Came to Will leather goods when I visited Eugene, OR. I bought two dog collars and had them engraved with their names. They have so many awesome purses and wallets. The items are premium priced but it's normal for leather goods. The service was also great as they were so quick to answer all our questions and show us the inventory. read more

Will Leather Goods - Eugene - Leather Goods Near Me - Eugene, Oregon

Got a wonderful wallet and am now getting a backpack on sale.... Well made- good prices lovely products well and quicklydelivered read more

Jonathon in Customer Sevice rocks ! I had the slim briefcase in my cart and had questions While I waited the Black Friday discount expired. Jonathon was able to answer all my questions and also reinstate the savings offered online. Will leather goods makes beautiful handmade leather goods. My husband will love the briefcase Santa is bringing him read more

The absolute best belts. Ever. The people who work here are awesome, at all levels! I've had to have belts repaired a few times over the years, and it's always been done free of charge. The only time this wasn't a quick fix was when my phone number wasn't taken down incorrectly - my buckle was fixed and ready for pickup well before had I just called. Yes, their products cost more than something from many (definitely not all) brands - but you're getting the highest quality product! read more

I've always liked Will Leather Goods' products, and still do, but their customer service is next level. I ordered a gift online, and in my haste I didn't notice that the auto-filled address I input was to an out of state location where I no longer have a contact, and my package was delivered there. I reached out to their customer service email, and Violet S. in their retail store in Eugene responded. I boldly asked if I could get a replacement for the item I ordered and have it shipped to the correct location, but at no cost to me, and they did so without question! I am floored. You honestly don't get that kind of customer service anymore. I am so appreciative of this given the mix-up was no fault of theirs. I will continue to buy from them for years to come. read more

Overpriced for outsourced products & outdated selection. Snobby customer service made me decided not to purchase. After doing some research I would rather shop with an actual local artisans that upholds the values they preach. read more

Will Leather has beautiful and durable bags, wallets, and other leather goods. Above and beyond that, the people are helpful and kind. Their service is the kind of service that makes the world a better, more human place. I know where I will be shopping again the next time I need a new belt or bag. read more

I was a long-standing customer for many years until now. Bought a Will belt over the holidays (same one I've bought for several friends over the years) but this one was hard and stiff, like fake leather (pleather) unlike the others we have that are soft and smooth. Customer service said that's the way they make them now I could return it but wouldn't pay s/h either way and I needed to get insurance/tracking or they "may not receive it". Jonathan also didn't tell me I couldn't return a mask. After all is said and done after buying a $110 "plastic" belt, a $7 mask w/ $25 in shipping charges I'm left with no merchandise, hours spent w/ email, customer service and post office they credited $77 to my cc and $4.90 store credit for the mask that he failed to mention was not returnable. I'm so disappointed because I had an issue a few years back and it was handled it like champions. Sadly, I can't say the same anymore. Goodbye Will Leather Goods read more

My first expensive leather wallet for Xmas. Super nice! L Fold. Smells great :-) The cloth material did not get stitched properly behind the credit cards on one side so they're poking through to the inside. But I don't think they're going to move once it gets broken in and I wasn't planning on using that pocket space behind them anyway. The exterior leather has paper backing. Probably they didn't want to use thick leather to keep the thickness of an l fold to a minimum? I was a little surprised the outside leather is so thin they needed paper to give it rigidity. I would have preferred no paper and thicker leather. I've dealt with the paper before in my 'yearly' less expensive wallets. I am 100% looking forward to breaking it in and it feels nice to have something made from an actual leather place. And from Oregon. And they monogrammed my SHH initials into the leather which I thought was pretty cool too. read more

