I am extremely disappointed with my experience with Bagel Train in Yardley.
Our elementary school was trying to organize a large breakfast order for a special 5th grade celebration taking place in a few weeks. On Friday, May 29, 2026, at approximately 10:00 a.m., I called to inquire about placing a large future order and to determine whether the restaurant could accommodate our needs.
The gentleman who initially answered the phone was professional, patient, and very helpful. Unfortunately, the interaction quickly deteriorated due to the behavior of a woman in the background. While I was simply asking questions about the order, she could be heard repeatedly yelling "No" and something along the lines that our students would not be able to select the breakfast items they wanted. At that point, I asked whether there was an issue, as I continued to hear the woman in the background saying "NO." She then got on the phone, and when I asked if there was a problem, she responded in an extremely hostile manner that they could not accommodate an order of this size on a Monday morning. I thanked her for her time, said goodbye, and ended the call.
However, after reflecting on the interaction, I called back seeking clarification regarding her rudeness, but an employee answered the call. When I asked for the name of the woman I had just spoken with, I could hear her instruct the employee to "hang up." The employee then stated that he could not provide her name. I then requested to speak with a manager or the owner. The same woman eventually came on the line and claimed to be the manager. When I politely asked for her name and requested to speak with the owner, she refused and responded, "For what? For you to bad mouth me?" She continued to refuse to allow me to speak with the owner despite multiple requests.
At no point was I rude, demanding, or unreasonable. I was simply trying to arrange a breakfast for local 5th graders celebrating an important milestone. The manager's behavior was unprofessional, hostile, and disrespectful throughout the interaction. Being spoken to in that manner, hearing instructions to hang up on a customer, being denied access to the owner, and receiving such poor customer service while attempting to place a significant order was shocking.
Based on this experience, I cannot recommend this establishment. It is unfortunate because the employee who initially assisted me was courteous and helpful, but the manager's conduct completely overshadowed the interaction. Businesses that serve the community should treat potential customers with respect, especially when they are trying to support a local business for a school event. The refusal to provide her name or allow a concerned customer to speak with the owner only added to the frustration and left me with the impression that customer concerns are neither welcomed nor taken seriously. read more