If you're reading this then you're probably in the market for a vehicle. Maybe, like me, you're military-affiliated and new to the area so you're not sure where to start and where to avoid. I strongly suggest you add this place to the AVOID AT ALL COST list. There aren't many reviews here on yelp, so I gave them the benefit of the doubt.. Man, I regret that big time..
Yes, when buying a used vehicle you're taking a risk. Especially if it's got 100k+ miles on it. BUT, when the check engine light comes on less than a week after you buy a vehicle AND the dealership offers to diagnose/"fix" the problem for $800, then you fix the supposed problem only to find that wasn't the issue at all and it will instead cost $2,000- the dealer SHOULD offer to help with that cost as a sign of backing their products. Not here. They incorrectly diagnosed the issue then refused to help with the cost of the actual problem. I checked the vehicle before I bought it with a code reader in an attempt to avoid this exact problem, but codes can be temporarily wiped unfortunately.
We worked their "extended warranty" into the original purchase of the vehicle and it did not cover a dime of the repair because the problematic part isn't specifically mentioned within the fine print. Typical..
Yelp is a tool to help others find great spots with wonderful customer service as well as a way to warn others against businesses who take advantage. I feel extremely taken advantage of and do not wish that on anyone else. Shop elsewhere for your vehicles, folks.
**Update**
After reading the reply to my review, I would like to add additional information. My husband agreed to do the work, which the Manager of Back Roads automotive thanked him for, because aprox. 72 hours after purchasing the truck, the check engine light came on and they wanted to charge us $800 to fix the problem. My husband refused, said he'd fix it himself, and when he went to pay for the part ($180 if I remember correctly) the manager graciously *insert eye roll here* waived that cost and THANKED my husband for agreeing to do the work himself. Once the part was replaced, the light came on again. My husband took the truck to Firestone to get a second opinion and to inspect the work he did. Everything checked out on his work, and they replaced what they believed the problem to be. My husband contacted the dealership to request they cover a portion of the $2,000 Firestone charge as a sign of standing behind their products. AGAIN- this truck was driven less than 50 miles by us before this all went down and he obviously wasn't driving it with the engine warning light on. The dealership pulled the "well that's what ya get sometimes" crap even when my husband went to the business to speak to them face-to-face.
The bottom line is, this yelp review is not the only review of this dealership that has complaints of poor customer service and faulty used vehicles. We are sharing our experience to help others avoid buying $20,000+ paperweights for their driveways. Our experience with this dealership was not pleasant and I stand by my suggestion to avoid it 100%. I genuinely hope this helps someone else out there who is in the market for a vehicle. read more
