Ok, so I mostly use Yelp to find nearby restaurants and have never written a review, but I felt compelled to do so for the Bagel Bakery (W. Alisal). As people say, if I could give zero stars, I would, but that wasn't an option. On 10/31/22, I ordered from here and ordered 6 items: a turkey club sandwich, 1 bag of chips, 2 cookies (oatmeal and chocolate chip) and 2 drinks (Arizona green tea and Sunny D). I grabbed a newspaper and went to the car to drop off my food items while my sandwich was being made. I was with my daughter so my hands were a little full. When I came back inside, the cashier/manager (owner?) rang me up for $37.31 and gave me my sandwich. I paid with Apple Pay and left. When I got home, I realized that I paid almost $40 for very little. I decided to go back that afternoon at 4:40 pm to dispute the charges, but they had closed early. They normally close at 5:00.
So, I went back today, 11/1/22 around 9:40 am. I approached the lady that I know speaks Spanish and asked her in Spanish if she could help me price the items and told her that I was overcharged. She started to help me and I was hoping she would just tell me prices before I bring it up to the manager, but she involved the manager right away. She asked what I bought and I told her the items. She began to say that I got 3 cookies. Then the manager stepped in and asked me how much I paid. I told him "you have the prices, why don't you tell me?" He was referring to the total I paid and asked what time I made the purchase. I told him 11:45 am and he casually looked through his IPad. I found it odd that the lady first stated that I bought extra items and when I assured her that I didn't, she said, "I don't know, talk to him."
He then asked me what I bought and I asked him if he tracks each item when he rings up customers? I repeated what I bought and he insisted I ordered a sandwich with avocado, so that was an extra charge. I said I didn't specifically say I wanted avocado, so that was on them if they included it. He said well the sandwich comes with avocado, so I have to charge you extra. That doesn't make sense if avocado is an option.
This is where things escalated quickly. I asked them to please give me the prices of each item I purchased. Here it goes:
Turkey Club sandwich (on white bread not bagel) -$14
*sandwich is $12.50 and avocado is $1.50 extra which I didn't ask for
Bag of bbq chips - $1.50
Chocolate chip cookie - $1.75
Oatmeal cookie - $1.75
Sunny D - $2.00
Arizona green tea (bottle) - $2.50
Total = $23.50
The math wasn't mathing! It should have been $23.50 plus tax. Tax is not an extra $14 and some change. He wanted to play stupid and he said, "ok, let me do the total to fix it." I told him that we just went t over the total. I said, you don't have prices listed on all your items and I said that he charged me extra when my back was turned. I reminded him that I went out to the car and when I came back inside he had the total rung up. I said that it wasn't right to do that. He started to raise his voice and repeatedly say, "You saying that I cheat you?!" "I don't cheat you, I'm going to give you you're money back!" I said, "well, run me my money then!" He said, "I don't fucking cheat you!" I told him, "You have cameras in here. Look back at the video footage to see when I went outside to my car, you rang up the total and charged me when I came back inside!"
I got pissed that he started to cuss at me and I started to yell back. He then proceeded to play the race card and say, "You accuse me of cheating because I'm Asian!" I couldn't really believe what he said, so I asked him to repeat himself. When he repeated it, I said, "Oh please, I don't even care about that. I care about you doing good business!"
He said, "I'm going to give you your money, but you say I'm a cheater!" I said "well you charged me without me looking! That's not right!" He then proceeded to call me a motherfucker! That's right, a MOTHERFUCKER! He said, "You motherfucker say I cheat! I lost my shit and said, "Oh, I'm a motherfucker now?!" And I proceeded to let the other customers know. "Did you hear that? This guy just called me a motherfucker! Wow, that's the way you speak to your customers?!"
The worst was not over. He grabbed money out of the register and threw it at me! Fucking threw the money at me! I flipped him off and told him that I would be writing a review to let everyone know that he runs a shady business and as I was walking out the door, I let the remaining customers in the store know, "Don't buy anything from this store anymore. He cheats customers!" I grabbed the money and left.
To be transparent, he threw $40 at me, which I definitely grabbed off the counter before leaving. The difference was only about $14, but hey, if he wanted to comp me for the entire total, then why not? I'm not mad at that.
*Part 2 in photos. read more