SAVE YOUR MONEY!!! Horrible picture quality, equipment doesn't work, bad customer service, dirty place
I saw so many reviews about this place being fantastic and the staff being so nice which is why we decided to make our appointment here.
I don't ever complain or leave reviews even if I had a bad experience- but I feel like this is the one time I need to. This is a special time for myself and family and it should have been an enjoyable experience but it was far from that. At the appointment it was my husband who had to take time off work, my parents who had to leave work early, and my father and mother in law that are from out of state.
From the moment my family and I walked in the receptionist was not very welcoming. When I arrived, she asked if I was doing the basic package and I told her I wasn't given options over the phone and asked what were my options, we ended up sticking to the basic package because she didn't explain the other packages very well. I asked how long the appointment was and she said 25 minutes. I also informed her that I liked the page on facebook and what I had to do to get my extra 4 free pictures, she didn't know. I asked if I should tell the tech and she said "sure".
Also you get a CD and they charge extra for a USB...it's 2022 who uses CDs anymore?
We go into the ultrasound room and let me say the room is dirty and on the chairs at the end they had boxes of toilet paper and boxes of cups...didn't look nice or welcoming. I get prepped and tech starts scanning me, I give it a few seconds and the huge theater screen that was suppose to be included in my package was only projecting half of the bottom of the image I make this known to the tech. She stops and proceeds to try to "fix it" as she just moves the projector a little then then continues the scan again and still not working and she SEES it's not working so proceeds to scan me so I let her know again and she tells me that if she continues to mess with the projector it will cut into our appointment time and our appointment time will be cut short. I tell her no because we are paying for the service so if she can try to please fix it at this point she takes a picture of the screen and says she is going to send it to the technician. She comes back and says that she can either continue the scan like that and everyone (5 people) can gather around her screen or we can get a refund. We ask if the same issue was going on with the previous family and she said they just gathered around the screen. At this point we are already about 10 mins into the appointment, we have my husband's parents that are here from out of state and leave the next way so there is no way we can reschedule for another day or time or even have time to go to another place. Plus, we all went with the illusion that we would get to see our baby. And I am already prepped with jelly and everything so we decide to just stick it out which we shouldn't have now looking back but we were so excited and already half way through the appointment.
Even gathering around the screen not everyone could see the small techs screen...I didn't see anything the whole appointment because it was either me or my family that would get to see
Now the baby was not cooperative which I understand is out of anyone's control and I had low expectations for getting face pictures and the ONLY reason I am bringing up the pictures is because the photos We got were something you would not ever want, they were ALL junk. EVERY single picture is blurry, there is not one clear picture-- I get the baby was uncooperative but if you are going to snap 25 pictures of my baby's arm covering his face then at least make it a CLEAR picture of baby's arm covering his face, not one single picture was clear.
I had a 3D ultrasound done at 19 weeks at my OB's office and it was clearer than what I got now. Even my 2D pictures from this place are blurry which I was not expecting at all.
The rest of the appointment the tech was in a hurry and took whatever pictures which is why I'm assuming they were blurry. Then our appointment only ended up being 16 minutes. I asked her how long our appointment is supposed to be and the tech says 25 mins so I tell her, it was only 16 minutes and we still have 9 minutes left. She doesn't even offer to continue the scan and do the remaining 9 minutes she just cleans me up.
After we went to the receptionist to ask for manager contact information as we wanted to see if we could get a partial refund or discount and the receptionist refused to provide name, number, or email address she said there was no manager. When my husband asked her who she reports to she said no one really that they manage themselves and refused to give any contact information. When my husband asked her who signs her check she said "Sam" and we asked her if we can have "Sam's" contact information and she said we can call the main number and get it from there. read more