If you decide to go with Bad Boy for your printing needs, please read and BEWARE!!!
I have never written a review on Yelp. I use it only to find services for myself but I had such a horrible experience with this company, I needed to warn others and educate them of the downfalls. I checked Yelp before contacting them, so I'm sure others will.
I contacted the company to print uniforms & booster shirts for my son's baseball team in June 2014. It was a relatively straightforward order. We had our own graphics (2 sets for 2 uniforms) and I provided the company with the specifics on color for each shirt. I was told that the order was no problem. We were sent the specs of the two graphics and approved them because they appeared to meet our specifications. The order was printed in a fairly timely manner after that.
Before I get in too far with the negatives, I will say that Jay, the owner, was very nice and helpful in the very beginning (until there was a problem). After the problems dragged on, he dismissed me and handed me off to his Assistant, Sara N. (note the 5 star review by a Sara N....coincidence? It makes you wonder who else he has on staff that wrote good reviews). Sare was very nice, though. The printing quality itself was not bad also.
Now, unfortunately, the negatives (there were many but I will try to keep it short):
1) Problem with uniform #1 - I had specifically stated that the main lettering in the print be done in a dark red. To me, and I think most people, that meant a cardinal or blood red. When we got the uniforms, however, the lettering appeared to be an orange red, and looked orange when the kids were out in the sun. I can understand a color being slightly different than what was asked but this was shades and shades different. When I mentioned this to Jay, he stated that it was an "optical illusion." Ludicrous! What do you do with uniforms other than to look at them? He said that he used his standard, basic red but the printing application caused the red to lighten. He also said he would have to mix a special red if I wanted it darker, which would add cost. That would be ok if I had been told this would happen before the printing was done. I would have been given the option to consult the team on the new cost, or I could have changed the color scheme altogether. He basically never communicated a problem he obviously knew could happen and I wasn't given the opportunity figure out a solution.
2) Problem with uniform #2 - This logo was basically just a very large letter printed in special graphic. We were using this print for coaches' shirts and booster shirts as well. The adult shirts looked ok when we got them; however, the kids' uniforms did not. I believe the practice at most printers is to shrink the size of a large logo when you go from printing adult shirts to youth shirts. I would think that it's Printing 101. Never did I think that I had to tell a printer to do so. The same size logo was used for both adult and youth shirts. If you can imagine that a child's medium shirt was printed with the same size as a men's large or x-large. The logos were so big that the bottom third to half of it was not visible when the kids tucked their shirts in. When told of this problem, Jay suggested the players just pull out the shirts more. Since there was only about 3 inches from the bottom of the logo to the hem of the shirt, you can imagine that the kids looked quite sloppy when we tried, or had the shirts hanging out altogether--a no-no in baseball. The red on this shirt also appeared to have an orange tinge as well.
3) Poor service when there was a problem - I asked for both uniforms to be reprinted. We paid good money for them, we were specific about what we wanted, and the shirts that were given to us looked nothing like the specs that we approved. Any self-respecting business would do what they could to rectify the problem. Let me just tell you I had to fight tooth and nail to get new uniforms printed. It is now October 2015 (1 yr & 4 months since the original was put in) and we've only now received the second set of uniforms. They kept saying they were backed up. FOR ONE YEAR! Can you imagine how many other jobs they're backed up on?
4) No accountability/bad with communication - You can see by what he said to explain the problem that Jay is full of excuses. Another reviewer said the same thing. He never apologizes and he will go back on his verbal word. For example, when I met with him, he said that he would print both sets of uniforms if the team was really unhappy with them. When I spoke with him next, he said just the one set. There were many other examples but too many to note down now. I started communicating only by email so I would have everything in writing. I would write up to 3 or 4 times sometimes before getting a response from him. Very unprofessional.
There's more but no space. I would give 0/negative stars if I could. read more
