I have been going here for years . As a single mom I could not afford paying to take my car for an…read moreinspection. OReilly's always had a machine that would diagnose my car's problem. If it's major they tell me. If it's minor I get to buy the parts right there and then they happily put it in for me! Free! With a smile! Once I went to another OReilly's chain and the guy said to me with sarcasm that they don't do that kind complimentary service. That's why the one on Dougherty is the best:)

Need a new battery for your key fob? They have the battery you need and will install it for you…read more Good customer service!

This place ROCKS! The staff is always friendly and knowledgeable. Which makes a huge difference…read morewhen you are asking for their advise on parts etc. Their prices are good and they can usually get what you need in a very timely manner. With three parts stores in a very close distance, this is our go to one.

I needed to pick up a few quarts of oil, so with some Google searching, Napa Auto had the lowest…read moreprices. This is my first time shopping at this retailer. I usually stop by Monument or O'Riellys closer to me. An employee welcomed me and asked if I needed help. He directed me to the oil. Comparing the grades of oil, I got confused and asked Miles for help. He is fairly new but very knowledgeable. He explained and educated me that there are actually two numbers to consider ie: 15w - 40. Miles also gave me some advice about changing front struts on my car and that I might be able to DIY and avoid mechanic and shop labor costs. I dont know why this store has only a 2.5 Star rating. I've read some of the other Yelper review and I agree to give 5 Stars. Customer service goes a long way with me so thank you for your help Miles.

Was traveling from out of town and experienced a dying battery - arrived to the store 30 mins…read morebefore closing. Victor went into turbo mode once learning we were out of town and offered to come outside to remove the dead battery and place the new one. We are forever thankful for Victors outstanding service - especially when the store was about to close.

This location of AutoZone is located in Rose Pavilion. My bf came here buy some cleaner and a bunch…read moreof other items to help me clean and fix my car. After he paid, the employee bagged all of his items, so he thought - he did not notice not everything was in the bag until we were about to clean and fix my car when he got home. It was not even worth going all the way back just for 1 item, even though that was the main thing we needed. We ended up having to put everything away and clean / fix my car another day when he has a chance to go and buy another cleaner from somewhere else. I hope the employees can be more careful with their loyal customers' purchases in the future.

Professional staff with good products and staff. Purchased and rented here recently with good…read moreresults.

This O'Reilly is rough and maybe I am old fashioned but the staff were cursing aloud as if no one…read morewas there. Who was the manager on duty not to hear this? They were talking about Pokémon stuff even...Look ai am ok with cursing but. It in front of customers. The next thing was that everything looked empty...Re-stock instead of talking about Pokémon maybe? It was a totally unprofessional atmosphere and the manager should either be questioned as to why the staff were talking in such a manner as if no customers were there. Price is spot on but just wanted out ASAP...Behavior like that can be contagious!

Great small business auto parts store. Prices are very competitive compared to your Oreilly and…read moreauto zone stores. I definitely will be going back for my car needs. Appreciate Rob for helping me out and the gentlemen that helped me over the phone to order some parts for my car.

Great service and help They will show the options, prices,…read moreand provide recommendations. Good honest people behind the counter. I've been a customer for 30 years

Couldn't ask for a better outfit to work with on getting my parts. I assure you they will be on my…read morespeed dial from now on. Received the part and installed it within minutes. A+++++ in my opinion.

There is no business at this address and the phone number does not work. I drove all the way 40…read moremiles to the business to find out there is no such business at this location.

Bought a battery, for a Mercedes AWD, so I know that it's not an inexpensive battery even from A…read moreMercedes dealer. The website for this location says that they will install with purchase. I can now say that's true. This job requires lots of moving parts, that are not easily placed. They did it. Though really, Jose did it. He told me to bring it by to make sure he could do it. He saw where the battery is placed and said ok. I bought the battery. He began to install. My gut turned. I wanted to vote for this guy. The parts are hard to move, labor intensive, I thought he'd throw in the towel. NOPE. He made it happen. Took half hour . Some cars are easier to work on. If they Jose can make it happen in my car yours should be a cake walk.

This auto parts store is different in a good way. The service is way above average and the prices…read moreare extremely competitive. I rarely wait on line and they have a huge inventory of auto parts for domestic and foreign cars.

I have always had issues with finding parts for my 1994 auto. I mean the exact right part, not one…read morethat comes close to fitting correctly. Like an accessory pulley that is exactly the same size, not 1-4 mm difference. They got it here, in-stock, on premise! And the price was cheap compared to Amazon and other local parts stores. John was great to work with and very compassionate to the customer on the phone ( I got to listen to the conversation while he rang me up)! Don't think I could repeat my question 4x and stay that cool, calm, with complete customer service in the forefront. John said if we don't have it in stock, we have a 2 block long warehouse in Fremont we can get it from in a few hours. That is fast and 2 blocks long, that is big and probably have other hard to find parts for my car. Look forward to getting more parts there, well when mine break (which they will).

Santiago was very helpful and quick with helping me out. I had called previously to the fremont…read morelocation and was brushed off (told they didnt sell the item i was looking for). Santiago from the San Ramon store had informed the quantity for that item in the Fremont location. Thank you again and tell you boss I said you should get a raise.

Outstanding customer service from Phil!…read more We came in with an issue with our car battery, and Phil went above and beyond to help us. He took the time to carefully assess the situation, explain what was going on, and make sure we were getting the right solution rather than just rushing through the battery replacement. He was patient, knowledgeable, thorough, and genuinely cared about helping us. He installed the new battery and made what could have been a stressful situation incredibly easy. People like Phil are the reason you remember a business and come back. O'Reilly Auto Parts is lucky to have him! Thank you, Phil, for taking such great care of us!

My car battery died and I had to find a replacement day of. I talked to a few different shops and…read morethankfully went to O'Reilly. Tyler in particular was extremely friendly and helpful. He was quick and efficient. I saved quite a bit of money going with O'Reilly. Great experience!

Friendly staff, Johnathon is particularly helpful and does a great job. Use them for all my auto…read moreneeds.

No help, just a bad attitude. Expected more more from the manager and more from a woman. what…read morehappened to girl power.