I ordered a pair of boots from them and I called them to say don't put oil on them and they did oil and I told them to order me new ones and they said no read more

Poor service , if they don't have boots in stock and have to order them they should tell you. Will not ever order from them again.

Great customer service. I called today and was less then kind and patient looking into a delay not caused by Baker but rather the boot maker. After a quick explanation of my frustration I more than satisfied with solution. Than you for the help! You've earned a life long customer. -Nick read more

first, I ordered a pair of cowboy packers . Sent in the size tracings and was told my size was 1.5 size smaller than what I typically by. concerned I called and was assured they wuold fit. boots arrived and fit perfectly. then one heal was slighrly askew causing uneven wear. sent rhem back and new eubber plates were installed but heel was still askew. I called and spoke to Kyle. He made me a new pair of boots at no charge and they are absolutely perfect. Top quality, American made, great customer service, great prices. it does take a while to get a pair built, but patience will be rewarded. Thanks Kyle and thanks to your whole staff. read more

These guys are 0 for 2 with getting my order correct. I've been wearing Whites boots for over 10 years and have three pairs: first one came from the factory and is sized correctly. Second pair I got from Baker's in 2012 and has fitment problems. I stupidly decided to give them another chance (spring 2019) and have major figment problems with this pair as well. One issue is they forgot to add the "taco" as ordered to the heel. I sent it back to them, called after a couple weeks to see how it was going and they couldn't find my order. A couple more calls and finally got it on its way. I'm including a picture of their version of Baker's heel taco vs how Whites does it. Their spray glued version will come off after a couple weeks. The other issue is the measurements - they don't actually send them in - probably because it's cheaper for them to just order a standard size. In my case a standard size doesn't fit. When I asked about this he got very cagey and we went in circles for a while until it was finally half admitted. I called about all this and he literally had no suggestions, he just apologized that it didn't work out. That's not how custom boot orders should be handled. I live in my boots, they have to perform correctly. There were other mistakes along the way but this review is long enough. Feel free to contact me if you want the whole story. My advice: don't use these guys. It's nice to be able to see the boots in person, and that's why I ordered through them in the first place, but you will get a much better fitting boot by going directly through Whites. read more

Baker's Shoes & Clothing - Baker's heel "taco" - Shoe Stores Near Me - Eugene, Oregon

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Excellent goods and excellent customer service. I would have never guessed I would need to order 9.5EE and 10.5EE for different boot models of the same brand but I trusted Kyle and his team's advice and have not been led down. Bought two online order boots from them, one for lifestyle and one for construction site visits. Both times I was guided through online ordering by very knowledgeable staff who arrived to make me happy even when what I wanted wasn't possible. I can't recommend them enough! If you need boots for work or just because you like nice leather things this is the place for you. read more

Baker's Shoes & Clothing - My two purchases from Baker's, both boots from White's. - Shoe Stores Near Me - Eugene, Oregon

Always order your White's Boots through Baker's! They are the best. They will absolutely make sure that your purchase is worth the expense of American hand-made boots. I have gotten two pairs from them, a pair of White's Hikers and a pair of Bounty Hunters, and I love them both dearly. I wear one or both of them every day of my life. I wear the hikers for strenuous work in the field, and they keep taking the beating and still clean up nice. read more

Order a pair of boots and all went well so ordered a second pair. Second pair arrived without a box. The just put a shipping label on the boot box. New boots but box looks like it was dropped from a airplane. Some of like to keep the boxes nice too folks. Not getting a 3rd pair here read more

First thing I did when I arrived to Eugene was stop by bakers and pick myself up a brand new pair of wildland Fire boot. Seeing that I've had issues in the past with purchasing boots back home in Cali I was a little hesitant, but I needed new boots ASAP! I'm happy with my decision on going to bakers, Geno really took care of me. I tried on over 7 pairs of boots till I got the pair that fit just right, and honestly I couldn't be happier! Most comfortable boot I've ever owned ( Drew's line cutters 2) Geno was very patient and understanding not to mention very informative. I'm a satisfied customer and will definitely shop there again. Customer service goes along way, and man, Geno is definitely a genuine guy. read more