Will Leather + Will Adler - You should be ashamed with your customer service. I am attaching a picture over $2k worth of your leather goods. I have another $4k+ I have bought myself and at least $2k-$3k in gifts. You lost a customer. And due to the disrespectful of someone named "Lead" in your customer service center. First she insults me saying I was sent what I ordered. I am happy to send you the key log of my computer...when I made the order it was for the brown leather, not black. Second, after probably over $10k of giving a fellow Oregonian business as wanted to "stay local", I guess you are now just into the big business and let loyal customers no longer matter. Last, this was over a $100 bag, nothing big. It's about the point that when you stay loyal to what you thought was a good company, you expect them for the first time you contacted them in 5+ years of buying things to be treated better than some rep to first treat you like you are an idiot, than literally is trying to pawn off other cheap used items. If I wanted a black travel with the wrong name on it, I would go to a thrift store. Is that what you have now turned into? Thrift store vs. selling quality products to loyal customers. I will be out nothing, I call Chase Sapphire, they refund charges...I am out nothing. You deal with that and the product that will be thrown in the trash. But the complaints with the BBB, Oregon AG's Office, Yelp, Facebook and wherever else I can...those will cost you 10X the cost. I will also be sending every piece of leather I have in as though they were not "perfect", I guess I should use your 100% Lifetime guarantee. I will equally treat you as I would buying something at Target since this is how you want to act. read more

Will Leather Goods - Eugene - Leather Goods Near Me - Eugene, Oregon

Do not order from this establishment they are a scam. I ordered a gift over a month ago. Their sales associate never sent it out. It took 13 phone calls to try and get it resent, they only offered me a 15% discount and still never sent it #willLeatherNOGOOD read more

For a resort/high-class hotel, I was surprised by the prices that some of the specials offered. Sure, they were there's no comparison for price and quality compared to Amazon branding, but ~45 dollars for a wallet is relatively inexpensive! Great find even if you don't want to buy anything, they're motto is "look, touch and sniff everything!" Haha read more

Will Leather Goods is truly exceptional! The handcrafted nature of each piece makes everything they sell so special. The 5th Street store is a gem in and of itself. A large part of the appeal for us on our recent visit was the thoughtfulness and knowledge of Parker, the incredibly sweet salesperson. She took her time to explain each piece we bought. It was a girls' trip for me, my mom and my 15 year old daughter. We all walked away with personally embossed items and couldn't be happier! Thanks, Parker and Will Leather Goods for our beautiful new leather pieces! read more

The worst costumer service I ever experienced in my entire life. My sister was falsely accused of stealing money and not paying for merchandise which she did, she even has receipt to prove it . Apparently it wasn't enough for manager Jonathan who spoke passive aggressive with us when we came in the next day after receiving a phone call from the police to see what's really going on. Not only he lied to our face about him speaking with the officer and giving him videos , he told us that he decided to press charges against her. He handled this situation, absolutely unprofessionally . My sister gave them her real name and her real email address. I'm not sure whom Intelligence they are insulting hers , or theirs to be honest . People who run this store are so ignorant , in time when wearing face mask is so normal and nobody checking IDs she came in like normal costumer to buy a bag and gave her real info you have a nerve to accusing of stealing. It's unbelievable. More likely your bearded employ stole that money because he knew your cameras do not work and helped himself before holidays. After speaking with officer again and finally getting clarification that my sister name will not be drag in dirt anymore we can sleep normal . So learn to hire better employees before insulting paying clients. Manager and bearded employe that unfortunately name I don't know should be fired . I personally work in costumer services myself I been and will keep telling to every client of mine what you did, I will make sure no people would want to support business with reputation like this read more

They've got the coolest leather goods here. Bought a beautiful bag and leather bracelet. Parker was so helpful. Surprised they've only been in business for 6 months. Come check it out. read more

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I love the will box car, our third visit! It's a real box car converted into the flagship store. The store is so well laid out, and the clerks are friendly and knowledgeable, and the Will products are really well made. I have bought two items here, a canvas tote, and a lambskin "cross body bag, for my daughter, and she loves both items. The store smells great, all leathery, and they offer a complimentary kombucha while you are browsing. The only challenge for me, is the cost, which is beyond my price point. But when they have a sale, the value is really there! I'll go up to five stars when I buy my first Will product! read more

Terrible quality and really poor customer service. I believe they outsource the manufacture of their poor-quality leather goods. You're paying for marketing of a poor quality product. You're better off spending more on an item that is of high quality and doesn't have such poor customer service. read more

