Stopped by for a quick brunch and once again, it was a solid meal! We appreciate the quick service…read moreand delicious food

We have been loyal customers since your grand opening and have consistently had excellent…read moreexperiences. We have recommended your restaurant to many people, especially praising your salad bar for its freshness, quality, and variety. We've also ordered the AYCE fish fry many times -- including nearly every Friday during Lent last year -- and it has always been crispy, well‑drained, and never greasy. This visit, however, fell far below the standards we have come to expect. From the moment we were seated, the experience was noticeably different. The hostess did not ask for drink orders, which has always been standard. Our server -- slightly heavy‑set with a long black ponytail -- appeared disengaged and gave the clear impression that she did not want to be there. We confirmed with her that the AYCE fish was $12.99 and included all‑you‑can‑eat soup and salad, exactly as we were told earlier in the day when we called. Her response was, "She always tells people that, but it's one trip." Despite the inconsistency, we proceeded and requested the fish extra crispy and well‑drained. We waited at least 30 minutes for the first round of fish, even though only two other tables were occupied and they already had their food. When the fish finally arrived, it was extremely greasy, not crispy, and the bottoms were completely soggy. When we pointed this out, the server simply said, "I told him," offering no apology, no concern, and no attempt to resolve the issue. She took the fish back to have it remade. She returned shortly after and removed our sides without explanation. The second order of fish was still dripping with grease. Grease was visibly pooled in the breading, as if it had come straight from the fryer without being drained at all. We asked another employee if she was the manager. She said no but asked what was wrong. As we began explaining, the manager, Heather, approached. At that same moment, the server stood behind me and said, "Oh, they're not happy with that either." Heather also showed no empathy, no apology, and no effort to correct the situation. Her demeanor was irritated and dismissive from the start. We told Heather to remove the fish from the bill. She agreed but insisted we still had to pay for the soup and salad. She then brought a bill for nearly $30, charging us for AYCE soup and salad even though we each had only one cup of soup and one small salad. When we questioned this, Heather became visibly annoyed and said she would instead charge us for a side salad and a cup of soup. We explained that the fish has never been like this before. Heather's response was, "Then go out to Madison, they have the same fish there." This was unprofessional and completely unnecessary. When we went to pay, we informed Heather that we were veterans. She applied the discount to only one meal. When I told her I was also a veteran, she said, "Oh, you're a veteran too? Well, I need to see ID." This was disrespectful and unnecessary, especially after she acknowledged she recognized us from previous visits. My husband was wearing a veteran jacket, yet she still demanded to see his ID as well. Heather then brought up the fish again, stating it "looked perfectly fine" to her. When I explained the amount of grease on the napkin and on my hands, she dismissed it, saying, "It's deep fried, there's going to be grease," and repeated that it looked fine. As I calmly explained that it had never been served this way before, she told me I was "getting out of control." At no point did I raise my voice -- I was simply explaining the issue. After that comment, I stepped outside while my husband finished paying. He later told me that Heather was speaking about me in front of him to another employee, again calling me "out of control," and told the server she wasn't getting a tip. It is clear that something has changed. The friendly, attentive, welcoming atmosphere that once set your restaurant apart is gone. The staff now appear disengaged, unprofessional, and uninterested in providing quality service. We no longer see any of the kind servers who made dining here enjoyable. We are extremely disappointed by how this visit was handled from start to finish. We hope management takes this feedback seriously. We have supported your restaurant since your grand opening, and we would like to feel confident returning -- but based on this experience, that is not possible unless significant improvements are made.

This is my first time visiting the crazy egg. It's a great…read morelittle mom and pop breakfast and lunch place. I like their decor, lots of pictures and statues of chickens and roosters. It's very homey in some aspects. The staff was attentive and very nice young lady took my order. My food came out quickly, and it was nice and hot and met my expectations. They make their corn beef hash and house so it's not from a can. The coffee was hot and tasted pretty good. This is a cash only establishment so be sure to bring some folding money when you come in. I like to support local businesses and I'll definitely be back for breakfast and I'll bring my wife next time.

Friendly staff and people that encourage you to come in and talk while you enjoy your food. The…read moreconedbeef hash was homemade and excellent with the eggs just right. I would recommend especially if you can come regularly. Another I appreciated was the second door because you didn't get cold when someone else enters

Stopped in to Chagrin River Diner for lunch. Chagrin River Diner is located in a corner in…read moreWilloughby. Inside is a busy dining room with roughhewn decor, lots of light wood and plenty of fish items. The open kitchen takes up one wall with counter seating, then some 2 person booths and a step up to bigger booths with menu chalkboards. The menu is divided between breakfast and lunch/dinner. Fairly classic diner menu with the significant difference of steelhead trout as a protein option. I ordered the seafood chowder and the steelhead hash. The soup came out in a minute or two, a very nicely presented small bowl of thick chowder stuffed with shrimp, fish and seafood, nicely seasoned and topped with some green onions. The chowder was delicious and very hearty. The hash was out a couple of minutes later, a plate loaded with diced potatoes, onions, peppers and pieces of steelhead trout topped with 3 over medium eggs and sided with 2 homemade biscuits. The hash was very nice, although if I get it again I would ask them to crisp up the potatoes, the trout works nicely as it is a mild fish with just enough flavor to stand up to the hash, the eggs were tasty and the biscuits were excellent. Overall a delicious and satisfying dish. Chagrin River Diner is a real find, it serves upscale diner food in a comfortable environment at reasonable prices. Service was great, the atmosphere is unique for the area, this place would feel right at home in a Rocky Mountain resort town. I will be back to Chagrin River Diner and try some of the other menu items.