Baker's Shoes & Clothing - Shoe Stores Near Me - Eugene, Oregon

Great store, the man that runs it is a family man with a big heart. He was very helpful and gave me a great deal on what I needed. I can't recommend this store enough. read more

I can't say enough good things about the Folks here. Girlfriend reccomend. Bought a pair of Danners for my work boots. They still look brand new. Had them resoled- like new. Had small issues with the toe splitting. They took them in, repaired, and back like new fully oiled and they literally looked brand new again, no charge. Definitely will be a returning customer. read more

I've had them fix some dress shoes for me before and they did a great job. That was a few years ago. Same pair needed some fixing recently. They're my favorite pair. I went in and no dice. They said they couldn't fix them this time which saddened me. Oh well.... I'll give them another shot next time I need something fixed and hopefully they will be able to. read more

I was interested in a pair of White's MP Service boots. Bakers has a mail in sizing service where you trace your foot, measure your heel/instep/etc, and they will recommend a size, or custom fit the shoes if necessary. They insist that this be done by snail mail, so this is a pretty protracted process. I followed the steps, mailed in my sheet and waited a week. I didn't hear anything back, so I emailed and got a response. They said my size was 10E. My Brannock device measurements are 13B. When I called in about this the guy who answered the phone said I measured wrong. He said that your foot can get shorter when you have weight on it. I thought that sounded ridiculous, but I checked anyway. My feet definitely are not shorter when I'm putting weight on them. I asked them to double check the measurements and the reply was "I've been working here for 11 years, and my boss has been doing this for 20 years." Basically this amounts to "No, you couldn't possibly be clever enough to trace your own foot, and I won't double check." He refused to use the Brannock device size I sent in to make a sizing suggestion. He also pointed out that they get about 25 of these tracings per day, so didn't really have time for this. I sound high-maintenance. I get it. But here's the deal. Nobody NEEDS a $500 pair of boots. I saved up for this because it is something I really enjoy and can feel excited about. The value here is just as much the idea that someone is taking extra time to make things just right for you as it is the item itself. Not only was this guy unhelpful, he really seemed to go out of his way to spoil that perception for me. After this interaction I just don't feel excited about this the way I did before. That kind of anticipation and enjoyment is pretty rare in my life, so this was pretty disappointing. read more

I was in the store on Saturday and got Brandon to help me. Folks, I'm an old man who for the most part thought customer service in the younger generations was dead. Brandon proved me otherwise. He knows boots and he knows his products. I ordered a custom pair of Bounty Hunters and he walked me thru it all and measure my feet for the best fit possible. It's the last pair of boots I'll ever own. Thank you Brandon for the excellent service and patience. read more

I ordered a pair of White's custom boots from Baker's, based on the recommendation of about a million people, who said "order from Kyle, he'll get you the right fit, he'll take care of you." Can a million people be wrong? Sure, this is America. But this time they were spot-on. Highly recommended. If you're thinking about ordering custom Pacific Northwest-style boots, buying from Kyle at Baker's is probably the best guarantee that you'll be happy. read more

Buying boots for what ever the need is an important task for me. I spend more time in my work boots than any other foot-ware and my past choice of boots are no longer made. Baker's selection of boots was the best I've seen and they have a large inventory to boot. I experienced very helpful staff with knowledge of their products and was able to pick a new pair of boots after a bit of sit down and try them on and walk around the store. Thanks to Baker's Boots read more

This shop is great and the folks that work there are really friendly, knowledgable and helpful. I had an issue with a defective pair of Aldean boots that I bought from them. I have never had a better experience with an exchange before. They replace the boots with a pair of whites that I like better. They folks know what they are doing and know how to make a customer feel appreciated! read more

