Great follow up. On time and quality work. Walked me through the entire process.

I am not a usual "bad review" person, but in this case, I feel I must. Baker Energy installed my 2 - AC system just a mere 2.5 yrs ago. Just recently, the condenser fan fell off and broke leaving the AC out of order on our STR in the middle of August. First of all, the phone number gets you to an AI attendant, which is fine, but then no one calls you back. It took at least 4 calls and finally me booking a service call on their website to get a call back. Short story is that they couldn't get the parts (2.5 yr old unit), had me scheduled in two weeks to fix it, but would not call me to confirm parts arrival. Literally a dozen calls, no call back. I would avoid them if you can, until they figure out how to call a customer back. Oh, and they sold me an AC system that was not coastal rated right on the coast (therefore, no warranty coverage). read more

Baker has disappointed us. Their service, over the last 9 years, has become poor and scheduling abominably inefficient and non-responsive. The AI style that purports to be an efficient way to interface with the customer is flawed. The technician seemed more interested in sales--duct cleaning, etc . They have lost my trust, and even worse, they do not seem to care. They sure don't seem to need (or want) me as a customer. The Baker Technician made a minor problem turn into a real problem, and then Baker wouldn't call back to schedule a way to address it. The AC system worked fine BEFORE he came, and failed AFTER he left. While the tech was a pleasant young man who probably knew what he was doing, he seemed incapable of a simple solution. He was certainly interested in telling me he couldn't make repairs but was well-versed in sales, and spent time on explaining thousands of dollars of what we could do. When it came to electrostatic filters, he was totally dumbfounded. I expect all service people to be forthright, and clear...I don't expect to hear sales pitches. One star review--actually zero. Use Baker for AC repairs at your considerable risk. read more

Requested Lowest Cost of annual cleaning of LG window AC on ground floor in Santee. But hey don't work on window AC units. read more

Don't immediately farm out to online booking, advertise availability, and then call saying you couldn't make the time you let me book.

I have a preventative maintenance contract with Baker for my furnace and A/c. My understanding is that if I were to ever have a problem, I could call and speak to someone about getting priority service. Well, last week I had a problem with our A/c. I do realize San Diego was in the midst of an unprecedented heat wave. When I called Baker to a arrange for service, I was forced to speak with an "AI" agent who said I'd be contacted soon. 5 days later I received a call from a real live person. When I mentioned that my contract promised prompt results and that the least they could do was provide a human to speak with, with the rep said sorry that's just not possible. I had to use another company to get repairs. They were prompt and had great customer service. Baker gets an F for really bad customer service. read more

Buyer Beware - Baker will charge you $750 if you need your system serviced and the issue is not covered by the warranty! 12-months worth of data...Approximately one year ago I requested a bid for a solar and battery system. I compared Baker to another company and though slightly more expensive, I went with Baker believing they were a larger and more reputable company than the other installer. Every step in the process, outside of signing the contract and making payments of course, did not go according to original explanation. And now....8 months after installation...I need a service technician to come inspect the system to see why my electricity keeps going in and out at night, possibly related to the battery. I was told by an agent that I would be charged $750 for the service call if it turns out the issue is not covered under the warranty. I have never paid $750 for a service call in my life. I have no way of knowing if what's going on is an installation issue and my trust in this company is extremely low after them not doing a single thing as originally described throughout the process. So disappointed. Go elsewhere. read more

I have solar and a battery installed by Baker, with the battery only being a couple years old. It has not been working for a month, and I have been unable to get any resolution to the issue. Their customer service is basically non-existent right now as they are almost impossible to get a hold of. I had a service call several days ago where nothing was fixed and I was told there would be future action, but I have not heard from them and have not been able to get anyone on the phone or an email response. I'm sure it is a very busy time of year because of the heat, but the heat is very predictable. It seems they are not adequately staffed for the summer, and I'm sure someone thought that would save them some money. It probably does save them money, but it also results in over-worked employees and a 1 star review from me. Update based on Baker's response: while it is great to be "working on" issues, the time each step of this process has taken, and the inability to get anyone on the phone or to get a callback are not acceptable. It seems clear that Baker's staffing is insufficient, which makes me pretty nervous about the longevity of this part of the company. read more

