You must be right about them not needing business. We were told to "come back & never order again!", by some woman lacking any knowledge as to how to run a restaurant & not much in the English dept either. Very reminiscent of the Soup Nazi. Our crime? Ordering $40 of take-out, which we waited over 30 minutes to place the order for & once we got home, daring to call & ask if they may have confused our order with someone else's since only 1 of the 3 items we ordered was correct or prepared & ready to eat or even heated up. The rice noodles for the pho were obviously old leftovers as they were stuck together & the consistency of a piece of gooey styrofoam, & they, along with the meat & veggies were in a container straight out of the refrigerator, intended, I'm guessing, for us to heat up & add to some lukewarm-ish broth, but using our own dish to do so as none was provided. The curry was ice cold as well, although the dried up stale rice provided for that, was slightly warm, so there's that... I was told on the phone that the kitchen had closed 5 minutes ago so we could bring the food back tomorrow or some other future time, & they'd probably swap it out for us. I told her, politely, that this would leave us with nothing to eat for dinner that night, so were there any other options? She said we could come back & get our money or she would see if she could talk anyone into correcting our order, but I better hurry up & decide. I opted for getting a refund so I could get some food elsewhere, over getting food with their spit in it, since I was obviously an asshole for expecting them to fix their mistakes when it was inconvenient for them. I was there in less than 10 minutes, but the front door was locked. I knocked, but was ignored by the several employees whom I had eye contact with as they just sat there at a table. I continued to knock louder until they finally reluctantly came to the door. At this point I was still trying to be polite about it, & just calmly show them the unprepared, incorrect order so as to get my money refunded, but they felt no such obligation. This is when the manager (?), tried to blame the weather and/or us for our food being cold. That was BS, but we moved on to mention a few of the other mistakes, still being civil, but it was starting to sound as though she was not going to refund our money, when she asked us "why we couldn't just heat it up in a microwave & fix it ourselves?" What if we were staying in a hotel or eating it somewhere besides home? The reason to order take-out vs going to the grocery store, is to purchase food that's ready to eat. I don't want to cook when I pay someone else to. When we once again asked if we could just get our money back, she became very belligerent, telling us to "shut up" & "to come back & never order food there again!" We were incredulous at first, but when Ashton Kutcher never appeared, we knew we weren't being punked. We couldn't help but laugh at how ridiculous the whole thing had been, as she continued to yell at us to shut up, not allowing us to even talk to each other. I was handed $29 & some change rather than the $36 on my ticket plus a $4 tip I had given the hostess, so I guess she decided to fine us $11 as a nuisance fee for daring to complain. I would like to say that I've been kicked out of far better places than that, but this was actually a 1st. I have worked in many restaurants over the years, starting as a teen, in many capacities, & my husband worked his way up to VP of operations for a chain, so I have always been very tolerant & rarely complain unless things are beyond overlooking, but I've never seen any restaurant employee behave so inappropriately towards a customer, especially with such legitimate, civilly-voiced complaints, when all that needed to be done to make it right was to refund our money & not argue with us about the legitimacy them. She told us to come back, but never order food or talk in there again, but I will refrain from all 3. Lol! read more