I've only been here a few times, but I like this place! My wife had some boots that needed the heel fixed. She called these people up since they advertised being able to fix boots. I was in the area and had the pleasure of picking them up for her. When I arrived, the boots weren't fixed. They had the days messed up. None the less, the boots were fixed within 20 minutes and it was only $10! They have a great selection of outdoor gear. This isn't a REI type outdoor store. This is geared more towards logging and hunting. Lots of camo, carharts, fishing overalls and boots. They have a separate section dedicated to firearms. Pistols, rifles, and knifes are all in stock here. Lots of accessories as well, arrows, targets, ammunition, safes, holsters etc... I came in to do some Christmas shopping for my dad. I wasn't sure what to get him considering he has everything as it is. However, I did find a brand new Carhart coat that was on sale %50 off!! A coat that's normally $80 was mine for $40!! I was pretty happy with that. They had a lot of other clothes and shirts that were on sale too. I've always been treated well and never had a bad experience. I like this place and I will be taking advantage of their black friday sale next year! read more

I cannot say enough good things about the customer service and reasons why you should shop at Baker's for your next pair of boots! To date I've purchased two pair of made to order White's Boots from Kyle, and plan on at least five more pairs down the road :) Ordering boots online can be incredibly tricky and frustrating, but Baker's patient and knowledgable staff will go the extra mile to answer your questions, walk you through your options, recommend a boot for your needs/wants/foot sizing, and ensure your satisfaction with the end product. They are to footwear what Les Schwab is to tires, what Ruth's Chris is to steaks, what Enterprise is to rental cars. In short, if you are in the market for some high en US made boots, look no further... read more

I have grown so weary of the weirdness surrounding all of the shoe repair shops in this city. I finally searched for an alternative and found this place. .. It's a bit far from my usual range but they were helpful on the phone and I decided to give them a try. Their staff is friendly, quick, and professional. The shoe repair is in their retail store, which caters to outdoor sports (be prepared for stuffed deer and the like). I'm not a hunter of game but I think I did successfully bag a good place to get my repairs done. By the way, they have some really nice boots for sale and a good website as well. read more

After receiving a phone call from the manager I'm happy to boost my rating up to 4 stars. He called, apologized for my first encounter, and offered to either give me the $20 back in cash or $40 in in store credit. I honestly do like the boots I ended up with, and the price was decent I just hate feeling ripped off. In my mind this was a very fair way to handle the situation and I felt like it was handled well. Thanks! read more

Have taken in two different pairs of boots for repair and no complaints there. Own a pair of Danners and started using Danners boot sealer at their recommendation. I like their selection, service and quality. The firearms section is also a plus and I have bought lots of ammo from them and felt it was a good price and great quality. read more

I've never experienced better customer service from any other business in my entire life! Kyle will go out of his way to ensure your satisfaction. After ordering my first boot from him, I'm a customer for life. Definitely give him a call if you're interested in purchasing any kind of boot. read more

I phoned them regarding a price to re-sole some Justin's and was very impressed with not only their knowledge but also professionalism. Just a great, friendly person to talk to. I have quite a lot of experience maintaining riding and working boots and Baker's certainly seems to know their boots! Oh, they also make custom boots which in my situation is an option that I didn't think about until now. Thanks for mentioning that Cheryl!! read more

This place is awesome great service and super helpful. I was going in there to get boots for a 5 month mission trip and was Bruce so helpful and filled with knowledge to lead me to the perfect boot a Lowa boot light, gortex and great affordable boot to were I'm going which is Wisconsin. I would recommend this place to anyone!!! read more

The guys at Baker's have always been extremely helpful AND friendly even though I am not a big spender. I go back there, time and time again. They have repaired zippers on purses for me (on the spot, no less!) boots, shoes, high heels, sewn on patches, and when I had thought I needed to replace the zipper on my husband's leather jacket- turns out it only it needed an adjustment and they didn't charge me! I have purchased merchandise at Baker's even though most of the time they are over-priced...but after all these years of putting up with and being nice to someone like me- who on the average spends $12...they deserve it! read more

Ok, you need answers? Go see Tony in the "gun" area. This man is awesome! Went in there for some good advice and direction. Yes, he can do:) Also, tell Hm thanks for his 25 years service! read more

Locally owned, best brands/products in the industry, good prices. Old fashioned "sit and fit" sizing service. Quality work, hike, outdoors, fire, law enforcement and hunt boots and gear! read more

Absolutely amazing store with above and beyond customer service. Back when they sold firearms one of the employees would regularly do low level customer gun work for customers at no charge. Also the fact that they repair all foot wear purchased through them is outstanding. read more