They set up appointment and canceled on the day of appointment as their technician is not available. When I asked for rescheduling , they said $69 for visitation which was not informed during first appointment. read more

Went through Yelp's project system and Baker Home Energy contacted me saying they could provide a consultation for a mini-split installation on my project. Unfortunately, it seems like the "person" I though I was taking to was more of an AI chatbot who was gathering my information and then scheduling the appoint. I specifically waiting 2+ hours after the time window that was agreed upon on the system and never received a call, text, email or any acknowledgement of the appointment and no one showed. Needless to say Baker Home Energy is a company I will not do business now or in the future. Luckily there are many other companies to choose from who respond with a real person and also provide confirmations of appointments. read more

Baker did a great job with roofing, solar installation, electrical panel installation and the installation of Span Panel and heat pump. They were priced higher, but I wanted to have someone I could rely on. Unfortunately, their service hasn't lived up to my expectations. They do not return calls and it's difficult to get an appointment. Obviously, they are short handed with poor oversight. read more

I haven't had hot water for a month bc they put a 20 breaker where should've been a 30 and it blew out my water heater. Instead of addressing their disrepair, their business manager responds to a review referencing my aunt who couldn't stay with me LAST TIME their work failed. She shortly thereafter. If anyone has been treated with this kind of cruelty and disrespect after spending thousands of dollars, please email me at emevans888@pm.me . My name is Dr. Erin Evans. read more

Baker Home Energy - "Business Manager" posts a reference to my aunt who couldn't stay with me bc their AC system didn't work. She died shortly thereafter. - Solar Installation Near Me - Escondido, California

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I used Baker 8 years ago to install my solar and paid cash in full (did not finance). In the past, they've been very receptive to calls and questions. We noticed our panels weren't working properly and I've called Baker 3 times to try to talk to someone. No one has yet to call me back and it's been 3 weeks. I ended up calling SolarX and they immediately came out, found that a part under warranty is broken, and are fixing it for me this week. I will be using SolarX moving forward due to their 5 star service. Baker doesn't care about the little guy anymore and can't even respond (though they say they'll get back to you within a couple of days). Do yourself a favor and go with SolarX for all things solar...better customer service and friendly people. 5 stars for SolarX, 0 stars for Baker. Baker will be all over you and your best friend when you're doing solar installation but nowhere to be found down the road. Shame!! read more

I had a 21-panel solar system installed by Baker Electric in March 2015 using LG280S1C-B3 panels. In February 2025, I received an Enphase notification that one panel had stopped producing power. I contacted Baker Electric expecting a straightforward warranty process since I was advised the panel was still under warranty. Instead, I was told the original panel model was no longer available and that I would be responsible for paying the cost difference for a newer replacement panel. I was also advised Baker Electric would charge approximately $1,600 just to come out and diagnose the failed panel. Then, after the replacement panel arrived, I was told there would be another approximately $1,600 charge to return and install the replacement panel into the existing array. So, from my understanding, even with a warranted failed panel, the total out-of-pocket cost to the customer could still be around $3,200+. I understand warranties can have limitations, especially regarding labor versus equipment, but this experience was surprising and not at all what I expected after investing in a professionally installed solar system from a well-known company. I'm posting this so other customers understand what they may encounter years later if a panel fails outside of any labor coverage window. I would strongly encourage anyone considering solar installation to carefully review all workmanship, diagnostic, service-call, and replacement labor terms before signing a contract. read more

We have had nothing but problems with this company; between the batteries not working, no communication between people, and horrible costs. There has been nothing but issues with this company from the beginning. I would not recommend this business at all. read more

