[3.5 stars]
With this being their second location, we had high expectations for this Bake Sum. Got in line at 8:53am for a 9:00am opening with only 11 people in front of us. For people who are familiar with Bay Area lines for good food, arriving that close to opening with less than a dozen people in front is not bad at all !
[+1 star] location and parking.
This Bake Sum is in the Alameda Marketplace plaza with lots of parking available in the lot. Should the lot ever get full, park in residential and walk. It's a great part of town. After picking up your box of pastries, you can walk to the water, nearby parks to enjoy, or along Park St to see the various mom and pop shops and other eateries.
[+1 star] organized queue, smooth ordering process, and menus available.
With only 11 people ahead, it's not too chaotic to monitor the line. Staff made it clear which way the line should face and made sure we stood out of the way of other businesses and didn't block entrances and other doors. While in line, we were able to look at the menus to decide what we wanted. Once we got to the front, the person ringing up the order writes down on a pad and passes it down the line to the next staff member on the line. You pay, and step to the side while you wait for them to package up your order and call your name for pickup.
[+1 star] opened on time and friendly service.
Before opening, the bakery is covered in drapes. Right at 9am the staff tied the drapes up and started service. Staff was knowledgeable about their products and answered all questions with a smile.
[-0.5 star] did not have popular pastries available at opening.
We got to the front of the line at 9:20 and were told they did not have the famed Croissubi (as mentioned in the NY Times) and garlic cheesy pull apart. They would have these until later in the day but didn't specify at what time. A little disappointed because this is not their first location so they should know what to do to have their popular items ready to go at opening. Called their Oakland location to find they had the Croissubi available there!
[-0.5 star] slow service.
Took 30 min from the time of opening to us getting our order. Ordered at 9:20, paid at 9:22, got our name called to pick up our box of goodies at 9:30. Not sure where the hold up is in the service line but again, with this being their second location, we expected things to move along a bit faster.
[-0.5 star] display case not accurate.
Display case did not show all pastries available. We ordered the mango milk bun, strawberry matcha croissant (which was actually a cruffin), mochi bites, and okonomiyaki danish. Only the latter two were displayed.
Overall, pastries were great. Seems like this location is working out kinks since it's on the newer side. Until then, I'd recommend going to their Oakland location with a friend and dropping them off to place the order since parking is tricker in that location. They'll have their popular items ready to go, they open an hour earlier, and there's no line out the door. read more