I came to Dr. Charles Backman via my 30ish year relationship with a Ballard dentist. My dentist has never let me down and understands I am the nervous one who needs gas for cleanings, type of patient.
Dr. Backman did a root canal for me in 2004, still humming alone just fine!
This current tooth was problematic, my body was under stress already from a Hive attack and I decided to "just do it". I got the infection I asked for. When your body is already low, immunity wise isn't the best time to go for a root canal I realized afterwards!
I loved Dr. Backman's skills, his Assistant was dynamite too, they work like a river, flowing together in harmony. Hard to put to words what I mean, they simply "know" each other's moves, are highly skilled, and get it done seamlessly.
The Receptionist was kind of mean. I called for "additional" directions because I had the map but wanted to know about construction impeding any roads, and she barked at me... she wasn't very nice when I called back in very bad pain when I didn't understand why it was still hurting. She chilled out a little when it became obvious to her that I wasn't clowning around about PAIN, my jaw became infected and it HURT LIKE HELL. I've never had that level of pain EVER and I barrel rolled a car, went out a windshield broke things, etc. (Was a stunt driver in my youth :).. anyway, she could use some polish. Not everyone who cries pain just wants the meds lady. I needed them! omg I was taking 5 Advils every 4 hours and nada..
Thankfully they were able to get right back to me every single time I needed them. Honestly I was SCARED. VERY very very scared when the pain level went up and kept increasing. I wasn't sure if that was normal or not, but the doctor knew what was going on and got me on the antibiotics that put out the fire and made sure I was kept comfortable! I had allowed myself to get to a hellish level of pain before crying "help"... I won't do that again!
Dr.. Backman saved the day with his loyal Assistant. They rechecked the tooth. I know this is one of those operations that takes SKILL to get it done right and to avoid failures. This is Number two win for me and Dr. Backman.
So 2 root canals down, one more to go. Would I come here again? Yes, but I'd better duck if the receptionist hucks something at me for this huh. Well, she's the Rep of this office at their Bow, she's their Rep on the phone, etc. I almost didn't come because of her but elected to trust my dentist and prior experience with Dr. Backman. I wouldn't let a grouch get between me and quality care. She warms up eventually..... if that helps. It's just that she really made what would have been a pretty decent (all things considered) experience, a less than stella one. I won't take a star away for something the doctor may be oblivious about.. and I see that other reviewers loved her. Maybe I just looked sooo "rough" and she didn't like me? I had been on medical leave for weeks for another issue and wasn't feeling great myself.... I could have used the love, lady. :)
You will receive a complete, accurate, estimate of services to be performed. You could elect to get a preauthorization. I knew I needed this so whether it was paid or not really wasn't going to change getting it done and I proceeded with this, and my insurance paid their part. Zero problems there.
Maybe bring the Receptionist a cupcake on your way in?!! I will try that next time. read more