I don't know what happened to the 'Baker Electric' that installed my solar panels in 2016, but if I had to describe their rebranded 'Baker Home Energy' with 2 words it would be : Clown Show (it took 3 different Baker electricians on 3 separate trips to relace a simple, 60 amp disconnect switch) Baker Electric installed a photovoltaic system on my home in 2016, covered by a 25-year workmanship warranty. Since installation, I have experienced three failures due to improper workmanship: (1) a loose connection in the main panel causing subpanel circuit failure, (2) an improperly installed junction box leading to water ingress and ground fault in 2020, and (3) in August 2025, a catastrophic failure of the 60A disconnect switch, determined by multiple electricians to be caused by a loose/untorqued connection. When I sought warranty coverage for the most recent failure, Baker Electric refused, falsely claiming it was a manufacturer's defect and then they tried to blame it on me for turning off the disconnect switch to many times... They demanding $682 for repairs and I was also told that performing the repair myself or hiring anyone else would void my warranty. Since the system was off line and it was costing me money, I went ahead and paid them. I followed up with an email and Baker Electric continured to deny that it could have been a workmanship issue on their part. But then I told them I had security camera footage of the repair and I could clearly see that their electrician commited 3 different electrical code violations: - failure to torque the connections per CEC 110.14(D) - failure to install the line shield (they threw it away) (CEC 230.62(C) - failure to install the required labeling on a solar disconnect switch (CEC 690.13(B) On the second trip to fix the first guys mistakes, the 'union electrician' actually had a torque wrench with him this time, but it was set to 40 foot-pounds instead of using the proper one set to 40 inch-pounds. This resulted him overtightening the set screws by 12 times (40 foot-pounds is 480 inch-pounds). All the set screws were stripped out (photo attached) but apparently he couldn't figure out something was wrong... Keep in mind, every connection like this is required by the electrical code to be torqued to manufactuers specs. On the third trip, they finally got it right. The stripped-out lug connections were replaced and the required line shield was installed. It has now been 40 days since Baker promised in writing that I would get a refund for the $682, but there ghosting me now. This isn't the Baker Electric that I hired in 2016 and paid a premium price for my Solar installation. Buyer beware. Also, scroll down towards the bottom of the Yelp page and look at the 279 reviews that they don't want you to read and are not included in the Yelp rating read more

We had our solar installed in 2022 by Baker and had an excellent experience from start to finish. We have since been using them for annual maintenance on our HVAC system. Recently we had a "leak" in what we thought was the HVAC system. Tyzell Gaines came out and diagnosed the issue within seconds of seeing the problem. He advised we needed a plumber and explained what had happened. He did not charge us for the visit - a very professional employee who went above and beyond to help us out. We would definitely recommend Baker Home Energy and will continue to use them for all our future needs. read more

Wow, these guys are true professionals! Showed up early, got started with the project while they waited for the rest of the supplies. I was blown away by their efficiency and professionalism. Bobby and Andrew did amazing work, installing our Franklin battery and a new electrical panel, which now backs up our entire house. The wires are properly labeled, and the cable management is incredibly clean. They were also very attentive and answered all our questions both during and after the installation. Great job, Team Baker Home Energy! read more

Baker Home Energy - New Panel and Gateway. - Solar Installation Near Me - Escondido, California