Good food abound. We loved it. Cold night wanted a greasy spoon diner meal and this place really…read moredelivered. The crispy spuds are smashed taters in the best way and I really enjoyed my carnitas omelette! We shared a chocolate pancake and this place does the cakes justice. Really happy we ventured out to willoughby and will definitely be coming back. Service was solid too which is always great. Decent booth seating and some tvs so got to check out the Cavs.

Grabbed a quick bite while waiting on work to be completed on my son's car. This is a true classic…read morediner. The food was excellent and we enjoyed the meal and watching all the locals come in. Wait staff were friendly and inviting. have to thank our server for recommending the cinnamon bun pancake which was to die for. Reasonable priced and a great meal was had by all.

Great service and very good breakfast fares. Limited sittings but the clientele's ability to eat…read moreand exit the restaurant made for a quicker service. The restaurant is decorated with travel memorabilia particularly Buccee's magnets possibly from all existing Buccee's stores. Old music boxes on the counter adds a retro feel to the atmosphere. Will be back again.

This is a great breakfast/brunch spot known for its perfect entrees and drinks…read more * Must-Try Appetizer: The beignets served with orange marmalade. * Entrees Tried: Lobster Brie Omelette and Seafood Gumbo. * Caveat: The seafood had a "fishy" taste, leading to a one-star deduction. * Recommendation: Focus on traditional meat-based dishes over the seafood options.

You know what? My fault for thinking it's gotten better but it wasn't anything impressive or worth…read morethe money. Our meals were at least quicker this time and hot, so that's a plus! Our waiter was very attentive and got us refills as needed. Take note though - your bill will have a service charge on it, even if you pay with cash. I get all the signs posted literally all over that there is a convenience fee for credit cards, but this "service charge" is already on the bill prior to paying. It was only $1.25 but it's the final nail in the coffin for me.

Always loved this place. Quick service and out the door! Been here a ton of times. On here now to…read moregive the 5 star rating it deserves.

This was the best brunch place I visited during my stay. Easy enough to get a table, plenty of…read moreparking, the waiters are fast and doing really linger with you. I was able to make the substitutions I wanted for a vegetarian breakfast sandwich, and it was good! I do wish it came with potatoes but overall it was the best priced meal I found in town. And when I visit again, I will be coming here for brunch.

I enjoy "First Watch". The food is always good, consistently good. The menu is to the point. Good…read morefood people eat for breakfast and lunch. Lunch today with my siblings was fun. Our server Ari was a very pleasant young lady with a sweet personality. Her skills were excellent. The establishment is comfortable, neat, clean and brightly lit. I will return often. You should too

The cheesecake and Nutella around the donuts really made it like a yummy dessert. The donuts were a…read morebit dense for us and tasted much better when we reheated as leftovers. Elevated egg sandwich was delicious although I would have preferred it to be more egg than bacon. I would recommend getting on the waitlist as it updates in real time on the website and they were able to sit my small party prior to my time slot being ready in line

The food was delicious, server was very kind and knowledgeable to the menu…read more Pretty decor.

I was not impressed. The atmosphere and decor was cool but the food left a lot too be desired. The…read moreserver was nice and polite but that didn't make up for the food. This was a work team outing after 2 days of meetings away from home. I had the salmon which was good but the cilantro like rice had 4 flakes of cilantro and no lime at all. The bok choy was fine but I only finished the salmon. I had a peach tea that was a little weak so overall disappointing dinner for me. This of us that had rice all agreed although different all were fails. My coworker had the jerk chicken and the street corn was a fail. Lastly the wings were good, we ordered honey miso and jerk but looking at the wings we couldn't determine which ones were jerk. Surprise, none of them were.

I love a good hole in the wall diner. It seems unassuming from the outside but inside it feels like…read morethe tie of place where everybody knows your name. And they guy at the counter gets his coffee there every morning. No nonsense service, great coffee, fair pricing, and generous to help me make substitutions on my breakfast sandwich. I got to build it just the way I like it at no extra cost, and it was tasty! Highly recommend popping by!

This is a gem of a local diner. I had a very tasty blueberry pancake with a side of sausage and it…read morewas excellent.

Revisited an old favorite local treat when in Ohio recently: frozen custard... I was trying to…read morerecapture a local incarnation I'd not seen anywhere else, the CONCRETE. I first experienced THAT delicacy over 20 years ago in a small shop on the outskirts of Mentor, OH. It was simply stunning. This frozen custard treat was literal as the name implied: out the same texture as freshly mixed concrete. It was delicious. Now fast forward to this most recent trip to East Coast, and their"concrete" offerings. The menu was hugely diverse, and my serving was delicious, but too many fading memory, was NOT what I was expecting based on the old days. Delicious and recommended? Yes. A Concrete like I was expecting? No. Hence a four star rating. Disclaimer: in fairness to East Coast, my memory may well be totally off, but my wife was with me on both occasions, and she, as a native Ohioan, was in agreement with me. We did not recreate that original experience. That said, we DID visit 5 or 6 times over a7 day stay!!!

service was horrible. the manager had an attitude for no reason and one of the other employees was…read moretreating everyone else poorly.