We visited this shop yesterday - and although the exterior is beautiful (it's inside a lovely red railroad car) and the young guy working there was pleasant, the selection was quite limited & overpriced and the quality wasn't great. read more

Nice work, but nothing extraordinary except the pricing! WOW! Are they ever proud of their goods!! 2 stars is because of the truly high prices for mediocre products. There are better deals on better products out there (Sat Farmers Mkt as an example). I suggest you find a different venue for any leather accessories you might want. read more

I received a purse as a gift from this company for Christmas and absolutely love it! It's quality leather with a zipper that never snags. I brought my mom so she could buy herself a little something. She found a great wallet on a good deal. And even though I wasn't going to get anything for myself I ended up buying a fantastic wallet which can also double as a clutch. While I was there a staff member offered to oil my purse (so grateful she did!). I purchased some of their oil as well as it did a great job at bring my bag back to life. read more

This is a company who backs up their claim of quality and service. I have been shopping at the Abbot Kinney store for years and love every single thing I have ever purchased there. Go have a look, from wallets to tote bags. This brand does not disappoint! also they have great coffee while you shop and embos your bag if you want!! after sit and have an ice cream across the road with your new purchase. read more

Disclaimer: I absolutely LOVE this store. I often pop in here once every few weeks, looking to kill some time following a trip to provisions. Following my first initial trips, I fell in love with the staff, the cozy atmosphere, and of course the products. Although I love Will, and every product I've purchased of theirs (high quality, lifetime warranty, lovely designs) I found that it was the staff and overall environment that kept me coming back. I have since purchased many gifts as well as items for myself since then, from this store. Upon my most recent visit, I was extremely off put by an employee I had not yet encountered. Within moments of entering the store, I was greeted with an insincere hello followed by immediate pressure to purchase the most expensive item in the store. When I tried to explain that I was simply browsing, I was quickly interrupted as she continued to push products on me without knowing my intent. I was finally able to get a word in, making it clear that I was just browsing today, although I might be back for a bag next week. I immediately felt unwelcome, as if she were a used car salesman desperately attempting to meet their quota. As stated previously, I love this store and have always enjoyed visiting with the girls who work there. I was in several times over the holidays and always felt comfortable whether making a large purchase or just browsing. I sensed that this was potentially a new employee although I'm uncertain if its worth subjecting myself to such disrespect to test the theory. Following this most recent visit I may consider a Filson bag as I have heard good things about them. read more

Love this company! Softer leather! Was in Portland last year and sick of carrying my huge purse. Stopped in and purchased a small cross body bag. Perfect for necessities. Awesome, friendly staff (and free iced tea for that freak 103 degree Portland day). Managed to lose my strap and reached out to customer service. Spoke with Brittany and with just a pic of my purse was able to find me a replacement strap and are sending it to me (in so cal)oh ya, for free. Awesome products, local company, awesome customer service! read more

Wonderfully designed, incredibly high quality products, and amazing customer service! I have a belt that's been my go-to jeans belt for years. I dropped the belt and the buckle broke. After shopping around and not finding a belt up to the same design and quality, nor a buckle, I contacted Will Leather to see if they had a replacement buckle. They immediately sent me two! Great company! read more

When I had a problem with my bag the customer service team online and sales people in the shop in Portland were fantastic. I highly recommend will leather goods they stand by their lifetime guarantee and we're more than happy to repair my bag. Thank you! read more

This place is owned by Spirit Leatherworks (Bill Adler) here in Eugene (headquartered on West 1st. Ave). It's packed with goods sourced from Mexico (raw leather) and assembled in China (stitching, etc. done there), so other than warehousing in the Eugene facility, it's all imported from low-wage sources, then had the price jacked up to astronomical levels. You're better off when paying this much for product to get something sourced by an Italian leather goods supplier. Be sure to ask for the MSDS sheets on anything you might buy. You never know how much chromium was used during the leather tanning process back in Mexico and China! read more