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GUESS WHAT BAKER? We now qualify for the San Diego Community power rebate on that battery you tried to upsell us on. Thank you to STELLAR SOLAR for being fair and honest. STELLAR IS GETTING OUR BUSINESS AND INSTALLING OUR POWERWALL. We had a 7kW solar system installed by Baker several years ago, and our experience since then has been disappointing. Within the first year, the inverter failed and had to be replaced. It took some time to resolve, and when they finally installed the replacement, it turned out to be a cheaper model than the original inverter. I was never informed ahead of time that the replacement would be different and that it would no longer include the in-person digital display, which the original system had. I could still monitor it on my phone, but the lack of transparency about the change was frustrating. Fast forward to recently when Baker started promoting their Tesla Powerwall 3 battery program. The concept is interesting -- essentially you purchase the battery, but Baker retains ownership for 10 years in order to capture rebate incentives. I called to get a quote and initially got excited when the sales team mentioned a $3,300 rebate for customers with San Diego Community Power on their SDG&E bill. Like many homeowners, that sounds like a great deal. However, after going through the process, I was told our existing solar system disqualifies us, which apparently happens to many homeowners who already have systems installed. We have 23 panels so it's not small. The quote then jumped from roughly $7,000 to about $11,000 net. At that point I told them I'd pass and continue shopping around. Instead of leaving it there, a "senior sales" representative emailed me again with a new quote of $14,000 for a smaller Enphase battery (not the Tesla system I had asked about) and said I would also need to purchase two additional solar panels. This made absolutely no sense considering Baker originally installed my system and already maximized the roof space during the initial installation. So now the proposal was: pay twice the original estimate, get a smaller battery from a different brand, and somehow add more panels to a roof they previously said was full. When I questioned this upsell, the response I received from the salesperson was frankly shocking. Rather than addressing the concerns, he implied that my reaction must be due to "personal struggles", saying he had seen similar reactions from homeowners going through difficult situations. That response was unprofessional and insulting. I simply questioned a confusing and inflated quote. The overall experience felt like a bait-and-switch pricing strategy followed by an upsell, which is disappointing given that our initial installation experience years ago was positive. Unfortunately, based on this interaction, I would not do business with Baker again. read more

I initially chose Baker Home Energy because their sales team was very professional during the contract process, and I was especially interested in working with a company that presents itself as labor-friendly. Unfortunately, my experience after signing the contract was extremely disappointing. Communication throughout the process was either very poor or completely nonexistent. I repeatedly had to reach out myself just to get updates or responses. Even getting the system connected took far longer than expected. Now that the system has finally been turned on, I'm still waiting--over a month later--for someone to walk me through the app so I can actually understand how to monitor and use the system. Overall, the lack of communication and follow-through made this a very frustrating experience. Based on my experience, I would strongly caution others to think carefully before contracting with Baker. The customer service has been extremely disappointing. read more

Star 5 | A1 | True Professionals "It's not how you start, it's how you finish." And Baker Home Energy absolutely finished strong. From my initial call to being connected with a home energy consultant, the team at Baker Home Energy was helpful, responsive, and professional. The process was smooth right from the beginning. Once I connected with my consultant, Cameron, things truly became spectacular. I had multiple questions and requested several different quotes to explore my options, and Cameron handled everything with patience, clarity, and speed. Every question was answered thoroughly, and each quote was provided promptly without hesitation. Although I didn't move forward with signing a contract due to timing on my end, the experience left a strong impression. When the time is right, I fully intend to work with Baker Home Energy because I know they'll be ready to do business. -C.S.H II read more

After 13 years of using Baker Electric they are is no longer my "go to" company for service since they've gone to using a "virtual assistant" to answer phone calls. In need of A/C repair I recently called multiple times and got the virtual assistant "Joe" or "Eric" to "help - neither did. The only thing Joe and/or Eric did was promptly answer the phone. The virtual assistant collected my information then stated they would connect me to Customer Care. Multiple transfers dropped forcing me to place another call - when I did reach Customer Care I was instructed to leave a message as no one was available. I tried (multiple times) to place a Service Request using Baker's website. Each time I would answer all the questions,, enter my info and select "Submit." As soon as I selected Submit I would get a computer generated response of "Oops Something Went Wrong." Trying different times, different days resulted in the same frustrating webpage failure. I wish Baker well with future business - it just won't be with me. My business and money is going elsewhere. read more

Baker installed our solar a couple of years ago. We recently had a leak that looked like it was coming in from the roof, under a panel. The water got into the wall as well. After speaking with Julian (roofing superintendent), and sending him some pictures, he told me Baker would take care of it. They sent out roofers and repaired the wall inside as well. We had some additional electrical issues that popped up and we used Baker for those as well. Throughout the process, everyone we dealt with from Baker was professional and helpful, from Julian, Josh, and Hugo, to every single one of the guys who came out to help get our home back to "normal." They kept their word and we would not hesitate to use them again in the future (as well as recommend them to others) based on this experience. They made what was a very stressful time a little less so and we are very grateful. read more