We have spent thousands of dollars at Bakers over the last few years but will spend not another penny here. Sadly when my husband purchased a new Glock there for me for Christmas, they failed to inform him that it was non-returnable/refundable if it was defective.They did send it back to Glock who took 6 weeks to get it back to them, and yep, still didn't work. The manager indicated that it was considered used and that they would not be able to re-sell it for the amount it was originally purchased for. WHAT??? Re-sell a defective gun??? We finally got them to honor the amount we paid for it as a credit to purchase another gun which became a fight of it's own as they didn't have any gun we wanted and they claimed they couldn't get any of the ones we wanted so finally we had them order a Sig ($280 more). Merry Christmas in March. I guess my thoughts were that if we were loyal customers and they could see how much money we spend there on a regular basis, they should value us more than to treat us like the enemy when their product fails. :( PS Hubby says they now have a sign posted in their gun department about No Returns read more

Excellent customer service and an impressive array of high quality brands. Things you just simply can't find elsewhere. Quite a gem in Eugene, OR!!! read more

The sales rep sold me a pair of boots through my company and because they were not steel toe I had to return them but he did not take responsibility for the mistake he made by selling me the boots .... when I came back to return them for the honest mistake he choose to call me a liar and act very unprofessional when in fact I cooperated and wanted to buy back the boots at full price ...... employees at this store need to learn to take responsibility for they're own mistakes ..... plus Coastel has a better variety of merchandise ... over read more

Had really great and quick service from shoe repair guy, Darren. He was professional and did a great job explaining how he was going to modify my shoe. The store was clean and the employees friendly. Nice looking variety of boots read more

BUYER BEWARE I felt pushed into the 'house' brand of woods boots, was not shown others. ended up with a smaller size than I normally wear (they didn't have my size in stock), I purchased them because I was told they would stretch out. It's been 3 months and I still get blisters on my heels. I got the impression that they just wanted to clear out some of the 'house' boots. When I took the boots in complaining about the blisters they 'serviced' them, but I still get the blisters. I'll have them on craigslist soon. I also overheard a conversation where the sales people were pissed off that they had spent so much time with a customer who didn't buy anything. MAKE THE DRIVE TO THE BOOT SHOP IN SPRINGFIELD FOR SOME QUALITY SERVICE! read more

Great friendly service. Came in to get hiking boots not knowing anything really. The employee helped me find the type of boot I needed with a proper fit and had me test them onsight for comfort and more than just once. I am confident I left with the right pair of boots and that I'll b satisfied read more

I would give it zero if I could. After placing an online order and using a coupon code they plaster all over the shopping cart for free shipping, I went a full day and then had my order cancelled. Apparently there were terms and conditions to the coupon (which were not anywhere except on a weekly email page). Instead of making it so the code doesn't work, or explaining there was a dollar limit, they let the purchase go through and then refunded my money later. If I knew about this restriction, I would not have purchased the product in the first place. This is 2011. It's not hard to add a restriction to a coupon on most shopping cart platforms. Stuff like this is why, despite efforts to shop at the smaller guys, people continue to go to the big guys. I know that Cabela's or Amazon.com will be getting my money, yet again. read more

I'm a big time boot aficionado, and i've ordered a few pairs from Baker's. Kyle and Brandon are the ones i spoke to, and were able to help me through. Great prices, savings, and free shipping. will continue to order through Baker's. Thanks read more

The customer service over the phone was the best I have ever had! Pati was more than helpful and went above and beyond to help me find the right pair of work boots. She even managed to get them shipped directly from the manufacturer to my door! read more

They don't just repair work boots. They did a great job replacing the heels on my fashion boots., and the price was very reasonable. Kudos to Baker's!! read more

One of the best customer service experiences in my life. Kyle from Bakers is a foot master! I was asking a few questions about various styles via email. Somehow I spent over 2k and recieved 4 pairs of the best boots I've ever owned, period. Sizing was spot on, the Wesco and Whites were handcrafted with flawless craftsmanship. Kyle has been fantastic to deal with, mark these guys down as the number one destination for boots, shoes, and great quality clothing. I'm a very happy camper. Thanks guys. read more