WiFi is nonexistent, the pipes in the walls vibrated loud enough that it woke us up in the middle of the night, and the room was hot (couldn't leave the windows open because we were on the ground floor facing the main parking lot). read more

Quite excellent for the price. The hot buffet breakfast included with the room is really a cut above what you normally see for free in hotels (weak continental cold breakfasts) and we had a $140 breakfast for four people for nearly the same food at the next hotel on our trip. We did leave the windows open during the day to cool it down as it was very hot this week and there was no air conditioning. Small cars can park underground for free, there is a parking lot as well for vehicles above 6 feet. Booked this hotel barely a day in advance and they gave us two of the last three rooms available in the building, perfectly clean and ready for us when we arrived. The hallways are a little bit of a maze to navigate, but the wifi is free which is getting scarce at hotels as well. Staff were excellent. Even the day time room cleaners would rush to push the elevator button for you if they saw you coming so that it would be there when you got to the end of the hallway. There's a nice little bar on the main floor and down a half flight of stairs is the restaurant. The Ptarmigan is situated right in downtown Banff so we easily walked to all kinds of food and shopping. Only real problem: The room had two full sized beds, but the bathroom space and counter was so small that it was cramped for just 2 of us. I wouldn't want to try to fit four people's toiletries and towels in there. read more

we stayed for our honeymoon at the end of last month we had some issues with parking we had been out all day in the mountains we came back around 930 10 to find absolutely no parking it was a Friday night on a long weekend, and the inn was letting people who only paid for1 room use 2 parking stalls because they let more than one car per room and we were told that the place only has enough parking for one car per room and they wanted us to park on the street a few blocks away so if you don't have to take your vehicle out don't and if you do bring it back by 6 or there might not be anyehere for you to park but my husband protested enough that they told us to use the handicap parking the Free WiFi sucks, you have to push a bnoton to make the dry and steam saunas work so if you if are the first to use them in the morning thry might be stone cold and will take along time to heat up having to push the button every 10 minutes to keep them going and if you go back later they may still be cold if no one was constantly using them all day, they ran out of bottled water in the spa space so make sure you have a bottle of water with you in case you are thirsty and they got a little lazy at cleaning the spa area dirty towels hanging every where and almost no clean towels anytime you want to use the room and a recommendations they have two hot tubs use the one on the right for ten minutes then move to the hotter one on the left, our room smelled wonderful everyday it smelled like roasted toasted marshmallows although the shower is very small barley enough room for two but we managed and there is no ac but they do have a fan in the room and our room was right above the smokers area so in the morning we always got cigarette smoked out and I'm trying to quit it was interesting and the hot breakfast was really good the omelet chiefs will make your omelet to order the way you like it cooked mine was omelet eggs cooked then raw bell peppers and tomatoes cheese and served it was yummy just they way my mom made me when I in was growing up and the silver Dollar sized pancakes and the fruit salad was awesome as well read more

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