On 6/26/2026 at approximately 8:10 AM, a man driving a Baker Home Energy truck #299 was observed turning eastbound onto Mira Mesa Blvd from Aderman Ave. The truck was observed swerving between lanes. Upon pulling beside the truck, the man in the truck was observed using his cell phone while the truck was in motion. This is not only puts other people's lives at risk but is also illegal. Not a good business motto to have employees doing illegal things in company trucks. Do not recommend companies that hire employees that put people's lives at risk to send a text message that can wait a couple minutes. read more

Paid for a reinstall of panels after a new roof (Baker's own roofing prices were not competitive for the quality of materials and warranty). Half of my panels were not working at the time of project "completion." Waited a week for a technician to come out who said everything was working. He didn't bother to check the energy dashboard. Called back and was told I needed to wait another week for them to send another technician. We'll see if they bother to fix the problem. Prior warranty calls were always weeks of waiting. Don't expect great service. Edit: it was not fixed until 6/29 so your dates are misleading. To quote the email sent to me from Baker, "I know this is an extensive time to wait for an appointment." The inverter was never mentioned in any prior communication so it is curious to learn of that via a Yelp business reply. To my knowledge diagnostics have not yet been performed. read more

Had a visit from David to help fix a DIY project that went sideways, very knowledgeable (25+ years experience) and had seen it before (LOL). Also got a competitive bid for getting an EV hookup that we'll eventually get done, he explained the ins/out of the installation and how they work. Baker Home Electric also picked up our Solar system monitoring when Sulivan Solar went out of business. Great Service! read more

Bills now up to 3,100 for the Tru up bill smh !! These panels are shit doesn't produce any energy . Anyone know how to get rid of this contract . I should of never got these guys . read more

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Baker fell extremely short with providing a timeline, communication, contact resource, and knowledge of project. Baker held our money for 5 weeks without any significant progress. Severely dented our gutter with their ladder and tore roof paper during 10 minute inspection. Left our place in a worse condition requiring time consuming and costly gutter repair. read more

David Johnson and his team, Issic Jimenez and Christopher Flanagan installed our solar project these last two days. They were very professional, knowledgeable and kind. They were very respectful of us and our property's. I would highly recommend using this company for solar installations. read more

We got our new thermostat and heater system from Baker. Our home was built back in the 80's and had an old thermostat and heater system. Our first contact was Randy who was very informative regarding heating and AC systems. He gave us options and options (one was he felt we wouldn't be able to get AC unit without a new electrical panel) of what we should invest in. Unfortunately our electrical panel couldn't handle the load for an AC unit unless we move and get an updated panel. We decided to only get a new heater and thermostat. Cesar and Aiden came out to do the install and they were friendly, professional and helpful. They worked fast with care and left our home the way the found it no messes anywhere. Would definitely recommend them! read more

Baker Home Energy - Ecobee Thermostat - Solar Installation Near Me - Escondido, California

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After eight years of having the system in place, we struggled with some product quality issues. Though it was frustrating, once I spoke to the service manager, I felt that they had a good system in place to help correctly issues and standby their product as best as they could. If the initial interaction with the person who answers the phones went smoother, I probably would still have left them five stars, considering the high-quality install and follow up. read more

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Still waiting for our project to get started. Run, don't walk, from this company! Delays after delays, calls saying permits are approved only to find out another permit is needed. And then a call to inform that previously approved permits have expired so we need to wait some more. Communication is terrible and the staff will not allow you to escalate your issues to senior management. Everyone on staff shields you from contacting them, won't share email or phone numbers...this has been a truly terrible experience thus far and they haven't started the project. We signed our paperwork in March of 2023 and are still waiting! I would welcome a call from Mr Baker to discuss this further! read more