The Portland store is just about making the sale. I am in the market for a messenger bag. I would like to buy from a Oregon company, as I live in Oregon, but will not step again into their store, much less buy anything. read more

This place was amazing! Great smells of a great product and excellent service. Lauren helped us at the store on 23rd in Portland and we were impressed. She was so welcoming and professional, as well as full of knowledge about the product. We will definitely be back, ready to shop, due to our great experience and because of their community involvement that supports so many kids through schools, with their backpack program! Great job #willleathergoods Keep it up! You have some new customers for sure. read more

This place is amazing. Nit only quality leather goods,but amazing artist,and beautiful leather.i am from California, was visiting sister in eugene, and walked into the store and instantly fell in love with the cowhide rug.it was used on the floor,and I bought it.they offered to ship it,it came in great shape,in one of there totes.if you ever need leather goos,ir just amazing custservice this is the place.warm,friendly,and welcoming. I will be buying from them again. Andrea read more

Absolutely LOVE this shop! Every single time I am in there, I am absolutely spoiled! They always remember me & remember items I wish to purchase. Incredible customer service - they always go above and beyond! Today, he cleaned my hat for me! Love this shop! read more

Will leather is awesome! Trendy leather goods for every day use. Kevin and Emily are both amazing there! Their customer service is some of the best we've experienced. They know their stuff, and aren't pushy. We felt right at home, and got some of the best Father's Day gifts ever! Highly recommend will leather for travel bags, day bags, daily carry items, and jewelry. They have it all! read more

Will Leather Goods products and customer service are outstanding! I had a problem with a belt. Since they didn't have the same one in stock they sent me a better one at no extra charge. They were wonderful. They really make high-quality products. I also have one of their wallets I have had for quite some time, the leather is beautiful and is very high quality! read more

Tons of unique and locally designed leather goods. Super pricey but all the profits go to their charity to give backpacks to needy kids.

I'm sorry to say but this has been the worst customer service I've ever experienced. I am not complaining about the actual stores, this is more about the website team. I cannot believe that such an awesome company can have such horrible customer experience: - I made an order online on November 23rd for 3 wallets. Two of which were delivered on November 25th. - My third wallet was never shipped and would have gone unnoticed if I didn't email and call the website team several times. - The people who work at the store were really nice and forwarded my email to the website team who never replied. - I then email the website team (on December 6th) and was emailed back in a rude manner saying that my order was already delivered which obviously was not. I just wish that person really read my email properly. (my email had pictures and links proving that it wasn't even shipped yet) - Then later I am told that the wallet will be expedited (that was on a Tuesday - still December 6th) - On December 8th, I email again asking for status. No one replies... - Still on December 8th I call twice to see what is happening, and the lady personally apologizes and promises me that my wallet was going to be shipped that day and that it would arrive on Friday December 9th. - When I emailed again the next day (December 9th) to ask for the status as they had promised, no one replied. - I call again on December 9th and was told that it was going to ship that day and that I would get it on Monday (December 12th) - December 12th and I still do not have the wallet! FedEx shows that it will arrive on December 13th via "standard shipping" ... so much for expedited delivery... - I called an complained, and they said that they will have a manager call me back.. they never did. Sounds like they don't really care about their customers. I'm sure that I will never hear back from them as this has been my experience so far but I would really hope that they fix their process and provide better customer experience... For now, I will refrain from buying anything from this company and will definitely share my experience with anyone wanting to buy so that they wouldn't have to go through this as well... read more

Love this store. Impeccable workmanship and gorgeous purses, belts and bags. Helpful customer service---they stand behind their product which matters to me!!! Will buy again read more

What a wonderful experience walking into one of their stores. My Rainier backpack is one of the highest quality packs of this type that I have ever seen in both quality design and finish. I have it hanging in my office and as far as I am concerned it is a piece of art (that gets complimented on by constantly). Beyond the quality of their products is the service. I was amazed at how attentive the communication was from their customer service when I needed help with something that was even outside of their scope. They went out of their way for me. I am Will Leather Goods customer for life for that reason. Good job Will!! read more