Buyers beware. Per Baker Home Energy contract, they only offer a ONE YEAR warranty on the labor. If your system breaks down, they will charge you an ARM AND A LEG to come fix it after that 1 year is up. Even though your Tesla Power Walls come with a 10 year warranty from the manufacturer, the labor to replace the batteries is $950.00 per battery. Shop around. No other contractor in the area that I could find does this. Don't let Baker fool you by telling you this is standard. All the other contractors that I called offer a full 10 yr warranty including parts and labor for the entire warranty period of the power walls. I am going on my 2nd and 3rd powerwall that needs to be replaced in 4 years. read more

The sales rep was great. The installers were professional and the installation was excellent. Communication from the office could be improved. Yet when I had a problem, they sent a Mensa member out to fix it. He even fixed other electrical problems in my house that have been plaguing me. If you want warranty and follow up with your solar, Baker is the go to company. read more

May be a bit biased, but Baker Home Energy falls under the "business that comes along once in a lifetime" category. Every promise made to its customers and employees is worth its weight in gold. No matter the outcome of a project, Baker stands by its work without question. In all my years as a customer - and employee - I've never experienced a company as focused, dedicated and determined to stand behind its customers and employees as Baker. You may spend more to get the job done, but you'll never have to wonder if you made a mistake. Baker is the peace of mind that every customer - and employee - dreams of having. read more

Please Read This Review Before Buying Solar from Baker: in reply to Baker's reason for miscalculating my home's solar needs SIX PANELS SHORT because they 'didn't have a full 12 months of my previous energy data,' please note: I'd been in my home for 10 months before they installed the new roof & solar system, AND they'd requested access to my SDGE account history so they could review all my previous energy needs over time, AND the designer/project manager did a complete tour of my home, inside & out prior to beginning the project. My true-up bill for 2023 was $1,400. Since writing my original review (please see below) I've been contacted by other Baker clients facing the same issue, so this costly problem is unfortunately not unique. I've never been contacted personally by anyone at Baker to resolve this issue, despite Amanda's reply here that Baker would install 6 additional panels (solely at my cost) which they said were needed to make up for their original design error. Further, it still remains impossible to contact Baker outside of writing a Yelp review, wherein they only reply out of a need to appear to correct negative experiences for appearance sake. There is no real remedy given outside of the polite Yelp reply to fix everything. The other Baker clients with this issue are in contact with one another comparing our situations, and are currently having our systems reviewed by solar inspectors; legal action is being reviewed. So, please research other companies before you choose Baker. read more

Baker Home Energy - 2023 True-up Bill with January's estimated bill projection thus far for 2024 with Baker Solar installed. - Solar Installation Near Me - Escondido, California

Quality of the work was very good. Project management was horrible. Based on my experience solely with project management, I cannot recommend this company. Project managers were terribly unresponsive and when one was fired or quit, I was not notified. My new one was on the job for two days, them apparently left on vacation. I'm having trouble getting roof damage caused by their roofers resolved. I would not use them again read more

I had an outstanding experience working with Mike Silva. I needed guidance on the right solar and battery backup setup to support two EVs, and Mike's expertise really stood out. He clearly explained the different rebates, tax credits, SDG&E rate plans and helped me choose EV-TOU-5, which fits my charging needs perfectly. He made a complicated decision feel simple, was patient, and NEVER pushy. If you want a solar consultant who truly understands the local utility landscape, I highly recommend Mike--his pricing is also extremely competitive. read more

We have had a TERRIBLE experience with Baker. We signed a contract to put solar on our house in July - SEVEN months later, they have virtually stopped responding to us. We still don't have an installation date, and I don't know how to get things moving again. There was a promotion that they would cover our electric bill from the time that we signed the contract, but our bills since July are WELL beyond the amount that they will cover ($1200). DO NOT RECOMMEND AT ALL. We are trapped and can't even change solar companies since the permit application is with them. WHAT A MESS. read more

The work was fast and excellent, the communication from the office not so good. All the workers did more than expected.